{
 "id": "inmotion",
 "name": "InMotion Hosting",
 "category": "developer_tools",
 "website": "https://www.inmotionhosting.com",
 "domains": [
  "inmotionhosting.com"
 ],
 "summary": "In AMP, open Billing, then My Subscriptions: switch Auto-Renew off, or click the red X to cancel at the end of the term. Content is deleted when the term ends. Gotcha: domains, privacy and backup add-ons are separate items, and VPS plans show Contact Us instead of a cancel button.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Turn off Auto-Renew",
   "applies_to": "Hosting plans listed under My Subscriptions in AMP",
   "who": "The account holder, signed in to AMP (Account Management Panel)",
   "method": "self_serve",
   "start_url": "https://secure1.inmotionhosting.com/amp",
   "steps": [
    {
     "do": "Sign in to AMP and click Billing in the top menu",
     "expect": "My Subscriptions"
    },
    {
     "do": "In the product's row, switch the Auto-Renew toggle off",
     "expect": null
    }
   ],
   "confirm_by": "The Auto-Renew toggle for the product is off",
   "effective": "The product keeps running for the rest of the term you paid for, then doesn't renew or bill again",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel the plan",
   "applies_to": "Hosting plans with a red X in the Cancel column (for example shared hosting)",
   "who": "The account holder, signed in to AMP",
   "method": "self_serve",
   "start_url": "https://secure1.inmotionhosting.com/amp",
   "steps": [
    {
     "do": "Sign in to AMP and click Billing to open My Subscriptions",
     "expect": "My Subscriptions"
    },
    {
     "do": "Click the red X in the Cancel column of the plan's row",
     "expect": "Are You Sure You Want to Cancel Your Plan?"
    },
    {
     "do": "Read the warning, complete the short cancellation survey and click Submit",
     "expect": "a confirmation that the cancellation request was submitted; the product row shows Set to Expire"
    }
   ],
   "confirm_by": "AMP confirms the cancellation request was submitted, and the plan's row in My Subscriptions shows Set to Expire",
   "effective": "Auto-renewal is turned off and the service ends at the end of your term; your content is deleted from InMotion Hosting's systems at that point",
   "notice": null,
   "refund": "The money-back guarantee period depends on your plan and billing term; for shared hosting, InMotion refunds hosting fees in the first 90 days",
   "fees": null,
   "source_ids": [
    "s1",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s23",
    "s24"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Through Customer Service",
   "applies_to": "Plans that show Contact Us in the Cancel column (such as VPS), and anyone who wants a plan cancelled right away or a scheduled cancellation reversed",
   "who": "The account holder (verified with support)",
   "method": "phone",
   "start_url": null,
   "steps": [
    {
     "do": "Contact InMotion Hosting Customer Service: phone +1-757-416-6575 (Monday to Friday, 9 AM to 9 PM ET), or chat or ticket (24/7)",
     "expect": null
    },
    {
     "do": "Ask the team to cancel the plan right away, or to reverse a scheduled cancellation before it takes effect",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The team can cancel the plan right away, or reverse a scheduled cancellation before it takes effect",
   "notice": null,
   "refund": "The money-back guarantee period depends on your plan and billing term",
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s9"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Domains and add-ons",
   "applies_to": "Non-hosting billing items, such as domain registration, domain privacy and the backup service",
   "who": "The account holder, signed in to AMP",
   "method": "self_serve",
   "start_url": "https://secure1.inmotionhosting.com/amp",
   "steps": [
    {
     "do": "In AMP, hover over Billing and select My Subscriptions",
     "expect": null
    },
    {
     "do": "Click the red X at the end of the row for each item you want to cancel",
     "expect": null
    },
    {
     "do": "Confirm the request to cancel the selected items and click Submit",
     "expect": "a page confirming the items are set to expire on the next renewal date"
    }
   ],
   "confirm_by": "A page confirming the items are set to expire on the next renewal date",
   "effective": "The items expire on their next renewal date",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18",
    "s19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a smaller plan: in AMP, find the hosting plan and click Change Hosting Plan. Prices are prorated for what you have already paid, and you get an email when the change is done",
