{
 "id": "monday_com",
 "name": "monday.com",
 "category": "productivity",
 "website": "https://monday.com",
 "domains": [
  "monday.com"
 ],
 "summary": "An admin cancels in Administration, Billing: open the product's three-dot menu, choose Cancel product, pick a reason, then Cancel plan renewal. Existing customers must cancel at least 30 days before the renewal date or the plan may auto-renew. Invoice-paid plans are cancelled through the account manager.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "monday.com plans billed by monday.com and paid by card (one or more products)",
   "who": "An account admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click your profile picture, choose Administration, then select Billing in the left-hand menu",
     "expect": "the Overview section listing your products"
    },
    {
     "do": "Click the three-dot menu next to the product and choose Cancel product",
     "expect": "a message asking you to select your reason for canceling"
    },
    {
     "do": "Choose a reason (details are optional), then click Cancel product plan",
     "expect": "your plan's end date"
    },
    {
     "do": "Click Cancel plan renewal. If you have several products, cancel each one the same way",
     "expect": "the plan end date shown in red"
    },
    {
     "do": "Optional: to end access now instead of at the plan end date, click Close your account at the bottom of the page, then Close Account",
     "expect": null
    }
   ],
   "confirm_by": "The plan end date is shown in red on the billing page",
   "effective": "Auto-renewal stops and you keep using the account until the plan's end date; closing the account ends access immediately",
   "notice": "Existing customers must cancel at least 30 days before the subscription end date, or the plan may auto-renew for another term",
   "refund": "New customers (first purchase) can request a prorated refund within 30 days of purchase; access is blocked immediately when refunded. Once a term has renewed, refunds do not apply",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s24"
   ]
  },
  {
   "channel": "direct_app",
   "applies_to": "Admins using the monday.com iOS app",
   "who": "An account admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the iOS app, tap More at the bottom of the screen",
     "expect": "Admin settings"
    },
    {
     "do": "Go to Admin settings and select Delete account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Existing customers must cancel at least 30 days before the subscription end date, or the plan may auto-renew",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s11"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Subscriptions paid by wire transfer (invoice)",
   "who": "An account admin, through the account manager",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact your monday.com account manager and ask to cancel, at least 30 days before the subscription end date",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Existing customers must give 30 days' notice before the subscription end date, or the plan may auto-renew",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s2",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower plan tier (for example, Pro to Standard): in Billing, open the product's three-dot menu and select Change product plan. It takes effect at the next renewal date",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Lower your paid seats with Change team size in the same menu. It takes effect at the next renewal date",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s18"
   ]
  },
  {
   "type": "free_plan",
   "what": "After closing the account, choose the Free plan when the 7-day trial it moves to expires",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s19"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Eligible nonprofits get 10 free seats on the Pro plan for AI Work Platform, CRM, Service and Dev, plus discounts on extra seats and upgrades",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "All boards in the account (shareable and private) and files uploaded to them",
   "how": "An admin opens Administration, then General, then Account, scrolls to Export account data and clicks Export; a download link arrives by email",
   "format": "Zip file",
   "limits": "Can take up to 24 hours; the link is valid for 24 hours; archived boards and workdocs are not included",
   "source_ids": [
    "s21",
    "s22",
    "s23"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The plan's end date, unless you close the account or take a refund, which ends access immediately",
  "data_kept": "After closing, the account moves to a 7-day free trial, then becomes inactive. monday.com currently keeps data by default but reserves the right to delete an inactive account's data at any time",
  "you_lose": [
   "Sign-in for you and your team once the account becomes inactive",
   "Access to account data once you click Close Account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A message asks you to select a reason for canceling before Cancel product plan (details are optional)",
  "tips": [
   "Existing customers: cancel at least 30 days before the renewal date, or the plan may renew for a full term",
   "Only an admin can cancel; if you are not an admin, ask one",
   "A refund (new customers within 30 days) blocks access immediately: export data first",
   "With several products, cancel each one: the account can't be closed until all are cancelled",
   "On a free trial there is nothing to cancel: the account deactivates when the trial ends unless you upgrade",
   "You can only cancel in a web browser or on an iOS device"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "Only an admin can cancel an account.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "If you're an existing customer and want to cancel at the end of your current term, you must give a 30-day notice before your subscription end date.",
   "supports": "the 30-day notice"
  },
  {
   "id": "s3",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "Start by clicking on your profile picture and choose Administration from the menu. Select Billing in the left-hand menu.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s4",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "find your product, click on the three-dot menu next to it, and choose Cancel product",
   "supports": "the Cancel product step"
  },
  {
   "id": "s5",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "Once you have selected a reason, click Cancel product plan.",
   "supports": "the reason prompt and Cancel product plan"
  },
  {
   "id": "s6",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "The next screen shows your plan's end date. To confirm the cancellation, click Cancel plan renewal.",
   "supports": "the final confirm step"
  },
  {
   "id": "s7",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "you can either keep using your account until the plan ends (you'll see the plan end date indicated in red)",
   "supports": "when access ends, and how to confirm"
  },
  {
