{
 "id": "wix",
 "name": "Wix",
 "category": "productivity",
 "website": "https://www.wix.com",
 "domains": [
  "wix.com",
  "wixsite.com"
 ],
 "summary": "In your Wix account, open Premium Subscriptions, click More Actions next to the plan, then Cancel Plan and Cancel Now. First purchases cancelled within 14 days end at once with a full refund; later, the plan runs to the period's end. Gotcha: domains, email and apps must be cancelled separately.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Wix Premium and Studio site plans billed by Wix",
   "who": "The Wix account that owns the plan (signed in)",
   "method": "self_serve",
   "start_url": "https://premium.wix.com/wix/api/mpContainerStaticController?originWidgetName=billings",
   "steps": [
    {
     "do": "Go to Premium Subscriptions in your Wix account",
     "expect": null
    },
    {
     "do": "Click the More Actions icon next to the plan, then click Cancel Plan",
     "expect": "Cancel Now"
    },
    {
     "do": "Click Cancel Now",
     "expect": "a request for your feedback"
    },
    {
     "do": "Give your feedback, then confirm by clicking Cancel Now",
     "expect": null
    }
   ],
   "confirm_by": "On Premium Subscriptions, the plan shows auto renew turned off, with a Turn On option",
   "effective": "After the first 14 days, the plan stays active until the end of the current subscription period and doesn't renew. Within the first 14 days of a first purchase, it ends immediately",
   "notice": "Yearly and multi-year plans may renew up to 3 weeks before the expiration date; turn off auto renewal before the next payment date. Wix emails a reminder starting 30 days before",
   "refund": "Full refund if you cancel within 14 days of a first-time purchase, to the original payment method (allow up to 45 business days); no refunds for renewals, upgrades or cancellations after 14 days, and domain purchases have no 14-day money-back guarantee",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s16",
    "s6",
    "s7",
    "s8",
    "s9",
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Switch to another plan, including a yearly plan with fewer features",
   "evidence": "documented",
   "source_ids": [
    "s10"
   ]
  },
  {
   "type": "free_plan",
   "what": "After cancelling, the site stays online for free at a wixsite.com address with Wix ads, and its content is kept",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription period (immediately if cancelled within the first 14 days)",
  "data_kept": "Site content is not deleted; the site reverts to the free Wix URL and shows Wix ads",
  "you_lose": [
   "Your own site address and an ad-free site: the site reverts to a free wixsite.com URL with Wix ads",
   "Nothing else is cancelled automatically: domains, business email and app subscriptions keep renewing until you cancel them"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for feedback before the final Cancel Now",
  "tips": [
   "Cancelling within the first 14 days ends the plan immediately (with a full refund); to keep it to the end of the period, wait until the 14 days are over",
   "Unassigning a plan from a site does not cancel it",
   "The site stays live after cancelling; unpublish it or hide it from search if you don't want it online"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the relevant plan. Click Cancel Plan. Click Cancel Now to confirm.",
   "supports": "the cancel steps"
  },
  {
   "id": "s2",
   "url": "https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan",
   "title": "Turning Off Auto Renewal for a Wix Site Plan",
   "publisher": "vendor",
   "quote": "Confirm cancellation by clicking Cancel Now after providing your feedback.",
   "supports": "the feedback step (retention step)"
  },
  {
   "id": "s3",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "This does not cancel your plan immediately. Your plan will remain active until the end of the current subscription period. At that time, the plan will not renew.",
   "supports": "when it takes effect"
  },
  {
   "id": "s4",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "If you cancel during the first 14 days, your plan ends immediately and you are fully refunded on our end.",
   "supports": "the 14-day refund and immediate end"
  },
  {
   "id": "s5",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "The refund policy does not apply to renewals or cancellations after the 14 day period.",
   "supports": "no refunds after 14 days"
  },
  {
   "id": "s6",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "your site plan may renew up to 3 weeks before the expiration date. Canceling your plan turns off this auto-renewal.",
   "supports": "early renewal"
  },
  {
   "id": "s7",
   "url": "https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan",
   "title": "Turning Off Auto Renewal for a Wix Site Plan",
   "publisher": "vendor",
   "quote": "If you do not want your plan to renew, you must turn off auto renewal before your next payment date.",
