{
 "id": "captions",
 "name": "Captions",
 "category": "design_creative",
 "website": "https://captions.ai",
 "domains": [
  "captions.ai"
 ],
 "summary": "Cancel where you subscribed. Website plans: open the Captions billing portal, sign in with the magic link and choose Cancel Plan. App Store: Settings, your name, Subscriptions. Google Play: Play subscriptions. Cancel 24 hours before renewal. Deleting the app or account doesn't cancel.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Bought on the Captions website",
   "applies_to": "Plans bought from Captions' website, not through the App Store or Google Play",
   "who": "The account holder, signing in with the email address used to buy the subscription",
   "method": "self_serve",
   "start_url": "https://checkout.captions.ai/p/login/6oE9CO9Qp2In1POeUU",
   "steps": [
    {
     "do": "On the Captions cancel page, open the billing portal link for your device: the iPhone or iPad link on those devices, or the desktop, web browser or Android link on others (or go to your profile page)",
     "expect": null
    },
    {
     "do": "Enter the email address you used to buy the subscription",
     "expect": null
    },
    {
     "do": "Sign in with the magic link sent to that email",
     "expect": null
    },
    {
     "do": "Select Cancel Plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Automatic renewal stops; access continues until the end of your current billing period",
   "notice": "Cancel at least 24 hours before the renewal date to avoid the next charge",
   "refund": "Monthly plans are non-refundable, but you can cancel anytime to avoid future charges. Refunds for yearly plans aren't stated",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s18",
    "s19"
   ]
  },
  {
   "channel": "apple_app_store",
   "label": "Bought through the Apple App Store",
   "applies_to": "Subscriptions bought through the App Store on an iPhone or iPad",
   "who": "The person whose Apple Account bought the subscription",
   "method": "platform_settings",
   "start_url": "https://apps.apple.com/account/subscriptions",
   "steps": [
    {
     "do": "On the iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the Captions subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription, scrolling down if you don't see it",
     "expect": null
    }
   ],
   "confirm_by": "The subscription shows no Cancel button, or an expiration message in red text",
   "effective": "Access continues until the end of the current billing period",
   "notice": "Cancel at least 24 hours before the end of the billing period",
   "refund": "Paid to Apple, so refunds are requested from Apple; Captions can't request one for you",
   "fees": null,
   "source_ids": [
    "s1",
    "s3",
    "s14",
    "s15",
    "s16",
    "s17",
    "s19",
    "s20"
   ]
  },
  {
   "channel": "google_play",
   "label": "Bought through Google Play",
   "applies_to": "Subscriptions bought in the Captions Android app through Google Play",
   "who": "The person whose Google account bought the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "On your Android device, go to subscriptions in Google Play",
     "expect": null
    },
    {
     "do": "Select the Captions subscription and tap Cancel subscription",
     "expect": null
    },
    {
     "do": "Follow the instructions to finish",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can still use the subscription for the time you've already paid",
   "notice": "Cancel at least 24 hours before the end of the billing period",
   "refund": "Paid to Google, so refunds go through Google Play; past subscriptions can't be refunded, with some exceptions",
   "fees": null,
   "source_ids": [
    "s1",
    "s19",
    "s21",
    "s22",
    "s23",
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "A free plan for basic editing, which the help page suggests is for people who are not interested in video generation",
   "evidence": "documented",
   "source_ids": [
    "s12"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly plans, which come with an automatic discount compared with 12 months of monthly billing",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  }
 ],
 "export": [
  {
   "data": "Edited videos",
   "how": "In a project, select Export, choose your export settings, then select Export to download the video to your device",
   "format": null,
   "limits": "Basic editing features can be exported on the Free plan. Exported projects stay on your device after the account is deleted",
   "source_ids": [
    "s27",
    "s28",
    "s26"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of your current billing period",
  "data_kept": "Not stated. Deleting your account is permanent and it can't be recovered",
