Business software · Productivity and business software

How to cancel Unito

Cancel under Usage & Billing, then the Overview tab's prompt to cancel your account. Pausing keeps your flows but charges $12 at the next payment date. Closing the workspace is permanent and needs the owner to remove every other member first.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Open your Unito Dashboard, select your avatar in the top-right corner, then Usage & Billing.
  • When it ends: Not stated on the pages read.
  • Billed by someone else? Cancel with them instead: a partner.
  • Want to keep it for less? Pause and more. Options

Before you cancel

What happens to your data

Not stated for a closed workspace. The Terms say Unito may keep aggregated information derived from the Usage Data.

What you lose

  • The workspace and its flows, if you close it: 'closing a Unito account is permanent'
  • Backups of usage data: 'Unito does not provide back-ups of Usage Data'
  • Any flow you delete: it can't be recovered and has to be rebuilt

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel in the dashboard

Online, self-serve Self-serve Unito plans billed by card through the dashboard. Who can cancel: Whoever can open Usage & Billing in the dashboard. The help pages don't name a role.

  1. Open your Unito Dashboard, select your avatar in the top-right corner, then Usage & Billing
  2. Click the Overview tab and scroll down to the prompt asking if you want to cancel your account
  3. Follow the prompt to cancel your account, or choose to pause if you want to keep your flows
Confirm it worked
Not stated on the pages read
Access ends
Not stated on the pages read
Notice
To stop automatic renewal, the Terms require written notice at least ten (10) days before the end of the Initial Term or the current Renewal Period
Refunds
All fees are non-refundable, exclusive of all taxes, levies, or duties
Fees
If you pause, the card on file is charged $12 at the next payment date to keep your settings for a full year. Going over your items-in-sync limit upgrades your plan automatically at the next payment cycle
Source: guide.unito.io unito.io guide.unito.io

Close the workspace

Online, self-serve The whole workspace, with its flows and members. Closing is permanent. Who can cancel: The workspace owner, once every other member is removed, or Unito's customer success team.

  1. Click the profile icon in the top-right corner, then Members & active users
  2. Click the three-dot symbol beside each member's name, then Remove from workspace, until only the owner remainsYou should see: Remove from workspace
  3. On the Members & active users screen, click About my workspace, then the red Close workspace buttonYou should see: Close workspace
  4. In the pop-up, click Close workspace
  5. If closing fails, or the workspace is large and active, contact Unito's support team instead
Confirm it worked
Not stated on the pages read
Access ends
Closing is permanent. The pages read don't say when access ends after confirmation
Refunds
All fees are non-refundable, exclusive of all taxes, levies, or duties
Source: guide.unito.io unito.io

Bought through a Unito distributor

Through sales Access bought through a Unito authorized distributor, which charges the fees. Who can cancel: The customer that buys from the distributor.

  1. Contact the authorized distributor that bills you and ask to stop renewal, because it charges and collects the fees
  2. Give written notice at least ten days before the end of the current term, as Unito's Terms require to stop automatic renewal
Notice
Written notice at least ten (10) days before the end of the Initial Term or the current Renewal Period
Source: unito.io

Questions people ask

Can I get a refund if I cancel Unito?

Cancel in the dashboard: All fees are non-refundable, exclusive of all taxes, levies, or duties.

Source: unito.io

If I cancel Unito, when does my access end?

Cancel in the dashboard: Not stated on the pages read. Close the workspace: Closing is permanent. The pages read don't say when access ends after confirmation.

Source: guide.unito.io unito.io guide.unito.io

How do I cancel Unito if I pay through a partner?

Bought through a Unito distributor: Contact the authorized distributor that bills you and ask to stop renewal, because it charges and collects the fees. Give written notice at least ten days before the end of the current term, as Unito's Terms require to stop automatic renewal.

Source: unito.io

Is there a fee to cancel Unito?

Cancel in the dashboard: If you pause, the card on file is charged $12 at the next payment date to keep your settings for a full year. Going over your items-in-sync limit upgrades your plan automatically at the next payment cycle.

Source: guide.unito.io guide.unito.io

Can I pause Unito instead of cancelling?

Pause keeps your flows and flow settings. The card on file is charged $12 at the next payment date to preserve them for a full year.

