How to cancel Asana

Before you cancel

Export first

• A project, a saved search or My tasks: Click the drop-down arrow in the project header, select Export/Print, then choose JSON or CSV (CSV or JSON). Large CSV exports aren't downloaded right away: an email with a link arrives when ready help.asana.com
• The list of teams (paid organizations or divisions): An admin or super admin opens the Admin console, Teams tab, and clicks Export CSV; a download link is emailed (CSV). Admins and super admins of a paid organization or division only help.asana.com
• The whole organization: all projects, tasks and messages, with attachments, comments, custom fields and more: The admin or super admin opens the Admin console, Settings tab, and requests a Domain export; a download link is sent when it's done (JSON only). Enterprise+ and Legacy Enterprise only help.asana.com

What happens to your data

Cancelling or downgrading doesn't delete data. When a subscription ends, Asana keeps data available for export if it receives written notice within 30 days (the Subscriber Agreement sends notices to legal@asana.com, with a copy by post to its Legal Department), and may delete it after that. A deleted organization is removed within 90 days and its data cleared within 180 days.

What you lose

• Paid features such as rules, goals and portfolios
• Advanced team and project permissions, custom fields, timeline view and task dependencies

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Personal plan is free forever, for one or two people managing personal projects, with unlimited tasks and projects asana.com
• Cheaper plan Select Edit plan on the Billing tab to move to a lower tier; downgrading doesn't delete data and takes effect at the end of the current billing cycle help.asana.com help.asana.com
• Fewer seats Choose fewer seats in the Seats drop-down when you update the plan; seats bought can't be decreased during the current term. Pausing a member's license frees a seat without losing their data help.asana.com asana.com help.asana.com
• Pay yearly Annual plans get a discount equivalent to two months help.asana.com
• Student or nonprofit price Eligible nonprofits get 50% off monthly or annual plans through TechSoup or a country partner (a small admin fee applies to apply) help.asana.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Asana from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only the billing owner, an admin or a super admin can cancel
• Cancel before the renewal date: plans renew automatically and fees already charged aren't refunded
• On a trial, choose Cancel trial on or before the trial expiration date to avoid a charge
• Manually invoiced plans: use Contact billing on the Billing tab to change or cancel for the next term
• Seats bought can't be reduced mid-term; pausing a member's license frees a seat without losing their data
• Deleting your user account is separate from cancelling the plan, permanent, and completed within 30 days
• After a subscription ends, ask for your data in writing within 30 days if you still need an export: notices go to legal@asana.com, with a copy by post to Asana's Legal Department

