Personal subscriptions · Design and creative

How to cancel Captions

Cancel where you subscribed. Website plans: open the Captions billing portal, sign in with the magic link and choose Cancel Plan. App Store: Settings, your name, Subscriptions. Google Play: Play subscriptions. Cancel 24 hours before renewal. Deleting the app or account doesn't cancel.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Captions's cancel page

The short answer

  • Where: On the Captions cancel page, open the billing portal link for your device: the iPhone or iPad link on those devices, or the desktop, web browser or Android link on others (or go to your profile page) (checkout.captions.ai).
  • When it ends: Automatic renewal stops; access continues until the end of your current billing period.
  • Billed by someone else? Cancel with them instead: Apple or Google Play.
  • Before you go: export Edited videos. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Edited videos: In a project, select Export, choose your export settings, then select Export to download the video to your device. Basic editing features can be exported on the Free plan. Exported projects stay on your device after the account is deleted captions.ai captions.ai

What happens to your data

Not stated. Deleting your account is permanent and it can't be recovered.

What you lose

  • In-app projects, which are deleted when you delete your account (exported videos stay on your device)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Bought on the Captions website

Online, self-serve Plans bought from Captions' website, not through the App Store or Google Play. Who can cancel: The account holder, signing in with the email address used to buy the subscription.

  1. On the Captions cancel page, open the billing portal link for your device: the iPhone or iPad link on those devices, or the desktop, web browser or Android link on others (or go to your profile page)
  2. Enter the email address you used to buy the subscription
  3. Sign in with the magic link sent to that email
  4. Select Cancel Plan
Access ends
Automatic renewal stops; access continues until the end of your current billing period
Notice
Cancel at least 24 hours before the renewal date to avoid the next charge
Refunds
Monthly plans are non-refundable, but you can cancel anytime to avoid future charges. Refunds for yearly plans aren't stated
Open the page
Source: captions.ai captions.ai

Bought through the Apple App Store

In the billing platform's settings Subscriptions bought through the App Store on an iPhone or iPad. Who can cancel: The person whose Apple Account bought the subscription. Everything Apple bills, in one place.

  1. On the iPhone or iPad, open Settings and tap your nameYou should see: Subscriptions
  2. Tap Subscriptions, then tap the Captions subscriptionYou should see: Cancel Subscription
  3. Tap Cancel Subscription, scrolling down if you don't see it
Confirm it worked
The subscription shows no Cancel button, or an expiration message in red text
Access ends
Access continues until the end of the current billing period
Notice
Cancel at least 24 hours before the end of the billing period
Refunds
Paid to Apple, so refunds are requested from Apple; Captions can't request one for you
Open the page
Source: captions.ai support.apple.com captions.ai

Bought through Google Play

In the billing platform's settings Subscriptions bought in the Captions Android app through Google Play. Who can cancel: The person whose Google account bought the subscription. Everything Google Play bills, in one place.

  1. On your Android device, go to subscriptions in Google Play
  2. Select the Captions subscription and tap Cancel subscription
  3. Follow the instructions to finish
Access ends
You can still use the subscription for the time you've already paid
Notice
Cancel at least 24 hours before the end of the billing period
Refunds
Paid to Google, so refunds go through Google Play; past subscriptions can't be refunded, with some exceptions
Open the page
Source: captions.ai captions.ai support.google.com

Questions people ask

Can I get a refund if I cancel Captions?

Bought on the Captions website: Monthly plans are non-refundable, but you can cancel anytime to avoid future charges. Refunds for yearly plans aren't stated. Bought through the Apple App Store: Paid to Apple, so refunds are requested from Apple; Captions can't request one for you. Bought through Google Play: Paid to Google, so refunds go through Google Play; past subscriptions can't be refunded, with some exceptions.

Source: captions.ai captions.ai support.google.com

If I cancel Captions, when does my access end?

Bought on the Captions website: Automatic renewal stops; access continues until the end of your current billing period. Bought through the Apple App Store: Access continues until the end of the current billing period. Bought through Google Play: You can still use the subscription for the time you've already paid.

Source: captions.ai captions.ai support.google.com

How do I cancel Captions if I pay through Apple or Google Play?

Bought through the Apple App Store: On the iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then tap the Captions subscription. Tap Cancel Subscription, scrolling down if you don't see it. Bought through Google Play: On your Android device, go to subscriptions in Google Play. Select the Captions subscription and tap Cancel subscription. Follow the instructions to finish.

Source: support.apple.com support.google.com

How long before renewal do I need to cancel Captions?

