Business software · Productivity and business software

How to cancel Wix

In your Wix account, open Premium Subscriptions, click More Actions next to the plan, then Cancel Plan and Cancel Now. First purchases cancelled within 14 days end at once with a full refund; later, the plan runs to the period's end. Gotcha: domains, email and apps must be cancelled separately.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

Open Wix's cancel page

The short answer

  • Where: Go to Premium Subscriptions in your Wix account (premium.wix.com).
  • When it ends: After the first 14 days, the plan stays active until the end of the current subscription period and doesn't renew. Within the first 14 days of a first purchase, it ends immediately.
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

What happens to your data

Site content is not deleted; the site reverts to the free Wix URL and shows Wix ads.

What you lose

  • Your own site address and an ad-free site: the site reverts to a free wixsite.com URL with Wix ads
  • Nothing else is cancelled automatically: domains, business email and app subscriptions keep renewing until you cancel them

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Wix

Online, self-serve Wix Premium and Studio site plans billed by Wix. Who can cancel: The Wix account that owns the plan (signed in).

  1. Go to Premium Subscriptions in your Wix account
  2. Click the More Actions icon next to the plan, then click Cancel PlanYou should see: Cancel Now
  3. Click Cancel NowYou should see: a request for your feedback
  4. Give your feedback, then confirm by clicking Cancel Now
Confirm it worked
On Premium Subscriptions, the plan shows auto renew turned off, with a Turn On option
Access ends
After the first 14 days, the plan stays active until the end of the current subscription period and doesn't renew. Within the first 14 days of a first purchase, it ends immediately
Notice
Yearly and multi-year plans may renew up to 3 weeks before the expiration date; turn off auto renewal before the next payment date. Wix emails a reminder starting 30 days before
Refunds
Full refund if you cancel within 14 days of a first-time purchase, to the original payment method (allow up to 45 business days); no refunds for renewals, upgrades or cancellations after 14 days, and domain purchases have no 14-day money-back guarantee
Open the page
Source: support.wix.com support.wix.com support.wix.com

Questions people ask

Can I get a refund if I cancel Wix?

Full refund if you cancel within 14 days of a first-time purchase, to the original payment method (allow up to 45 business days); no refunds for renewals, upgrades or cancellations after 14 days, and domain purchases have no 14-day money-back guarantee.

Source: support.wix.com support.wix.com support.wix.com

If I cancel Wix, when does my access end?

After the first 14 days, the plan stays active until the end of the current subscription period and doesn't renew. Within the first 14 days of a first purchase, it ends immediately.

Source: support.wix.com support.wix.com

How long before renewal do I need to cancel Wix?

Yearly and multi-year plans may renew up to 3 weeks before the expiration date; turn off auto renewal before the next payment date. Wix emails a reminder starting 30 days before.

Source: support.wix.com support.wix.com

What happens to my data when I cancel Wix?

Site content is not deleted; the site reverts to the free Wix URL and shows Wix ads.

Source: support.wix.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Switch to another plan, including a yearly plan with fewer features support.wix.com
  • Free plan After cancelling, the site stays online for free at a wixsite.com address with Wix ads, and its content is kept support.wix.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The flow asks for feedback before the final Cancel Now
  • Cancelling within the first 14 days ends the plan immediately (with a full refund); to keep it to the end of the period, wait until the 14 days are over
  • Unassigning a plan from a site does not cancel it
  • The site stays live after cancelling; unpublish it or hide it from search if you don't want it online

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/wix.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. Canceling a Wix Premium or Studio Plan Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the relevant plan. Click Cancel Plan. Click Cancel Now to confirm. (the cancel steps)
  2. Turning Off Auto Renewal for a Wix Site Plan Confirm cancellation by clicking Cancel Now after providing your feedback. (the feedback step (retention step))
  3. Canceling a Wix Premium or Studio Plan This does not cancel your plan immediately. Your plan will remain active until the end of the current subscription period. At that time, the plan will not renew. (when it takes effect)
  4. Canceling a Wix Premium or Studio Plan If you cancel during the first 14 days, your plan ends immediately and you are fully refunded on our end. (the 14-day refund and immediate end)
  5. Canceling a Wix Premium or Studio Plan The refund policy does not apply to renewals or cancellations after the 14 day period. (no refunds after 14 days)
  6. Canceling a Wix Premium or Studio Plan your site plan may renew up to 3 weeks before the expiration date. Canceling your plan turns off this auto-renewal. (early renewal)
  7. Turning Off Auto Renewal for a Wix Site Plan If you do not want your plan to renew, you must turn off auto renewal before your next payment date. (the notice)
  8. Turning Off Auto Renewal for a Wix Site Plan Wix sends reminder emails starting 30 days before your payment is due. (renewal reminders)
  9. Turning Off Auto Renewal for a Wix Site Plan Find the plan with auto renew turned off. Click Turn On. (how a cancelled plan shows on Premium Subscriptions)
  10. Canceling a Wix Premium or Studio Plan You can switch from one yearly plan to another, including switching to a plan with fewer features. (downgrading)
  11. Canceling a Wix Premium or Studio Plan After canceling, your site address reverts to the free Wix URL (siteprefix.wixsite.com/siteaddress) and Wix ads appear on your site. (the free site after cancelling)
  12. Canceling a Wix Premium or Studio Plan No, canceling your plan does not delete your site content. (content is kept)
  13. Canceling a Wix Premium or Studio Plan Canceling your site plan does not cancel any domain, business email, or app subscriptions that you have in your Wix account. You must cancel those separately. (other subscriptions keep billing)
  14. Canceling a Wix Premium or Studio Plan Unassigning a plan does not cancel the plan. (the unassign tip)
  15. Canceling a Wix Premium or Studio Plan If you cancel your plan, your site is still active and can be viewed online. (the site stays live)
  16. Canceling a Wix Premium or Studio Plan Studio and Premium plans come with a 14 day refund period for first time purchases. (who gets the 14-day refund)
  17. Requesting a Refund for a Premium Plan Please allow up to 45 business days for your refund to process. (how long a refund takes)
  18. Requesting a Refund for a Premium Plan Funds are refunded to the same payment method you used to purchase the plan. (where the refund goes)
  19. Requesting a Refund for a Premium Plan Domain purchases do not have a 14-day money back guarantee. (domains aren't covered by the 14-day refund)
  20. Requesting a Refund for a Premium Plan You are requesting a refund for the upgrade of an existing plan. (upgrades aren't refunded under the refund policy)

Not confirmed yet

  • No confirmation email is documented for cancelling a site plan
  • Whether Wix plans can be bought and cancelled through the Apple App Store or Google Play is not documented on the pages read
  • Data export before cancelling is not documented on the cancel pages read
  • Wix's auto-renewal page says upgrades also get the 14-day refund, but its refund policy page excludes upgrades; the packet follows the refund policy page

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).