   "id": "s8",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "Existing customers: Once a term renews, the subscription continues through the renewed term and refunds do not apply.",
   "supports": "no refunds after renewal"
  },
  {
   "id": "s9",
   "url": "https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility",
   "title": "Refund eligibility",
   "publisher": "vendor",
   "quote": "New customers (first-time purchases) have 30 days from the initial purchase to request a refund.",
   "supports": "the refund window for new customers"
  },
  {
   "id": "s10",
   "url": "https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility",
   "title": "Refund eligibility",
   "publisher": "vendor",
   "quote": "When you cancel and initiate a refund, your account access is blocked immediately. Please export any important information to a CSV before canceling.",
   "supports": "a refund ends access immediately"
  },
  {
   "id": "s11",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "To cancel using the iOS mobile app, tap More at the bottom of your screen, navigate to Admin settings, and select Delete account.",
   "supports": "the iOS app route"
  },
  {
   "id": "s12",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "If your subscription is paid by wire transfer (invoice), you cannot cancel it in the Administration section. Please contact your account manager to cancel your subscription.",
   "supports": "the invoice-billed route"
  },
  {
   "id": "s13",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "Once your account is closed, it will be moved to a free trial for 7 days. After the 7 days are up, it will become inactive",
   "supports": "what happens after closing"
  },
  {
   "id": "s14",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "Currently, our policy is to keep all data available by default so that it will be available in case you would like to access it later.",
   "supports": "how long data is kept"
  },
  {
   "id": "s15",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "we reserve the right to delete data from an inactive account at any time.",
   "supports": "data may be deleted later"
  },
  {
   "id": "s16",
   "url": "https://support.monday.com/hc/en-us/articles/360021617799-Downgrading-your-plan",
   "title": "Downgrading your plan",
   "publisher": "vendor",
   "quote": "Both changes are scheduled for your next renewal date.",
   "supports": "when downgrades take effect"
  },
  {
   "id": "s17",
   "url": "https://support.monday.com/hc/en-us/articles/360021617799-Downgrading-your-plan",
   "title": "Downgrading your plan",
   "publisher": "vendor",
   "quote": "Select Change product plan. Follow the prompts to choose a lower plan tier.",
   "supports": "downgrading the plan tier"
  },
  {
   "id": "s18",
   "url": "https://support.monday.com/hc/en-us/articles/360021617799-Downgrading-your-plan",
   "title": "Downgrading your plan",
   "publisher": "vendor",
   "quote": "Select Change team size. Follow the prompts to choose a lower seat count.",
   "supports": "reducing paid seats"
  },
  {
   "id": "s19",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "If you want to switch to the Free plan after canceling your account, ensure that your account is closed and that you have been moved to a free trial.",
   "supports": "moving to the Free plan"
  },
  {
   "id": "s20",
   "url": "https://support.monday.com/hc/en-us/articles/115005321269-monday-com-for-nonprofits",
   "title": "monday.com for nonprofits",
   "publisher": "vendor",
   "quote": "10 free seats on AI Work Platform, CRM, Service, and Dev on the Pro plan",
   "supports": "the nonprofit program"
  },
  {
   "id": "s21",
   "url": "https://support.monday.com/hc/en-us/articles/360002543719-How-to-export-your-entire-account-s-data",
   "title": "How to export your entire account's data",
   "publisher": "vendor",
   "quote": "This will export all of the data (including shareable and private boards) in your account to a zip file.",
   "supports": "what the export contains, and the format"
  },
  {
   "id": "s22",
   "url": "https://support.monday.com/hc/en-us/articles/360002543719-How-to-export-your-entire-account-s-data",
   "title": "How to export your entire account's data",
   "publisher": "vendor",
   "quote": "This link will only be valid for 24 hours from the time you receive the email.",
   "supports": "the export link limit"
  },
  {
   "id": "s23",
   "url": "https://support.monday.com/hc/en-us/articles/360002543719-How-to-export-your-entire-account-s-data",
   "title": "How to export your entire account's data",
   "publisher": "vendor",
   "quote": "Archived boards and workdocs are not supported when exporting the account data.",
   "supports": "what the export leaves out"
  },
  {
   "id": "s24",
   "url": "https://support.monday.com/hc/en-us/articles/115005320069-Refund-eligibility",
   "title": "Refund eligibility",
   "publisher": "vendor",
   "quote": "If you are eligible, a prorated refund is initiated after you complete the cancellation.",
   "supports": "new-customer refunds are prorated"
  },
  {
   "id": "s25",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "Trial users don't need to do anything! Your account will automatically deactivate after the trial ends if you don't upgrade.",
   "supports": "trial accounts need no cancellation"
  },
  {
   "id": "s26",
   "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
   "title": "How to cancel and close your account",
   "publisher": "vendor",
   "quote": "You can only cancel your account via the web browser or on an iOS device.",
   "supports": "where cancelling is possible"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "monday.com's help pages don't mention Apple or Google billing; its App Store and Google Play listings show no in-app purchases (checked 2026-09-29)",
   "When access ends after cancelling in the iOS app is not stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Re-checked every route, pay_less and export fact against the monday.com help pages; all confirmed",
    "Refund: said the new-customer refund is prorated (s24)",
    "Tips: trial accounts need no cancellation (s25); cancelling works only on the web or iOS (s26)",
    "App Store and Google Play listings show no in-app purchases, so no Apple or Google route is needed"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.monday.com/hc/en-us/articles/360018133779-How-to-cancel-and-close-your-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "monday_com",
  "name": "monday.com",
  "recipes": [
   {
    "id": "work-tracker",
    "title": "A single team work-tracking process",
    "best_year_one_net": 919
   }
  ]
 },
 "page": "https://stackcut.io/cancel/monday_com",
 "json": "https://stackcut.io/exits/monday_com.json",
 "evidence": {
  "packet_revision": "1153de4efbe3629d8878d4b33cfee07e8b953f19d7b65118eb3715c4f267f0a6",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "monday-com--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "monday-com--direct-app--r2",
    "channel": "direct_app",
    "checked_on": "2026-09-29",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "monday-com--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}