Business software · Productivity and business software

How to cancel Scoro

Site administrators click Cancel subscription under Settings > Administration > Plan, add-ons and billing; Scoro's team then follows up. The contract renews each billing period unless notice comes 30 days before expiry, commitment periods can't be ended or lowered early, and Contents must be downloaded within 30 days after the contract ends.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Scoro's cancel page

The short answer

  • Where: Go to Settings > Administration > Plan, add-ons and billing (support.scoro.com).
  • When it ends: The help article gives no end date. Under the terms, notice given at least 30 days before the current term expires ends the contract when that term expires.
  • Contract notice: At least 30 days before the current term expires, by email or via the Platform. How to give notice
  • Before you go: export Contents: the data you add to the Platform. What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • Contents: the data you add to the Platform: Download a copy of the Contents from the Platform; the terms don't describe the steps. Within 30 days after the contract ends or expires. If the download fails, tell Scoro within 5 days; any transfer of the Contents by Scoro is at the client's cost scoro.com

What happens to your data

Up to 75 days after the contract ends or expires (including a trial), under Scoro's Data Processing Agreement, unless law requires longer retention.

What you lose

  • Site-specific settings: the terms say Scoro isn't obliged to save them
  • Contents you don't download within 30 days after the contract ends (Scoro keeps them up to 75 days)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Self-serve subscription in the app

Online, self-serve Subscriptions without a commitment period, managed on the Plan, add-ons and billing page. Who can cancel: Site administrators.

  1. Go to Settings > Administration > Plan, add-ons and billing
  2. Click the Cancel subscription button, optionally give a reason, and submit the request
  3. Wait for Scoro's team to get in touch about the request, and keep their replyYou should see: Once you submit it, our team will receive your cancellation request and be in touch soon.
Confirm it worked
A follow-up from Scoro's team, which the help article says will come soon
Access ends
The help article gives no end date. Under the terms, notice given at least 30 days before the current term expires ends the contract when that term expires
Notice
At least 30 days before the current billing period expires, by email or via the Platform; whether the Cancel button counts as that notice isn't stated
Refunds
Prepayments are not returned, including for unused or partly used periods
Open the page
Source: support.scoro.com scoro.com

Commitment period or annual contract

By email Contracts with an agreed Commitment Period longer than the billing period, under Scoro's Terms of Use. Who can cancel: The client party to the contract.

  1. Notify Scoro by email or through the Platform at least 30 days before the Commitment Period (or the current 12-month renewal term) expires
Access ends
At the end of the Commitment Period at the earliest: the client can't terminate or lower the subscription during it. After it, the contract renews for 12-month terms
Notice
At least 30 days before the current term expires, by email or via the Platform
Refunds
Already made prepayments will not be returned
Fees
No separate early-termination fee is stated, but the commitment can't be ended early and prepayments aren't returned
Source: scoro.com

Questions people ask

Can I get a refund if I cancel Scoro?

Self-serve subscription in the app: Prepayments are not returned, including for unused or partly used periods. Commitment period or annual contract: Already made prepayments will not be returned.

Source: scoro.com

If I cancel Scoro, when does my access end?

Self-serve subscription in the app: The help article gives no end date. Under the terms, notice given at least 30 days before the current term expires ends the contract when that term expires. Commitment period or annual contract: At the end of the Commitment Period at the earliest: the client can't terminate or lower the subscription during it. After it, the contract renews for 12-month terms.

Source: scoro.com

Is there a fee to cancel Scoro?

Commitment period or annual contract: No separate early-termination fee is stated, but the commitment can't be ended early and prepayments aren't returned.

Source: scoro.com

How long before renewal do I need to cancel Scoro?

Self-serve subscription in the app: At least 30 days before the current billing period expires, by email or via the Platform; whether the Cancel button counts as that notice isn't stated. Commitment period or annual contract: At least 30 days before the current term expires, by email or via the Platform.

Source: scoro.com

What happens to my data when I cancel Scoro?

Up to 75 days after the contract ends or expires (including a trial), under Scoro's Data Processing Agreement, unless law requires longer retention.