Source: guide.unito.io

How long before renewal do I need to cancel Unito?

Cancel in the dashboard: To stop automatic renewal, the Terms require written notice at least ten (10) days before the end of the Initial Term or the current Renewal Period. Bought through a Unito distributor: Written notice at least ten (10) days before the end of the Initial Term or the current Renewal Period.

Source: unito.io

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Pause Pause keeps your flows and flow settings. The card on file is charged $12 at the next payment date to preserve them for a full year guide.unito.io

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Pausing keeps your flows and settings, but the card on file is charged $12 at the next payment date
  • Only the workspace owner (or Unito's customer success team) can close the workspace, and only after every other member is removed
  • Going over your items-in-sync limit upgrades the plan at the next payment cycle; Unito notifies you in the app and by email
  • Deleting a flow is permanent: 'If you delete a flow, it cannot be recovered'

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/unito.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How to Close Your Unito Workspace Usage & Billing (the menu path to the subscription settings)
  2. How to Close Your Unito Workspace Click on the Overview tab and scroll down until you see a prompt asking if you want to cancel your account. (the cancel prompt on the Overview tab)
  3. How to Close Your Unito Workspace Note: When you pause your Unito account, all your flows and flow settings will be preserved. (what pausing keeps)
  4. How to Close Your Unito Workspace As soon as your subscription hits its next payment date, (when the preservation charge happens)
  5. How to Close Your Unito Workspace the payment method associated with your account will be charged $12 to preserve these settings for a full year (the $12 charge to keep settings for a year)
  6. How to Close Your Unito Workspace Only a workspace owner or Unito's customer success team can close a Unito workspace (who can close the workspace)
  7. How to Close Your Unito Workspace Members & active users (the menu where members are removed)
  8. How to Close Your Unito Workspace Remove from workspace (removing members before closing)
  9. How to Close Your Unito Workspace About my workspace (the screen where the workspace is closed)
  10. How to Close Your Unito Workspace Close workspace (the Close workspace button)
  11. How to Close Your Unito Workspace closing a Unito account is permanent (closing cannot be undone)
  12. Unito Terms this Agreement shall automatically renew for successive periods of the same duration (the agreement renews automatically)
  13. Unito Terms at least ten (10) days prior to the end of the Initial Term or the then-current Renewal Period (the 10-day notice before each term ends)
  14. Unito Terms All fees are non-refundable, exclusive of all taxes, levies, or duties. (fees are not refunded)
  15. Unito Terms Unito does not provide back-ups of Usage Data (no backups of usage data)
  16. Unito Terms aggregated information derived from the Usage Data (aggregated data may be kept)
  17. How Does Unito's Pricing Work? you'll be automatically upgraded (going over the limit upgrades the plan)
  18. How Does Unito's Pricing Work? during your next payment cycle. (the upgrade applies at the next payment cycle)
  19. How Are Flows Affected When I Change Unito Plans? If you delete a flow, it cannot be recovered (deleted flows cannot be recovered)
  20. Unito Terms unless a Party provides written notice to the contrary to the other Party (stopping renewal needs written notice)
  21. Unito Terms If you obtain access to the Software through a Unito authorized distributor (Unito sells through authorized distributors)
  22. Unito Terms applicable fees for your use of the Software will be charged by and payable to such distributor (the distributor bills the fees)
  23. How to Close Your Unito Workspace or if you're trying to close a larger, more active workspace, contact our support team (support helps close larger workspaces)
  24. How Does Unito's Pricing Work? we'll notify you in the app and via email (automatic upgrades are announced in the app and by email)

Not confirmed yet

  • Unito's help pages don't say what confirms a cancellation, or when access ends after the cancel prompt is completed
  • The Terms require written notice to stop renewal but don't say how to send it, or whether the dashboard cancel prompt counts as that notice
  • Enterprise plans are quoted by sales; how an Enterprise contract ends and what notice it needs aren't public
  • Unito doesn't name its authorized distributors or describe how they handle cancellations
  • Exporting flows or flow settings before closing isn't described in Unito's help center
  • Annual billing, prices and startup or nonprofit programs aren't on the public pricing page; prices are shown in the app

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).