How to cancel Jobber

Before you cancel

Export first

• Client list (tags, property addresses, contact details, custom fields): Open the Clients tab, select More Actions in the top right corner, then Export Clients, and choose CSV or vCard; Jobber emails the file (CSV or vCard). Admin users only, and only on select plans help.getjobber.com
• Reports, quotes, jobs and invoices: Export reports as CSV files from jobber.com; download quotes, jobs and invoices as PDFs one at a time (CSV (reports) and PDF (quotes, jobs, invoices)). Do it before the last day of access help.getjobber.com help.getjobber.com

What happens to your data

Not stated for a cancelled account, which loses access to its data. If the account owner asks to close it permanently, it is removed when the subscription ends and can't be reactivated.

What you lose

• Access to account data: clients, jobs, invoices and everything else stored in Jobber
• The whole account, with no way to reactivate it, if you also close it permanently

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Move to a lower-tier plan by asking Jobber Support; it takes effect on your next billing date, and you must deactivate users above the new plan's limit first. Not allowed during a 1-year commitment term help.getjobber.com getjobber.com
• Pay yearly Annual billing paid up front costs less; monthly billing with a 1-year commitment also gets a discount, but locks you into 12 payments help.getjobber.com getjobber.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: Before the cancellation completes, a dropdown asks for your reason for cancelling
• Only an admin user can cancel; only the account owner can ask to close the account permanently
• If you subscribed in the Jobber app, cancel in the app or in the App Store or Google Play; refunds come from Apple or Google, not Jobber
• Annual plans renew unless cancelled at least 30 days before the renewal date
• On a monthly plan with a 1-year commitment, cancelling only stops the renewal: the remaining monthly payments are still charged
• Export clients and reports before the last day: you lose access to the data when the subscription ends
• Add-ons are removed one by one: Gear Icon, Account and Billing, Remove next to the add-on, then Unsubscribe; each runs to the end of the billing period, with no refund
• Permanently closing the account is separate from cancelling and final: Gear Icon, Profile, Close Account in the iOS app, or ask support

