{
 "id": "teamwork",
 "name": "Teamwork.com",
 "category": "productivity",
 "website": "https://www.teamwork.com",
 "domains": [
  "teamwork.com"
 ],
 "summary": "A site admin cancels from the profile icon: Subscription, Plan management, Cancel plan, survey, then Cancel Plan. Access runs to the end of the billing cycle, then drops to Free Forever (5 users, 5 active projects). PayPal payers must also cancel in PayPal. The Terms want 30 days' written notice.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plans billed by Teamwork.com",
   "applies_to": "Paid plans billed directly by Teamwork.com, monthly or annual, with paid seats",
   "who": "Site admins (in the owner company), per the help article",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Optional: to choose who keeps a standard seat on Free Forever (5 standard users), downgrade the others to collaborators in People first",
     "expect": null
    },
    {
     "do": "Click your profile icon in the top-right of the main navigation menu, then select Subscription",
     "expect": "Plan management"
    },
    {
     "do": "On the Plan management tab, click Cancel plan on your current plan's card",
     "expect": "off-boarding survey"
    },
    {
     "do": "Go through the cancellation flow and complete the off-boarding survey",
     "expect": "Cancel Plan"
    },
    {
     "do": "Click Cancel Plan to finish. If you pay with PayPal, also cancel the subscription in PayPal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Your account and subscription stay active until the end of the current billing cycle, then switch automatically to Free Forever",
   "notice": "The help article gives no notice period; the Terms ask for written notice at least 30 days before a renewal (see the Terms route)",
   "refund": "The help articles don't mention refunds; the Terms say fees are non-cancellable and non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s24",
    "s10",
    "s18",
    "s25"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Under the Terms of Service",
   "applies_to": "Subscriptions under the Terms of Service, for the initial term and each renewal period",
   "who": "The customer, by written notice (the Terms say either party may give notice)",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Write a notice that you are terminating (not renewing) the subscription, at least 30 days before the end of the current term or renewal period",
     "expect": null
    },
    {
     "do": "Deliver it by hand or registered post, not email, to Teamwork Crew Limited, Campus 1 Park House, Blackpool Retail Park, Blackpool, Cork, T23 F902, Ireland",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The agreement terminates when the current term or renewal period expires",
   "notice": "At least 30 days before the end of the Initial Subscription Term or any Renewal Period",
   "refund": "The Terms say the fees are non-cancellable and non-refundable",
   "fees": "Amounts stated in the agreement are non-cancellable, so they stay payable",
   "source_ids": [
    "s15",
    "s16",
    "s32",
    "s17",
    "s31",
    "s18",
    "s22"
   ]
  },
  {
   "channel": "paypal",
   "label": "Paid through PayPal",
   "applies_to": "Teamwork.com subscriptions paid with PayPal",
   "who": "The PayPal account holder, after a site admin cancels the plan in Teamwork.com",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "First cancel the plan in Teamwork.com (Subscription, Plan management, Cancel plan)",
     "expect": null
    },
    {
     "do": "On the PayPal website, go to Settings, click Payments, then select Subscriptions and saved businesses or Automatic Payments",
     "expect": null
    },
    {
     "do": "Select Teamwork.com and cancel the automatic payment",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancelling only in Teamwork.com doesn't stop PayPal charges; both steps are needed",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s9",
    "s23",
    "s33",
    "s29"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free Forever plan, which the pricing page describes as for small teams starting to bring more structure to their work",
   "evidence": "documented",
   "source_ids": [
    "s13"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Lower the paid seat count from Plan management, Manage plan; seat changes are prorated at checkout, and some users are downgraded to collaborators if seats run short",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s30"
   ]
  },
  {
   "type": "downgrade",
   "what": "Choose Upgrade or Downgrade under the other plan from Manage plan",
   "evidence": "documented",
   "source_ids": [
    "s11"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Billed annually, which the pricing page labels Save 29%",
   "evidence": "documented",
   "source_ids": [
    "s14"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer Data, as a backup",
   "how": "Send a written request no later than ten days after the termination takes effect",
   "format": null,
   "limits": "The customer pays Teamwork.com's reasonable expenses for returning or disposing of the data; otherwise the data may be disposed of",
   "source_ids": [
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "data": "Invoices",
   "how": "Profile icon, Subscription, Invoice history tab; click the download icon on an invoice row. PayPal-paid subscriptions have no invoices in Teamwork.com: see PayPal",
   "format": "PDF",
   "limits": null,
   "source_ids": [
    "s28",
    "s29"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "The help article says your site's data is preserved on Free Forever, with its limits applied. The Terms let Teamwork.com dispose of Customer Data after the agreement terminates unless you request a backup in writing within ten days. No longer retention period is stated.",
