{
 "id": "travis_ci",
 "name": "Travis CI",
 "category": "developer_tools",
 "website": "https://www.travis-ci.com",
 "domains": [
  "travis-ci.com"
 ],
 "summary": "Press Cancel Subscription on the Plan page (Your Account, Settings, Plan), which notifies support to follow up, or email support. The plan runs to the end of the billing cycle; the Terms set 30 days' notice to the end of a month. Turn off Auto-Refill too. Build data stays viewable for one year.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plan page: Cancel Subscription button",
   "applies_to": "Monthly and annual usage-based plans and concurrency-based plans",
   "who": "The Travis CI user or organization account that holds the plan (the docs don't name a role)",
   "method": "self_serve",
   "start_url": "https://app.travis-ci.com/account/plan",
   "steps": [
    {
     "do": "Sign in and open Your Account, then Settings, then Plan (app.travis-ci.com/account/plan)",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Turn off Auto-refill first (Settings, Plan tab, Credits section, Credits tab) so credits stop being bought",
     "expect": null
    },
    {
     "do": "Press the Cancel Subscription button. This notifies support that you want to cancel, and support follows up",
     "expect": null
    },
    {
     "do": "Reply to support's follow-up until the cancellation is confirmed and processed",
     "expect": null
    }
   ],
   "confirm_by": "Support's follow-up; the docs don't describe a confirmation email or a status on the Plan page",
   "effective": "The plan stays active until the end of the current billing cycle. On an annual plan, you keep the remaining contract time plus one extra month to use remaining credits",
   "notice": "Plans renew automatically unless cancelled. The Terms of Service let either party end the agreement with 30 days' notice to the end of a month",
   "refund": "No refund terms are published",
   "fees": null,
   "source_ids": [
    "t1",
    "t2",
    "t3",
    "t4",
    "t5",
    "t6",
    "t7",
    "t20",
    "t21",
    "t24",
    "t25",
    "t26",
    "t27",
    "t28",
    "t30",
    "t31"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Ask Travis CI support",
   "applies_to": "Paid plans; the Billing FAQ says to contact support to cancel, and the Terms accept termination in writing",
   "who": "The account holder of the plan",
   "method": "email",
   "start_url": "https://docs.travis-ci.com/user/billing-faq/",
   "steps": [
    {
     "do": "Email Travis CI support at support@travis-ci.com and ask to cancel your paid plan",
     "expect": null
    },
    {
     "do": "Ask support to confirm the date the plan ends, and turn off Auto-refill if it is on",
     "expect": null
    }
   ],
   "confirm_by": "A reply from support; the docs don't describe the confirmation",
   "effective": "The plan stays active until the end of the current billing cycle; the Terms set 30 days' notice to the end of a month",
   "notice": "30 days' notice to the end of a month, per the Terms of Service",
   "refund": null,
   "fees": null,
   "source_ids": [
    "t17",
    "t18",
    "t3",
    "t30",
    "t31",
    "t20",
    "t21"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Server (on-premises) plan",
   "applies_to": "On-premises installations (the Server plan); the FAQ sends plan changes for these to sales",
   "who": "The customer organization (the docs don't name a role)",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Travis CI sales to change or end an on-premises plan, and check the notice terms in your own agreement",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "t19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Change your plan subscription on the billing page at any time; a switch to a plan with different credits takes effect at the start of the following month",
   "evidence": "documented",
   "source_ids": [
    "t15",
    "t14"
   ]
  },
  {
   "type": "annual_billing",
   "what": "An annual plan gives a year of credits for the price of 11 months (a free month)",
   "evidence": "documented",
   "source_ids": [
    "t16",
    "t32"
   ]
  },
  {
   "type": "free_plan",
   "what": "The Free Plan has a limit of 20 concurrent jobs. Switching from a usage-based plan to the Free Plan cancels the paid plan",
   "evidence": "documented",
   "source_ids": [
    "t13",
    "t29"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Free build credits for students (through the GitHub Education program) and for open-source projects, validated case by case; ask support",
   "evidence": "documented",
   "source_ids": [
    "t33",
    "t34"
   ]
  }
 ],
 "export": [
  {
   "data": "Build data, which you can view or save",
   "how": "Build data can be viewed or saved for one year after canceling the subscription. The steps for saving it aren't on the pages read",
   "format": null,
   "limits": "One year after cancellation. After that, build data is removed from Travis CI",
   "source_ids": [
    "t8",
    "t9"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle. On an annual plan, you keep the remaining contract time plus one extra month to use remaining credits",
  "data_kept": "Build data can be viewed or saved for one year after cancelling, then it is removed. Stored personal data is generally kept only for the duration of the contract, according to the privacy policy",
  "you_lose": [
