{
 "id": "asana",
 "name": "Asana",
 "category": "productivity",
 "website": "https://asana.com",
 "domains": [
  "asana.com"
 ],
 "summary": "The billing owner, an admin or a super admin goes to Admin console, Billing and, under Plan details, selects Cancel plan. It takes effect at the next renewal date; charged fees aren't refunded. Manually invoiced plans use Contact billing on that tab. Seats can't be reduced mid-term.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Asana paid plans and trials bought online (card or PayPal), monthly or annual",
   "who": "The billing owner, an admin or a super admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click your profile photo in the top-right corner and select Admin console",
     "expect": "the Billing tab"
    },
    {
     "do": "Go to the Billing tab",
     "expect": "Plan details"
    },
    {
     "do": "Under Plan details, select Cancel plan (during a trial, Cancel trial; to downgrade or change seats instead, Edit plan)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the next renewal date, not immediately: paid features stay until the end of the current billing period. A trial cancelled on or before its expiration date isn't charged",
   "notice": "Cancel before the renewal date to avoid being billed for the next period",
   "refund": "No refund of the most recent or any earlier charged fees when you cancel during a term",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Manually invoiced Asana subscriptions (plans billed by invoice under an order form)",
   "who": "The billing owner, an admin or a super admin",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "In the Admin console, open the Billing tab and select Contact billing to adjust or cancel the plan for the upcoming renewal term",
     "expect": null
    },
    {
     "do": "Do this before the renewal date: the subscription renews automatically, and the number of users bought can't be decreased during the current term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The change applies to the upcoming renewal term; you keep the service until the end of the current term",
   "notice": "Before the renewal date (Subscriber Agreement)",
   "refund": "No refund of fees already charged when you cancel during a term",
   "fees": "The number of users bought under a subscription can't be decreased during the subscription term",
   "source_ids": [
    "s15",
    "s16",
    "s10",
    "s11",
    "s13",
    "s17"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Personal plan is free forever, for one or two people managing personal projects, with unlimited tasks and projects",
   "evidence": "documented",
   "source_ids": [
    "s45",
    "s46",
    "s47"
   ]
  },
  {
   "type": "downgrade",
   "what": "Select Edit plan on the Billing tab to move to a lower tier; downgrading doesn't delete data and takes effect at the end of the current billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s18",
    "s19",
    "s20"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Choose fewer seats in the Seats drop-down when you update the plan; seats bought can't be decreased during the current term. Pausing a member's license frees a seat without losing their data",
   "evidence": "documented",
   "source_ids": [
    "s21",
    "s17",
    "s22"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual plans get a discount equivalent to two months",
   "evidence": "documented",
   "source_ids": [
    "s23"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Eligible nonprofits get 50% off monthly or annual plans through TechSoup or a country partner (a small admin fee applies to apply)",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25",
    "s26"
   ]
  }
 ],
 "export": [
  {
   "data": "A project, a saved search or My tasks",
   "how": "Click the drop-down arrow in the project header, select Export/Print, then choose JSON or CSV",
   "format": "CSV or JSON",
   "limits": "Large CSV exports aren't downloaded right away: an email with a link arrives when ready",
   "source_ids": [
    "s27",
    "s28",
    "s29",
    "s30"
   ]
  },
  {
   "data": "The list of teams (paid organizations or divisions)",
   "how": "An admin or super admin opens the Admin console, Teams tab, and clicks Export CSV; a download link is emailed",
   "format": "CSV",
   "limits": "Admins and super admins of a paid organization or division only",
   "source_ids": [
    "s31",
    "s32"
   ]
  },
  {
   "data": "The whole organization: all projects, tasks and messages, with attachments, comments, custom fields and more",
   "how": "The admin or super admin opens the Admin console, Settings tab, and requests a Domain export; a download link is sent when it's done",
   "format": "JSON only",
   "limits": "Enterprise+ and Legacy Enterprise only",
   "source_ids": [
    "s33",
    "s34",
    "s35",
    "s36"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period (the next renewal date)",
