Business software · Productivity and business software

How to cancel Jotform

Downgrade to the free Starter plan: avatar, Settings, Billing, Change Plan, Downgrade under Starter (Free), then No Thanks, Continue to Downgrade. Paid features last until the plan changes. Refunds only if requested within 30 days of payment. Subscriptions bought in the mobile app are cancelled through Apple or Google.

By Stackcut · Partly confirmed (see what's unverified) on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: On your Workspace page, click your avatar/profile image, then Settings.
  • When it ends: You keep your current plan's features until the plan changes to Starter (Free); the downgrade applies as of your next billing date.
  • Billed by someone else? Cancel with them instead: Apple or Google Play.
  • Before you go: export Form submissions (all of them, or only the entries you select or filter). What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Form submissions (all of them, or only the entries you select or filter): Open the form's submissions in Tables, click Download All in the upper-right corner, then choose Download as CSV, Download as Excel or Download as PDF (CSV or Excel (downloads when ready); PDF as one file per submission, zipped and emailed to your registered email address). Download before downgrading: going over the Starter plan's limits (500 stored submissions) may cause you to lose forms and submissions jotform.com jotform.com jotform.com

What happens to your data

After a downgrade, data stays stored as long as it fits within the free plan's 500 stored submissions. When a subscription expires, Jotform may stop hosting your forms and data and delete data under its internal policies. If you close the account and make your forms unavailable, your personal info is deleted after one month.

What you lose

  • Forms and submissions beyond the Starter limits may be lost when you downgrade
  • Higher limits on forms, submissions, form views, upload space and submission storage

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Downgrade to Starter in Billing

Online, self-serve Paid Jotform plans (Bronze, Silver, Gold) paid directly to Jotform. Who can cancel: The account holder, signed in to the Jotform account.

  1. On your Workspace page, click your avatar/profile image, then SettingsYou should see: your Account Settings page
  2. In the menu on the left, click BillingYou should see: the My Plan section
  3. In the My Plan section, click Change Plan
  4. At the bottom of the Starter (Free) plan, click DowngradeYou should see: What Happens if You Downgrade Your Plan
  5. Click No Thanks, Continue to Downgrade
Access ends
You keep your current plan's features until the plan changes to Starter (Free); the downgrade applies as of your next billing date
Notice
No notice period is stated; the subscription renews automatically at the end of each billing cycle until you cancel or downgrade to Starter
Refunds
Cancel within 30 days of a payment made directly to Jotform to request a refund (Refund Request page); requests after 30 days aren't processed. Add-on fees, such as AI Agent phone numbers, aren't refundable; other refunds are at Jotform's discretion
Source: jotform.com jotform.com jotform.com

Ask Jotform to downgrade

Web form Directly billed Jotform plans, including those paid by invoice, when you'd rather have Jotform move the account to Starter. Who can cancel: The account holder.

  1. Send Jotform a request through its Contact page to downgrade the account to the Starter plan
Access ends
The downgrade applies as of your next billing date
Refunds
Cancel within 30 days of a payment made directly to Jotform to request a refund; other refunds are at Jotform's discretion
Open the page
Source: jotform.com jotform.com

Billed by Apple (App Store)

In the billing platform's settings Jotform subscriptions bought in the Jotform mobile app on iPhone or iPad (billed by Apple). Who can cancel: The Apple Account that bought the subscription. Everything Apple bills, in one place.

  1. On your iPhone or iPad, open Settings and tap your nameYou should see: Subscriptions
  2. Tap Subscriptions, then JotformYou should see: Cancel Subscription
  3. Tap Cancel Subscription
Confirm it worked
In Subscriptions there is no Cancel button, or an expiration message in red text
Refunds
Apple's refund policies apply; Jotform can't refund payments made to Apple
Source: jotform.com jotform.com support.apple.com

Billed by Google Play

In the billing platform's settings Jotform subscriptions bought through the Google Play app or website. Who can cancel: The Google account that bought the subscription. Everything Google Play bills, in one place.

