{
 "id": "vultr",
 "name": "Vultr",
 "category": "developer_tools",
 "website": "https://www.vultr.com",
 "domains": [
  "vultr.com"
 ],
 "summary": "Vultr bills servers hourly: stop charges with the DESTROY button on each instance or Bare Metal server in the customer portal; stopped servers still bill. Close the account in the portal or by emailing support@vultr.com. Gotcha: charges are invoiced on the 1st of the month, and subscription fees aren't refunded.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Stop the charges",
   "applies_to": "Hourly-billed Vultr servers, such as Cloud Compute instances and Bare Metal servers",
   "who": "The account holder, in the Vultr customer portal",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the Vultr customer portal, use the DESTROY button on each instance you no longer need: a stopped instance still reserves resources and keeps being charged",
     "expect": null
    },
    {
     "do": "For a Bare Metal server, use the DESTROY button too: a stopped Bare Metal server is charged until you release it",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Charges stop accruing once the instance or Bare Metal server is destroyed; accumulated charges are invoiced on the 1st of every month",
   "notice": null,
   "refund": null,
   "fees": "Servers are billed hourly up to the monthly rate cap (the monthly rate divided by 672 hours); a server online more than 672 hours in a calendar month is billed the monthly rate",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Close the account",
   "applies_to": "The whole Vultr account",
   "who": "The account holder",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Close the account with the account-closing feature in the Vultr customer portal",
     "expect": null
    },
    {
     "do": "Or email support@vultr.com and ask to close the account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "A subscription cancellation takes effect when the current subscription term expires, and fees are owed through the end of that term",
   "notice": null,
   "refund": "Subscription fees aren't refunded in whole or in part (subject to applicable law), and there is no pro-rated refund for unused days. If you cancel before prepaid fees run out, Vultr may, at its sole discretion, refund nothing, including remaining prepaid fees",
   "fees": null,
   "source_ids": [
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s15"
   ]
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": "Hourly servers stop when destroyed; a cancelled subscription runs to the end of its current term",
  "data_kept": "No deletion period is stated for ordinary accounts: after termination Vultr may keep archival copies of your data files and records but has no obligation to. Secure deletion after termination is stated only for HIPAA accounts",
  "you_lose": [
   "Access to your data once the subscription or account is terminated: Vultr needn't keep copies",
   "Any remaining prepaid fees, which Vultr may decline to refund"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Stopping or powering off an instance doesn't stop billing; use the DESTROY button in the customer portal",
   "Stopped Bare Metal servers are billed until you release them with the DESTROY button",
   "Accumulated charges are invoiced on the 1st of every month, so usage up to the time you destroy servers appears on the next invoice",
   "Copy any data you need before destroying servers or closing the account: Vultr doesn't promise to keep copies"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.vultr.com/faq/",
   "title": "Vultr FAQ",
   "publisher": "vendor",
   "quote": "All servers on your account are billed hourly up to the monthly rate cap. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days).",
   "supports": "hourly billing and the monthly cap"
  },
  {
   "id": "s2",
   "url": "https://www.vultr.com/faq/",
   "title": "Vultr FAQ",
   "publisher": "vendor",
   "quote": "If your server is online for more than 672 hours in a calendar month, you will only be billed the monthly rate.",
   "supports": "the monthly cap"
  },
  {
   "id": "s3",
   "url": "https://www.vultr.com/faq/",
   "title": "Vultr FAQ",
   "publisher": "vendor",
   "quote": "Accumulated charges are invoiced to your account on the 1st of every month.",
   "supports": "when charges are invoiced"
  },
  {
   "id": "s4",
   "url": "https://www.vultr.com/faq/",
   "title": "Vultr FAQ",
   "publisher": "vendor",
   "quote": "Yes, instances in a stopped state continue to reserve dedicated system resources (RAM, SSD storage, IP aliases, CPU) and therefore incur charges until you destroy the instance.",
   "supports": "stopped instances are billed until destroyed"
  },
  {
   "id": "s5",
   "url": "https://www.vultr.com/faq/",
   "title": "Vultr FAQ",
   "publisher": "vendor",
   "quote": "Yes, servers in a 'stopped' state continue to reserve the machine for your use and therefore incur charges until you release this server.",
   "supports": "stopped Bare Metal servers are billed until released"
  },
  {
   "id": "s6",
   "url": "https://www.vultr.com/legal/tos/",
   "title": "Vultr Terms of Service",
   "publisher": "vendor",