  "data_kept": "Cancelling or downgrading doesn't delete data. When a subscription ends, Asana keeps data available for export if it receives written notice within 30 days (the Subscriber Agreement sends notices to legal@asana.com, with a copy by post to its Legal Department), and may delete it after that. A deleted organization is removed within 90 days and its data cleared within 180 days",
  "you_lose": [
   "Paid features such as rules, goals and portfolios",
   "Advanced team and project permissions, custom fields, timeline view and task dependencies"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the billing owner, an admin or a super admin can cancel",
   "Cancel before the renewal date: plans renew automatically and fees already charged aren't refunded",
   "On a trial, choose Cancel trial on or before the trial expiration date to avoid a charge",
   "Manually invoiced plans: use Contact billing on the Billing tab to change or cancel for the next term",
   "Seats bought can't be reduced mid-term; pausing a member's license frees a seat without losing their data",
   "Deleting your user account is separate from cancelling the plan, permanent, and completed within 30 days",
   "After a subscription ends, ask for your data in writing within 30 days if you still need an export: notices go to legal@asana.com, with a copy by post to Asana's Legal Department"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "A billing owner, admin, or super admin can cancel the subscription of a paid organization, division, or workspace at any time",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "Click your profile photo in the top-right corner",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "Navigate to the Billing tab",
   "supports": "the Billing tab step"
  },
  {
   "id": "s4",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "Under Plan details, select Cancel plan",
   "supports": "the Cancel plan button"
  },
  {
   "id": "s5",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "Paid plan cancellations take effect at your next renewal date, not immediately.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s6",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "You'll continue to have access to paid features until the end of your current billing period.",
   "supports": "access until the period ends"
  },
  {
   "id": "s7",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "If you cancel on or before your trial expiration date, your account will not be charged.",
   "supports": "cancelling a trial"
  },
  {
   "id": "s8",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "Select Admin console",
   "supports": "opening the Admin console"
  },
  {
   "id": "s9",
   "url": "https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan?language=en_US",
   "title": "Upgrading or changing your Asana plan",
   "publisher": "vendor",
   "quote": "Can upgrade, downgrade, or cancel the paid plan",
   "supports": "the billing owner can cancel"
  },
  {
   "id": "s10",
   "url": "https://asana.com/terms/subscriber-agreement",
   "title": "Subscriber Agreement",
   "publisher": "vendor",
   "quote": "Customer agrees that its Subscription will automatically renew on an annual or monthly basis depending on Customer's Subscription",
   "supports": "automatic renewal"
  },
  {
   "id": "s11",
   "url": "https://asana.com/terms/subscriber-agreement",
   "title": "Subscriber Agreement",
   "publisher": "vendor",
   "quote": "Customer must cancel its Subscription prior to the Renewal Date in order to avoid billing of the next period's Subscription fees.",
   "supports": "cancel before the renewal date"
  },
  {
   "id": "s12",
   "url": "https://asana.com/terms/subscriber-agreement",
   "title": "Subscriber Agreement",
   "publisher": "vendor",
   "quote": "Customer can cancel its Subscription anytime online by going into its account settings and following the instructions provided.",
   "supports": "online cancellation"
  },
  {
   "id": "s13",
   "url": "https://asana.com/terms/subscriber-agreement",
   "title": "Subscriber Agreement",
   "publisher": "vendor",
   "quote": "but will not be issued a refund for the most recently (or any previously) charged fees.",
   "supports": "no refunds"
  },
  {
   "id": "s14",
   "url": "https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan?language=en_US",
   "title": "Upgrading or changing your Asana plan",
   "publisher": "vendor",
   "quote": "Once these steps have been followed the subscription will automatically be cancelled on the plan's renewal date.",
   "supports": "annual plans end on the renewal date"
  },
  {
   "id": "s15",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "The billing owner, admin, or super admin of a manually invoiced subscription who wishes to adjust or cancel their plan for the upcoming renewal term",
   "supports": "who handles manually invoiced plans"
  },
  {
   "id": "s16",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "Contact billing through the Billing tab of their admin console.",
   "supports": "the Contact billing step"
  },
  {
   "id": "s17",
   "url": "https://asana.com/terms/subscriber-agreement",