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/jobber.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel Your Jobber Subscription You must be an admin user to cancel a Jobber subscription. (who can cancel)
2. Cancel Your Jobber Subscription Click the Gear Icon, then select Account and Billing. (where the cancel flow starts)
3. Cancel Your Jobber Subscription Locate the "Change your subscription" section of the page. From this box, click Cancel Subscription. (the Cancel Subscription step)
4. Cancel Your Jobber Subscription From the dropdown menu, select the reason for your cancellation. (the reason prompt)
5. Cancel Your Jobber Subscription You'll then see a confirmation that your Jobber account cancellation is in progress. (how to confirm it worked)
6. Cancel Your Jobber Subscription this is the last day you'll have access to your account. (the date shown is the last day of access)
7. Cancel Your Jobber Subscription When you cancel your Jobber subscription, you'll keep full access to your account until the end of your current billing period. (when access ends)
8. Cancel Your Jobber Subscription After that date, your subscription won't renew and you'll lose access to your account data, including clients, jobs, invoices, and any other information stored in Jobber. (what you lose)
9. Cancel Your Jobber Subscription If you're on an annual or monthly 1-year commitment plan, your access continues until the end of that full term (access on annual and commitment plans)
10. Jobber Terms of Service The Service is billed in advance on a monthly or annual basis and fees are non-refundable. (no refunds)
11. Jobber Terms of Service you cancel your subscription at least thirty (30) days prior to the Renewal Commencement Date (the 30-day notice for annual subscriptions)
12. Jobber Terms of Service YOU ARE PURCHASING A ONE (1) YEAR SUBSCRIPTION COMMITMENT THAT IS PAYABLE IN TWELVE (12) MONTHLY INSTALLMENTS. (the 1-year commitment plan)
13. Jobber Terms of Service YOU WILL REMAIN RESPONSIBLE FOR ALL SCHEDULED MONTHLY PAYMENTS UNTIL THE EXPIRATION OF THAT TERM (commitment payments continue after cancelling)
14. Jobber Terms of Service or by notifying Jobber of the intended termination by phone. (cancelling by phone)
15. Cancel Your Jobber Subscription If you originally subscribed to Jobber from the Jobber App, your subscription will need to be canceled in the Jobber App. (app subscriptions cancel in the app)
16. Cancel Your Jobber Subscription Navigate to More, then select Subscription. (where to cancel in the app)
17. Cancel Your Jobber Subscription Click the red button to Cancel Subscription. (the in-app cancel button)
18. Cancel Your Jobber Subscription After canceling, you'll keep access to your account (online and in the app) until your next scheduled billing date (when app subscriptions end)
19. Cancel Your Jobber Subscription Since your subscription is billed through the Apple App Store or Google Play Store, any refund requests must go directly to your app store. (app-store refunds)
20. Subscription in the Jobber App When subscribing to Jobber through the app, your Jobber subscription payments will be billed through the Apple App Store or the Google Play Store, depending on your device. (the app sells subscriptions through Apple and Google)
21. If you want to cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (Apple's cancel steps)
22. If you want to cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)
23. Jobber Terms of Service you can cancel your subscription by using the manage subscription features provided by the applicable app store. (app subscriptions can be cancelled in the app store)
24. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. (Google Play's cancel steps)
25. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (access after a Google Play cancel)
26. How to Change Your Billing Information and Plan To downgrade your plan (ie, move to a lower tier plan subscription), you will need to reach out to our Support Team to make this change in our billing system. (downgrading through support)
27. How to Change Your Billing Information and Plan When you downgrade to a lower plan, the change takes effect on your next billing date. (when a downgrade takes effect)
28. How to Change Your Billing Information and Plan To stay within your new plan's user limit, you will need to deactivate extra users before your billing date. (deactivating extra users)
29. Jobber Terms of Service YOU MAY NOT DOWNGRADE YOUR SUBSCRIPTION PLAN TIER PRIOR TO THE COMPLETION OF YOUR THEN-CURRENT ONE (1) YEAR TERM. (no downgrades during a commitment term)
30. How to Change Your Billing Information and Plan Annual (payment up front): Provides a discount since you're paying up front. (the annual discount)
31. How to Change Your Billing Information and Plan Monthly, 1 year commitment: Gives you the benefit of a discount with your payments spread out over 12 months. (the commitment-plan discount)
32. Export Client Information Only admin users are able to import and export clients. (who can export)
33. Export Client Information Client exporting is available on select plans (plan limit on exports)
34. Export Client Information in the top right corner select More Actions, then Export Clients. (the export steps)
35. How Do I Permanently Close My Account? Reports that are in .CSV format can be exported from jobber.com which you can retain for your records. (exporting reports)
36. How Do I Permanently Close My Account? Files that are in PDF format (such as quotes, jobs, or invoices) can be downloaded individually. (downloading PDFs)
37. How Do I Permanently Close My Account? Only account owners can request that their account is permanently closed. (who can close the account)
38. How Do I Permanently Close My Account? Once marked for closure, your account will be removed once your subscription ends. (when a closed account is removed)
39. How Do I Permanently Close My Account? you will not be able to access or reactivate the account in the future as it will no longer exist. (closing is final)
40. How Do I Permanently Close My Account? From the Profile section, tap Close Account. (closing the account in the iOS app)
41. Jobber Terms of Service 1-888-721-1115 (Jobber's phone number)
42. Add-on Features to your Jobber Plan Subscription Find the add-on you want to remove and select Remove. (removing an add-on)
43. Add-on Features to your Jobber Plan Subscription Select Unsubscribe to confirm. (confirming an add-on removal)
44. Add-on Features to your Jobber Plan Subscription Your access to the add-on continues until the end of your current billing period. Charges are non-refundable. (when an add-on ends, and no refunds)
45. Jobber Terms of Service you cancel your subscription before the Renewal Commencement Date (monthly subscriptions: cancel before renewal)
46. Jobber Terms of Service you will have thirty (30) days from the date of the Jobber notice (the window after a renewal notice)
47. Jobber Terms of Service such request will be treated as a notice of non-renewal (cancelling a 1-year commitment plan counts as notice of non-renewal)

Not confirmed yet

• How long Jobber keeps a cancelled (not closed) account's data isn't stated in the help center or the Terms, which defer to the retention policy in Jobber's Privacy Policy
• The start URL of the Account and Billing page is not documented
• Whether cancelling the main subscription also ends add-ons is not documented

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).