Bought on the Captions website: Cancel at least 24 hours before the renewal date to avoid the next charge. Bought through the Apple App Store: Cancel at least 24 hours before the end of the billing period.

Source: captions.ai captions.ai

What happens to my data when I cancel Captions?

Not stated. Deleting your account is permanent and it can't be recovered.

Source: captions.ai

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan A free plan for basic editing, which the help page suggests is for people who are not interested in video generation captions.ai
  • Pay yearly Yearly plans, which come with an automatic discount compared with 12 months of monthly billing captions.ai

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Cancel through the platform you bought on: the Captions billing portal, the App Store or Google Play
  • Deleting the Captions app does not cancel your subscription
  • Deleting your account does not cancel an active subscription, so cancel first
  • Subscriptions can be canceled but not paused
  • Export any videos you want to keep before deleting the account: in-app projects are deleted

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/captions.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Cancel Your Captions Subscription You can cancel your subscription through the platform where you originally purchased it. (which billing channel to cancel through)
  2. Cancel Your Captions Subscription Select **Cancel Plan**. (the final step on the billing portal)
  3. Cancel Your Captions Subscription until the end of your current billing period (when access ends)
  4. Cancel Your Captions Subscription Subscriptions automatically renew unless canceled at least 24 hours before the renewal date. (the notice needed before renewal)
  5. Cancel Your Captions Subscription Canceling your subscription turns off automatic renewal. (what cancelling does)
  6. Cancel Your Captions Subscription Monthly plans are non-refundable, but you can cancel anytime to avoid future charges. (the refund policy)
  7. Cancel Your Captions Subscription Deleting the Captions app does **not** cancel your subscription. (the agent tip that deleting the app does not cancel)
  8. Cancel Your Captions Subscription Subscriptions can be canceled, but they cannot be paused. (that there is no pause option)
  9. How to Delete Your Captions Account Permanently If you have an active subscription, deleting your account will not automatically cancel your subscription. (deleting the account does not cancel a subscription)
  10. How to Delete Your Captions Account Permanently Deleting your account is permanent and it is not possible to recover your account. (account deletion is permanent)
  11. How to Delete Your Captions Account Permanently All in-app projects will be deleted. (what deleting the account removes)
  12. Subscriptions & Plans The free plan is a great option if you are looking for basic editing and are not interested in video generation (the free plan)
  13. Subscriptions & Plans Yearly subscriptions come with an automatic discount when compared with 12 months of the monthly pricing option. (annual billing)
  14. Apple Support: cancel an App Store subscription In Settings, tap your name. (the first step on iPhone or iPad)
  15. Apple Support: cancel an App Store subscription Tap Subscriptions. (the second step on iPhone or iPad)
  16. Apple Support: cancel an App Store subscription Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. (the cancel step on iPhone or iPad)
  17. Apple Support: cancel an App Store subscription If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to tell the subscription is cancelled)
  18. Manage My Subscription You can manage or cancel your subscription through your profile page. (cancelling from the profile page)
  19. Manage My Subscription Subscriptions automatically renew unless canceled at least 24 hours before the end of the billing period. (the 24-hour notice for every channel)
  20. Manage My Subscription As your subscription was paid directly to Apple, we are unable to request a refund on your behalf. (App Store refunds go through Apple)
  21. Manage My Subscription As your subscription was paid directly to Google, we are unable to request a refund on your behalf. (Google Play subscriptions are billed by Google)
  22. Google Play Help: cancel a subscription go to subscriptions in Google Play (where the Google Play flow starts)
  23. Google Play Help: cancel a subscription When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (access after cancelling on Google Play)
  24. Google Play Help: cancel a subscription Important: When you uninstall an app, your subscription won't cancel. (uninstalling doesn't cancel)
  25. Google Play Help: cancel a subscription Your past subscriptions can't be refunded, with some exceptions. (Google Play refund policy)
  26. How to Delete Your Captions Account Permanently Any projects you've exported will remain on your device. (exported projects stay on the device)
  27. Publish & Export Select **Export** and your video will be downloaded to your device. (how to export a video)
  28. Publish & Export Basic editing features can be exported on the Free plan. (exports on the Free plan)

Not confirmed yet

  • Captions' help pages don't say what appears or is emailed after you choose Cancel Plan
  • Refund terms for yearly plans bought on the Captions website aren't stated on its help pages
  • How long Captions keeps data after account deletion isn't stated
  • Enterprise plans are arranged with Captions' sales team; their contract and cancellation terms aren't public

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).