   "evidence": "documented",
   "source_ids": [
    "s20",
    "s21",
    "s25"
   ]
  }
 ],
 "export": [
  {
   "data": "Website files, email and databases",
   "how": "Download everything you need yourself before the plan's expiration date",
   "format": null,
   "limits": "Content is deleted from InMotion Hosting's systems at the end of the term",
   "source_ids": [
    "s22",
    "s6",
    "s24"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the term you already paid for, unless Customer Service cancels the plan right away",
  "data_kept": "Your data stays in place and accessible until the paid term ends; then your content is deleted from InMotion Hosting's systems",
  "you_lose": [
   "Website files, email and databases on the plan once the term ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "A short cancellation survey before you click Submit",
  "tips": [
   "Domain registration, domain privacy and the backup service are separate billing items: cancel or keep each one in My Subscriptions",
   "VPS plans show Contact Us instead of a red X and must be cancelled through Customer Service",
   "Turning off Auto-Renew keeps the plan running to the end of the term; nothing shuts off immediately unless Customer Service cancels it right away"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Log in to AMP and click Billing to open My Subscriptions.",
   "supports": "where to start"
  },
  {
   "id": "s2",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "In that row, switch the Auto-Renew toggle off.",
   "supports": "the Auto-Renew step"
  },
  {
   "id": "s3",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Turning off Auto-Renew stops future billing for that product without canceling it right away, so you keep full access for the rest of the term you already paid for.",
   "supports": "what turning off Auto-Renew does"
  },
  {
   "id": "s4",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "It will not renew or bill again when the current term ends.",
   "supports": "no further billing"
  },
  {
   "id": "s5",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Click the red X in the Cancel column of that row.",
   "supports": "the cancel button"
  },
  {
   "id": "s6",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "It warns that canceling turns off auto-renewal, ends the service at the end of your term, and deletes your content from InMotion Hosting's systems at that point.",
   "supports": "when it ends and data deletion"
  },
  {
   "id": "s7",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Complete the short cancellation survey and click Submit.",
   "supports": "the survey and final step"
  },
  {
   "id": "s8",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "your data stays in place and accessible until the paid term ends.",
   "supports": "access until the term ends"
  },
  {
   "id": "s9",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "The money-back guarantee period depends on your plan and billing term.",
   "supports": "refund window varies"
  },
  {
   "id": "s10",
   "url": "https://www.inmotionhosting.com/shared-hosting",
   "title": "Shared Hosting | InMotion Hosting",
   "publisher": "vendor",
   "quote": "Guaranteed Satisfaction: Your satisfaction is guaranteed or we'll refund your hosting fees in the first 90 days.",
   "supports": "the 90-day shared hosting guarantee"
  },
  {
   "id": "s11",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Note: Some products, such as VPS plans, show Contact Us in the Cancel column instead of the red X.",
   "supports": "VPS plans need Customer Service"
  },
  {
   "id": "s12",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Ask the team to cancel the plan right away, or to reverse a scheduled cancellation before it takes effect.",
   "supports": "immediate cancellation or reversal through Customer Service"
  },
  {
   "id": "s13",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Phone support for account and billing questions runs Monday through Friday, 9 AM to 9 PM ET, at +1-757-416-6575.",
   "supports": "phone hours and number"
  },
  {
   "id": "s14",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Chat and ticket support are available 24/7.",
   "supports": "chat and tickets"
  },
  {
   "id": "s15",
   "url": "https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/",
   "title": "Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)",
   "publisher": "vendor",
   "quote": "hover over the Billing menu option, then select My Subscriptions.",
   "supports": "where add-ons are cancelled"
  },
  {
   "id": "s16",
   "url": "https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/",