   "supports": "the notice"
  },
  {
   "id": "s8",
   "url": "https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan",
   "title": "Turning Off Auto Renewal for a Wix Site Plan",
   "publisher": "vendor",
   "quote": "Wix sends reminder emails starting 30 days before your payment is due.",
   "supports": "renewal reminders"
  },
  {
   "id": "s9",
   "url": "https://support.wix.com/en/article/turning-off-the-auto-renewal-for-a-wix-premium-plan",
   "title": "Turning Off Auto Renewal for a Wix Site Plan",
   "publisher": "vendor",
   "quote": "Find the plan with auto renew turned off. Click Turn On.",
   "supports": "how a cancelled plan shows on Premium Subscriptions"
  },
  {
   "id": "s10",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "You can switch from one yearly plan to another, including switching to a plan with fewer features.",
   "supports": "downgrading"
  },
  {
   "id": "s11",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "After canceling, your site address reverts to the free Wix URL (siteprefix.wixsite.com/siteaddress) and Wix ads appear on your site.",
   "supports": "the free site after cancelling"
  },
  {
   "id": "s12",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "No, canceling your plan does not delete your site content.",
   "supports": "content is kept"
  },
  {
   "id": "s13",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "Canceling your site plan does not cancel any domain, business email, or app subscriptions that you have in your Wix account. You must cancel those separately.",
   "supports": "other subscriptions keep billing"
  },
  {
   "id": "s14",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "Unassigning a plan does not cancel the plan.",
   "supports": "the unassign tip"
  },
  {
   "id": "s15",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "If you cancel your plan, your site is still active and can be viewed online.",
   "supports": "the site stays live"
  },
  {
   "id": "s16",
   "url": "https://support.wix.com/en/article/canceling-a-wix-premium-plan",
   "title": "Canceling a Wix Premium or Studio Plan",
   "publisher": "vendor",
   "quote": "Studio and Premium plans come with a 14 day refund period for first time purchases.",
   "supports": "who gets the 14-day refund"
  },
  {
   "id": "s17",
   "url": "https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan",
   "title": "Requesting a Refund for a Premium Plan",
   "publisher": "vendor",
   "quote": "Please allow up to 45 business days for your refund to process.",
   "supports": "how long a refund takes"
  },
  {
   "id": "s18",
   "url": "https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan",
   "title": "Requesting a Refund for a Premium Plan",
   "publisher": "vendor",
   "quote": "Funds are refunded to the same payment method you used to purchase the plan.",
   "supports": "where the refund goes"
  },
  {
   "id": "s19",
   "url": "https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan",
   "title": "Requesting a Refund for a Premium Plan",
   "publisher": "vendor",
   "quote": "Domain purchases do not have a 14-day money back guarantee.",
   "supports": "domains aren't covered by the 14-day refund"
  },
  {
   "id": "s20",
   "url": "https://support.wix.com/en/article/requesting-a-refund-for-a-premium-plan",
   "title": "Requesting a Refund for a Premium Plan",
   "publisher": "vendor",
   "quote": "You are requesting a refund for the upgrade of an existing plan.",
   "supports": "upgrades aren't refunded under the refund policy"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email is documented for cancelling a site plan",
   "Whether Wix plans can be bought and cancelled through the Apple App Store or Google Play is not documented on the pages read",
   "Data export before cancelling is not documented on the cancel pages read",
   "Wix's auto-renewal page says upgrades also get the 14-day refund, but its refund policy page excludes upgrades; the packet follows the refund policy page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Refund: added the up-to-45-business-day processing time, refund to the original payment method, no refund for upgrades, and no 14-day guarantee on domains (s17, s18, s19, s20)",
    "Flagged the upgrade-refund conflict between Wix's auto-renewal and refund policy pages in unverified",
    "Every other route, pay_less and after-cancel fact re-confirmed on the Wix help pages; no App Store or Google Play billing documented for site plans"
   ]
  }
 },
 "delete_account": {
  "url": "https://manage.wix.com/account/close-account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/wix",
 "json": "https://stackcut.io/exits/wix.json",
 "evidence": {
  "packet_revision": "8855c1093648340975ebfb9bd0ffc195bb775a23079540ecf30bb22bcf8086df",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "wix--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}