{
 "id": "webflow",
 "name": "Webflow",
 "category": "productivity",
 "website": "https://webflow.com",
 "domains": [
  "webflow.com",
  "webflow.io"
 ],
 "summary": "Site plans and Workspace plans are billed and cancelled separately: cancel each by downgrading to the free Starter plan under Plans. Paid features last to the end of the billing period, then a cancelled Site plan's site is unpublished from its custom domains and webflow.io subdomain. Renewals aren't refunded.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Site plans",
   "applies_to": "Site plans (each site's hosting plan, including Ecommerce)",
   "who": "A signed-in user who can manage the site's plan",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Remove any add-ons first (for Ecommerce, disable checkout)",
     "expect": null
    },
    {
     "do": "Open Site settings, then Plans, then the Website tab, and choose Downgrade to Starter",
     "expect": "Continue to downgrade"
    },
    {
     "do": "Choose Continue to downgrade, optionally pick a reason, then click Downgrade to Starter",
     "expect": "a banner at the top of the Plans page showing when the downgrade takes effect"
    },
    {
     "do": "To cancel at once instead, choose Downgrade now on the same tab",
     "expect": null
    }
   ],
   "confirm_by": "A banner at the top of the Plans page shows when the downgrade will take effect",
   "effective": "Paid features last to the end of the current billing period (or end at once with Downgrade now); then custom domains are removed and the site is unpublished",
   "notice": "Cancel before the next billing date to avoid renewal; annual plans send a reminder at least 7 days before",
   "refund": "New plans are fully refundable if you cancel and request a refund within 14 days of the first purchase; renewals, add-ons and seats are not refundable, and cancelling doesn't refund the current cycle",
   "fees": null,
   "source_ids": [
    "s1",
    "s21",
    "s2",
    "s3",
    "s4",
    "s20",
    "s5",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Workspace plans",
   "applies_to": "Workspace plans (freelancer, agency and team plans for the Workspace)",
   "who": "A signed-in user who can manage the Workspace's plan",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Remove all team members and all seats from the Workspace plan",
     "expect": null
    },
    {
     "do": "Open the Workspace, click Plans, then Downgrade to Starter",
     "expect": "an optional reason"
    },
    {
     "do": "Optionally choose a reason, then click Downgrade Workspace plan to confirm",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The Workspace plan stays active until the end of the current billing period, then switches to the free Starter Workspace plan",
   "notice": "Cancel before the next billing date to avoid renewal; annual plans send a reminder at least 7 days before",
   "refund": "New plans are fully refundable if you cancel and request a refund within 14 days of the first purchase; renewals, add-ons and seats are not refundable",
   "fees": null,
   "source_ids": [
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move a site to a lower paid Site plan: it takes effect at once, with prorated credit for unused time on the higher plan",
   "evidence": "documented",
   "source_ids": [
    "s6"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing is charged upfront at a discounted rate",
   "evidence": "documented",
   "source_ids": [
    "s7"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Eligible nonprofits get 50% off a new annual Premium Site plan for 12 months",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  }
 ],
 "export": [
  {
   "data": "Site code: HTML, CSS, JavaScript and assets",
   "how": "Open the site, go to Main menu, then Code export (or press Shift + E), click Prepare ZIP and download the ZIP file",
   "format": "ZIP",
   "limits": "Only on paid Workspace plans; CMS, User Accounts, Ecommerce content, code components and localized content are not included",
   "source_ids": [
    "s14",
    "s15",
    "s16"
   ]
  },
  {
   "data": "CMS Collections, Ecommerce Collections and User Accounts",
   "how": "Open the CMS panel, click the Collection's name, then click Export to download a CSV file",
   "format": "CSV",
   "limits": "Image and file fields export as links to the original site, which break if you delete that site",
   "source_ids": [
    "s22",
    "s23",
    "s24"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period, unless you downgrade immediately",
  "data_kept": "The project stays in your Workspace after a Site plan is cancelled",
  "you_lose": [
   "Custom domains, and publishing on the custom domains and the webflow.io staging subdomain (Site plan)",