   "quote": "You may close your Account by using the feature provided in the Services or, in the alternative, by emailing us at support@vultr.com.",
   "supports": "how to close the account"
  },
  {
   "id": "s7",
   "url": "https://www.vultr.com/legal/tos/",
   "title": "Vultr Terms of Service",
   "publisher": "vendor",
   "quote": "YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME, and such cancellation shall become effective upon expiration of your then-current subscription term.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s8",
   "url": "https://www.vultr.com/legal/tos/",
   "title": "Vultr Terms of Service",
   "publisher": "vendor",
   "quote": "Your obligation to pay fees continues through the end of the Subscription Term.",
   "supports": "fees are owed to the end of the term"
  },
  {
   "id": "s9",
   "url": "https://www.vultr.com/legal/tos/",
   "title": "Vultr Terms of Service",
   "publisher": "vendor",
   "quote": "SUBSCRIPTION FEES WILL NOT BE REFUNDED, IN WHOLE OR IN PART, subject to applicable law.",
   "supports": "no refunds"
  },
  {
   "id": "s10",
   "url": "https://www.vultr.com/legal/tos/",
   "title": "Vultr Terms of Service",
   "publisher": "vendor",
   "quote": "You will not be eligible for a pro-rated refund of any portion of the Subscription fees paid for any unused days.",
   "supports": "no pro-rated refund"
  },
  {
   "id": "s11",
   "url": "https://www.vultr.com/legal/tos/",
   "title": "Vultr Terms of Service",
   "publisher": "vendor",
   "quote": "You acknowledge that, unless you instruct us otherwise, all Content will be securely deleted by Vultr after the account is terminated.",
   "supports": "secure deletion after termination, stated for HIPAA accounts only (Section 17)"
  },
  {
   "id": "s12",
   "url": "https://www.vultr.com/legal/tos/",
   "title": "Vultr Terms of Service",
   "publisher": "vendor",
   "quote": "Vultr reserves the right to maintain copies of Your data files and records for archival purposes but does not undertake any obligation to do so.",
   "supports": "for ordinary accounts, Vultr may keep archival copies but needn't"
  },
  {
   "id": "s13",
   "url": "https://www.vultr.com/faq/",
   "title": "Vultr FAQ",
   "publisher": "vendor",
   "quote": "If you wish to no longer accumulate charges for a virtual machine, please use the DESTROY button in the customer portal.",
   "supports": "the DESTROY button stops instance charges"
  },
  {
   "id": "s14",
   "url": "https://www.vultr.com/faq/",
   "title": "Vultr FAQ",
   "publisher": "vendor",
   "quote": "If you wish to no longer accumulate charges for a server, please use the DESTROY button in the customer portal.",
   "supports": "the DESTROY button stops Bare Metal charges"
  },
  {
   "id": "s15",
   "url": "https://www.vultr.com/legal/tos/",
   "title": "Vultr Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel any Service prior to the expiration of the pre-paid Fees, You understand and agree that Vultr, at its sole discretion, may not issue You any refund whatsoever",
   "supports": "no refund of remaining prepaid fees, at Vultr's discretion"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The customer-portal steps for closing a Vultr account aren't in Vultr's FAQ or Terms; the Terms only say to use the account-closing feature in the Services or email support@vultr.com",
   "Whether you must destroy all resources or pay the balance before the account can be closed isn't confirmed",
   "How snapshots, backups, block storage and other add-on services are billed after instances are destroyed isn't covered in Vultr's FAQ or Terms",
   "How long Vultr keeps data after an ordinary account is terminated isn't stated; the Terms only say it may keep archival copies",
   "How to export data (for example snapshots or backups) before closing isn't covered in Vultr's FAQ or Terms"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked both routes against Vultr's FAQ and Terms: hourly billing with the 672-hour cap, invoicing on the 1st, stopped servers still billing, and the account-closing and no-refund terms are confirmed",
    "Named the control the FAQ gives for stopping charges: the DESTROY button in the customer portal, for instances and Bare Metal servers (s13, s14)",
    "Corrected data after closing: the 'securely deleted after termination' sentence is in the Terms' HIPAA section (Section 17), so it no longer describes ordinary accounts; for those, Vultr may keep archival copies but needn't (s12)",
    "Added that Vultr may refuse any refund of remaining prepaid fees (s15), which settles the prepaid-credit gap",
    "Level stays partial: the portal steps for closing an account aren't documented"
   ]
  }
 },
 "delete_account": {
  "url": "https://my.vultr.com/support",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/vultr",
 "json": "https://stackcut.io/exits/vultr.json",
 "evidence": {
  "packet_revision": "7055f4dc61d46e5b3a8bce140a54d5c376c673b9c7d572caea96647113bbfc1f",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "vultr--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
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     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "vultr--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}