{
 "id": "sprig",
 "name": "Sprig",
 "category": "productivity",
 "website": "https://sprig.com",
 "domains": [
  "sprig.com",
  "docs.sprig.com",
  "app.sprig.com"
 ],
 "summary": "Starter: go to Settings > Billing & Plans > Manage plan, sign in to the billing system with the billing email and cancel; the account reverts to Free after the cycle. Enterprise terms renew every 12 months unless you email non-renewal notice to legal@sprig.com 60 days before the term ends.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Starter plan (self-serve)",
   "applies_to": "The Starter plan billed by Sprig",
   "who": "Whoever can sign in to the billing system with the email used to set up billing",
   "method": "self_serve",
   "start_url": "https://app.sprig.com/settings/plans",
   "steps": [
    {
     "do": "Open Settings > Billing & Plans > Manage plan",
     "expect": null
    },
    {
     "do": "Log in to the billing system with the email used to set up billing, then cancel the plan there",
     "expect": null
    }
   ],
   "confirm_by": "Not stated on the pages read",
   "effective": "Your plan will revert to a Free Plan after the current billing cycle ends.",
   "notice": null,
   "refund": null,
   "fees": "Your team may incur additional charges if you exceed your allotted usage for MUUs",
   "source_ids": [
    "s_pb_path",
    "s_pb_billing",
    "s_pb_email",
    "s_pb_login",
    "s_pb_revert",
    "s_pb_overage"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise Order Form",
   "applies_to": "Enterprise plans signed under an Order Form and the Sprig Service Agreement",
   "who": "The customer that signed the Order Form",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Order Form for the term end date: the initial term is 12 months unless the Order Form states otherwise",
     "expect": null
    },
    {
     "do": "Email written notice of non-renewal to legal@sprig.com, with \"Legal Notice\" in the subject line, at least 60 days before the current Subscription Term ends",
     "expect": null
    }
   ],
   "confirm_by": "Not stated on the pages read",
   "effective": "Access ends when the Agreement terminates or expires",
   "notice": "Written notice of non-renewal at least 60 days before the end of the current Subscription Term, sent to legal@sprig.com",
   "refund": "All fees and expenses are non-refundable except as expressly set out in this Agreement",
   "fees": "Sprig may raise fees for a Renewal Term by up to 5% a year, with at least 60 days' notice before the Renewal Term",
   "source_ids": [
    "s_sa_term",
    "s_sa_orderform",
    "s_sa_renew",
    "s_sa_notice",
    "s_sa_notice_to",
    "s_sa_subject",
    "s_sa_refund",
    "s_sa_increase",
    "s_sa_end",
    "s_pb_account"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Downgrade options are discussed by email with Sprig Support at support@sprig.com",
   "evidence": "documented",
   "source_ids": [
    "s_pb_downgrade"
   ]
  },
  {
   "type": "free_plan",
   "what": "Sprig has a Free plan alongside Starter and Enterprise. A cancelled Starter account reverts to Free after the billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s_pb_plans",
    "s_pb_revert"
   ]
  }
 ],
 "export": [
  {
   "data": "Responses from Surveys, In-Product Surveys and Feedback studies, as a CSV file",
   "how": "Open the study, select Download CSV in the right sidebar, choose a column format, then select Download CSV. The download link comes by email",
   "format": "CSV",
   "limits": "Up to 950,000 rows. The link expires after 1 week",
   "source_ids": [
    "s_ex_types",
    "s_ex_steps",
    "s_ex_email",
    "s_ex_rows",
    "s_ex_expire"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Starter: the Free Plan, after the current billing cycle ends. Enterprise: when the Agreement terminates or expires",
  "data_kept": "Under the Enterprise terms, Sprig deletes Company Data within 60 days of a request after termination or expiration. Starter data retention isn't on the pages read",
  "you_lose": [
   "Enterprise access, which 'will cease upon any termination or expiration of this Agreement'",
   "The right to export Company Data, which the agreement allows 'During a Subscription Term'"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Starter is cancelled in Sprig's billing system, which you sign in to with the email used to set up billing",
   "Downgrades from Enterprise are discussed by email with support@sprig.com",
   "Export CSVs while the subscription term is running, since the agreement's export right applies during a Subscription Term",
   "Going over your monthly usage limit may result in being unable to launch additional studies"
  ]
 },
 "sources": [
  {
   "id": "s_pb_plans",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "Sprig supports three plans: Free, Starter, and Enterprise.",
   "supports": "the plan tiers"
  },
  {
   "id": "s_pb_path",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "Settings > Billing & Plans > Manage plan",
   "supports": "the menu path to the Starter plan's billing"
  },
  {
   "id": "s_pb_billing",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "billing system",
   "supports": "the Starter plan is cancelled in the billing system"
  },
  {
   "id": "s_pb_email",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "the email used to set up billing",
   "supports": "who can cancel"
  },
  {
   "id": "s_pb_revert",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "Your plan will revert to a Free Plan after the current billing cycle ends.",
   "supports": "when access moves to Free"
  },
  {
   "id": "s_pb_overage",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "your team may incur additional charges if you exceed your allotted usage for MUUs",
   "supports": "overage charges"
  },
  {
   "id": "s_pb_downgrade",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "If you want to discuss downgrade options, please email Sprig Support at support@sprig.com.",
   "supports": "downgrades are handled by email"
  },
  {
   "id": "s_pb_account",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "account team",
   "supports": "Enterprise customers deal with their account team"
  },
  {
   "id": "s_pb_support",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "please contact support@sprig.com",
