{
 "id": "unito",
 "name": "Unito",
 "category": "productivity",
 "website": "https://unito.io",
 "domains": [
  "unito.io",
  "guide.unito.io",
  "app.unito.io"
 ],
 "summary": "Cancel under Usage & Billing, then the Overview tab's prompt to cancel your account. Pausing keeps your flows but charges $12 at the next payment date. Closing the workspace is permanent and needs the owner to remove every other member first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel in the dashboard",
   "applies_to": "Self-serve Unito plans billed by card through the dashboard",
   "who": "Whoever can open Usage & Billing in the dashboard. The help pages don't name a role",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open your Unito Dashboard, select your avatar in the top-right corner, then Usage & Billing",
     "expect": null
    },
    {
     "do": "Click the Overview tab and scroll down to the prompt asking if you want to cancel your account",
     "expect": null
    },
    {
     "do": "Follow the prompt to cancel your account, or choose to pause if you want to keep your flows",
     "expect": null
    }
   ],
   "confirm_by": "Not stated on the pages read",
   "effective": "Not stated on the pages read",
   "notice": "To stop automatic renewal, the Terms require written notice at least ten (10) days before the end of the Initial Term or the current Renewal Period",
   "refund": "All fees are non-refundable, exclusive of all taxes, levies, or duties",
   "fees": "If you pause, the card on file is charged $12 at the next payment date to keep your settings for a full year. Going over your items-in-sync limit upgrades your plan automatically at the next payment cycle",
   "source_ids": [
    "s_c_menu",
    "s_c_overview",
    "s_c_pause_note",
    "s_c_pause_date",
    "s_c_pause_charge",
    "s_terms_renew",
    "s_terms_notice",
    "s_terms_written",
    "s_terms_refund",
    "s_pa_upgrade",
    "s_pa_next_cycle"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Close the workspace",
   "applies_to": "The whole workspace, with its flows and members. Closing is permanent",
   "who": "The workspace owner, once every other member is removed, or Unito's customer success team",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click the profile icon in the top-right corner, then Members & active users",
     "expect": null
    },
    {
     "do": "Click the three-dot symbol beside each member's name, then Remove from workspace, until only the owner remains",
     "expect": "Remove from workspace"
    },
    {
     "do": "On the Members & active users screen, click About my workspace, then the red Close workspace button",
     "expect": "Close workspace"
    },
    {
     "do": "In the pop-up, click Close workspace",
     "expect": null
    },
    {
     "do": "If closing fails, or the workspace is large and active, contact Unito's support team instead",
     "expect": null
    }
   ],
   "confirm_by": "Not stated on the pages read",
   "effective": "Closing is permanent. The pages read don't say when access ends after confirmation",
   "notice": null,
   "refund": "All fees are non-refundable, exclusive of all taxes, levies, or duties",
   "fees": null,
   "source_ids": [
    "s_c_owner",
    "s_c_members",
    "s_c_remove",
    "s_c_about",
    "s_c_close_btn",
    "s_c_permanent",
    "s_c_support",
    "s_terms_refund"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a Unito distributor",
   "applies_to": "Access bought through a Unito authorized distributor, which charges the fees",
   "who": "The customer that buys from the distributor",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the authorized distributor that bills you and ask to stop renewal, because it charges and collects the fees",
     "expect": null
    },
    {
     "do": "Give written notice at least ten days before the end of the current term, as Unito's Terms require to stop automatic renewal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Written notice at least ten (10) days before the end of the Initial Term or the current Renewal Period",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s_terms_dist",
    "s_terms_dist_fees",
    "s_terms_notice",
    "s_terms_written"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Pause keeps your flows and flow settings. The card on file is charged $12 at the next payment date to preserve them for a full year",
   "evidence": "documented",
   "source_ids": [
    "s_c_pause_note",
    "s_c_pause_date",
    "s_c_pause_charge"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Not stated on the pages read",
  "data_kept": "Not stated for a closed workspace. The Terms say Unito may keep aggregated information derived from the Usage Data",
  "you_lose": [
   "The workspace and its flows, if you close it: 'closing a Unito account is permanent'",
   "Backups of usage data: 'Unito does not provide back-ups of Usage Data'",
   "Any flow you delete: it can't be recovered and has to be rebuilt"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Pausing keeps your flows and settings, but the card on file is charged $12 at the next payment date",
   "Only the workspace owner (or Unito's customer success team) can close the workspace, and only after every other member is removed",
   "Going over your items-in-sync limit upgrades the plan at the next payment cycle; Unito notifies you in the app and by email",
   "Deleting a flow is permanent: 'If you delete a flow, it cannot be recovered'"
  ]
 },
 "sources": [
  {
   "id": "s_c_menu",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "Usage & Billing",
   "supports": "the menu path to the subscription settings"
  },
  {
   "id": "s_c_overview",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "Click on the Overview tab and scroll down until you see a prompt asking if you want to cancel your account.",
   "supports": "the cancel prompt on the Overview tab"
  },
  {
   "id": "s_c_pause_note",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "Note: When you pause your Unito account, all your flows and flow settings will be preserved.",
   "supports": "what pausing keeps"
  },
  {
   "id": "s_c_pause_date",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "As soon as your subscription hits its next payment date,",
   "supports": "when the preservation charge happens"
  },
  {
   "id": "s_c_pause_charge",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "the payment method associated with your account will be charged $12 to preserve these settings for a full year",
