How to cancel Webflow

Before you cancel

Export first

• Site code: HTML, CSS, JavaScript and assets: Open the site, go to Main menu, then Code export (or press Shift + E), click Prepare ZIP and download the ZIP file (ZIP). Only on paid Workspace plans; CMS, User Accounts, Ecommerce content, code components and localized content are not included help.webflow.com
• CMS Collections, Ecommerce Collections and User Accounts: Open the CMS panel, click the Collection's name, then click Export to download a CSV file (CSV). Image and file fields export as links to the original site, which break if you delete that site help.webflow.com help.webflow.com

What happens to your data

The project stays in your Workspace after a Site plan is cancelled.

What you lose

• Custom domains, and publishing on the custom domains and the webflow.io staging subdomain (Site plan)
• Features only on paid Workspace plans, such as code export (Workspace plan)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Move a site to a lower paid Site plan: it takes effect at once, with prorated credit for unused time on the higher plan help.webflow.com
• Pay yearly Yearly billing is charged upfront at a discounted rate help.webflow.com
• Student or nonprofit price Eligible nonprofits get 50% off a new annual Premium Site plan for 12 months help.webflow.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: Both cancel flows offer an optional reason picker before the final Downgrade button
• Site plans and Workspace plans are billed separately: cancelling one does not cancel the other, so cancel both to leave Webflow
• Export your site code before cancelling a paid Workspace plan: export is not available on Site plans alone
• Contact Webflow support before filing a chargeback: a dispute can suspend the account
• Before cancelling, export CMS Collections, Ecommerce Collections and User Accounts as CSV, and keep the site (or download its images and files): exported file links point back to it

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/webflow.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. Downgrade or cancel your Site plan you'll need to remove those add-ons before downgrading or canceling. (add-ons must be removed first)
2. Downgrade or cancel your Site plan To cancel at the end of your current billing period: Go to Site settings Plans Website tab Choose Downgrade to Starter Choose Continue to downgrade (the Site plan cancel steps)
3. Downgrade or cancel your Site plan (Optional) Choose the reason you're downgrading Click Downgrade to Starter (the reason prompt and final step)
4. Downgrade or cancel your Site plan A banner will appear at the top of the Plans page showing when the downgrade will take effect. (how to confirm a Site plan cancel)
5. Downgrade or cancel your Site plan will remove your custom domains and unpublish your site from both its custom domains and your Webflow staging subdomain at the end of your current billing period. (what a Site plan cancel does, and when)
6. Downgrade or cancel your Site plan Downgrading to a lower paid Site plan takes effect immediately. (downgrading instead of cancelling)
7. Downgrade or cancel your Site plan yearly pricing lets you pay upfront for a full year at a discounted rate (annual billing is cheaper)
8. Downgrade or cancel your Workspace plan you'll need to remove all team members and all seats from your Workspace plan before you can downgrade. (what to do before cancelling a Workspace plan)
9. Downgrade or cancel your Workspace plan Click Plans Click Downgrade to Starter (Optional) Choose the reason you're downgrading Click Downgrade Workspace plan to confirm (the Workspace plan cancel steps)
10. Downgrade or cancel your Workspace plan After confirming the downgrade, your Workspace plan remains active until the end of the current billing period, at which point it will switch to the free Starter Workspace plan. (when a Workspace plan cancel takes effect)
11. Webflow Refund Policy New Site and Workspace plan purchases are fully refundable if you cancel and request a refund within 14 days of your initial purchase date. (the refund window)
12. Webflow Refund Policy Plan renewals are non-refundable. To avoid an unwanted renewal, cancel your plan before the next billing date. Annual plans send a reminder at least 7 days before renewal. (renewals are not refunded, and the notice)
13. Webflow Refund Policy Site plans and Workspace plans are billed separately and cancelled in different places. Cancelling one doesn't cancel the other, so if you're leaving Webflow entirely, cancel both. (the two plans are cancelled separately)
14. How do I export my Webflow site code? On paid Workspace plans, you can export your site's HTML, CSS, JavaScript, and assets (what can be exported, and on which plans)
15. How do I export my Webflow site code? Click Prepare ZIP Download the ZIP file (how to export)
16. How do I export my Webflow site code? CMS, User Accounts, Ecommerce content (databases), code components and functionality, and localized pages, elements, and content aren't included in exported code. (what the export leaves out)
17. Nonprofit Organization (NPO) discount Webflow offers a 50% discount off an annual Premium Site plan for 12 months for eligible nonprofit organizations. (the nonprofit discount)
18. Webflow Refund Policy The project stays in your Workspace. (what is kept after a Site plan cancel)
19. Webflow Refund Policy Filing a chargeback or payment dispute without first contacting Webflow may result in suspension of your account pending resolution. (the chargeback tip)
20. Downgrade or cancel your Site plan Choose Downgrade now Click Downgrade now to immediately downgrade to the free Starter plan (cancelling a Site plan immediately)
21. Downgrade or cancel your Site plan If you want to downgrade from an Ecommerce Site plan and no longer need a functional store, you'll need to disable checkout first. (Ecommerce sites must disable checkout first)
22. How do I export my Webflow site code? You can export CMS Collections (including localized Collection content), Ecommerce Collections, and User Accounts in CSV format (Collections and User Accounts export as CSV)
23. Import/export Collection content Go to the CMS panel Click the name of the Collection you want to export Click Export (how to export a Collection)
24. Import/export Collection content Image and file field URLs point back to the site you exported the Collection from. If you delete that site, those assets and links break (exported image and file links depend on the original site)

Not confirmed yet

• Which Workspace roles can cancel a Site or Workspace plan is not stated on the cancel pages
• Enterprise contracts were not researched

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).