How to cancel Teamwork.com

Before you cancel

Export first

• Customer Data, as a backup: Send a written request no later than ten days after the termination takes effect. The customer pays Teamwork.com's reasonable expenses for returning or disposing of the data; otherwise the data may be disposed of teamwork.com
• Invoices: Profile icon, Subscription, Invoice history tab; click the download icon on an invoice row. PayPal-paid subscriptions have no invoices in Teamwork.com: see PayPal (PDF) support.teamwork.com

What happens to your data

The help article says your site's data is preserved on Free Forever, with its limits applied. The Terms let Teamwork.com dispose of Customer Data after the agreement terminates unless you request a backup in writing within ten days. No longer retention period is stated.

What you lose

• Paid plan features and paid seats after the billing cycle ends
• Standard seats beyond five: other users become collaborators
• Active projects beyond the five most recently updated: the rest are archived and read-only
• All site data and account access if you delete the site, which is permanent

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Free Forever plan, which the pricing page describes as for small teams starting to bring more structure to their work teamwork.com
• Fewer seats Lower the paid seat count from Plan management, Manage plan; seat changes are prorated at checkout, and some users are downgraded to collaborators if seats run short support.teamwork.com
• Cheaper plan Choose Upgrade or Downgrade under the other plan from Manage plan support.teamwork.com
• Pay yearly Billed annually, which the pricing page labels Save 29% teamwork.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The cancellation flow includes an off-boarding survey before the final Cancel Plan click. The article doesn't say whether it shows offers
• Cancelling and deleting differ: deleting the site is permanent, and it is only possible after the paid billing period ends
• Cancelling in Teamwork.com alone does not stop PayPal charges
• The help article says cancelling in the app takes effect at the end of the billing cycle, while the Terms ask for written notice at least 30 days before renewal and say termination notice can't be given by email. For an annual plan, cancel in the app and send written notice well before the renewal

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/teamwork.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel or Delete Your Account Site admins (in the owner company) can purchase and manage subscriptions. (who can cancel)
2. Cancel or Delete Your Account profile icon (the first step: the profile icon, then Subscription)
3. Cancel or Delete Your Account Cancel plan (the Cancel plan button on the Plan management tab, and Cancel Plan to finish)
4. Cancel or Delete Your Account off-boarding survey (the survey before the final confirm)
5. Cancel or Delete Your Account Your account then automatically switches to Teamwork.com's Free Forever plan. (the account moves to Free Forever)
6. Cancel or Delete Your Account Your site's data is preserved and Free Forever's plan limits are applied as follows: (data is kept after cancelling, under the Free Forever limits)
7. Cancel or Delete Your Account Deleting a Teamwork.com site permanently deletes all of the site's data and removes all account access. (deletion is permanent)
8. Cancel or Delete Your Account Account deletion is only available once your current paid billing period has ended. (deletion only after the paid period ends)
9. Cancel or Delete Your Account solely cancelling a subscription in Teamwork.com does not prevent PayPal continuing to charge. (cancelling in Teamwork.com does not stop PayPal billing)
10. Manage Your Teamwork.com Subscription Subscription cancellations take effect at the end of your current billing cycle. (when cancelling takes effect)
11. Manage Your Teamwork.com Subscription Upgrade or Downgrade (changing to another plan from Manage plan)
12. Manage Your Teamwork.com Subscription some users will be automatically downgraded to collaborators at checkout. (reducing paid seats)
13. Pricing For small teams starting to bring more structure and clarity to their work. (the Free Forever plan's description)
14. Pricing Save 29% (the annual billing discount)
15. Terms of Service shall be automatically renewed for successive periods in line with the Customer's chosen subscription period (automatic renewal)
16. Terms of Service either party notifies the other party of termination, in writing, at least thirty (30) days before the end (the 30-day written notice to stop renewal)
17. Terms of Service which may not be given by email and may only be given by hand or by registered post (how a termination notice must be delivered)
18. Terms of Service are non-cancellable and non-refundable (fees are non-cancellable and non-refundable)
19. Terms of Service no later than ten (10) days after the effective date of the termination of this Agreement, a written request (a backup must be requested within ten days of termination)
20. Terms of Service The Customer shall pay all reasonable expenses incurred by Teamwork.com in returning or disposing of Customer Data. (the customer pays the cost of returning the data)
21. Terms of Service Teamwork.com may destroy or otherwise dispose of any of the Customer Data in its possession unless Teamwork.com receives (data may be disposed of after termination)
22. Terms of Service this Agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period (the agreement ends when the term expires)
23. Cancel or delete your account If you're paying via PayPal, you must also cancel your subscription within PayPal. (PayPal subscriptions must also be cancelled in PayPal)
24. Cancel or delete your account Your account and subscription remain active until the end of your current billing cycle. (access runs to the end of the billing cycle)
25. Cancel or delete your account These accounts can have up to five standard users and five active projects. (the Free Forever limits)
26. Cancel or delete your account The five most recently updated projects remain active. All other projects are automatically archived. (projects over the limit are archived)
27. Cancel or delete your account Archived projects are read-only. (archived projects can't be edited)
28. Manage your Teamwork.com subscription Click the download icon on an invoice row's right to export it as a PDF. (invoices download as PDF)
29. Manage your Teamwork.com subscription Subscriptions paid via PayPal do not generate invoices within Teamwork.com. (PayPal subscriptions have no Teamwork.com invoices)
30. Manage your Teamwork.com subscription At checkout, you are charged a prorated amount, for the remainder of the current billing period, for any additions (or reductions) made (paid seats, add-ons, plan changes). (seat and plan changes are prorated)
31. Terms of Service Campus 1 Park House, Blackpool Retail Park, Blackpool Cork, Co. Cork, Cork, T23 F902, Ireland (the address for notices to Teamwork.com)
32. Terms of Service at least thirty (30) days before the end of the Initial Subscription Term or any Renewal Period (the 30-day notice applies to every renewal period)
33. What is an automatic payment and how do I update or cancel one? Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment (cancelling an automatic payment in PayPal)

Not confirmed yet

• The help articles don't say whether a confirmation email or billing status proves a cancellation
• Teamwork.com doesn't say whether cancelling in the app satisfies the Terms' 30-day written-notice rule
• Optimize and Enterprise plans are sold through sales, and their cancellation terms aren't on the public pages
• Whether paid add-ons such as Spaces or Advanced Security end with the plan isn't covered in the help articles
• Exporting projects, tasks and files before cancelling isn't covered in the subscription help articles; the Terms only cover a backup requested after termination

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).