   "supports": "the $12 charge to keep settings for a year"
  },
  {
   "id": "s_c_owner",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "Only a workspace owner or Unito's customer success team can close a Unito workspace",
   "supports": "who can close the workspace"
  },
  {
   "id": "s_c_members",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "Members & active users",
   "supports": "the menu where members are removed"
  },
  {
   "id": "s_c_remove",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "Remove from workspace",
   "supports": "removing members before closing"
  },
  {
   "id": "s_c_about",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "About my workspace",
   "supports": "the screen where the workspace is closed"
  },
  {
   "id": "s_c_close_btn",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "Close workspace",
   "supports": "the Close workspace button"
  },
  {
   "id": "s_c_permanent",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "closing a Unito account is permanent",
   "supports": "closing cannot be undone"
  },
  {
   "id": "s_terms_renew",
   "url": "https://unito.io/terms/",
   "title": "Unito Terms",
   "publisher": "vendor",
   "quote": "this Agreement shall automatically renew for successive periods of the same duration",
   "supports": "the agreement renews automatically"
  },
  {
   "id": "s_terms_notice",
   "url": "https://unito.io/terms/",
   "title": "Unito Terms",
   "publisher": "vendor",
   "quote": "at least ten (10) days prior to the end of the Initial Term or the then-current Renewal Period",
   "supports": "the 10-day notice before each term ends"
  },
  {
   "id": "s_terms_refund",
   "url": "https://unito.io/terms/",
   "title": "Unito Terms",
   "publisher": "vendor",
   "quote": "All fees are non-refundable, exclusive of all taxes, levies, or duties.",
   "supports": "fees are not refunded"
  },
  {
   "id": "s_terms_backup",
   "url": "https://unito.io/terms/",
   "title": "Unito Terms",
   "publisher": "vendor",
   "quote": "Unito does not provide back-ups of Usage Data",
   "supports": "no backups of usage data"
  },
  {
   "id": "s_terms_aggregated",
   "url": "https://unito.io/terms/",
   "title": "Unito Terms",
   "publisher": "vendor",
   "quote": "aggregated information derived from the Usage Data",
   "supports": "aggregated data may be kept"
  },
  {
   "id": "s_pa_upgrade",
   "url": "https://guide.unito.io/how-does-unitos-pricing-work",
   "title": "How Does Unito's Pricing Work?",
   "publisher": "vendor",
   "quote": "you'll be automatically upgraded",
   "supports": "going over the limit upgrades the plan"
  },
  {
   "id": "s_pa_next_cycle",
   "url": "https://guide.unito.io/how-does-unitos-pricing-work",
   "title": "How Does Unito's Pricing Work?",
   "publisher": "vendor",
   "quote": "during your next payment cycle.",
   "supports": "the upgrade applies at the next payment cycle"
  },
  {
   "id": "s_flow_delete",
   "url": "https://guide.unito.io/how-are-flows-affected-when-i-change-unito-plans",
   "title": "How Are Flows Affected When I Change Unito Plans?",
   "publisher": "vendor",
   "quote": "If you delete a flow, it cannot be recovered",
   "supports": "deleted flows cannot be recovered"
  },
  {
   "id": "s_terms_written",
   "url": "https://unito.io/terms/",
   "title": "Unito Terms",
   "publisher": "vendor",
   "quote": "unless a Party provides written notice to the contrary to the other Party",
   "supports": "stopping renewal needs written notice"
  },
  {
   "id": "s_terms_dist",
   "url": "https://unito.io/terms/",
   "title": "Unito Terms",
   "publisher": "vendor",
   "quote": "If you obtain access to the Software through a Unito authorized distributor",
   "supports": "Unito sells through authorized distributors"
  },
  {
   "id": "s_terms_dist_fees",
   "url": "https://unito.io/terms/",
   "title": "Unito Terms",
   "publisher": "vendor",
   "quote": "applicable fees for your use of the Software will be charged by and payable to such distributor",
   "supports": "the distributor bills the fees"
  },
  {
   "id": "s_c_support",
   "url": "https://guide.unito.io/how-to-close-your-unito-workspace",
   "title": "How to Close Your Unito Workspace",
   "publisher": "vendor",
   "quote": "or if you're trying to close a larger, more active workspace, contact our support team",
   "supports": "support helps close larger workspaces"
  },
  {
   "id": "s_pa_notify",
   "url": "https://guide.unito.io/how-does-unitos-pricing-work",
   "title": "How Does Unito's Pricing Work?",
   "publisher": "vendor",
   "quote": "we'll notify you in the app and via email",
   "supports": "automatic upgrades are announced in the app and by email"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Unito's help pages don't say what confirms a cancellation, or when access ends after the cancel prompt is completed",
   "The Terms require written notice to stop renewal but don't say how to send it, or whether the dashboard cancel prompt counts as that notice",
   "Enterprise plans are quoted by sales; how an Enterprise contract ends and what notice it needs aren't public",
   "Unito doesn't name its authorized distributors or describe how they handle cancellations",
   "Exporting flows or flow settings before closing isn't described in Unito's help center",
   "Annual billing, prices and startup or nonprofit programs aren't on the public pricing page; prices are shown in the app"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Notice corrected: the 10 days' written notice applies before the end of every renewal period, not only the first term",
    "Added that Unito's customer success team can also close a workspace, and that support helps with large workspaces",
    "Added a route for access bought through a Unito authorized distributor, which charges the fees under the Terms",
    "Removed the claim that cancelling loses your flows unless you pause; the help page only says pausing keeps them"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/unito",
 "json": "https://stackcut.io/exits/unito.json",
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "unito--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "unito--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
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   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}