   "title": "Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)",
   "publisher": "vendor",
   "quote": "click on the red X at the end of the row for each billing item",
   "supports": "the add-on cancel button"
  },
  {
   "id": "s17",
   "url": "https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/",
   "title": "Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)",
   "publisher": "vendor",
   "quote": "Confirm the request to cancel the selected item(s) and click Submit.",
   "supports": "the final step"
  },
  {
   "id": "s18",
   "url": "https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/",
   "title": "Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)",
   "publisher": "vendor",
   "quote": "The following page will confirm the item(s) are set to expire on the next renewal date.",
   "supports": "confirmation and timing"
  },
  {
   "id": "s19",
   "url": "https://www.inmotionhosting.com/support/amp/cancelling-non-hosting-billing/",
   "title": "Canceling Non-Hosting Billing Items in the Account Management Panel (AMP)",
   "publisher": "vendor",
   "quote": "domain registration, domain privacy, and backup service",
   "supports": "which items this covers"
  },
  {
   "id": "s20",
   "url": "https://www.inmotionhosting.com/support/amp/upgrade-downgrade-hosting-plan/",
   "title": "How to Upgrade / Downgrade Your Hosting Plan in AMP",
   "publisher": "vendor",
   "quote": "Find the hosting plan you want to modify, then click the Change Hosting Plan button.",
   "supports": "the downgrade step"
  },
  {
   "id": "s21",
   "url": "https://www.inmotionhosting.com/support/amp/upgrade-downgrade-hosting-plan/",
   "title": "How to Upgrade / Downgrade Your Hosting Plan in AMP",
   "publisher": "vendor",
   "quote": "The prices will be pro-rated to take into account what you have already paid.",
   "supports": "prorated pricing"
  },
  {
   "id": "s22",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "Download any files, email, and databases you need before the expiration date.",
   "supports": "what to back up first"
  },
  {
   "id": "s23",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "AMP confirms that your cancellation request was submitted, and the product row shows Set to Expire.",
   "supports": "how a plan cancellation is confirmed"
  },
  {
   "id": "s24",
   "url": "https://www.inmotionhosting.com/support/billing/cancel-hosting/",
   "title": "How Do I Cancel My Hosting Account?",
   "publisher": "vendor",
   "quote": "When the term ends, you lose access to the content on that plan and it is deleted from InMotion Hosting's systems.",
   "supports": "content is deleted when the term ends"
  },
  {
   "id": "s25",
   "url": "https://www.inmotionhosting.com/support/amp/upgrade-downgrade-hosting-plan/",
   "title": "How to Upgrade / Downgrade Your Hosting Plan in AMP",
   "publisher": "vendor",
   "quote": "you will receive an email upon completion",
   "supports": "an email confirms the plan change"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Money-back periods for plans other than shared hosting, their exclusions, and whether a free domain's fee is deducted from a refund aren't confirmed; they would be on InMotion's guarantee page (inmotionhosting.com/about-us/guarantee) and its legal page",
   "When a plan cancelled through Customer Service (such as a VPS) ends, if you don't ask for an immediate cancellation, isn't documented",
   "No confirmation email for cancelling a plan is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked all four routes against InMotion's cancel-hosting, non-hosting billing and plan-change articles: menus, red X, survey, VPS Contact Us, hours and timing confirmed",
    "Cancel the plan: added the on-screen confirmation (the row shows Set to Expire) as confirm_by",
    "Turn off Auto-Renew: applies_to narrowed to hosting plans, which is what the article covers",
    "Customer Service route: effective now says the team can cancel right away or reverse a scheduled cancellation",
    "Plan change: added that InMotion emails you when the change is complete",
    "The guarantee and legal pages couldn't be read, so refund details beyond shared hosting stay unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/inmotion",
 "json": "https://stackcut.io/exits/inmotion.json",
 "evidence": {
  "packet_revision": "dbf47c310f35fa6309ea8536257e15a8b53b855f7724bd32ca333536fc048c17",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "inmotion--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "inmotion--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "inmotion--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "inmotion--direct-web--r4",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}