Business software · Productivity and business software

How to cancel Sprig

Starter: go to Settings > Billing & Plans > Manage plan, sign in to the billing system with the billing email and cancel; the account reverts to Free after the cycle. Enterprise terms renew every 12 months unless you email non-renewal notice to legal@sprig.com 60 days before the term ends.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Sprig's cancel page

The short answer

  • Where: Open Settings > Billing & Plans > Manage plan (app.sprig.com).
  • When it ends: Your plan will revert to a Free Plan after the current billing cycle ends..
  • Contract notice: Written notice of non-renewal at least 60 days before the end of the current Subscription Term, sent to legal@sprig.com. How to give notice
  • Before you go: export Responses from Surveys, In-Product Surveys and Feedback studies, as a CSV file. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Responses from Surveys, In-Product Surveys and Feedback studies, as a CSV file: Open the study, select Download CSV in the right sidebar, choose a column format, then select Download CSV. The download link comes by email (CSV). Up to 950,000 rows. The link expires after 1 week docs.sprig.com

What happens to your data

Under the Enterprise terms, Sprig deletes Company Data within 60 days of a request after termination or expiration. Starter data retention isn't on the pages read.

What you lose

  • Enterprise access, which 'will cease upon any termination or expiration of this Agreement'
  • The right to export Company Data, which the agreement allows 'During a Subscription Term'

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Starter plan (self-serve)

Online, self-serve The Starter plan billed by Sprig. Who can cancel: Whoever can sign in to the billing system with the email used to set up billing.

  1. Open Settings > Billing & Plans > Manage plan
  2. Log in to the billing system with the email used to set up billing, then cancel the plan there
Confirm it worked
Not stated on the pages read
Access ends
Your plan will revert to a Free Plan after the current billing cycle ends.
Fees
Your team may incur additional charges if you exceed your allotted usage for MUUs
Open the page
Source: docs.sprig.com

Enterprise Order Form

Through sales Enterprise plans signed under an Order Form and the Sprig Service Agreement. Who can cancel: The customer that signed the Order Form.

  1. Check your Order Form for the term end date: the initial term is 12 months unless the Order Form states otherwise
  2. Email written notice of non-renewal to legal@sprig.com, with "Legal Notice" in the subject line, at least 60 days before the current Subscription Term ends
Confirm it worked
Not stated on the pages read
Access ends
Access ends when the Agreement terminates or expires
Notice
Written notice of non-renewal at least 60 days before the end of the current Subscription Term, sent to legal@sprig.com
Refunds
All fees and expenses are non-refundable except as expressly set out in this Agreement
Fees
Sprig may raise fees for a Renewal Term by up to 5% a year, with at least 60 days' notice before the Renewal Term
Source: sprig.com docs.sprig.com

Questions people ask

Can I get a refund if I cancel Sprig?

Enterprise Order Form: All fees and expenses are non-refundable except as expressly set out in this Agreement.

Source: sprig.com

If I cancel Sprig, when does my access end?

Starter plan (self-serve): Your plan will revert to a Free Plan after the current billing cycle ends. Enterprise Order Form: Access ends when the Agreement terminates or expires.

Source: docs.sprig.com sprig.com

Is there a fee to cancel Sprig?

Starter plan (self-serve): Your team may incur additional charges if you exceed your allotted usage for MUUs. Enterprise Order Form: Sprig may raise fees for a Renewal Term by up to 5% a year, with at least 60 days' notice before the Renewal Term.

Source: docs.sprig.com sprig.com

How long before renewal do I need to cancel Sprig?

Enterprise Order Form: Written notice of non-renewal at least 60 days before the end of the current Subscription Term, sent to legal@sprig.com.

Source: sprig.com

What happens to my data when I cancel Sprig?

Under the Enterprise terms, Sprig deletes Company Data within 60 days of a request after termination or expiration. Starter data retention isn't on the pages read.