   "Features only on paid Workspace plans, such as code export (Workspace plan)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "Both cancel flows offer an optional reason picker before the final Downgrade button",
  "tips": [
   "Site plans and Workspace plans are billed separately: cancelling one does not cancel the other, so cancel both to leave Webflow",
   "Export your site code before cancelling a paid Workspace plan: export is not available on Site plans alone",
   "Contact Webflow support before filing a chargeback: a dispute can suspend the account",
   "Before cancelling, export CMS Collections, Ecommerce Collections and User Accounts as CSV, and keep the site (or download its images and files): exported file links point back to it"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "you'll need to remove those add-ons before downgrading or canceling.",
   "supports": "add-ons must be removed first"
  },
  {
   "id": "s2",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "To cancel at the end of your current billing period: Go to Site settings Plans Website tab Choose Downgrade to Starter Choose Continue to downgrade",
   "supports": "the Site plan cancel steps"
  },
  {
   "id": "s3",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "(Optional) Choose the reason you're downgrading Click Downgrade to Starter",
   "supports": "the reason prompt and final step"
  },
  {
   "id": "s4",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "A banner will appear at the top of the Plans page showing when the downgrade will take effect.",
   "supports": "how to confirm a Site plan cancel"
  },
  {
   "id": "s5",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "will remove your custom domains and unpublish your site from both its custom domains and your Webflow staging subdomain at the end of your current billing period.",
   "supports": "what a Site plan cancel does, and when"
  },
  {
   "id": "s6",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "Downgrading to a lower paid Site plan takes effect immediately.",
   "supports": "downgrading instead of cancelling"
  },
  {
   "id": "s7",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "yearly pricing lets you pay upfront for a full year at a discounted rate",
   "supports": "annual billing is cheaper"
  },
  {
   "id": "s8",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220410003-Downgrade-or-cancel-your-Workspace-plan",
   "title": "Downgrade or cancel your Workspace plan",
   "publisher": "vendor",
   "quote": "you'll need to remove all team members and all seats from your Workspace plan before you can downgrade.",
   "supports": "what to do before cancelling a Workspace plan"
  },
  {
   "id": "s9",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220410003-Downgrade-or-cancel-your-Workspace-plan",
   "title": "Downgrade or cancel your Workspace plan",
   "publisher": "vendor",
   "quote": "Click Plans Click Downgrade to Starter (Optional) Choose the reason you're downgrading Click Downgrade Workspace plan to confirm",
   "supports": "the Workspace plan cancel steps"
  },
  {
   "id": "s10",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220410003-Downgrade-or-cancel-your-Workspace-plan",
   "title": "Downgrade or cancel your Workspace plan",
   "publisher": "vendor",
   "quote": "After confirming the downgrade, your Workspace plan remains active until the end of the current billing period, at which point it will switch to the free Starter Workspace plan.",
   "supports": "when a Workspace plan cancel takes effect"
  },
  {
   "id": "s11",
   "url": "https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy",
   "title": "Webflow Refund Policy",
   "publisher": "vendor",
   "quote": "New Site and Workspace plan purchases are fully refundable if you cancel and request a refund within 14 days of your initial purchase date.",
   "supports": "the refund window"
  },
  {
   "id": "s12",
   "url": "https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy",
   "title": "Webflow Refund Policy",
   "publisher": "vendor",
   "quote": "Plan renewals are non-refundable. To avoid an unwanted renewal, cancel your plan before the next billing date. Annual plans send a reminder at least 7 days before renewal.",
   "supports": "renewals are not refunded, and the notice"
  },
  {
   "id": "s13",
   "url": "https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy",
   "title": "Webflow Refund Policy",
   "publisher": "vendor",
   "quote": "Site plans and Workspace plans are billed separately and cancelled in different places. Cancelling one doesn't cancel the other, so if you're leaving Webflow entirely, cancel both.",
   "supports": "the two plans are cancelled separately"
  },
  {
   "id": "s14",
   "url": "https://help.webflow.com/hc/en-us/articles/33961386739347-How-do-I-export-my-Webflow-site-code",