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/asana.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. How to cancel your Asana plan A billing owner, admin, or super admin can cancel the subscription of a paid organization, division, or workspace at any time (who can cancel)
2. How to cancel your Asana plan Click your profile photo in the top-right corner (where the flow starts)
3. How to cancel your Asana plan Navigate to the Billing tab (the Billing tab step)
4. How to cancel your Asana plan Under Plan details, select Cancel plan (the Cancel plan button)
5. How to cancel your Asana plan Paid plan cancellations take effect at your next renewal date, not immediately. (when cancelling takes effect)
6. How to cancel your Asana plan You'll continue to have access to paid features until the end of your current billing period. (access until the period ends)
7. How to cancel your Asana plan If you cancel on or before your trial expiration date, your account will not be charged. (cancelling a trial)
8. How to cancel your Asana plan Select Admin console (opening the Admin console)
9. Upgrading or changing your Asana plan Can upgrade, downgrade, or cancel the paid plan (the billing owner can cancel)
10. Subscriber Agreement Customer agrees that its Subscription will automatically renew on an annual or monthly basis depending on Customer's Subscription (automatic renewal)
11. Subscriber Agreement Customer must cancel its Subscription prior to the Renewal Date in order to avoid billing of the next period's Subscription fees. (cancel before the renewal date)
12. Subscriber Agreement Customer can cancel its Subscription anytime online by going into its account settings and following the instructions provided. (online cancellation)
13. Subscriber Agreement but will not be issued a refund for the most recently (or any previously) charged fees. (no refunds)
14. Upgrading or changing your Asana plan Once these steps have been followed the subscription will automatically be cancelled on the plan's renewal date. (annual plans end on the renewal date)
15. How to cancel your Asana plan The billing owner, admin, or super admin of a manually invoiced subscription who wishes to adjust or cancel their plan for the upcoming renewal term (who handles manually invoiced plans)
16. How to cancel your Asana plan Contact billing through the Billing tab of their admin console. (the Contact billing step)
17. Subscriber Agreement the number of End Users acquired under a Subscription cannot be decreased during the applicable Subscription Term. (no seat reductions mid-term)
18. Modify your Asana plan From the Billing tab on your admin console select Cancel plan/trial or Edit plan (where to downgrade)
19. Modify your Asana plan All cancellations take effect at the end of the current billing cycle. (when a downgrade takes effect)
20. Upgrading or changing your Asana plan Upgrading or downgrading will not result in any data loss whatsoever. (no data loss when downgrading)
21. Modify your Asana plan You can change the size of your plan via the Seats drop-down menu when you choose to update the plan. (changing the seat count)
22. Manage your growing Asana subscription Instead of permanently removing members, you can temporarily pause their license to free up seats without losing their data. (pausing a license frees a seat)
23. Upgrading or changing your Asana plan Annual plans receive a discount equivalent to two months. (the annual billing discount)
24. Asana for nonprofits 50% Asana Nonprofit discount for monthly or annual plans (the nonprofit discount)
25. Asana for nonprofits you'll receive an email from TechSoup (or your country partner) with instructions on how to add the discount to your Asana account (how the discount is applied)
26. Asana for nonprofits a small admin fee to apply for the Asana Nonprofit Discount (the application fee)
27. Privacy and security You can export your own data, per project to the text-based file formats JSON or CSV (project export formats)
28. Privacy and security Aside from projects, you can also export a saved search or your My tasks (other exports)
29. Privacy and security Select Export/Print (the Export/Print menu)
30. Privacy and security Once the CSV is ready, an email is sent to the user, which includes a URL for accessing the file (large CSV exports arrive by email)
31. Privacy and security Admins and super admins of a paid organization or division can export teams to CSV (team export)
32. Privacy and security You will then receive an email message with the link to download. (team export delivery)
33. Privacy and security Available on the Asana Enterprise+ tier, as well as legacy tier Legacy Enterprise (which plans can export the whole organization)
34. Privacy and security This option allows the admin or super admin of an organization to export all projects, tasks, and messages (what a full export contains)
35. Privacy and security The exported data will be in the form of a JSON file only. (full export format)
36. Privacy and security Once the export is complete, the admin will be sent a link to download the data. (full export delivery)
37. How to cancel your Asana plan Your data is not deleted when you downgrade, but you will lose access to paid features such as rules, goals, and portfolios. (what you keep and lose)
38. Modify your Asana plan you and your team will lose access to paid features, including advanced team and project permissions, custom fields, timeline view, and task dependencies. (paid features lost)
39. Subscriber Agreement Asana will make Customer Data available to Customer for export in accordance with the Documentation as long as Asana receives written notice within thirty (30) days (the 30-day export window after termination)
40. Subscriber Agreement After such thirty (30) day period, Asana will have no obligation to retain Customer Data (deletion after 30 days)
41. Delete your Asana account Deleting your Asana account is a permanent action and cannot be undone. (account deletion is permanent)
42. Delete your Asana account Accounts will be deleted within 30 days. (when a paid user's account is deleted)
43. Delete your Asana account Once requested, the organization or workspace will be deleted within 90 days, with all data cleared from systems within 180 days. (organization deletion timing)
44. Asana Subscriber Agreement Notices to Asana must be sent to legal@asana.com with a copy to Asana, Inc., 633 Folsom Street, Suite 100, San Francisco, CA 94107, Attn: Legal Department (how written notice to Asana must be sent)
45. Asana pricing For one or two people managing personal projects. (the free Personal plan's audience)
46. Asana pricing Free forever (the Personal plan is free)
47. Asana pricing Unlimited tasks and projects (the Personal plan's task and project limit)

Not confirmed yet

• What appears after Cancel plan (confirmation screen, reason prompt or offer) and any confirmation email aren't documented
• No App Store or Google Play billing is documented in the pages read

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).