{
 "id": "statuspage",
 "name": "Atlassian Statuspage",
 "category": "developer_tools",
 "website": "https://www.atlassian.com/software/statuspage",
 "domains": [
  "statuspage.io"
 ],
 "summary": "A Billing admin opens the avatar menu, Billing, picks the page, then Cancel the subscription (ends at period end) or Click here (ends at once: the page goes inactive, no credit). Annual plans go through Atlassian support and auto-renew unless you give notice before the term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Monthly Statuspage plans paid by card (each page has its own subscription)",
   "who": "A Billing admin (the permissions table gives Cancel a page subscription to Billing admins only)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the Statuspage management interface, click your avatar in the top right and select Billing",
     "expect": null
    },
    {
     "do": "Select the page whose subscription you want to cancel",
     "expect": "Cancel the subscription, or Click here, under your billing details"
    },
    {
     "do": "If you see Cancel the subscription, select it, then select Confirm",
     "expect": null
    },
    {
     "do": "If you see Click here instead, select it, then select OK. This ends the subscription immediately",
     "expect": null
    },
    {
     "do": "Repeat for each paid page",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancel the subscription: at the end of the current billing period. Click here: immediately; the page becomes inactive and there's no credit for the remaining time",
   "notice": null,
   "refund": "Only within the first paid month of service for monthly subscriptions (within 30 days of payment for annual ones); after that, no refunds",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s8",
    "s9",
    "s10",
    "s11",
    "s33"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Annual Statuspage plans, paid by card or invoice (set up manually with a signed order form)",
   "who": "The Billing admin, through Atlassian support",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact Atlassian support and say you don't want the annual subscription to renew (or to change the plan); send the notice before the current term ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term; if you don't give notice, a term of 12 months or more renews for another 12 months at Atlassian's then-current rates",
   "notice": "Notice of non-renewal must reach Atlassian before the end of the current term, through account settings, Atlassian support, or other notice to Atlassian",
   "refund": "Annual subscriptions: refunds only within 30 days of payment (the Customer Agreement also lets a first order be ended within 30 days for a refund); after that, none",
   "fees": "Ending an annual term early for convenience gives no refund, and any unpaid amounts for the rest of the term become due immediately",
   "source_ids": [
    "s12",
    "s13",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24",
    "s34",
    "s8",
    "s37"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through an Atlassian partner",
   "applies_to": "Statuspage subscriptions bought through an Atlassian reseller (partner), which bills you",
   "who": "The customer's Billing admin",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Before the current term ends, tell Atlassian you don't want to renew: through account settings, Atlassian support, or other notice to Atlassian",
     "expect": null
    },
    {
     "do": "Settle any payment or refund with the reseller: you pay the reseller directly, and it passes on any refund from Atlassian",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term",
   "notice": "Notice of non-renewal must be given before the end of the current term",
   "refund": "Any refund from Atlassian on a reseller purchase is paid through the reseller",
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s35",
    "s36"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The free plan includes 100 subscribers, 25 components, two team members, two metrics and email notifications",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  },
  {
   "type": "downgrade",
   "what": "On a monthly plan, pick a lower-priced plan in Billing: it takes effect immediately, and the price difference becomes an account credit on upcoming bills (not a refund). Annual plans change through support",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s13"
   ]
  }
 ],
 "export": [
  {
   "data": "Your page's subscribers (email, SMS and webhook)",
   "how": "A page admin clicks Subscribers in the left sidebar, then Export subscribers, chooses the subscriber types and format, and clicks Export subscribers; the file is emailed",
   "format": "CSV or JSON",
   "limits": "Slack subscribers can't be exported",
   "source_ids": [
    "s26",
    "s27",
    "s28"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the billing period, or immediately if the billing page offered Click here",
  "data_kept": "Account data stays unless you ask support to delete it permanently. Deleting a page is final 60 days after the request. After an agreement ends, Atlassian deletes customer data as its documentation describes",
  "you_lose": [
   "The status page, which becomes inactive (at once in the Click here flow)",
   "Slack subscribers, which can't be exported"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check which option the billing page shows: Cancel the subscription ends at period end, while Click here ends it immediately with no credit",
   "Only Billing admins can cancel a page subscription; billing admin permission is granted through Atlassian's billing console",
   "Each page is billed separately: cancel every paid page",
   "Statuspage's billing FAQ also says to contact support to cancel, which is the way for annual plans",
   "To delete a page, cancel its subscription first; deletion becomes final 60 days after the request, and any product admin can cancel the request until then",
   "To delete the organization when you have only one page, contact Atlassian support"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Click your avatar in the top right of the Statuspage management interface.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Select the page you want to cancel your subscription for.",