   "supports": "billing questions go to support"
  },
  {
   "id": "s_us_limit",
   "url": "https://docs.sprig.com/docs/account-and-settings/usage-muu/index",
   "title": "Usage (MUUs)",
   "publisher": "vendor",
   "quote": "exceeding your monthly usage limit may result in being unable to launch additional studies",
   "supports": "what happens over the usage limit"
  },
  {
   "id": "s_sa_term",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "Each Subscription Term will last for an initial 12 (twelve) month period",
   "supports": "the initial term length"
  },
  {
   "id": "s_sa_renew",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "Each Subscription Term will renew for successive 12 (twelve) month periods",
   "supports": "automatic renewal"
  },
  {
   "id": "s_sa_notice",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "notifies the other in writing of non-renewal at least 60 days prior to the end of the current Subscription Term",
   "supports": "60-day non-renewal notice"
  },
  {
   "id": "s_sa_refund",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "All fees and expenses are non-refundable except as expressly set out in this Agreement.",
   "supports": "fees are not refunded"
  },
  {
   "id": "s_sa_increase",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "Sprig may increase fees for any Renewal Term by up to 5% annually with at least 60 days' notice prior to the Renewal Term",
   "supports": "renewal price increases and their notice"
  },
  {
   "id": "s_sa_end",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "will cease upon any termination or expiration of this Agreement",
   "supports": "access ends with the agreement"
  },
  {
   "id": "s_sa_export",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "During a Subscription Term, Company may export Company Data from the Services.",
   "supports": "export right during the term"
  },
  {
   "id": "s_sa_delete",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "within 60 days of request, Sprig will delete Company Data",
   "supports": "deletion after termination"
  },
  {
   "id": "s_ex_types",
   "url": "https://docs.sprig.com/docs/shared-study-foundations/export-survey-data",
   "title": "Exporting Study Data (CSV)",
   "publisher": "vendor",
   "quote": "Exporting CSV files is available for Surveys, In-Product-Surveys, and Feedback studies.",
   "supports": "which studies can be exported"
  },
  {
   "id": "s_ex_steps",
   "url": "https://docs.sprig.com/docs/shared-study-foundations/export-survey-data",
   "title": "Exporting Study Data (CSV)",
   "publisher": "vendor",
   "quote": "In the right sidebar, select Download CSV",
   "supports": "where the export starts"
  },
  {
   "id": "s_ex_email",
   "url": "https://docs.sprig.com/docs/shared-study-foundations/export-survey-data",
   "title": "Exporting Study Data (CSV)",
   "publisher": "vendor",
   "quote": "CSV exports will be delivered to the user who requested them through a link in an email.",
   "supports": "the download link arrives by email"
  },
  {
   "id": "s_ex_rows",
   "url": "https://docs.sprig.com/docs/shared-study-foundations/export-survey-data",
   "title": "Exporting Study Data (CSV)",
   "publisher": "vendor",
   "quote": "CSV exports support up to 950,000 rows.",
   "supports": "the row limit"
  },
  {
   "id": "s_ex_expire",
   "url": "https://docs.sprig.com/docs/shared-study-foundations/export-survey-data",
   "title": "Exporting Study Data (CSV)",
   "publisher": "vendor",
   "quote": "The link will expire after 1 week.",
   "supports": "the download link expires"
  },
  {
   "id": "s_pb_login",
   "url": "https://docs.sprig.com/docs/account-and-settings/plans-teams-and-billing",
   "title": "Plans, Teams and Billing",
   "publisher": "vendor",
   "quote": "log into the billing system with the email used to set up billing",
   "supports": "the cancel happens in the billing system, signed in with the billing email"
  },
  {
   "id": "s_sa_orderform",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "unless the Order Form states otherwise",
   "supports": "an Order Form can set a different initial term"
  },
  {
   "id": "s_sa_notice_to",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "if to Sprig then to “legal@sprig.com”",
   "supports": "where notices to Sprig go"
  },
  {
   "id": "s_sa_subject",
   "url": "https://sprig.com/terms-of-service",
   "title": "Sprig Service Agreement",
   "publisher": "vendor",
   "quote": "with the words “Legal Notice” in the subject line.",
   "supports": "the subject line for notices"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Sprig's docs don't say what confirms a Starter cancellation, such as an email or a status on the billing page",
   "Each Enterprise Order Form sets its own term, price and payment dates, which decide the actual end date; Order Forms aren't public",
   "Refunds on Starter, and what happens to Starter data after cancelling, aren't in Sprig's docs or Service Agreement",
   "Replay clips and heatmap data have no documented CSV export",
   "Annual billing and nonprofit or startup programs aren't on Sprig's public pages",
   "Sprig's docs don't say whether the Starter cancel flow shows an offer or asks why before the final confirmation"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Starter: the docs say to sign in to the billing system with the billing email, not that only the person who set up billing can cancel",
    "Enterprise: non-renewal notice goes by email to legal@sprig.com with \"Legal Notice\" in the subject, per the Service Agreement's notices clause",
    "Enterprise: the 12-month term applies unless the Order Form states otherwise; dropped the unsupported step of confirming dates with support",
    "Added the 60 days' notice Sprig must give before a renewal price increase"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/sprig",
 "json": "https://stackcut.io/exits/sprig.json",
 "evidence": {
  "packet_revision": "96539e26813331872ce43e1d7d93606d300ffb79880b8b494d958a39612c33de",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "sprig--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "sprig--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}