   "Unused credits: remaining credits expire on annual plans, and unused paid credits expire after 12 months",
   "The ability to buy new credits, unless you rejoin a monthly or annual subscription",
   "Build data once one year has passed since cancelling"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Turn off Auto-refill before cancelling (Settings, Plan tab, Credits section, Credits tab), or credits keep being bought",
   "The Cancel Subscription button only notifies support; watch for their follow-up and get the end date confirmed",
   "Cancelling a plan doesn't delete the account: ask Travis CI support to delete it",
   "Unused paid credits expire after 12 months, and you can't buy new credits without a monthly or annual subscription",
   "Save build data you need: it stays viewable for one year after cancelling, then it is removed"
  ]
 },
 "sources": [
  {
   "id": "t1",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "To cancel the current subscription, use the Cancel Subscription button on the Plan page.",
   "supports": "the Cancel Subscription button on the Plan page"
  },
  {
   "id": "t2",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "Users can cancel their current subscription anytime they like",
   "supports": "subscriptions can be cancelled at any time"
  },
  {
   "id": "t3",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "Your plan remains active until the end of the current billing cycle.",
   "supports": "when access ends for a monthly plan"
  },
  {
   "id": "t4",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "If not stated or set otherwise, the Monthly Usage-based plan is renewed automatically.",
   "supports": "monthly plans renew automatically"
  },
  {
   "id": "t5",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "If not stated or set otherwise, the Annual Usage-based plan is renewed automatically.",
   "supports": "annual plans renew automatically"
  },
  {
   "id": "t6",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "Users on an Annual Plan must explicitly cancel their yearly subscription",
   "supports": "annual plans need an explicit cancel"
  },
  {
   "id": "t7",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "users have the remaining time of the contract plus one extra month to use the remaining credits",
   "supports": "when an annual plan's access and credits end"
  },
  {
   "id": "t8",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "Users have one year after canceling the subscription to view or save build data",
   "supports": "build data can be viewed or saved for a year"
  },
  {
   "id": "t9",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "after one year of cancellation, build data is removed from Travis CI",
   "supports": "build data is removed after one year"
  },
  {
   "id": "t11",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "At the moment, unused paid credits expire after 12 months.",
   "supports": "unused paid credits expire"
  },
  {
   "id": "t12",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "any remaining credits expire",
   "supports": "remaining credits expire on annual plans"
  },
  {
   "id": "t10",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "users cannot purchase new credits unless rejoining a monthly or annual subscription",
   "supports": "no new credits without a subscription"
  },
  {
   "id": "t13",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "You switch from the Usage-based plan to a Free Plan (which cancels the paid Plan)",
   "supports": "switching to the Free Plan cancels the paid plan"
  },
  {
   "id": "t14",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "your new plan subscription will take effect at the start of the following month",
   "supports": "plan changes take effect at the start of the following month"
  },
  {
   "id": "t15",
   "url": "https://www.travis-ci.com/faq/",
   "title": "Travis CI FAQ",
   "publisher": "vendor",
   "quote": "You can change your plan subscription on the billing page at any time",
   "supports": "plans can be changed on the billing page"
  },
  {
   "id": "t16",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "try an annual plan, where you get an annual amount of credits for the price of 11 months",
   "supports": "the annual plan's price"
  },
  {
   "id": "t17",
   "url": "https://docs.travis-ci.com/user/billing-faq/",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "If you want to cancel your paid plan, please contact our support.",
   "supports": "paid plans can be cancelled by contacting support"
  },
  {
   "id": "t18",
   "url": "https://docs.travis-ci.com/user/billing-autorefill/",
   "title": "Auto-Refill",
   "publisher": "vendor",
   "quote": "support@travis-ci.com",
   "supports": "the support email address"
  },
  {
   "id": "t19",
   "url": "https://www.travis-ci.com/faq/",
   "title": "Travis CI FAQ",
   "publisher": "vendor",
   "quote": "For on-premises installations, please contact sales",
   "supports": "on-premises plans go through sales"
  },
  {
   "id": "t20",
   "url": "https://docs.travis-ci.com/user/billing-autorefill/",
   "title": "Auto-Refill",
   "publisher": "vendor",
   "quote": "To stop credit replenishment, simply disable the Auto-refill option.",
   "supports": "disabling Auto-Refill stops automatic credit purchases"
  },
  {
   "id": "t21",
   "url": "https://docs.travis-ci.com/user/billing-autorefill/",
   "title": "Auto-Refill",