   "supports": "choosing the page"
  },
  {
   "id": "s3",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If you see Cancel the subscription under your billing details:",
   "supports": "the end-of-period variant"
  },
  {
   "id": "s4",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Cancellation will go into effect at the end of your current billing period. Contact support to reactivate your billing.",
   "supports": "when the end-of-period variant takes effect"
  },
  {
   "id": "s5",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "If you see Click here under your billing details:",
   "supports": "the immediate variant"
  },
  {
   "id": "s6",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Cancellation will go into effect immediately. Your page will become inactive, and no credit is given for the remaining time on your subscription.",
   "supports": "the immediate variant ends access with no credit"
  },
  {
   "id": "s7",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Contact support if you want your account data permanently deleted.",
   "supports": "data stays unless deletion is requested"
  },
  {
   "id": "s8",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "we are only able to offer refunds within the first paid month of service for monthly subscriptions, and within 30 days of payment for annual subscriptions.",
   "supports": "the refund windows"
  },
  {
   "id": "s9",
   "url": "https://support.atlassian.com/statuspage/docs/cancel-your-subscription/",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "After these periods, we cannot offer refunds.",
   "supports": "no refunds after the windows"
  },
  {
   "id": "s10",
   "url": "https://support.atlassian.com/statuspage/docs/what-user-permissions-can-i-grant/",
   "title": "What user permissions can I grant?",
   "publisher": "vendor",
   "quote": "Cancel a page subscription",
   "supports": "the permissions table row for cancelling, ticked for Billing admin only"
  },
  {
   "id": "s11",
   "url": "https://support.atlassian.com/statuspage/docs/what-user-permissions-can-i-grant/",
   "title": "What user permissions can I grant?",
   "publisher": "vendor",
   "quote": "Billing permissions in Statuspage are not strictly linked to product roles, allowing any user, including Statuspage product admins, to receive billing admin permissions if granted through the billing console.",
   "supports": "how billing admin permission is granted"
  },
  {
   "id": "s12",
   "url": "https://support.atlassian.com/statuspage/docs/common-questions-about-statuspage-billing/",
   "title": "Common questions about Statuspage billing",
   "publisher": "vendor",
   "quote": "Contact our support team to cancel your subscription.",
   "supports": "cancelling through support"
  },
  {
   "id": "s13",
   "url": "https://support.atlassian.com/statuspage/docs/common-questions-about-statuspage-billing/",
   "title": "Common questions about Statuspage billing",
   "publisher": "vendor",
   "quote": "If you are on an annual Statuspage plan, contact us to change your plan.",
   "supports": "annual plans change through support"
  },
  {
   "id": "s14",
   "url": "https://support.atlassian.com/statuspage/docs/update-your-billing-plan/",
   "title": "Update your billing plan",
   "publisher": "vendor",
   "quote": "Only customers on monthly paid plans can update their billing plan this way.",
   "supports": "self-serve plan changes are for monthly plans"
  },
  {
   "id": "s15",
   "url": "https://support.atlassian.com/statuspage/docs/update-your-billing-plan/",
   "title": "Update your billing plan",
   "publisher": "vendor",
   "quote": "If you selected a lower-priced plan your plan change also happens immediately.",
   "supports": "downgrades take effect immediately"
  },
  {
   "id": "s16",
   "url": "https://support.atlassian.com/statuspage/docs/update-your-billing-plan/",
   "title": "Update your billing plan",
   "publisher": "vendor",
   "quote": "It's important to note that funds are not refunded, but are applied as an account credit.",
   "supports": "downgrades give a credit, not a refund"
  },
  {
   "id": "s17",
   "url": "https://www.atlassian.com/software/statuspage/pricing",
   "title": "Statuspage pricing",
   "publisher": "vendor",
   "quote": "Our free plan gives you access to 100 subscribers, 25 components, two team members, two metrics, email notifications.",
   "supports": "the free plan limits"
  },
  {
   "id": "s18",
   "url": "https://www.atlassian.com/software/statuspage/pricing",
   "title": "Statuspage pricing",
   "publisher": "vendor",
   "quote": "We do, although right now the setup is manual and requires a signed order form.",
   "supports": "annual billing needs a signed order form"
  },
  {
   "id": "s19",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "a Subscription Term will automatically renew at Atlassian's then current rates for",
   "supports": "auto-renewal"
  },
  {
   "id": "s20",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "Either party may elect not to renew a Subscription Term by giving notice to the other party before the end of the current Subscription Term.",
   "supports": "the non-renewal notice deadline"
  },
  {
   "id": "s21",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "Customer must provide any notice of non-renewal through account settings in the Products, by contacting Atlassian's support team or by otherwise providing Atlassian notice.",
   "supports": "how notice must be given"
  },
  {
   "id": "s22",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "Customer may terminate this Agreement or a Subscription Term upon notice for any reason.",
   "supports": "termination for convenience"
  },
  {
   "id": "s23",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "any unpaid amounts for the then-current Subscription Terms and any related service periods will become due and payable immediately upon such termination.",
   "supports": "the rest of the term is still owed"
  },
  {
