How to cancel Vultr

Before you cancel

What happens to your data

No deletion period is stated for ordinary accounts: after termination Vultr may keep archival copies of your data files and records but has no obligation to. Secure deletion after termination is stated only for HIPAA accounts.

What you lose

• Access to your data once the subscription or account is terminated: Vultr needn't keep copies
• Any remaining prepaid fees, which Vultr may decline to refund

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Stopping or powering off an instance doesn't stop billing; use the DESTROY button in the customer portal
• Stopped Bare Metal servers are billed until you release them with the DESTROY button
• Accumulated charges are invoiced on the 1st of every month, so usage up to the time you destroy servers appears on the next invoice
• Copy any data you need before destroying servers or closing the account: Vultr doesn't promise to keep copies

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/vultr.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. Vultr FAQ All servers on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). (hourly billing and the monthly cap)
2. Vultr FAQ If your server is online for more than 672 hours in a calendar month, you will only be billed the monthly rate. (the monthly cap)
3. Vultr FAQ Accumulated charges are invoiced to your account on the 1st of every month. (when charges are invoiced)
4. Vultr FAQ Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, CPU) and therefore incur charges until you destroy the instance. (stopped instances are billed until destroyed)
5. Vultr FAQ Yes, servers in a 'stopped' state continue to reserve the machine for your use and therefore incur charges until you release this server. (stopped Bare Metal servers are billed until released)
6. Vultr Terms of Service You may close your Account by using the feature provided in the Services or, in the alternative, by emailing us at support@vultr.com. (how to close the account)
7. Vultr Terms of Service YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME, and such cancellation shall become effective upon expiration of your then-current subscription term. (when a cancellation takes effect)
8. Vultr Terms of Service Your obligation to pay fees continues through the end of the Subscription Term. (fees are owed to the end of the term)
9. Vultr Terms of Service SUBSCRIPTION FEES WILL NOT BE REFUNDED, IN WHOLE OR IN PART, subject to applicable law. (no refunds)
10. Vultr Terms of Service You will not be eligible for a pro-rated refund of any portion of the Subscription fees paid for any unused days. (no pro-rated refund)
11. Vultr Terms of Service You acknowledge that, unless you instruct us otherwise, all Content will be securely deleted by Vultr after the account is terminated. (secure deletion after termination, stated for HIPAA accounts only (Section 17))
12. Vultr Terms of Service Vultr reserves the right to maintain copies of Your data files and records for archival purposes but does not undertake any obligation to do so. (for ordinary accounts, Vultr may keep archival copies but needn't)
13. Vultr FAQ If you wish to no longer accumulate charges for a virtual machine, please use the DESTROY button in the customer portal. (the DESTROY button stops instance charges)
14. Vultr FAQ If you wish to no longer accumulate charges for a server, please use the DESTROY button in the customer portal. (the DESTROY button stops Bare Metal charges)
15. Vultr Terms of Service If you cancel any Service prior to the expiration of the pre-paid Fees, You understand and agree that Vultr, at its sole discretion, may not issue You any refund whatsoever (no refund of remaining prepaid fees, at Vultr's discretion)

Not confirmed yet

• The customer-portal steps for closing a Vultr account aren't in Vultr's FAQ or Terms; the Terms only say to use the account-closing feature in the Services or email support@vultr.com
• Whether you must destroy all resources or pay the balance before the account can be closed isn't confirmed
• How snapshots, backups, block storage and other add-on services are billed after instances are destroyed isn't covered in Vultr's FAQ or Terms
• How long Vultr keeps data after an ordinary account is terminated isn't stated; the Terms only say it may keep archival copies
• How to export data (for example snapshots or backups) before closing isn't covered in Vultr's FAQ or Terms

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).