Source: sprig.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Downgrade options are discussed by email with Sprig Support at support@sprig.com docs.sprig.com
  • Free plan Sprig has a Free plan alongside Starter and Enterprise. A cancelled Starter account reverts to Free after the billing cycle docs.sprig.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Starter is cancelled in Sprig's billing system, which you sign in to with the email used to set up billing
  • Downgrades from Enterprise are discussed by email with support@sprig.com
  • Export CSVs while the subscription term is running, since the agreement's export right applies during a Subscription Term
  • Going over your monthly usage limit may result in being unable to launch additional studies

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/sprig.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Plans, Teams and Billing Sprig supports three plans: Free, Starter, and Enterprise. (the plan tiers)
  2. Plans, Teams and Billing Settings > Billing & Plans > Manage plan (the menu path to the Starter plan's billing)
  3. Plans, Teams and Billing billing system (the Starter plan is cancelled in the billing system)
  4. Plans, Teams and Billing the email used to set up billing (who can cancel)
  5. Plans, Teams and Billing Your plan will revert to a Free Plan after the current billing cycle ends. (when access moves to Free)
  6. Plans, Teams and Billing your team may incur additional charges if you exceed your allotted usage for MUUs (overage charges)
  7. Plans, Teams and Billing If you want to discuss downgrade options, please email Sprig Support at support@sprig.com. (downgrades are handled by email)
  8. Plans, Teams and Billing account team (Enterprise customers deal with their account team)
  9. Plans, Teams and Billing please contact support@sprig.com (billing questions go to support)
  10. Usage (MUUs) exceeding your monthly usage limit may result in being unable to launch additional studies (what happens over the usage limit)
  11. Sprig Service Agreement Each Subscription Term will last for an initial 12 (twelve) month period (the initial term length)
  12. Sprig Service Agreement Each Subscription Term will renew for successive 12 (twelve) month periods (automatic renewal)
  13. Sprig Service Agreement notifies the other in writing of non-renewal at least 60 days prior to the end of the current Subscription Term (60-day non-renewal notice)
  14. Sprig Service Agreement All fees and expenses are non-refundable except as expressly set out in this Agreement. (fees are not refunded)
  15. Sprig Service Agreement Sprig may increase fees for any Renewal Term by up to 5% annually with at least 60 days' notice prior to the Renewal Term (renewal price increases and their notice)
  16. Sprig Service Agreement will cease upon any termination or expiration of this Agreement (access ends with the agreement)
  17. Sprig Service Agreement During a Subscription Term, Company may export Company Data from the Services. (export right during the term)
  18. Sprig Service Agreement within 60 days of request, Sprig will delete Company Data (deletion after termination)
  19. Exporting Study Data (CSV) Exporting CSV files is available for Surveys, In-Product-Surveys, and Feedback studies. (which studies can be exported)
  20. Exporting Study Data (CSV) In the right sidebar, select Download CSV (where the export starts)
  21. Exporting Study Data (CSV) CSV exports will be delivered to the user who requested them through a link in an email. (the download link arrives by email)
  22. Exporting Study Data (CSV) CSV exports support up to 950,000 rows. (the row limit)
  23. Exporting Study Data (CSV) The link will expire after 1 week. (the download link expires)
  24. Plans, Teams and Billing log into the billing system with the email used to set up billing (the cancel happens in the billing system, signed in with the billing email)
  25. Sprig Service Agreement unless the Order Form states otherwise (an Order Form can set a different initial term)
  26. Sprig Service Agreement if to Sprig then to “legal@sprig.com” (where notices to Sprig go)
  27. Sprig Service Agreement with the words “Legal Notice” in the subject line. (the subject line for notices)

Not confirmed yet

  • Sprig's docs don't say what confirms a Starter cancellation, such as an email or a status on the billing page
  • Each Enterprise Order Form sets its own term, price and payment dates, which decide the actual end date; Order Forms aren't public
  • Refunds on Starter, and what happens to Starter data after cancelling, aren't in Sprig's docs or Service Agreement
  • Replay clips and heatmap data have no documented CSV export
  • Annual billing and nonprofit or startup programs aren't on Sprig's public pages
  • Sprig's docs don't say whether the Starter cancel flow shows an offer or asks why before the final confirmation

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).