  "you_lose": [
   "Paid plan features and paid seats after the billing cycle ends",
   "Standard seats beyond five: other users become collaborators",
   "Active projects beyond the five most recently updated: the rest are archived and read-only",
   "All site data and account access if you delete the site, which is permanent"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancellation flow includes an off-boarding survey before the final Cancel Plan click. The article doesn't say whether it shows offers",
  "tips": [
   "Cancelling and deleting differ: deleting the site is permanent, and it is only possible after the paid billing period ends",
   "Cancelling in Teamwork.com alone does not stop PayPal charges",
   "The help article says cancelling in the app takes effect at the end of the billing cycle, while the Terms ask for written notice at least 30 days before renewal and say termination notice can't be given by email. For an annual plan, cancel in the app and send written notice well before the renewal"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "Site admins (in the owner company) can purchase and manage subscriptions.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "profile icon",
   "supports": "the first step: the profile icon, then Subscription"
  },
  {
   "id": "s3",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "Cancel plan",
   "supports": "the Cancel plan button on the Plan management tab, and Cancel Plan to finish"
  },
  {
   "id": "s4",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "off-boarding survey",
   "supports": "the survey before the final confirm"
  },
  {
   "id": "s5",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "Your account then automatically switches to Teamwork.com's Free Forever plan.",
   "supports": "the account moves to Free Forever"
  },
  {
   "id": "s6",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "Your site's data is preserved and Free Forever's plan limits are applied as follows:",
   "supports": "data is kept after cancelling, under the Free Forever limits"
  },
  {
   "id": "s7",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "Deleting a Teamwork.com site permanently deletes all of the site's data and removes all account access.",
   "supports": "deletion is permanent"
  },
  {
   "id": "s8",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "Account deletion is only available once your current paid billing period has ended.",
   "supports": "deletion only after the paid period ends"
  },
  {
   "id": "s9",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or Delete Your Account",
   "publisher": "vendor",
   "quote": "solely cancelling a subscription in Teamwork.com does not prevent PayPal continuing to charge.",
   "supports": "cancelling in Teamwork.com does not stop PayPal billing"
  },
  {
   "id": "s10",
   "url": "https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription",
   "title": "Manage Your Teamwork.com Subscription",
   "publisher": "vendor",
   "quote": "Subscription cancellations take effect at the end of your current billing cycle.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s11",
   "url": "https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription",
   "title": "Manage Your Teamwork.com Subscription",
   "publisher": "vendor",
   "quote": "Upgrade or Downgrade",
   "supports": "changing to another plan from Manage plan"
  },
  {
   "id": "s12",
   "url": "https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription",
   "title": "Manage Your Teamwork.com Subscription",
   "publisher": "vendor",
   "quote": "some users will be automatically downgraded to collaborators at checkout.",
   "supports": "reducing paid seats"
  },
  {
   "id": "s13",
   "url": "https://www.teamwork.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "For small teams starting to bring more structure and clarity to their work.",
   "supports": "the Free Forever plan's description"
  },
  {
   "id": "s14",
   "url": "https://www.teamwork.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Save 29%",
   "supports": "the annual billing discount"
  },
  {
   "id": "s15",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "shall be automatically renewed for successive periods in line with the Customer's chosen subscription period",
   "supports": "automatic renewal"
  },
  {
   "id": "s16",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "either party notifies the other party of termination, in writing, at least thirty (30) days before the end",
   "supports": "the 30-day written notice to stop renewal"
  },
  {
   "id": "s17",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "which may not be given by email and may only be given by hand or by registered post",
   "supports": "how a termination notice must be delivered"
  },
  {
   "id": "s18",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "are non-cancellable and non-refundable",
   "supports": "fees are non-cancellable and non-refundable"
  },
  {
   "id": "s19",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "no later than ten (10) days after the effective date of the termination of this Agreement, a written request",
   "supports": "a backup must be requested within ten days of termination"
  },
  {
   "id": "s20",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "The Customer shall pay all reasonable expenses incurred by Teamwork.com in returning or disposing of Customer Data.",
   "supports": "the customer pays the cost of returning the data"
  },
  {
