{
 "id": "veriff",
 "name": "Veriff",
 "category": "developer_tools",
 "website": "https://www.veriff.com",
 "domains": [
  "veriff.com"
 ],
 "summary": "Self-serve plans bill monthly: a minimum ($49, $99 or $209) plus a price per verification. Veriff's public pages don't describe a cancel button, so ask Veriff through its help center; Enterprise contracts go through sales. Gotcha: session data is deleted when your plan's retention period ends, with no warning.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-serve plans",
   "applies_to": "Essential, Plus and Premium self-serve plans, billed monthly as a minimum monthly commitment plus a price per verification session",
   "who": "Whoever manages the Veriff account (Veriff doesn't say publicly which users can change or end a plan)",
   "method": "form",
   "start_url": "https://help.veriff.com/en/",
   "steps": [
    {
     "do": "Save any verification session data you need first: it is kept only for your plan's retention period (3 months on Essential, 6 on Plus and Premium), and Veriff doesn't warn before deleting it",
     "expect": null
    },
    {
     "do": "Veriff's public pages don't describe a self-serve cancel button: sign in to Veriff's help center (it has a Billing FAQ section) or contact Veriff, and ask to end your plan",
     "expect": null
    },
    {
     "do": "To pay less instead, change your plan: plan changes take effect immediately",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "Each month bills the plan's minimum ($49 Essential, $99 Plus, $209 Premium) and the sessions you use; there are no setup charges and no charge for resubmitted sessions",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s17",
    "s20",
    "s21"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Enterprise plans and longer-term contracts with volume pricing",
   "who": "The customer's contract owner, with Veriff",
   "method": "contact_sales",
   "start_url": "https://www.veriff.com/contact-sales",
   "steps": [
    {
     "do": "Check your agreement with Veriff for its term, renewal and notice terms",
     "expect": null
    },
    {
     "do": "Contact your Veriff account team or Veriff sales about ending or not renewing the contract",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Essential is the cheapest self-serve plan: $0.80 per verification with a $49 monthly minimum. Plan changes take effect immediately",
   "evidence": "documented",
   "source_ids": [
    "s2",
    "s3",
    "s7"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Verification session data is stored for your plan's retention period: 3 months on Essential, 6 months on Plus and Premium, or 2 years with the extended-retention add-on. Veriff sends no notice before retention expires and data is deleted",
  "you_lose": [
   "Verification session data once your plan's retention period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": null,
  "retention_step": null,
  "tips": [
   "Self-serve plans carry a monthly minimum ($49, $99 or $209) on top of per-verification pricing",
   "The free trial (up to 50 sessions) ends after 15 days or 50 sessions, whichever comes first, and billing on the selected plan starts then; changing plan during the trial ends it",
   "Session data is kept only for the plan's retention period and Veriff gives no warning before deleting it: save what you need first",
   "Requests to delete personal data go to privacy@veriff.com"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "Once you're a subscriber, you can change your plan at any time and the change will be effective immediately.",
   "supports": "plan changes take effect immediately"
  },
  {
   "id": "s2",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "$49/ month min.",
   "supports": "the Essential monthly minimum"
  },
  {
   "id": "s3",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "$0.80 per verification",
   "supports": "the Essential per-verification price"
  },
  {
   "id": "s4",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "$99/ month min.",
   "supports": "the Plus monthly minimum"
  },
  {
   "id": "s5",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "$209/ month min.",
   "supports": "the Premium monthly minimum"
  },
  {
   "id": "s6",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "After the free trial period ends or the 50 free verification sessions have been used (whichever comes first) you will be billed according to the selected plan.",
   "supports": "when billing starts after the trial"
  },
  {
   "id": "s7",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "Yes, you can change your plan whenever you need a different type of service.",
   "supports": "changing plans"
  },
  {
   "id": "s8",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "Please keep in mind that during the trial period the change of plan will trigger the end of the trial.",
   "supports": "a plan change ends the trial"
  },
  {
   "id": "s9",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "the period of time session data is stored: 3 months",
   "supports": "Essential data retention"
  },
  {
   "id": "s10",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "Veriff will not issue any notifications regarding upcoming retention expiry or data deletion.",
   "supports": "no warning before deletion"
  },
  {
   "id": "s11",
   "url": "https://help.veriff.com/en/",
   "title": "Veriff Help Center",
   "publisher": "vendor",
   "quote": "Get your information on Veriff billing here!",
   "supports": "the help center's billing section"
  },
  {
   "id": "s12",
   "url": "https://www.veriff.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "15 day free Trial Period (up to a maximum of 50 Sessions)",
   "supports": "the free trial"
  },
  {
   "id": "s13",
   "url": "https://www.veriff.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "There are no hidden charges, you'll only be charged for the sessions you use.",
   "supports": "charges are for sessions used"
  },
  {
   "id": "s14",
   "url": "https://www.veriff.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you would like the reassurance of a longer-term contract, with cost-effective pricing contact us.",
   "supports": "longer-term contracts go through Veriff"
  },
  {
   "id": "s15",
   "url": "https://www.veriff.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Volume pricing discounts",
   "supports": "the Enterprise plan"
  },
  {
   "id": "s16",
   "url": "https://www.veriff.com/privacy-notice",
   "title": "Privacy Notice",
   "publisher": "vendor",
   "quote": "we store the data of End-Users during the period set forth in the Agreement",
   "supports": "retention follows the customer agreement"
  },
  {
   "id": "s17",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "the period of time session data is stored: 6 months",
   "supports": "Plus and Premium data retention"
  },
  {
   "id": "s18",
   "url": "https://www.veriff.com/plans/self-serve",
   "title": "Self-serve plans",
   "publisher": "vendor",
   "quote": "Extended data retention 2 years",
   "supports": "the extended-retention add-on"
  },
  {
   "id": "s19",
   "url": "https://www.veriff.com/privacy-notice",
   "title": "Privacy Notice",
   "publisher": "vendor",
   "quote": "submit a corresponding request to us at privacy@veriff.com or via this form",
   "supports": "where to ask for personal data deletion"
  },
  {
   "id": "s20",
   "url": "https://www.veriff.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "There are no additional charges for set up or implementation.",
   "supports": "no setup charges"
  },
  {
   "id": "s21",
   "url": "https://www.veriff.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "With Veriff, you only pay for actual verification sessions, not for retry attempts.",
   "supports": "no charge for resubmitted sessions"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Veriff's public pages don't explain how to cancel a self-serve plan, when a cancellation takes effect, or whether the last month's minimum is still charged; these would be in Veriff's customer help center, which needs a sign-in",
   "Veriff's refund terms aren't on its public pages",
   "Who in a Veriff account can change or end the plan isn't documented publicly",
   "Enterprise contract terms (renewal, notice, fees) aren't public",
   "Veriff doesn't publicly document a way to export verification session data before leaving",
   "Whether the free trial can be cancelled before billing starts isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Re-checked the self-serve plans page, pricing page, help center front page and privacy notice: plan minimums, per-verification prices, immediate plan changes, trial billing, retention periods and the no-warning deletion are confirmed",
    "Who: removed 'account owner', which no Veriff page states",
    "Notice: removed the free-trial rule from the notice field (it isn't a notice period); it stays in the tips",
    "Level stays partial: Veriff's billing articles are behind a customer sign-in, so the cancel steps, timing and refunds remain unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/veriff",
 "json": "https://stackcut.io/exits/veriff.json",
 "evidence": {
  "packet_revision": "b0baef99f7ffe330d9552382ef194518c33ffe4fe63399f6079004ea5f895055",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "veriff--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "veriff--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}