  "you_lose": [
   "In-app projects, which are deleted when you delete your account (exported videos stay on your device)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel through the platform you bought on: the Captions billing portal, the App Store or Google Play",
   "Deleting the Captions app does not cancel your subscription",
   "Deleting your account does not cancel an active subscription, so cancel first",
   "Subscriptions can be canceled but not paused",
   "Export any videos you want to keep before deleting the account: in-app projects are deleted"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://captions.ai/help/docs/how-to-cancel.md",
   "title": "Cancel Your Captions Subscription",
   "publisher": "vendor",
   "quote": "You can cancel your subscription through the platform where you originally purchased it.",
   "supports": "which billing channel to cancel through"
  },
  {
   "id": "s2",
   "url": "https://captions.ai/help/docs/how-to-cancel.md",
   "title": "Cancel Your Captions Subscription",
   "publisher": "vendor",
   "quote": "Select **Cancel Plan**.",
   "supports": "the final step on the billing portal"
  },
  {
   "id": "s3",
   "url": "https://captions.ai/help/docs/how-to-cancel.md",
   "title": "Cancel Your Captions Subscription",
   "publisher": "vendor",
   "quote": "until the end of your current billing period",
   "supports": "when access ends"
  },
  {
   "id": "s4",
   "url": "https://captions.ai/help/docs/how-to-cancel.md",
   "title": "Cancel Your Captions Subscription",
   "publisher": "vendor",
   "quote": "Subscriptions automatically renew unless canceled at least 24 hours before the renewal date.",
   "supports": "the notice needed before renewal"
  },
  {
   "id": "s5",
   "url": "https://captions.ai/help/docs/how-to-cancel.md",
   "title": "Cancel Your Captions Subscription",
   "publisher": "vendor",
   "quote": "Canceling your subscription turns off automatic renewal.",
   "supports": "what cancelling does"
  },
  {
   "id": "s6",
   "url": "https://captions.ai/help/docs/how-to-cancel.md",
   "title": "Cancel Your Captions Subscription",
   "publisher": "vendor",
   "quote": "Monthly plans are non-refundable, but you can cancel anytime to avoid future charges.",
   "supports": "the refund policy"
  },
  {
   "id": "s7",
   "url": "https://captions.ai/help/docs/how-to-cancel.md",
   "title": "Cancel Your Captions Subscription",
   "publisher": "vendor",
   "quote": "Deleting the Captions app does **not** cancel your subscription.",
   "supports": "the agent tip that deleting the app does not cancel"
  },
  {
   "id": "s8",
   "url": "https://captions.ai/help/docs/how-to-cancel.md",
   "title": "Cancel Your Captions Subscription",
   "publisher": "vendor",
   "quote": "Subscriptions can be canceled, but they cannot be paused.",
   "supports": "that there is no pause option"
  },
  {
   "id": "s9",
   "url": "https://captions.ai/help/docs/settings/delete-account.md",
   "title": "How to Delete Your Captions Account Permanently",
   "publisher": "vendor",
   "quote": "If you have an active subscription, deleting your account will not automatically cancel your subscription.",
   "supports": "deleting the account does not cancel a subscription"
  },
  {
   "id": "s10",
   "url": "https://captions.ai/help/docs/settings/delete-account.md",
   "title": "How to Delete Your Captions Account Permanently",
   "publisher": "vendor",
   "quote": "Deleting your account is permanent and it is not possible to recover your account.",
   "supports": "account deletion is permanent"
  },
  {
   "id": "s11",
   "url": "https://captions.ai/help/docs/settings/delete-account.md",
   "title": "How to Delete Your Captions Account Permanently",
   "publisher": "vendor",
   "quote": "All in-app projects will be deleted.",
   "supports": "what deleting the account removes"
  },
  {
   "id": "s12",
   "url": "https://captions.ai/help/docs/subscriptions.md",
   "title": "Subscriptions & Plans",
   "publisher": "vendor",
   "quote": "The free plan is a great option if you are looking for basic editing and are not interested in video generation",
   "supports": "the free plan"
  },
  {
   "id": "s13",
   "url": "https://captions.ai/help/docs/subscriptions.md",
   "title": "Subscriptions & Plans",
   "publisher": "vendor",
   "quote": "Yearly subscriptions come with an automatic discount when compared with 12 months of the monthly pricing option.",
   "supports": "annual billing"
  },
  {
   "id": "s14",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel an App Store subscription",
   "publisher": "platform",
   "quote": "In Settings, tap your name.",
   "supports": "the first step on iPhone or iPad"
  },
  {
