How to cancel Atlassian Statuspage

Before you cancel

Export first

• Your page's subscribers (email, SMS and webhook): A page admin clicks Subscribers in the left sidebar, then Export subscribers, chooses the subscriber types and format, and clicks Export subscribers; the file is emailed (CSV or JSON). Slack subscribers can't be exported support.atlassian.com

What happens to your data

Account data stays unless you ask support to delete it permanently. Deleting a page is final 60 days after the request. After an agreement ends, Atlassian deletes customer data as its documentation describes.

What you lose

• The status page, which becomes inactive (at once in the Click here flow)
• Slack subscribers, which can't be exported

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The free plan includes 100 subscribers, 25 components, two team members, two metrics and email notifications atlassian.com
• Cheaper plan On a monthly plan, pick a lower-priced plan in Billing: it takes effect immediately, and the price difference becomes an account credit on upcoming bills (not a refund). Annual plans change through support support.atlassian.com support.atlassian.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Statuspage from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Check which option the billing page shows: Cancel the subscription ends at period end, while Click here ends it immediately with no credit
• Only Billing admins can cancel a page subscription; billing admin permission is granted through Atlassian's billing console
• Each page is billed separately: cancel every paid page
• Statuspage's billing FAQ also says to contact support to cancel, which is the way for annual plans
• To delete a page, cancel its subscription first; deletion becomes final 60 days after the request, and any product admin can cancel the request until then
• To delete the organization when you have only one page, contact Atlassian support

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/statuspage.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated medium).

Link from JustDeleteMe (MIT).

Sources

1. Cancel your subscription Click your avatar in the top right of the Statuspage management interface. (where the cancel flow starts)
2. Cancel your subscription Select the page you want to cancel your subscription for. (choosing the page)
3. Cancel your subscription If you see Cancel the subscription under your billing details: (the end-of-period variant)
4. Cancel your subscription Cancellation will go into effect at the end of your current billing period. Contact support to reactivate your billing. (when the end-of-period variant takes effect)
5. Cancel your subscription If you see Click here under your billing details: (the immediate variant)
6. Cancel your subscription Cancellation will go into effect immediately. Your page will become inactive, and no credit is given for the remaining time on your subscription. (the immediate variant ends access with no credit)
7. Cancel your subscription Contact support if you want your account data permanently deleted. (data stays unless deletion is requested)
8. Cancel your subscription we are only able to offer refunds within the first paid month of service for monthly subscriptions, and within 30 days of payment for annual subscriptions. (the refund windows)
9. Cancel your subscription After these periods, we cannot offer refunds. (no refunds after the windows)
10. What user permissions can I grant? Cancel a page subscription (the permissions table row for cancelling, ticked for Billing admin only)
11. What user permissions can I grant? Billing permissions in Statuspage are not strictly linked to product roles, allowing any user, including Statuspage product admins, to receive billing admin permissions if granted through the billing console. (how billing admin permission is granted)
12. Common questions about Statuspage billing Contact our support team to cancel your subscription. (cancelling through support)
13. Common questions about Statuspage billing If you are on an annual Statuspage plan, contact us to change your plan. (annual plans change through support)
14. Update your billing plan Only customers on monthly paid plans can update their billing plan this way. (self-serve plan changes are for monthly plans)
15. Update your billing plan If you selected a lower-priced plan your plan change also happens immediately. (downgrades take effect immediately)
16. Update your billing plan It's important to note that funds are not refunded, but are applied as an account credit. (downgrades give a credit, not a refund)
17. Statuspage pricing Our free plan gives you access to 100 subscribers, 25 components, two team members, two metrics, email notifications. (the free plan limits)
18. Statuspage pricing We do, although right now the setup is manual and requires a signed order form. (annual billing needs a signed order form)
19. Atlassian Customer Agreement a Subscription Term will automatically renew at Atlassian's then current rates for (auto-renewal)
20. Atlassian Customer Agreement Either party may elect not to renew a Subscription Term by giving notice to the other party before the end of the current Subscription Term. (the non-renewal notice deadline)
21. Atlassian Customer Agreement Customer must provide any notice of non-renewal through account settings in the Products, by contacting Atlassian's support team or by otherwise providing Atlassian notice. (how notice must be given)
22. Atlassian Customer Agreement Customer may terminate this Agreement or a Subscription Term upon notice for any reason. (termination for convenience)
23. Atlassian Customer Agreement any unpaid amounts for the then-current Subscription Terms and any related service periods will become due and payable immediately upon such termination. (the rest of the term is still owed)
24. Atlassian Customer Agreement Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason (the 30-day return policy on a first order)
25. Atlassian Customer Agreement Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation. (data deletion after the agreement ends)
26. Export subscribers Statuspage allows page admins to export a list of all subscribers in either JSON or CSV format. (what can be exported, by whom, and the format)
27. Export subscribers After you've selected your options, click Export subscribers and your results will be emailed to you shortly. (the export is emailed)
28. Export subscribers Slack subscribers can't be exported. (the export limit)
29. Delete a page or organization To delete your page, you need to cancel your subscription on that page first, if there is one. (cancel before deleting a page)
30. Delete a page or organization Once the deletion request is confirmed, permanent deletion process will start after 60 days. (the 60-day deletion window)
31. Delete a page or organization Statuspage pages can be permanently deleted by product admins. (who can delete a page)
32. Delete a page or organization If you only have one page and need to delete your organization, contact Atlassian support to assist with the deletion process (deleting the organization)
33. Common questions about Statuspage billing You're eligible for a refund if you cancel the plan within the first paid month of service for monthly subscriptions, and within 30 days of payment for annual subscriptions. (refund eligibility)
34. Atlassian Customer Agreement if Customer's prior Subscription Term was for twelve (12) months or more, twelve (12) months. (the renewal length for annual terms)
35. Atlassian Customer Agreement If Customer purchases through a Reseller, Customer must pay all applicable amounts directly to the Reseller (reseller purchases are paid to the reseller)
36. Atlassian Customer Agreement For any purchases Customer makes through a Reseller, any refunds from Atlassian payable to Customer relating to that purchase will be remitted by that Reseller (refunds on reseller purchases come through the reseller)
37. Atlassian Customer Agreement Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2 (no refund when ending a term early for convenience)

Not confirmed yet

• No confirmation email or on-screen confirmation of the cancellation is documented
• The billing FAQ's contact link (help.statuspage.io/help/contact-us-30) leads to a missing page, and Atlassian's contact page couldn't be read, so the exact way to reach support isn't confirmed
• Whether annual billing costs less than monthly is not stated
• How long data is kept after cancelling, if you don't request deletion, is not stated
• Exporting incidents or components (for example through the Statuspage API) was not researched; only the subscriber export is covered
• Statuspage's docs mention no app store or reseller billing; the reseller route rests on the Atlassian Customer Agreement, not a Statuspage help page

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).