  1. Go to subscriptions in Google Play and select the Jotform subscription (on a computer, click Manage)You should see: Cancel subscription
  2. Click or tap Cancel subscription and follow the instructions
Access ends
You can still use the subscription for the time you've already paid
Refunds
Request refunds from Google, following Google Play's refund process
Source: jotform.com jotform.com support.google.com

Questions people ask

Can I get a refund if I cancel Jotform?

Downgrade to Starter in Billing: Cancel within 30 days of a payment made directly to Jotform to request a refund (Refund Request page); requests after 30 days aren't processed. Add-on fees, such as AI Agent phone numbers, aren't refundable; other refunds are at Jotform's discretion. Ask Jotform to downgrade: Cancel within 30 days of a payment made directly to Jotform to request a refund; other refunds are at Jotform's discretion. Billed by Apple (App Store): Apple's refund policies apply; Jotform can't refund payments made to Apple.

Source: jotform.com jotform.com

If I cancel Jotform, when does my access end?

Downgrade to Starter in Billing: You keep your current plan's features until the plan changes to Starter (Free); the downgrade applies as of your next billing date. Ask Jotform to downgrade: The downgrade applies as of your next billing date. Billed by Google Play: You can still use the subscription for the time you've already paid.

Source: jotform.com jotform.com support.google.com

How do I cancel Jotform if I pay through Apple or Google Play?

Billed by Apple (App Store): On your iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then Jotform. Tap Cancel Subscription. Billed by Google Play: Go to subscriptions in Google Play and select the Jotform subscription (on a computer, click Manage). Click or tap Cancel subscription and follow the instructions.

Source: support.apple.com support.google.com jotform.com jotform.com

How long before renewal do I need to cancel Jotform?

Downgrade to Starter in Billing: No notice period is stated; the subscription renews automatically at the end of each billing cycle until you cancel or downgrade to Starter.

Source: jotform.com jotform.com

What happens to my data when I cancel Jotform?

After a downgrade, data stays stored as long as it fits within the free plan's 500 stored submissions. When a subscription expires, Jotform may stop hosting your forms and data and delete data under its internal policies. If you close the account and make your forms unavailable, your personal info is deleted after one month.

Source: jotform.com jotform.com jotform.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Starter (Free) plan: the same features as paid plans, with lower limits on form counts, submissions, form views, upload space and submission storage (500 stored submissions) jotform.com jotform.com
  • Student or nonprofit price Nonprofits, including certified 501(c)(3) organizations, get 50% off all annual plans jotform.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Jotform from public list prices.

Branded intake and approval flow
Best path saves $418 in year one (modeled)

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: A What Happens if You Downgrade Your Plan window appears before the downgrade completes; click No Thanks, Continue to Downgrade
  • Subscriptions bought in the Jotform mobile app through Apple or Google must be cancelled, and refunded, through Apple or Google
  • Request a refund within 30 days of the payment; later requests aren't processed, and add-ons such as AI Agent phone numbers aren't refundable
  • Save the submissions you need before downgrading: going over the Starter limits may cause you to lose forms and submissions
  • Plans renew automatically at the end of each billing cycle until you cancel or downgrade to Starter
  • Deleting the account (Delete My Account on the Account Settings page) is a separate step from downgrading; download submissions first