   "id": "s15",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel an App Store subscription",
   "publisher": "platform",
   "quote": "Tap Subscriptions.",
   "supports": "the second step on iPhone or iPad"
  },
  {
   "id": "s16",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel an App Store subscription",
   "publisher": "platform",
   "quote": "Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.",
   "supports": "the cancel step on iPhone or iPad"
  },
  {
   "id": "s17",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Apple Support: cancel an App Store subscription",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to tell the subscription is cancelled"
  },
  {
   "id": "s18",
   "url": "https://captions.ai/help/docs/manage-my-subscription.md",
   "title": "Manage My Subscription",
   "publisher": "vendor",
   "quote": "You can manage or cancel your subscription through your profile page.",
   "supports": "cancelling from the profile page"
  },
  {
   "id": "s19",
   "url": "https://captions.ai/help/docs/manage-my-subscription.md",
   "title": "Manage My Subscription",
   "publisher": "vendor",
   "quote": "Subscriptions automatically renew unless canceled at least 24 hours before the end of the billing period.",
   "supports": "the 24-hour notice for every channel"
  },
  {
   "id": "s20",
   "url": "https://captions.ai/help/docs/manage-my-subscription.md",
   "title": "Manage My Subscription",
   "publisher": "vendor",
   "quote": "As your subscription was paid directly to Apple, we are unable to request a refund on your behalf.",
   "supports": "App Store refunds go through Apple"
  },
  {
   "id": "s21",
   "url": "https://captions.ai/help/docs/manage-my-subscription.md",
   "title": "Manage My Subscription",
   "publisher": "vendor",
   "quote": "As your subscription was paid directly to Google, we are unable to request a refund on your behalf.",
   "supports": "Google Play subscriptions are billed by Google"
  },
  {
   "id": "s22",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "go to subscriptions in Google Play",
   "supports": "where the Google Play flow starts"
  },
  {
   "id": "s23",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after cancelling on Google Play"
  },
  {
   "id": "s24",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s25",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Google Play Help: cancel a subscription",
   "publisher": "platform",
   "quote": "Your past subscriptions can't be refunded, with some exceptions.",
   "supports": "Google Play refund policy"
  },
  {
   "id": "s26",
   "url": "https://captions.ai/help/docs/settings/delete-account.md",
   "title": "How to Delete Your Captions Account Permanently",
   "publisher": "vendor",
   "quote": "Any projects you've exported will remain on your device.",
   "supports": "exported projects stay on the device"
  },
  {
   "id": "s27",
   "url": "https://captions.ai/help/docs/publish-export.md",
   "title": "Publish & Export",
   "publisher": "vendor",
   "quote": "Select **Export** and your video will be downloaded to your device.",
   "supports": "how to export a video"
  },
  {
   "id": "s28",
   "url": "https://captions.ai/help/docs/publish-export.md",
   "title": "Publish & Export",
   "publisher": "vendor",
   "quote": "Basic editing features can be exported on the Free plan.",
   "supports": "exports on the Free plan"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Captions' help pages don't say what appears or is emailed after you choose Cancel Plan",
   "Refund terms for yearly plans bought on the Captions website aren't stated on its help pages",
   "How long Captions keeps data after account deletion isn't stated",
   "Enterprise plans are arranged with Captions' sales team; their contract and cancellation terms aren't public"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added a Google Play route: Captions' help says Android subscriptions paid to Google are refunded through Google",
    "App Store route: added the 24-hour notice, access to the end of the billing period and that refunds go through Apple",
    "Website route: you can also cancel from the profile page; yearly refunds aren't stated",
    "Added export steps (Export downloads the video to your device) and that exported projects survive account deletion"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/captions",
 "json": "https://stackcut.io/exits/captions.json",
 "evidence": {
  "packet_revision": "ba3fbb75579128794efbe647874112ccd007a23ea383ac78f06c4bc22d636d3e",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "captions--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "captions--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "captions--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}