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How to cancel Veriff

Self-serve plans bill monthly: a minimum ($49, $99 or $209) plus a price per verification. Veriff's public pages don't describe a cancel button, so ask Veriff through its help center; Enterprise contracts go through sales. Gotcha: session data is deleted when your plan's retention period ends, with no warning.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Veriff's cancel page

The short answer

  • Where: Save any verification session data you need first: it is kept only for your plan's retention period (3 months on Essential, 6 on Plus and Premium), and Veriff doesn't warn before deleting it (help.veriff.com).
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

What happens to your data

Verification session data is stored for your plan's retention period: 3 months on Essential, 6 months on Plus and Premium, or 2 years with the extended-retention add-on. Veriff sends no notice before retention expires and data is deleted.

What you lose

  • Verification session data once your plan's retention period ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Self-serve plans

Web form Essential, Plus and Premium self-serve plans, billed monthly as a minimum monthly commitment plus a price per verification session. Who can cancel: Whoever manages the Veriff account (Veriff doesn't say publicly which users can change or end a plan).

  1. Save any verification session data you need first: it is kept only for your plan's retention period (3 months on Essential, 6 on Plus and Premium), and Veriff doesn't warn before deleting it
  2. Veriff's public pages don't describe a self-serve cancel button: sign in to Veriff's help center (it has a Billing FAQ section) or contact Veriff, and ask to end your plan
  3. To pay less instead, change your plan: plan changes take effect immediately
Fees
Each month bills the plan's minimum ($49 Essential, $99 Plus, $209 Premium) and the sessions you use; there are no setup charges and no charge for resubmitted sessions
Open the page
Source: veriff.com help.veriff.com veriff.com

Business contract

Through sales Enterprise plans and longer-term contracts with volume pricing. Who can cancel: The customer's contract owner, with Veriff.

  1. Check your agreement with Veriff for its term, renewal and notice terms
  2. Contact your Veriff account team or Veriff sales about ending or not renewing the contract
Open the page
Source: veriff.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Essential is the cheapest self-serve plan: $0.80 per verification with a $49 monthly minimum. Plan changes take effect immediately veriff.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Self-serve plans carry a monthly minimum ($49, $99 or $209) on top of per-verification pricing
  • The free trial (up to 50 sessions) ends after 15 days or 50 sessions, whichever comes first, and billing on the selected plan starts then; changing plan during the trial ends it
  • Session data is kept only for the plan's retention period and Veriff gives no warning before deleting it: save what you need first
  • Requests to delete personal data go to privacy@veriff.com

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/veriff.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Self-serve plans Once you're a subscriber, you can change your plan at any time and the change will be effective immediately. (plan changes take effect immediately)
  2. Self-serve plans $49/ month min. (the Essential monthly minimum)
  3. Self-serve plans $0.80 per verification (the Essential per-verification price)
  4. Self-serve plans $99/ month min. (the Plus monthly minimum)
  5. Self-serve plans $209/ month min. (the Premium monthly minimum)
  6. Self-serve plans After the free trial period ends or the 50 free verification sessions have been used (whichever comes first) you will be billed according to the selected plan. (when billing starts after the trial)
  7. Self-serve plans Yes, you can change your plan whenever you need a different type of service. (changing plans)
  8. Self-serve plans Please keep in mind that during the trial period the change of plan will trigger the end of the trial. (a plan change ends the trial)
  9. Self-serve plans the period of time session data is stored: 3 months (Essential data retention)
  10. Self-serve plans Veriff will not issue any notifications regarding upcoming retention expiry or data deletion. (no warning before deletion)
  11. Veriff Help Center Get your information on Veriff billing here! (the help center's billing section)
  12. Pricing 15 day free Trial Period (up to a maximum of 50 Sessions) (the free trial)
  13. Pricing There are no hidden charges, you'll only be charged for the sessions you use. (charges are for sessions used)
  14. Pricing If you would like the reassurance of a longer-term contract, with cost-effective pricing contact us. (longer-term contracts go through Veriff)
  15. Pricing Volume pricing discounts (the Enterprise plan)
  16. Privacy Notice we store the data of End-Users during the period set forth in the Agreement (retention follows the customer agreement)
  17. Self-serve plans the period of time session data is stored: 6 months (Plus and Premium data retention)
  18. Self-serve plans Extended data retention 2 years (the extended-retention add-on)
  19. Privacy Notice submit a corresponding request to us at privacy@veriff.com or via this form (where to ask for personal data deletion)
  20. Pricing There are no additional charges for set up or implementation. (no setup charges)
  21. Pricing With Veriff, you only pay for actual verification sessions, not for retry attempts. (no charge for resubmitted sessions)

Not confirmed yet

  • Veriff's public pages don't explain how to cancel a self-serve plan, when a cancellation takes effect, or whether the last month's minimum is still charged; these would be in Veriff's customer help center, which needs a sign-in
  • Veriff's refund terms aren't on its public pages
  • Who in a Veriff account can change or end the plan isn't documented publicly
  • Enterprise contract terms (renewal, notice, fees) aren't public
  • Veriff doesn't publicly document a way to export verification session data before leaving
  • Whether the free trial can be cancelled before billing starts isn't documented

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).