{
 "id": "scoro",
 "name": "Scoro",
 "category": "productivity",
 "website": "https://www.scoro.com",
 "domains": [
  "scoro.com",
  "support.scoro.com"
 ],
 "summary": "Site administrators click Cancel subscription under Settings > Administration > Plan, add-ons and billing; Scoro's team then follows up. The contract renews each billing period unless notice comes 30 days before expiry, commitment periods can't be ended or lowered early, and Contents must be downloaded within 30 days after the contract ends.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Self-serve subscription in the app",
   "applies_to": "Subscriptions without a commitment period, managed on the Plan, add-ons and billing page",
   "who": "Site administrators",
   "method": "self_serve",
   "start_url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "steps": [
    {
     "do": "Go to Settings > Administration > Plan, add-ons and billing",
     "expect": null
    },
    {
     "do": "Click the Cancel subscription button, optionally give a reason, and submit the request",
     "expect": null
    },
    {
     "do": "Wait for Scoro's team to get in touch about the request, and keep their reply",
     "expect": "Once you submit it, our team will receive your cancellation request and be in touch soon."
    }
   ],
   "confirm_by": "A follow-up from Scoro's team, which the help article says will come soon",
   "effective": "The help article gives no end date. Under the terms, notice given at least 30 days before the current term expires ends the contract when that term expires",
   "notice": "At least 30 days before the current billing period expires, by email or via the Platform; whether the Cancel button counts as that notice isn't stated",
   "refund": "Prepayments are not returned, including for unused or partly used periods",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s23",
    "s13",
    "s12",
    "s17",
    "s25"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Commitment period or annual contract",
   "applies_to": "Contracts with an agreed Commitment Period longer than the billing period, under Scoro's Terms of Use",
   "who": "The client party to the contract",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Notify Scoro by email or through the Platform at least 30 days before the Commitment Period (or the current 12-month renewal term) expires",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the Commitment Period at the earliest: the client can't terminate or lower the subscription during it. After it, the contract renews for 12-month terms",
   "notice": "At least 30 days before the current term expires, by email or via the Platform",
   "refund": "Already made prepayments will not be returned",
   "fees": "No separate early-termination fee is stated, but the commitment can't be ended early and prepayments aren't returned",
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s17",
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Lower seats with the minus button and Schedule seat reduction; the count can't go below active users (deactivate users first) or below the 5-seat minimum. Reductions take effect at the next billing period",
   "evidence": "documented",
   "source_ids": [
    "s5",
    "s6",
    "s7",
    "s26",
    "s27"
   ]
  },
  {
   "type": "downgrade",
   "what": "Remove apps you no longer use; the subscription updates to match your active apps and user count. Lower-priced packages take effect at the start of the next billing period, and not during a commitment period",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s16",
    "s27",
    "s24"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing gives a 13 to 17 percent discount, depending on currency and combination",
   "evidence": "documented",
   "source_ids": [
    "s11"
   ]
  }
 ],
 "export": [
  {
   "data": "Contents: the data you add to the Platform",
   "how": "Download a copy of the Contents from the Platform; the terms don't describe the steps",
   "format": null,
   "limits": "Within 30 days after the contract ends or expires. If the download fails, tell Scoro within 5 days; any transfer of the Contents by Scoro is at the client's cost",
   "source_ids": [
    "s18",
    "s19",
    "s29"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current term, under the terms (notice must come at least 30 days before it)",
  "data_kept": "Up to 75 days after the contract ends or expires (including a trial), under Scoro's Data Processing Agreement, unless law requires longer retention",
  "you_lose": [
   "Site-specific settings: the terms say Scoro isn't obliged to save them",
   "Contents you don't download within 30 days after the contract ends (Scoro keeps them up to 75 days)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The cancel flow lets you give a reason, which the article describes as optional; no retention offer is documented",
  "tips": [
   "The Cancel button sends a request to Scoro's team; it is not documented as instant, so keep the team's reply",
   "Cancel at least 30 days before the billing period ends, or the contract renews for another period",
   "To lower seats, deactivate users first: the seat count can't go below active users or the 5-seat minimum",
   "Unsubscribing from one core app keeps that app's historical data, which comes back when you resubscribe",
   "A 14-day free trial needs a prepayment by its end to continue; otherwise Scoro may close the account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "title": "Plan, add-ons and billing",
   "publisher": "vendor",
   "quote": "If you wish to cancel your subscription, click the Cancel subscription button.",
   "supports": "where to cancel: the Cancel subscription button"
  },
  {
   "id": "s2",
   "url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "title": "Plan, add-ons and billing",
   "publisher": "vendor",
   "quote": "Once you submit it, our team will receive your cancellation request and be in touch soon.",
   "supports": "a follow-up from the team after submitting"
  },
  {
   "id": "s3",
   "url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "title": "Plan, add-ons and billing",
   "publisher": "vendor",
   "quote": "You can also provide the reason for canceling the subscription - we'll greatly appreciate your feedback!",