   "title": "How do I export my Webflow site code?",
   "publisher": "vendor",
   "quote": "On paid Workspace plans, you can export your site's HTML, CSS, JavaScript, and assets",
   "supports": "what can be exported, and on which plans"
  },
  {
   "id": "s15",
   "url": "https://help.webflow.com/hc/en-us/articles/33961386739347-How-do-I-export-my-Webflow-site-code",
   "title": "How do I export my Webflow site code?",
   "publisher": "vendor",
   "quote": "Click Prepare ZIP Download the ZIP file",
   "supports": "how to export"
  },
  {
   "id": "s16",
   "url": "https://help.webflow.com/hc/en-us/articles/33961386739347-How-do-I-export-my-Webflow-site-code",
   "title": "How do I export my Webflow site code?",
   "publisher": "vendor",
   "quote": "CMS, User Accounts, Ecommerce content (databases), code components and functionality, and localized pages, elements, and content aren't included in exported code.",
   "supports": "what the export leaves out"
  },
  {
   "id": "s17",
   "url": "https://help.webflow.com/hc/en-us/articles/33961230168467-Nonprofit-Organization-NPO-discount",
   "title": "Nonprofit Organization (NPO) discount",
   "publisher": "vendor",
   "quote": "Webflow offers a 50% discount off an annual Premium Site plan for 12 months for eligible nonprofit organizations.",
   "supports": "the nonprofit discount"
  },
  {
   "id": "s18",
   "url": "https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy",
   "title": "Webflow Refund Policy",
   "publisher": "vendor",
   "quote": "The project stays in your Workspace.",
   "supports": "what is kept after a Site plan cancel"
  },
  {
   "id": "s19",
   "url": "https://help.webflow.com/hc/en-us/articles/40102090399635-Webflow-Refund-Policy",
   "title": "Webflow Refund Policy",
   "publisher": "vendor",
   "quote": "Filing a chargeback or payment dispute without first contacting Webflow may result in suspension of your account pending resolution.",
   "supports": "the chargeback tip"
  },
  {
   "id": "s20",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "Choose Downgrade now Click Downgrade now to immediately downgrade to the free Starter plan",
   "supports": "cancelling a Site plan immediately"
  },
  {
   "id": "s21",
   "url": "https://help.webflow.com/hc/en-us/articles/33961220482707-Downgrade-or-cancel-your-Site-plan",
   "title": "Downgrade or cancel your Site plan",
   "publisher": "vendor",
   "quote": "If you want to downgrade from an Ecommerce Site plan and no longer need a functional store, you'll need to disable checkout first.",
   "supports": "Ecommerce sites must disable checkout first"
  },
  {
   "id": "s22",
   "url": "https://help.webflow.com/hc/en-us/articles/33961386739347-How-do-I-export-my-Webflow-site-code",
   "title": "How do I export my Webflow site code?",
   "publisher": "vendor",
   "quote": "You can export CMS Collections (including localized Collection content), Ecommerce Collections, and User Accounts in CSV format",
   "supports": "Collections and User Accounts export as CSV"
  },
  {
   "id": "s23",
   "url": "https://help.webflow.com/hc/en-us/articles/33961290794771-Import-export-Collection-content",
   "title": "Import/export Collection content",
   "publisher": "vendor",
   "quote": "Go to the CMS panel Click the name of the Collection you want to export Click Export",
   "supports": "how to export a Collection"
  },
  {
   "id": "s24",
   "url": "https://help.webflow.com/hc/en-us/articles/33961290794771-Import-export-Collection-content",
   "title": "Import/export Collection content",
   "publisher": "vendor",
   "quote": "Image and file field URLs point back to the site you exported the Collection from. If you delete that site, those assets and links break",
   "supports": "exported image and file links depend on the original site"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Which Workspace roles can cancel a Site or Workspace plan is not stated on the cancel pages",
   "Enterprise contracts were not researched"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Export: added CSV export of CMS Collections, Ecommerce Collections and User Accounts, with the broken-link caveat (s22, s23, s24)",
    "Refund: a new-plan refund within 14 days must be requested (s11)",
    "Every route, pay_less and after-cancel fact re-confirmed on the Webflow help pages"
   ]
  }
 },
 "delete_account": {
  "url": "https://support.webflow.com/resources/delete-account",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/webflow",
 "json": "https://stackcut.io/exits/webflow.json",
 "evidence": {
  "packet_revision": "2a4182ff94dbf9f3dc6994a9f332efaf3022923490a1b52101fca89cc0278404",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "webflow--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "webflow--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}