   "id": "s24",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "Within thirty (30) days of its initial Order for a Product, Customer may terminate the Subscription Term for that Product, for any or no reason",
   "supports": "the 30-day return policy on a first order"
  },
  {
   "id": "s25",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "Following expiration or termination, unless prohibited by Law, Atlassian will delete Customer Data in accordance with the Documentation.",
   "supports": "data deletion after the agreement ends"
  },
  {
   "id": "s26",
   "url": "https://support.atlassian.com/statuspage/docs/export-subscribers/",
   "title": "Export subscribers",
   "publisher": "vendor",
   "quote": "Statuspage allows page admins to export a list of all subscribers in either JSON or CSV format.",
   "supports": "what can be exported, by whom, and the format"
  },
  {
   "id": "s27",
   "url": "https://support.atlassian.com/statuspage/docs/export-subscribers/",
   "title": "Export subscribers",
   "publisher": "vendor",
   "quote": "After you've selected your options, click Export subscribers and your results will be emailed to you shortly.",
   "supports": "the export is emailed"
  },
  {
   "id": "s28",
   "url": "https://support.atlassian.com/statuspage/docs/export-subscribers/",
   "title": "Export subscribers",
   "publisher": "vendor",
   "quote": "Slack subscribers can't be exported.",
   "supports": "the export limit"
  },
  {
   "id": "s29",
   "url": "https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/",
   "title": "Delete a page or organization",
   "publisher": "vendor",
   "quote": "To delete your page, you need to cancel your subscription on that page first, if there is one.",
   "supports": "cancel before deleting a page"
  },
  {
   "id": "s30",
   "url": "https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/",
   "title": "Delete a page or organization",
   "publisher": "vendor",
   "quote": "Once the deletion request is confirmed, permanent deletion process will start after 60 days.",
   "supports": "the 60-day deletion window"
  },
  {
   "id": "s31",
   "url": "https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/",
   "title": "Delete a page or organization",
   "publisher": "vendor",
   "quote": "Statuspage pages can be permanently deleted by product admins.",
   "supports": "who can delete a page"
  },
  {
   "id": "s32",
   "url": "https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/",
   "title": "Delete a page or organization",
   "publisher": "vendor",
   "quote": "If you only have one page and need to delete your organization, contact Atlassian support to assist with the deletion process",
   "supports": "deleting the organization"
  },
  {
   "id": "s33",
   "url": "https://support.atlassian.com/statuspage/docs/common-questions-about-statuspage-billing/",
   "title": "Common questions about Statuspage billing",
   "publisher": "vendor",
   "quote": "You're eligible for a refund if you cancel the plan within the first paid month of service for monthly subscriptions, and within 30 days of payment for annual subscriptions.",
   "supports": "refund eligibility"
  },
  {
   "id": "s34",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "if Customer's prior Subscription Term was for twelve (12) months or more, twelve (12) months.",
   "supports": "the renewal length for annual terms"
  },
  {
   "id": "s35",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "If Customer purchases through a Reseller, Customer must pay all applicable amounts directly to the Reseller",
   "supports": "reseller purchases are paid to the reseller"
  },
  {
   "id": "s36",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "For any purchases Customer makes through a Reseller, any refunds from Atlassian payable to Customer relating to that purchase will be remitted by that Reseller",
   "supports": "refunds on reseller purchases come through the reseller"
  },
  {
   "id": "s37",
   "url": "https://www.atlassian.com/legal/atlassian-customer-agreement",
   "title": "Atlassian Customer Agreement",
   "publisher": "vendor",
   "quote": "Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2",
   "supports": "no refund when ending a term early for convenience"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "No confirmation email or on-screen confirmation of the cancellation is documented",
   "The billing FAQ's contact link (help.statuspage.io/help/contact-us-30) leads to a missing page, and Atlassian's contact page couldn't be read, so the exact way to reach support isn't confirmed",
   "Whether annual billing costs less than monthly is not stated",
   "How long data is kept after cancelling, if you don't request deletion, is not stated",
   "Exporting incidents or components (for example through the Statuspage API) was not researched; only the subscriber export is covered",
   "Statuspage's docs mention no app store or reseller billing; the reseller route rests on the Atlassian Customer Agreement, not a Statuspage help page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added a route for subscriptions bought through an Atlassian reseller: pay and get refunds through the reseller, give Atlassian non-renewal notice before the term ends (Customer Agreement)",
    "Sales-contract fees now cite the Agreement's no-refund sentence for ending a term early (s37)",
    "Re-read the cancel, billing FAQ, permissions, plan-change and delete-page articles and the Customer Agreement: the rest matched"
   ]
  }
 },
 "delete_account": {
  "url": "https://id.atlassian.com/manage/close-account",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "statuspage",
  "name": "Statuspage",
  "recipes": [
   {
    "id": "basic-status",
    "title": "Independent status page and basic checks",
    "best_year_one_net": 308
   }
  ]
 },
 "page": "https://stackcut.io/cancel/statuspage",
 "json": "https://stackcut.io/exits/statuspage.json",
 "evidence": {
  "packet_revision": "d8ddc05fd9e7f67a7876822bb2a77ae012b1176d4f4d27de9ea53dbdecdcc90c",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "statuspage--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "statuspage--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "statuspage--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}