How to cancel Travis CI

Before you cancel

Export first

• Build data, which you can view or save: Build data can be viewed or saved for one year after canceling the subscription. The steps for saving it aren't on the pages read. One year after cancellation. After that, build data is removed from Travis CI docs.travis-ci.com

What happens to your data

Build data can be viewed or saved for one year after cancelling, then it is removed. Stored personal data is generally kept only for the duration of the contract, according to the privacy policy.

What you lose

• Unused credits: remaining credits expire on annual plans, and unused paid credits expire after 12 months
• The ability to buy new credits, unless you rejoin a monthly or annual subscription
• Build data once one year has passed since cancelling

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Change your plan subscription on the billing page at any time; a switch to a plan with different credits takes effect at the start of the following month travis-ci.com docs.travis-ci.com
• Pay yearly An annual plan gives a year of credits for the price of 11 months (a free month) docs.travis-ci.com travis-ci.com
• Free plan The Free Plan has a limit of 20 concurrent jobs. Switching from a usage-based plan to the Free Plan cancels the paid plan docs.travis-ci.com
• Student or nonprofit price Free build credits for students (through the GitHub Education program) and for open-source projects, validated case by case; ask support travis-ci.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Turn off Auto-refill before cancelling (Settings, Plan tab, Credits section, Credits tab), or credits keep being bought
• The Cancel Subscription button only notifies support; watch for their follow-up and get the end date confirmed
• Cancelling a plan doesn't delete the account: ask Travis CI support to delete it
• Unused paid credits expire after 12 months, and you can't buy new credits without a monthly or annual subscription
• Save build data you need: it stays viewable for one year after cancelling, then it is removed

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/travis_ci.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Billing overview To cancel the current subscription, use the Cancel Subscription button on the Plan page. (the Cancel Subscription button on the Plan page)
2. Billing overview Users can cancel their current subscription anytime they like (subscriptions can be cancelled at any time)
3. Billing overview Your plan remains active until the end of the current billing cycle. (when access ends for a monthly plan)
4. Billing overview If not stated or set otherwise, the Monthly Usage-based plan is renewed automatically. (monthly plans renew automatically)
5. Billing overview If not stated or set otherwise, the Annual Usage-based plan is renewed automatically. (annual plans renew automatically)
6. Billing overview Users on an Annual Plan must explicitly cancel their yearly subscription (annual plans need an explicit cancel)
7. Billing overview users have the remaining time of the contract plus one extra month to use the remaining credits (when an annual plan's access and credits end)
8. Billing overview Users have one year after canceling the subscription to view or save build data (build data can be viewed or saved for a year)
9. Billing overview after one year of cancellation, build data is removed from Travis CI (build data is removed after one year)
10. Billing overview At the moment, unused paid credits expire after 12 months. (unused paid credits expire)
11. Billing overview any remaining credits expire (remaining credits expire on annual plans)
12. Billing overview users cannot purchase new credits unless rejoining a monthly or annual subscription (no new credits without a subscription)
13. Billing overview You switch from the Usage-based plan to a Free Plan (which cancels the paid Plan) (switching to the Free Plan cancels the paid plan)
14. Billing overview your new plan subscription will take effect at the start of the following month (plan changes take effect at the start of the following month)
15. Travis CI FAQ You can change your plan subscription on the billing page at any time (plans can be changed on the billing page)
16. Billing overview try an annual plan, where you get an annual amount of credits for the price of 11 months (the annual plan's price)
17. Billing FAQ If you want to cancel your paid plan, please contact our support. (paid plans can be cancelled by contacting support)
18. Auto-Refill support@travis-ci.com (the support email address)
19. Travis CI FAQ For on-premises installations, please contact sales (on-premises plans go through sales)
20. Auto-Refill To stop credit replenishment, simply disable the Auto-refill option. (disabling Auto-Refill stops automatic credit purchases)
21. Auto-Refill Find the Auto-refill under: Settings -> Plan tab -> Credits section -> Credits tab. (where the Auto-Refill setting is)
22. Billing FAQ If you want your account to be deleted, please contact the Travis CI support. (account deletion is separate and goes through support)
23. Travis CI Privacy Policy these storage periods may vary, but are generally limited to the duration of the contractual relationship (stored personal data is generally kept for the contract's duration)
24. Billing overview Press the Cancel button to notify support of your desire to cancel your plan (the Cancel button notifies support, who follow up)
25. Billing overview Users on a Concurrency-based Subscription must explicitly cancel their subscription (concurrency plans need an explicit cancel)
26. Billing overview Your plan remains active until the end of the current billing cycle, which begins on the Date of Cancellation. (when a concurrency plan ends)
27. Billing overview Once users request cancellation, the remaining credits will be retained until the cancellation is confirmed and processed. (cancellation is confirmed and processed after the request)
28. Billing FAQ Your Account->Settings->Plan (where the Plan page is)
29. Billing overview The Free Plan assigned automatically upon sign-up has a limit of 20 concurrent jobs. (the Free Plan's limit)
30. Travis CI Terms of Service The Parties may terminate this Agreement for any or no reason at their convenience with a 30 day notice to the end of each month. (30 days' notice to the end of a month)
31. Travis CI Terms of Service Termination may be issued in writing or by using the provided account closing mechanism (ending the agreement in writing or in the account)
32. Travis CI FAQ you'll unlock a free month of service as our thanks for doing so (annual billing gives a free month)
33. Travis CI FAQ If you're a student, please see our education page for details about our program. (student program)
34. Travis CI FAQ on a case-by-case basis (open-source projects are validated case by case for free credits)

Not confirmed yet

• What confirms a cancellation (an email or a status on the Plan page) isn't described in Travis CI's billing docs
• Travis CI's billing docs and Terms of Service don't publish refund terms
• The billing docs say a plan stays active to the end of the billing cycle, while the Terms set 30 days' notice to the end of a month; how the two combine isn't spelled out
• Cancellation and notice terms for on-premises (Server) plans aren't published; they would be in your own agreement with Travis CI
• What happens to Auto-refill purchases made after a cancel request isn't stated

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).