Business software · Developer tools, hosting and APIs

How to cancel InMotion Hosting

In AMP, open Billing, then My Subscriptions: switch Auto-Renew off, or click the red X to cancel at the end of the term. Content is deleted when the term ends. Gotcha: domains, privacy and backup add-ons are separate items, and VPS plans show Contact Us instead of a cancel button.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open InMotion Hosting's cancel page

The short answer

  • Where: Sign in to AMP and click Billing in the top menu (secure1.inmotionhosting.com).
  • When it ends: The product keeps running for the rest of the term you paid for, then doesn't renew or bill again.
  • Before you go: export Website files, email and databases. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Website files, email and databases: Download everything you need yourself before the plan's expiration date. Content is deleted from InMotion Hosting's systems at the end of the term inmotionhosting.com

What happens to your data

Your data stays in place and accessible until the paid term ends; then your content is deleted from InMotion Hosting's systems.

What you lose

  • Website files, email and databases on the plan once the term ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Turn off Auto-Renew

Online, self-serve Hosting plans listed under My Subscriptions in AMP. Who can cancel: The account holder, signed in to AMP (Account Management Panel).

  1. Sign in to AMP and click Billing in the top menuYou should see: My Subscriptions
  2. In the product's row, switch the Auto-Renew toggle off
Confirm it worked
The Auto-Renew toggle for the product is off
Access ends
The product keeps running for the rest of the term you paid for, then doesn't renew or bill again
Open the page
Source: inmotionhosting.com

Cancel the plan

Online, self-serve Hosting plans with a red X in the Cancel column (for example shared hosting). Who can cancel: The account holder, signed in to AMP.

  1. Sign in to AMP and click Billing to open My SubscriptionsYou should see: My Subscriptions
  2. Click the red X in the Cancel column of the plan's rowYou should see: Are You Sure You Want to Cancel Your Plan?
  3. Read the warning, complete the short cancellation survey and click SubmitYou should see: a confirmation that the cancellation request was submitted; the product row shows Set to Expire
Confirm it worked
AMP confirms the cancellation request was submitted, and the plan's row in My Subscriptions shows Set to Expire
Access ends
Auto-renewal is turned off and the service ends at the end of your term; your content is deleted from InMotion Hosting's systems at that point
Refunds
The money-back guarantee period depends on your plan and billing term; for shared hosting, InMotion refunds hosting fees in the first 90 days
Open the page
Source: inmotionhosting.com inmotionhosting.com

Through Customer Service

By phone Plans that show Contact Us in the Cancel column (such as VPS), and anyone who wants a plan cancelled right away or a scheduled cancellation reversed. Who can cancel: The account holder (verified with support).

  1. Contact InMotion Hosting Customer Service: phone +1-757-416-6575 (Monday to Friday, 9 AM to 9 PM ET), or chat or ticket (24/7)
  2. Ask the team to cancel the plan right away, or to reverse a scheduled cancellation before it takes effect
Access ends
The team can cancel the plan right away, or reverse a scheduled cancellation before it takes effect
Refunds
The money-back guarantee period depends on your plan and billing term
Source: inmotionhosting.com

Domains and add-ons

Online, self-serve Non-hosting billing items, such as domain registration, domain privacy and the backup service. Who can cancel: The account holder, signed in to AMP.

  1. In AMP, hover over Billing and select My Subscriptions
  2. Click the red X at the end of the row for each item you want to cancel
  3. Confirm the request to cancel the selected items and click SubmitYou should see: a page confirming the items are set to expire on the next renewal date
Confirm it worked
A page confirming the items are set to expire on the next renewal date
Access ends
The items expire on their next renewal date
Open the page
Source: inmotionhosting.com

Questions people ask

Can I get a refund if I cancel InMotion Hosting?

Cancel the plan: The money-back guarantee period depends on your plan and billing term; for shared hosting, InMotion refunds hosting fees in the first 90 days. Through Customer Service: The money-back guarantee period depends on your plan and billing term.

Source: inmotionhosting.com inmotionhosting.com

If I cancel InMotion Hosting, when does my access end?

Turn off Auto-Renew: The product keeps running for the rest of the term you paid for, then doesn't renew or bill again. Cancel the plan: Auto-renewal is turned off and the service ends at the end of your term; your content is deleted from InMotion Hosting's systems at that point. Through Customer Service: The team can cancel the plan right away, or reverse a scheduled cancellation before it takes effect.

Source: inmotionhosting.com

What happens to my data when I cancel InMotion Hosting?

Your data stays in place and accessible until the paid term ends; then your content is deleted from InMotion Hosting's systems.

