{
 "id": "shortcut",
 "name": "Shortcut",
 "category": "productivity",
 "website": "https://www.shortcut.com",
 "domains": [
  "shortcut.com"
 ],
 "summary": "An Owner cancels by disabling the Organization on the Manage Organization and Workspaces page. Payment details stay on file until you ask Support to remove them, and nothing is refunded. To stop paying, a team of 10 or fewer can instead move to the Free plan from Billing settings.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Shortcut paid plans (monthly or annual) billed to the organization's card on file",
   "who": "An Organization Owner only",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in as an Owner of the Organization and open the Manage Organization and Workspaces page",
     "expect": null
    },
    {
     "do": "Disable your Organization",
     "expect": "On a Legacy plan, a prompt warns that you'll lose Legacy pricing and entitlements"
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "The terms say you may terminate your account at any time upon notice to Shortcut; no notice period is stated",
   "refund": "No refunds for canceled subscriptions, and all amounts paid are non-refundable",
   "fees": "For a paid plan, the Terms don't let you end early to avoid the fees for the subscription period you committed to",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s22",
    "s4",
    "s5",
    "s12",
    "s14"
   ],
   "label": "Disable the Organization"
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Move to the Free plan if the organization has 10 users or fewer. It doesn't happen automatically: change it in the Plan tab of Billing settings; the switch takes effect at the start of your next billing cycle",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing is discounted; switch between monthly and annual in the Plan tab of Billing settings. The annual charge is processed right away",
   "evidence": "documented",
   "source_ids": [
    "s8",
    "s9",
    "s23"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove users you no longer need; a removed user's seat stays open until the end of the billing cycle, and the count drops at the next billing date if it isn't filled",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Stories in a whole Workspace, or in an Epic, Iteration, Label or filtered Space",
   "how": "For a whole Workspace, use the export option on the Organization and Workspace dashboard; for an Epic, Iteration or Label, use Export as CSV at the top right of the Stories Table; for a Space, use Export in that Space's dropdown",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "s16",
    "s17",
    "s18"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "Disabling suspends the account rather than deleting it. The Terms say Shortcut gives access to your Subscriber Data for at least 30 days after termination, and that keeping backups is your responsibility",
  "you_lose": [
   "Legacy pricing and entitlements, if your plan is a Legacy plan"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only an Owner can disable the Organization",
   "Disabling keeps your payment information on file; ask Support to remove it",
   "Re-enabling the Organization starts a new billing cycle and a new invoice",
   "Export Stories as CSV before disabling; backups are your responsibility",
   "Owners are the only ones who can get invoice copies"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "You must be an Owner of the Organization.",
   "supports": "only an Owner can start the cancellation"
  },
  {
   "id": "s2",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "Disable your Organization via the Manage Organization and Workspaces page.",
   "supports": "where the cancellation starts"
  },
  {
   "id": "s3",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "Disabling your Organization only suspends your Shortcut account—it does not remove your payment information.",
   "supports": "payment details stay on file after disabling"
  },
  {
   "id": "s4",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "No, we don't offer refunds for canceled subscriptions.",
   "supports": "no refund after cancelling"
  },
  {
   "id": "s5",
   "url": "https://www.shortcut.com/terms",
   "title": "Shortcut terms",
   "publisher": "vendor",
   "quote": "You may terminate your account at any time upon notice to us;",
   "supports": "the right to end the account, with notice to Shortcut"
  },
  {
   "id": "s6",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "you'll need to manually change from any paid plan to a Free plan if you are at 10 users or less.",
   "supports": "the Free plan switch is manual and needs 10 users or fewer"
  },
  {
   "id": "s7",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "your switch to the Free Plan will be effective at the start of your next monthly or annual billing cycle.",
   "supports": "when the Free plan switch takes effect"
  },
  {
   "id": "s8",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "in the Plan tab in your Billing settings.",
   "supports": "where plan and billing-term changes are made"
