The short answer
- Where: Sign in as an Owner of the Organization and open the Manage Organization and Workspaces page.
- Before you go: export Stories in a whole Workspace, or in an Epic, Iteration, Label or filtered Space. What to save
- Want to keep it for less? Free plan and more. Options
Before you cancel
Export first
- Stories in a whole Workspace, or in an Epic, Iteration, Label or filtered Space: For a whole Workspace, use the export option on the Organization and Workspace dashboard; for an Epic, Iteration or Label, use Export as CSV at the top right of the Stories Table; for a Space, use Export in that Space's dropdown (CSV) shortcut.com
What happens to your data
Disabling suspends the account rather than deleting it. The Terms say Shortcut gives access to your Subscriber Data for at least 30 days after termination, and that keeping backups is your responsibility.
What you lose
- Legacy pricing and entitlements, if your plan is a Legacy plan
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Disable the Organization
- Sign in as an Owner of the Organization and open the Manage Organization and Workspaces page
- Disable your OrganizationYou should see:
On a Legacy plan, a prompt warns that you'll lose Legacy pricing and entitlements
- Notice
- The terms say you may terminate your account at any time upon notice to Shortcut; no notice period is stated
- Refunds
- No refunds for canceled subscriptions, and all amounts paid are non-refundable
- Fees
- For a paid plan, the Terms don't let you end early to avoid the fees for the subscription period you committed to
Questions people ask
Can I get a refund if I cancel Shortcut?
No refunds for canceled subscriptions, and all amounts paid are non-refundable.
Source: shortcut.com shortcut.com
Is there a fee to cancel Shortcut?
For a paid plan, the Terms don't let you end early to avoid the fees for the subscription period you committed to.
Source: shortcut.com
How long before renewal do I need to cancel Shortcut?
The terms say you may terminate your account at any time upon notice to Shortcut; no notice period is stated.
Source: shortcut.com
What happens to my data when I cancel Shortcut?
Disabling suspends the account rather than deleting it. The Terms say Shortcut gives access to your Subscriber Data for at least 30 days after termination, and that keeping backups is your responsibility.
Source: shortcut.com shortcut.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Free plan Move to the Free plan if the organization has 10 users or fewer. It doesn't happen automatically: change it in the Plan tab of Billing settings; the switch takes effect at the start of your next billing cycle shortcut.com
- Pay yearly Annual billing is discounted; switch between monthly and annual in the Plan tab of Billing settings. The annual charge is processed right away shortcut.com
- Fewer seats Remove users you no longer need; a removed user's seat stays open until the end of the billing cycle, and the count drops at the next billing date if it isn't filled shortcut.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Only an Owner can disable the Organization
- Disabling keeps your payment information on file; ask Support to remove it
- Re-enabling the Organization starts a new billing cycle and a new invoice
- Export Stories as CSV before disabling; backups are your responsibility
- Owners are the only ones who can get invoice copies
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/shortcut.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- Billing and Plans
You must be an Owner of the Organization.
(only an Owner can start the cancellation) - Billing and Plans
Disable your Organization via the Manage Organization and Workspaces page.
(where the cancellation starts) - Billing and Plans
Disabling your Organization only suspends your Shortcut account—it does not remove your payment information.
(payment details stay on file after disabling) - Billing and Plans
No, we don't offer refunds for canceled subscriptions.
(no refund after cancelling) - Shortcut terms
You may terminate your account at any time upon notice to us;
(the right to end the account, with notice to Shortcut) - Billing and Plans
you'll need to manually change from any paid plan to a Free plan if you are at 10 users or less.
(the Free plan switch is manual and needs 10 users or fewer) - Billing and Plans
your switch to the Free Plan will be effective at the start of your next monthly or annual billing cycle.
(when the Free plan switch takes effect) - Billing and Plans
in the Plan tab in your Billing settings.
(where plan and billing-term changes are made) - Billing and Plans
The charge for your annual plan will be processed immediately to your card on file.
(annual charges are immediate) - Billing and Plans
we currently only allow Owners to obtain copies of invoices.
(only Owners can get invoice copies) - Shortcut terms
Shortcut will provide you with access to your Subscriber Data for at least 30 days following such termination.
(data access after termination) - Shortcut terms
All amounts paid are non-refundable.
(amounts paid are non-refundable) - Billing and Plans
pausing or canceling your Shortcut subscription will also result in loss of access to Legacy pricing and entitlements.
(Legacy pricing is lost when cancelling) - Shortcut terms
before paying the full amount of fees for the subscription period that you have committed to
(you can't end a paid term early to avoid its fees) - Shortcut terms
It is your responsibility to keep backup copies of the Subscriber Data.
(keep your own backups) - Export Data
that option is located on your Organization and Workspace dashboard
(where the whole-Workspace export is) - Export Data
All exports include the following information about each Story.
(what the export contains) - Export Data
Export as CSV
(CSV export from the Stories Table) - Billing and Plans
Upon enablement, a new subscription billing cycle will start, and a new invoice will be issued.
(re-enabling starts a new billing cycle) - Billing and Plans
you will have an open seat that is active for you to fill until the end of your current billing cycle.
(removed seats stay billed until the cycle ends) - Billing and Plans
Contact our Support team if you’d like to remove payment information from your account.
(removing payment details goes through Support) - Billing and Plans
A prompt in the app will notify you of this prior to completing the disabling process.
(the app warns before disabling) - Billing and Plans
We offer discounts for paying annually
(annual billing discount)
Not confirmed yet
- The help page doesn't say when access ends after disabling the Organization, or whether the current paid period runs out first
- The Terms don't describe automatic renewal or a notice period for ending a paid plan
- Whether Admins can make plan changes isn't stated; the help page names Owners
- Terms for Enterprise contracts aren't on Shortcut's public pages
Independent re-check, 2026-10-08
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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