Source: inmotionhosting.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Move to a smaller plan: in AMP, find the hosting plan and click Change Hosting Plan. Prices are prorated for what you have already paid, and you get an email when the change is done inmotionhosting.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: A short cancellation survey before you click Submit
  • Domain registration, domain privacy and the backup service are separate billing items: cancel or keep each one in My Subscriptions
  • VPS plans show Contact Us instead of a red X and must be cancelled through Customer Service
  • Turning off Auto-Renew keeps the plan running to the end of the term; nothing shuts off immediately unless Customer Service cancels it right away

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/inmotion.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How Do I Cancel My Hosting Account? Log in to AMP and click Billing to open My Subscriptions. (where to start)
  2. How Do I Cancel My Hosting Account? In that row, switch the Auto-Renew toggle off. (the Auto-Renew step)
  3. How Do I Cancel My Hosting Account? Turning off Auto-Renew stops future billing for that product without canceling it right away, so you keep full access for the rest of the term you already paid for. (what turning off Auto-Renew does)
  4. How Do I Cancel My Hosting Account? It will not renew or bill again when the current term ends. (no further billing)
  5. How Do I Cancel My Hosting Account? Click the red X in the Cancel column of that row. (the cancel button)
  6. How Do I Cancel My Hosting Account? It warns that canceling turns off auto-renewal, ends the service at the end of your term, and deletes your content from InMotion Hosting's systems at that point. (when it ends and data deletion)
  7. How Do I Cancel My Hosting Account? Complete the short cancellation survey and click Submit. (the survey and final step)
  8. How Do I Cancel My Hosting Account? your data stays in place and accessible until the paid term ends. (access until the term ends)
  9. How Do I Cancel My Hosting Account? The money-back guarantee period depends on your plan and billing term. (refund window varies)
  10. Shared Hosting | InMotion Hosting Guaranteed Satisfaction: Your satisfaction is guaranteed or we'll refund your hosting fees in the first 90 days. (the 90-day shared hosting guarantee)
  11. How Do I Cancel My Hosting Account? Note: Some products, such as VPS plans, show Contact Us in the Cancel column instead of the red X. (VPS plans need Customer Service)
  12. How Do I Cancel My Hosting Account? Ask the team to cancel the plan right away, or to reverse a scheduled cancellation before it takes effect. (immediate cancellation or reversal through Customer Service)
  13. How Do I Cancel My Hosting Account? Phone support for account and billing questions runs Monday through Friday, 9 AM to 9 PM ET, at +1-757-416-6575. (phone hours and number)
  14. How Do I Cancel My Hosting Account? Chat and ticket support are available 24/7. (chat and tickets)
  15. Canceling Non-Hosting Billing Items in the Account Management Panel (AMP) hover over the Billing menu option, then select My Subscriptions. (where add-ons are cancelled)
  16. Canceling Non-Hosting Billing Items in the Account Management Panel (AMP) click on the red X at the end of the row for each billing item (the add-on cancel button)
  17. Canceling Non-Hosting Billing Items in the Account Management Panel (AMP) Confirm the request to cancel the selected item(s) and click Submit. (the final step)
  18. Canceling Non-Hosting Billing Items in the Account Management Panel (AMP) The following page will confirm the item(s) are set to expire on the next renewal date. (confirmation and timing)
  19. Canceling Non-Hosting Billing Items in the Account Management Panel (AMP) domain registration, domain privacy, and backup service (which items this covers)
  20. How to Upgrade / Downgrade Your Hosting Plan in AMP Find the hosting plan you want to modify, then click the Change Hosting Plan button. (the downgrade step)
  21. How to Upgrade / Downgrade Your Hosting Plan in AMP The prices will be pro-rated to take into account what you have already paid. (prorated pricing)
  22. How Do I Cancel My Hosting Account? Download any files, email, and databases you need before the expiration date. (what to back up first)
  23. How Do I Cancel My Hosting Account? AMP confirms that your cancellation request was submitted, and the product row shows Set to Expire. (how a plan cancellation is confirmed)
  24. How Do I Cancel My Hosting Account? When the term ends, you lose access to the content on that plan and it is deleted from InMotion Hosting's systems. (content is deleted when the term ends)
  25. How to Upgrade / Downgrade Your Hosting Plan in AMP you will receive an email upon completion (an email confirms the plan change)

Not confirmed yet

  • Money-back periods for plans other than shared hosting, their exclusions, and whether a free domain's fee is deducted from a refund aren't confirmed; they would be on InMotion's guarantee page (inmotionhosting.com/about-us/guarantee) and its legal page
  • When a plan cancelled through Customer Service (such as a VPS) ends, if you don't ask for an immediate cancellation, isn't documented
  • No confirmation email for cancelling a plan is documented

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).