   "publisher": "vendor",
   "quote": "Find the Auto-refill under: Settings -> Plan tab -> Credits section -> Credits tab.",
   "supports": "where the Auto-Refill setting is"
  },
  {
   "id": "t22",
   "url": "https://docs.travis-ci.com/user/billing-faq/",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "If you want your account to be deleted, please contact the Travis CI support.",
   "supports": "account deletion is separate and goes through support"
  },
  {
   "id": "t23",
   "url": "https://docs.travis-ci.com/legal/privacy-policy",
   "title": "Travis CI Privacy Policy",
   "publisher": "vendor",
   "quote": "these storage periods may vary, but are generally limited to the duration of the contractual relationship",
   "supports": "stored personal data is generally kept for the contract's duration"
  },
  {
   "id": "t24",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "Press the Cancel button to notify support of your desire to cancel your plan",
   "supports": "the Cancel button notifies support, who follow up"
  },
  {
   "id": "t25",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "Users on a Concurrency-based Subscription must explicitly cancel their subscription",
   "supports": "concurrency plans need an explicit cancel"
  },
  {
   "id": "t26",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "Your plan remains active until the end of the current billing cycle, which begins on the Date of Cancellation.",
   "supports": "when a concurrency plan ends"
  },
  {
   "id": "t27",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "Once users request cancellation, the remaining credits will be retained until the cancellation is confirmed and processed.",
   "supports": "cancellation is confirmed and processed after the request"
  },
  {
   "id": "t28",
   "url": "https://docs.travis-ci.com/user/billing-faq/",
   "title": "Billing FAQ",
   "publisher": "vendor",
   "quote": "Your Account->Settings->Plan",
   "supports": "where the Plan page is"
  },
  {
   "id": "t29",
   "url": "https://docs.travis-ci.com/user/billing-overview/",
   "title": "Billing overview",
   "publisher": "vendor",
   "quote": "The Free Plan assigned automatically upon sign-up has a limit of 20 concurrent jobs.",
   "supports": "the Free Plan's limit"
  },
  {
   "id": "t30",
   "url": "https://docs.travis-ci.com/legal/terms-of-service",
   "title": "Travis CI Terms of Service",
   "publisher": "vendor",
   "quote": "The Parties may terminate this Agreement for any or no reason at their convenience with a 30 day notice to the end of each month.",
   "supports": "30 days' notice to the end of a month"
  },
  {
   "id": "t31",
   "url": "https://docs.travis-ci.com/legal/terms-of-service",
   "title": "Travis CI Terms of Service",
   "publisher": "vendor",
   "quote": "Termination may be issued in writing or by using the provided account closing mechanism",
   "supports": "ending the agreement in writing or in the account"
  },
  {
   "id": "t32",
   "url": "https://www.travis-ci.com/faq/",
   "title": "Travis CI FAQ",
   "publisher": "vendor",
   "quote": "you'll unlock a free month of service as our thanks for doing so",
   "supports": "annual billing gives a free month"
  },
  {
   "id": "t33",
   "url": "https://www.travis-ci.com/faq/",
   "title": "Travis CI FAQ",
   "publisher": "vendor",
   "quote": "If you're a student, please see our education page for details about our program.",
   "supports": "student program"
  },
  {
   "id": "t34",
   "url": "https://www.travis-ci.com/faq/",
   "title": "Travis CI FAQ",
   "publisher": "vendor",
   "quote": "on a case-by-case basis",
   "supports": "open-source projects are validated case by case for free credits"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "What confirms a cancellation (an email or a status on the Plan page) isn't described in Travis CI's billing docs",
   "Travis CI's billing docs and Terms of Service don't publish refund terms",
   "The billing docs say a plan stays active to the end of the billing cycle, while the Terms set 30 days' notice to the end of a month; how the two combine isn't spelled out",
   "Cancellation and notice terms for on-premises (Server) plans aren't published; they would be in your own agreement with Travis CI",
   "What happens to Auto-refill purchases made after a cancel request isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "The Cancel Subscription button notifies support, who follow up; steps and confirmation updated to match",
    "Added the Terms of Service notice: 30 days to the end of a month, in writing or through the account (the draft said the terms had none)",
    "Added the Plan page path (Your Account, Settings, Plan) and the Free Plan's 20 concurrent job limit",
    "Added free credits for students and open-source projects, and the annual plan's free month",
    "Rewrote the not-confirmed notes; all existing quotes re-checked"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/travis_ci",
 "json": "https://stackcut.io/exits/travis_ci.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "travis-ci--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
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     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "travis-ci--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
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   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}