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/jotform.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Jotform Terms of Use Bronze, Silver and Gold users obtain a subscription to use the Platform once they pay (the paid plans)
  2. How to Cancel Your Jotform Subscription On your Workspace page, click on your Avatar/Profile Image (where the flow starts)
  3. How to Cancel Your Jotform Subscription click on Settings to open your Account Settings page (opening Account Settings)
  4. How to Cancel Your Jotform Subscription In the menu on the left, click on Billing. (the Billing section)
  5. How to Cancel Your Jotform Subscription In the My Plan section, click on Change Plan. (the Change Plan step)
  6. How to Cancel Your Jotform Subscription At the bottom of the Starter (Free) Plan, click on Downgrade. (the Downgrade step)
  7. How to Cancel Your Jotform Subscription What Happens if You Downgrade Your Plan (the window shown before confirming)
  8. How to Cancel Your Jotform Subscription No Thanks, Continue to Downgrade (the final confirm button)
  9. How to Cancel Your Jotform Subscription You'll continue to have access to your current plan's features until your plan changes to the Starter (Free) plan. (when access ends)
  10. Jotform Terms of Use Your Jotform subscription will automatically renew at the end of each billing cycle until you cancel your subscription or you downgrade to a free/Starter plan (automatic renewal)
  11. Jotform Terms of Use If for any reason you cancel your account within 30 days of your payment made directly to Jotform, you may request and receive a refund (the 30-day refund)
  12. How to Request a Refund From Jotform Requests received after 30 days will not be processed, and refunds will not be granted. (late refund requests are refused)
  13. How to Request a Refund From Jotform Refunds are not available for fees or charges for add-ons, such as AI Agent phone numbers and similar add-ons. (add-ons aren't refundable)
  14. Jotform Terms of Use Downgrading your plan will, as of your next billing date, result in a decrease of some or all of those elements and may cause you to lose forms and submissions. (when a downgrade applies and what it can cost)
  15. Jotform Terms of Use send us a request to downgrade to the Starter plan here (asking Jotform to downgrade)
  16. Jotform Terms of Use Turning off auto-renew prevents your payment method from being charged at your next billing date, or if you pay by invoice, prevents your next invoice from being issued. (turning off auto-renew, including for invoice payers)
  17. How to Cancel Your Jotform Subscription If you purchased your Jotform subscription through the Google Play Store or Apple App Store, you'll need to cancel it through the respective platform instead. (app store subscriptions are cancelled with Apple or Google)
  18. Jotform Terms of Use Subscriptions purchased via the Apple App Store are subject to the Apple App Store refund policies (Apple refunds)
  19. If you want to cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple cancel steps)
  20. If you want to cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)
  21. Jotform Terms of Use If you purchased your Jotform subscription through the Google Play app or website, see this page for how to submit your refund request to Google. (Google Play refunds)
  22. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. (the Google Play cancel steps)
  23. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (access after cancelling on Google Play)
  24. Cancel, pause, or change a subscription on Google Play Important: When you uninstall an app, your subscription won't cancel. (uninstalling doesn't cancel)
  25. Jotform FAQ Free users have access to all of the same features as paid users, but with lower limits on form counts, form submissions, form views, upload space and submission storage. (what the free plan keeps)
  26. Jotform FAQ data will still be securely stored like it always has been and as long as it does not go over the total submission storage on free accounts which is 500. (free plan submission storage)
  27. Jotform Terms of Use free/Starter users obtain no subscription but may still use the Platform. (the Starter plan is free)
  28. Jotform for Nonprofits Jotform gives nonprofit organizations, including certified 501(c)(3) entities, an exclusive offer of 50% off all annual plans. (the nonprofit discount)
  29. Jotform Terms of Use We will be entitled to discontinue the hosting of your forms and Data, and to delete Data pursuant to our internal policies. (data after a subscription expires)
  30. Jotform Privacy Policy If you close your account and make your forms publicly unavailable through your account dashboard, your personal info will be deleted after one month. (personal info deleted after closing)
  31. How to Request a Refund From Jotform Refund requests must be made within 30 days of the date of purchase. (the refund window)
  32. How to Download Form Submissions as Excel, CSV, or PDF In Tables, on the upper-right side of the page, click on Download All. (where the submissions download starts)
  33. How to Download Form Submissions as Excel, CSV, or PDF For both CSV and Excel, the download will start automatically once your file is ready. (CSV and Excel downloads)
  34. How to Download Form Submissions as Excel, CSV, or PDF For PDF, a zip file will be created and sent to your registered email address instead. (PDF downloads are zipped and emailed)
  35. Jotform Terms of Use You can delete your account entirely by clicking "Delete My Account" on your Account Settings page. (where to delete the account)

Not confirmed yet

  • Jotform's pricing page couldn't be checked, so the Starter plan numbers, annual-billing discount and education discount aren't confirmed
  • How to cancel a subscription paid through PayPal: Jotform's PayPal cancellation help link now shows the general cancel article, so no PayPal-specific steps are documented
  • Who can cancel on team or Enterprise accounts, and how Enterprise contracts are cancelled, is not documented in the pages read
  • Whether deleting the account (Delete My Account) also ends a paid subscription is not documented
  • What confirms a downgrade (an email or a plan status) is not documented

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).