   "id": "s21",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Teamwork.com may destroy or otherwise dispose of any of the Customer Data in its possession unless Teamwork.com receives",
   "supports": "data may be disposed of after termination"
  },
  {
   "id": "s22",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "this Agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period",
   "supports": "the agreement ends when the term expires"
  },
  {
   "id": "s23",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or delete your account",
   "publisher": "vendor",
   "quote": "If you're paying via PayPal, you must also cancel your subscription within PayPal.",
   "supports": "PayPal subscriptions must also be cancelled in PayPal"
  },
  {
   "id": "s24",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or delete your account",
   "publisher": "vendor",
   "quote": "Your account and subscription remain active until the end of your current billing cycle.",
   "supports": "access runs to the end of the billing cycle"
  },
  {
   "id": "s25",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or delete your account",
   "publisher": "vendor",
   "quote": "These accounts can have up to five standard users and five active projects.",
   "supports": "the Free Forever limits"
  },
  {
   "id": "s26",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or delete your account",
   "publisher": "vendor",
   "quote": "The five most recently updated projects remain active. All other projects are automatically archived.",
   "supports": "projects over the limit are archived"
  },
  {
   "id": "s27",
   "url": "https://support.teamwork.com/projects/subscription/downgrade-or-delete-your-account",
   "title": "Cancel or delete your account",
   "publisher": "vendor",
   "quote": "Archived projects are read-only.",
   "supports": "archived projects can't be edited"
  },
  {
   "id": "s28",
   "url": "https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription",
   "title": "Manage your Teamwork.com subscription",
   "publisher": "vendor",
   "quote": "Click the download icon on an invoice row's right to export it as a PDF.",
   "supports": "invoices download as PDF"
  },
  {
   "id": "s29",
   "url": "https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription",
   "title": "Manage your Teamwork.com subscription",
   "publisher": "vendor",
   "quote": "Subscriptions paid via PayPal do not generate invoices within Teamwork.com.",
   "supports": "PayPal subscriptions have no Teamwork.com invoices"
  },
  {
   "id": "s30",
   "url": "https://support.teamwork.com/projects/subscription/manage-your-teamwork-subscription",
   "title": "Manage your Teamwork.com subscription",
   "publisher": "vendor",
   "quote": "At checkout, you are charged a prorated amount, for the remainder of the current billing period, for any additions (or reductions) made (paid seats, add-ons, plan changes).",
   "supports": "seat and plan changes are prorated"
  },
  {
   "id": "s31",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Campus 1 Park House, Blackpool Retail Park, Blackpool Cork, Co. Cork, Cork, T23 F902, Ireland",
   "supports": "the address for notices to Teamwork.com"
  },
  {
   "id": "s32",
   "url": "https://www.teamwork.com/legal/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "at least thirty (30) days before the end of the Initial Subscription Term or any Renewal Period",
   "supports": "the 30-day notice applies to every renewal period"
  },
  {
   "id": "s33",
   "url": "https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240",
   "title": "What is an automatic payment and how do I update or cancel one?",
   "publisher": "platform",
   "quote": "Go to Settings. Click Payments. Select Subscriptions and saved businesses or Automatic Payments. Select the merchant. On this page, you can cancel the automatic payment",
   "supports": "cancelling an automatic payment in PayPal"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The help articles don't say whether a confirmation email or billing status proves a cancellation",
   "Teamwork.com doesn't say whether cancelling in the app satisfies the Terms' 30-day written-notice rule",
   "Optimize and Enterprise plans are sold through sales, and their cancellation terms aren't on the public pages",
   "Whether paid add-ons such as Spaces or Advanced Security end with the plan isn't covered in the help articles",
   "Exporting projects, tasks and files before cancelling isn't covered in the subscription help articles; the Terms only cover a backup requested after termination"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel steps, timing, Free Forever switch, deletion rules and Terms clauses against Teamwork.com's help articles and Terms; confirmed",
    "Added a PayPal route: PayPal payers must also cancel the automatic payment in PayPal (s23, s33)",
    "Added the Free Forever limits (5 standard users, 5 active projects; other projects archived and read-only) and an optional step to pick who keeps a seat",
    "Terms route: added the notice address in Cork, Ireland (s31)",
    "Added invoice download as PDF from Invoice history (s28)",
    "No App Store, Google Play or reseller billing is described in Teamwork.com's subscription help or Terms"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/teamwork",
 "json": "https://stackcut.io/exits/teamwork.json",
 "evidence": {
  "packet_revision": "47e1f6236d3533d8ac7d08c625e3df85005b797444c63bc54e199e66cf56e64a",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "teamwork--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "teamwork--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "teamwork--paypal--r3",
    "channel": "paypal",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}