Source: scoro.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Lower seats with the minus button and Schedule seat reduction; the count can't go below active users (deactivate users first) or below the 5-seat minimum. Reductions take effect at the next billing period support.scoro.com scoro.com scoro.com
  • Cheaper plan Remove apps you no longer use; the subscription updates to match your active apps and user count. Lower-priced packages take effect at the start of the next billing period, and not during a commitment period support.scoro.com scoro.com
  • Pay yearly Annual billing gives a 13 to 17 percent discount, depending on currency and combination scoro.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The cancel flow lets you give a reason, which the article describes as optional; no retention offer is documented
  • The Cancel button sends a request to Scoro's team; it is not documented as instant, so keep the team's reply
  • Cancel at least 30 days before the billing period ends, or the contract renews for another period
  • To lower seats, deactivate users first: the seat count can't go below active users or the 5-seat minimum
  • Unsubscribing from one core app keeps that app's historical data, which comes back when you resubscribe
  • A 14-day free trial needs a prepayment by its end to continue; otherwise Scoro may close the account

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/scoro.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Plan, add-ons and billing If you wish to cancel your subscription, click the Cancel subscription button. (where to cancel: the Cancel subscription button)
  2. Plan, add-ons and billing Once you submit it, our team will receive your cancellation request and be in touch soon. (a follow-up from the team after submitting)
  3. Plan, add-ons and billing You can also provide the reason for canceling the subscription - we'll greatly appreciate your feedback! (giving a reason is an optional part of the cancel request)
  4. Plan, add-ons and billing You will be redirected back to the Plan, add-ons and pricing settings page (the settings page where the subscription is managed)
  5. Plan, add-ons and billing click the minus button until you reach the desired seat count (how to reduce seats)
  6. Plan, add-ons and billing User seat count cannot be lower than the number of active users on your site. (the seat floor)
  7. Plan, add-ons and billing To reduce the seat count further, deactivate the necessary number of active users first, then lower the seat count. (deactivate users before lowering seats further)
  8. Overview of Scoro's modular pricing model if you unsubscribe from a core app or extra module, all historical data created within that app remains safely stored (data stays when one app is unsubscribed)
  9. Overview of Scoro's modular pricing model your access to that historical data and its associated views will be fully restored (access returns when you resubscribe)
  10. Overview of Scoro's modular pricing model you can add new apps, remove apps you no longer use, or change your app combinations at any time (removing apps you no longer use)
  11. Scoro pricing Yes, annual billing gives you a 13–17% discount, depending on the exact currency and combination. (the annual billing discount)
  12. Terms of Use the Contract will automatically extend for successive terms of 1 Billing Period (automatic renewal for one billing period)
  13. Terms of Use by notifying the other Party via email or via the Platform at least 30 days prior to the expiration (30-day notice, by email or via the Platform)
  14. Terms of Use the Client shall not have the right to terminate the Contract (no termination right during the commitment period)
  15. Terms of Use Upon the expiration of the Commitment Period, the Contract will automatically extend for successive terms of 12 months (renewal after the commitment period)
  16. Terms of Use shall enter into force at the beginning of the next Billing Period (package downgrades take effect at the next billing period)
  17. Terms of Use Already made prepayments will not be returned (prepayments are not refunded)
  18. Terms of Use download a copy of the Contents from the Platform in 30 days after the Contract was terminated or expired (download the Contents within 30 days after the contract ends)
  19. Terms of Use The Client undertakes to remunerate any costs associated with the transfer of the Contents by the Operator. (transfer costs are payable by the client)
  20. Terms of Use the Operator shall not have the obligation to save settings specific to the Client (site-specific settings are not saved)
  21. Terms of Use (Appendix 1, Data Processing Agreement) keep the Contents added to the Platform for up to 75 days (Contents kept up to 75 days after the contract ends)
  22. Terms of Use (Appendix 1, Data Processing Agreement) after the termination or expiry of the Contract, including a trial version of the Platform. (the 75 days run from termination or expiry)
  23. Plan, add-ons and billing Plan, add-ons and billing settings page under Settings > Administration > Plan, add-ons and billing lets site administrators (where the page is and that site administrators manage it)
  24. Terms of Use nor have the right to lower the subscription of the Platform in any ways during the term of that Commitment Period (no lowering of the subscription during a commitment period)
  25. Terms of Use provided that either Party may unilaterally terminate the Contract without a reason (termination without cause by notice)
  26. Scoro pricing Yes, the minimum number of user seats for all combinations is 5. (the 5-seat minimum)
  27. Terms of Use The changes to lower-priced packages and lowering the number of User Accounts shall enter into force (package and seat reductions take effect at the next billing period)
  28. Terms of Use A free trial version of the Platform is available for first-time Clients for 14 days. (the 14-day free trial)
  29. Terms of Use the Client undertakes to notify the Operator within 5 days (tell Scoro within 5 days if the download fails)
  30. Terms of Use make a prepayment for the following Billing Period by the end of the 14-days trial period at the latest (a prepayment is needed by the end of the trial)
  31. Terms of Use the Operator has the right to immediately close the Client Account and User Accounts (the account may be closed without the prepayment)

Not confirmed yet

  • Whether the Cancel subscription button counts as the 30-day notice in the terms, and the exact date access ends after using it, aren't stated in Scoro's help center
  • The in-app steps to download Contents aren't described in Scoro's help center or terms
  • When Scoro deletes Contents after the 75-day retention isn't stated

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).