   "title": "Subscriber Agreement",
   "publisher": "vendor",
   "quote": "the number of End Users acquired under a Subscription cannot be decreased during the applicable Subscription Term.",
   "supports": "no seat reductions mid-term"
  },
  {
   "id": "s18",
   "url": "https://help.asana.com/s/article/modify-your-asana-plan?language=en_US",
   "title": "Modify your Asana plan",
   "publisher": "vendor",
   "quote": "From the Billing tab on your admin console select Cancel plan/trial or Edit plan",
   "supports": "where to downgrade"
  },
  {
   "id": "s19",
   "url": "https://help.asana.com/s/article/modify-your-asana-plan?language=en_US",
   "title": "Modify your Asana plan",
   "publisher": "vendor",
   "quote": "All cancellations take effect at the end of the current billing cycle.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s20",
   "url": "https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan?language=en_US",
   "title": "Upgrading or changing your Asana plan",
   "publisher": "vendor",
   "quote": "Upgrading or downgrading will not result in any data loss whatsoever.",
   "supports": "no data loss when downgrading"
  },
  {
   "id": "s21",
   "url": "https://help.asana.com/s/article/modify-your-asana-plan?language=en_US",
   "title": "Modify your Asana plan",
   "publisher": "vendor",
   "quote": "You can change the size of your plan via the Seats drop-down menu when you choose to update the plan.",
   "supports": "changing the seat count"
  },
  {
   "id": "s22",
   "url": "https://help.asana.com/s/article/subscription-size-and-users?language=en_US",
   "title": "Manage your growing Asana subscription",
   "publisher": "vendor",
   "quote": "Instead of permanently removing members, you can temporarily pause their license to free up seats without losing their data.",
   "supports": "pausing a license frees a seat"
  },
  {
   "id": "s23",
   "url": "https://help.asana.com/s/article/upgrading-or-changing-your-asana-plan?language=en_US",
   "title": "Upgrading or changing your Asana plan",
   "publisher": "vendor",
   "quote": "Annual plans receive a discount equivalent to two months.",
   "supports": "the annual billing discount"
  },
  {
   "id": "s24",
   "url": "https://help.asana.com/s/article/asana-for-nonprofits?language=en_US",
   "title": "Asana for nonprofits",
   "publisher": "vendor",
   "quote": "50% Asana Nonprofit discount for monthly or annual plans",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s25",
   "url": "https://help.asana.com/s/article/asana-for-nonprofits?language=en_US",
   "title": "Asana for nonprofits",
   "publisher": "vendor",
   "quote": "you'll receive an email from TechSoup (or your country partner) with instructions on how to add the discount to your Asana account",
   "supports": "how the discount is applied"
  },
  {
   "id": "s26",
   "url": "https://help.asana.com/s/article/asana-for-nonprofits?language=en_US",
   "title": "Asana for nonprofits",
   "publisher": "vendor",
   "quote": "a small admin fee to apply for the Asana Nonprofit Discount",
   "supports": "the application fee"
  },
  {
   "id": "s27",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "You can export your own data, per project to the text-based file formats JSON or CSV",
   "supports": "project export formats"
  },
  {
   "id": "s28",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "Aside from projects, you can also export a saved search or your My tasks",
   "supports": "other exports"
  },
  {
   "id": "s29",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "Select Export/Print",
   "supports": "the Export/Print menu"
  },
  {
   "id": "s30",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "Once the CSV is ready, an email is sent to the user, which includes a URL for accessing the file",
   "supports": "large CSV exports arrive by email"
  },
  {
   "id": "s31",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "Admins and super admins of a paid organization or division can export teams to CSV",
   "supports": "team export"
  },
  {
   "id": "s32",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "You will then receive an email message with the link to download.",
   "supports": "team export delivery"
  },
  {
   "id": "s33",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "Available on the Asana Enterprise+ tier, as well as legacy tier Legacy Enterprise",
   "supports": "which plans can export the whole organization"
  },
  {
   "id": "s34",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "This option allows the admin or super admin of an organization to export all projects, tasks, and messages",
   "supports": "what a full export contains"
  },
  {
   "id": "s35",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "The exported data will be in the form of a JSON file only.",
   "supports": "full export format"
  },
  {
   "id": "s36",
   "url": "https://help.asana.com/s/article/privacy-and-security?language=en_US",
   "title": "Privacy and security",
   "publisher": "vendor",
   "quote": "Once the export is complete, the admin will be sent a link to download the data.",