  },
  {
   "id": "s9",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "The charge for your annual plan will be processed immediately to your card on file.",
   "supports": "annual charges are immediate"
  },
  {
   "id": "s10",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "we currently only allow Owners to obtain copies of invoices.",
   "supports": "only Owners can get invoice copies"
  },
  {
   "id": "s11",
   "url": "https://www.shortcut.com/terms",
   "title": "Shortcut terms",
   "publisher": "vendor",
   "quote": "Shortcut will provide you with access to your Subscriber Data for at least 30 days following such termination.",
   "supports": "data access after termination"
  },
  {
   "id": "s12",
   "url": "https://www.shortcut.com/terms",
   "title": "Shortcut terms",
   "publisher": "vendor",
   "quote": "All amounts paid are non-refundable.",
   "supports": "amounts paid are non-refundable"
  },
  {
   "id": "s13",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "pausing or canceling your Shortcut subscription will also result in loss of access to Legacy pricing and entitlements.",
   "supports": "Legacy pricing is lost when cancelling"
  },
  {
   "id": "s14",
   "url": "https://www.shortcut.com/terms",
   "title": "Shortcut terms",
   "publisher": "vendor",
   "quote": "before paying the full amount of fees for the subscription period that you have committed to",
   "supports": "you can't end a paid term early to avoid its fees"
  },
  {
   "id": "s15",
   "url": "https://www.shortcut.com/terms",
   "title": "Shortcut terms",
   "publisher": "vendor",
   "quote": "It is your responsibility to keep backup copies of the Subscriber Data.",
   "supports": "keep your own backups"
  },
  {
   "id": "s16",
   "url": "https://www.shortcut.com/help/admin/export-data",
   "title": "Export Data",
   "publisher": "vendor",
   "quote": "that option is located on your Organization and Workspace dashboard",
   "supports": "where the whole-Workspace export is"
  },
  {
   "id": "s17",
   "url": "https://www.shortcut.com/help/admin/export-data",
   "title": "Export Data",
   "publisher": "vendor",
   "quote": "All exports include the following information about each Story.",
   "supports": "what the export contains"
  },
  {
   "id": "s18",
   "url": "https://www.shortcut.com/help/admin/export-data",
   "title": "Export Data",
   "publisher": "vendor",
   "quote": "Export as CSV",
   "supports": "CSV export from the Stories Table"
  },
  {
   "id": "s19",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "Upon enablement, a new subscription billing cycle will start, and a new invoice will be issued.",
   "supports": "re-enabling starts a new billing cycle"
  },
  {
   "id": "s20",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "you will have an open seat that is active for you to fill until the end of your current billing cycle.",
   "supports": "removed seats stay billed until the cycle ends"
  },
  {
   "id": "s21",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "Contact our Support team if you’d like to remove payment information from your account.",
   "supports": "removing payment details goes through Support"
  },
  {
   "id": "s22",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "A prompt in the app will notify you of this prior to completing the disabling process.",
   "supports": "the app warns before disabling"
  },
  {
   "id": "s23",
   "url": "https://www.shortcut.com/help/admin/billing-and-plans",
   "title": "Billing and Plans",
   "publisher": "vendor",
   "quote": "We offer discounts for paying annually",
   "supports": "annual billing discount"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The help page doesn't say when access ends after disabling the Organization, or whether the current paid period runs out first",
   "The Terms don't describe automatic renewal or a notice period for ending a paid plan",
   "Whether Admins can make plan changes isn't stated; the help page names Owners",
   "Terms for Enterprise contracts aren't on Shortcut's public pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the billing help page and the Terms; all quotes confirmed",
    "Added the Terms' limit on ending a paid term early, and that the app warns about losing Legacy pricing before disabling",
    "Added that payment details are removed through Support and that re-enabling starts a new billing cycle",
    "Added the CSV export of Stories, the annual-billing discount and seat reductions at the next billing date",
    "Data access for 30 days after termination comes from the Terms; the help page doesn't say when access ends after disabling, so the level stays partial",
    "No App Store, Google Play or marketplace billing is documented"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/shortcut",
 "json": "https://stackcut.io/exits/shortcut.json",
 "evidence": {
  "packet_revision": "43d88079aa990f222ff7405799a9882b74b0a3d3a1c814a0782365885d59fd98",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "shortcut--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}