   "supports": "full export delivery"
  },
  {
   "id": "s37",
   "url": "https://help.asana.com/s/article/how-to-cancel-your-asana-plan?language=en_US",
   "title": "How to cancel your Asana plan",
   "publisher": "vendor",
   "quote": "Your data is not deleted when you downgrade, but you will lose access to paid features such as rules, goals, and portfolios.",
   "supports": "what you keep and lose"
  },
  {
   "id": "s38",
   "url": "https://help.asana.com/s/article/modify-your-asana-plan?language=en_US",
   "title": "Modify your Asana plan",
   "publisher": "vendor",
   "quote": "you and your team will lose access to paid features, including advanced team and project permissions, custom fields, timeline view, and task dependencies.",
   "supports": "paid features lost"
  },
  {
   "id": "s39",
   "url": "https://asana.com/terms/subscriber-agreement",
   "title": "Subscriber Agreement",
   "publisher": "vendor",
   "quote": "Asana will make Customer Data available to Customer for export in accordance with the Documentation as long as Asana receives written notice within thirty (30) days",
   "supports": "the 30-day export window after termination"
  },
  {
   "id": "s40",
   "url": "https://asana.com/terms/subscriber-agreement",
   "title": "Subscriber Agreement",
   "publisher": "vendor",
   "quote": "After such thirty (30) day period, Asana will have no obligation to retain Customer Data",
   "supports": "deletion after 30 days"
  },
  {
   "id": "s41",
   "url": "https://help.asana.com/s/article/delete-your-asana-account?language=en_US",
   "title": "Delete your Asana account",
   "publisher": "vendor",
   "quote": "Deleting your Asana account is a permanent action and cannot be undone.",
   "supports": "account deletion is permanent"
  },
  {
   "id": "s42",
   "url": "https://help.asana.com/s/article/delete-your-asana-account?language=en_US",
   "title": "Delete your Asana account",
   "publisher": "vendor",
   "quote": "Accounts will be deleted within 30 days.",
   "supports": "when a paid user's account is deleted"
  },
  {
   "id": "s43",
   "url": "https://help.asana.com/s/article/delete-your-asana-account?language=en_US",
   "title": "Delete your Asana account",
   "publisher": "vendor",
   "quote": "Once requested, the organization or workspace will be deleted within 90 days, with all data cleared from systems within 180 days.",
   "supports": "organization deletion timing"
  },
  {
   "id": "s44",
   "url": "https://asana.com/terms/subscriber-agreement",
   "title": "Asana Subscriber Agreement",
   "publisher": "vendor",
   "quote": "Notices to Asana must be sent to legal@asana.com with a copy to Asana, Inc., 633 Folsom Street, Suite 100, San Francisco, CA 94107, Attn: Legal Department",
   "supports": "how written notice to Asana must be sent"
  },
  {
   "id": "s45",
   "url": "https://asana.com/pricing",
   "title": "Asana pricing",
   "publisher": "vendor",
   "quote": "For one or two people managing personal projects.",
   "supports": "the free Personal plan's audience"
  },
  {
   "id": "s46",
   "url": "https://asana.com/pricing",
   "title": "Asana pricing",
   "publisher": "vendor",
   "quote": "Free forever",
   "supports": "the Personal plan is free"
  },
  {
   "id": "s47",
   "url": "https://asana.com/pricing",
   "title": "Asana pricing",
   "publisher": "vendor",
   "quote": "Unlimited tasks and projects",
   "supports": "the Personal plan's task and project limit"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "What appears after Cancel plan (confirmation screen, reason prompt or offer) and any confirmation email aren't documented",
   "No App Store or Google Play billing is documented in the pages read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Re-read the cancel, modify plan, upgrade/change plan, export, delete and seats articles, plus the Subscriber Agreement and pricing; every quoted fact matched",
    "The Domain export path (Admin console, Settings tab, Domain export) is confirmed, so that gap is closed",
    "Added how written notice for the 30-day data-export window must be sent: legal@asana.com with a copy by post (s44)",
    "Added the free Personal plan to pay_less (s45 to s47); level raised to docs"
   ]
  }
 },
 "delete_account": {
  "url": "https://app.asana.com",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "asana",
  "name": "Asana",
  "recipes": [
   {
    "id": "work-tracker",
    "title": "A single team work-tracking process",
    "best_year_one_net": 919
   }
  ]
 },
 "page": "https://stackcut.io/cancel/asana",
 "json": "https://stackcut.io/exits/asana.json",
 "evidence": {
  "packet_revision": "2d8aa1197b461c51aed925ce6a127e141a4058092b0e48d89b22f0ff24e1c318",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
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  },
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    }
   },
   {
    "route_id": "asana--sales-contract--r2",
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    }
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}