   "supports": "giving a reason is an optional part of the cancel request"
  },
  {
   "id": "s4",
   "url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "title": "Plan, add-ons and billing",
   "publisher": "vendor",
   "quote": "You will be redirected back to the Plan, add-ons and pricing settings page",
   "supports": "the settings page where the subscription is managed"
  },
  {
   "id": "s5",
   "url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "title": "Plan, add-ons and billing",
   "publisher": "vendor",
   "quote": "click the minus button until you reach the desired seat count",
   "supports": "how to reduce seats"
  },
  {
   "id": "s6",
   "url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "title": "Plan, add-ons and billing",
   "publisher": "vendor",
   "quote": "User seat count cannot be lower than the number of active users on your site.",
   "supports": "the seat floor"
  },
  {
   "id": "s7",
   "url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "title": "Plan, add-ons and billing",
   "publisher": "vendor",
   "quote": "To reduce the seat count further, deactivate the necessary number of active users first, then lower the seat count.",
   "supports": "deactivate users before lowering seats further"
  },
  {
   "id": "s8",
   "url": "https://support.scoro.com/hc/en-us/articles/48283941978637-Overview-of-Scoro-s-modular-pricing-model",
   "title": "Overview of Scoro's modular pricing model",
   "publisher": "vendor",
   "quote": "if you unsubscribe from a core app or extra module, all historical data created within that app remains safely stored",
   "supports": "data stays when one app is unsubscribed"
  },
  {
   "id": "s9",
   "url": "https://support.scoro.com/hc/en-us/articles/48283941978637-Overview-of-Scoro-s-modular-pricing-model",
   "title": "Overview of Scoro's modular pricing model",
   "publisher": "vendor",
   "quote": "your access to that historical data and its associated views will be fully restored",
   "supports": "access returns when you resubscribe"
  },
  {
   "id": "s10",
   "url": "https://support.scoro.com/hc/en-us/articles/48283941978637-Overview-of-Scoro-s-modular-pricing-model",
   "title": "Overview of Scoro's modular pricing model",
   "publisher": "vendor",
   "quote": "you can add new apps, remove apps you no longer use, or change your app combinations at any time",
   "supports": "removing apps you no longer use"
  },
  {
   "id": "s11",
   "url": "https://www.scoro.com/pricing/",
   "title": "Scoro pricing",
   "publisher": "vendor",
   "quote": "Yes, annual billing gives you a 13–17% discount, depending on the exact currency and combination.",
   "supports": "the annual billing discount"
  },
  {
   "id": "s12",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "the Contract will automatically extend for successive terms of 1 Billing Period",
   "supports": "automatic renewal for one billing period"
  },
  {
   "id": "s13",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "by notifying the other Party via email or via the Platform at least 30 days prior to the expiration",
   "supports": "30-day notice, by email or via the Platform"
  },
  {
   "id": "s14",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "the Client shall not have the right to terminate the Contract",
   "supports": "no termination right during the commitment period"
  },
  {
   "id": "s15",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Upon the expiration of the Commitment Period, the Contract will automatically extend for successive terms of 12 months",
   "supports": "renewal after the commitment period"
  },
  {
   "id": "s16",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "shall enter into force at the beginning of the next Billing Period",
   "supports": "package downgrades take effect at the next billing period"
  },
  {
   "id": "s17",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Already made prepayments will not be returned",
   "supports": "prepayments are not refunded"
  },
  {
   "id": "s18",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "download a copy of the Contents from the Platform in 30 days after the Contract was terminated or expired",
   "supports": "download the Contents within 30 days after the contract ends"
  },
  {
   "id": "s19",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "The Client undertakes to remunerate any costs associated with the transfer of the Contents by the Operator.",
   "supports": "transfer costs are payable by the client"
  },
  {
   "id": "s20",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "the Operator shall not have the obligation to save settings specific to the Client",
   "supports": "site-specific settings are not saved"
  },
  {
   "id": "s21",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use (Appendix 1, Data Processing Agreement)",
   "publisher": "vendor",
   "quote": "keep the Contents added to the Platform for up to 75 days",
   "supports": "Contents kept up to 75 days after the contract ends"
  },
  {
   "id": "s22",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use (Appendix 1, Data Processing Agreement)",
   "publisher": "vendor",
   "quote": "after the termination or expiry of the Contract, including a trial version of the Platform.",
   "supports": "the 75 days run from termination or expiry"
  },
  {
   "id": "s23",
   "url": "https://support.scoro.com/hc/en-us/articles/12780143621517-Plan-add-ons-and-billing",
   "title": "Plan, add-ons and billing",
   "publisher": "vendor",
   "quote": "Plan, add-ons and billing settings page under Settings > Administration > Plan, add-ons and billing lets site administrators",
   "supports": "where the page is and that site administrators manage it"
  },
  {
   "id": "s24",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "nor have the right to lower the subscription of the Platform in any ways during the term of that Commitment Period",
   "supports": "no lowering of the subscription during a commitment period"
  },
  {
   "id": "s25",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "provided that either Party may unilaterally terminate the Contract without a reason",
   "supports": "termination without cause by notice"
  },
  {
   "id": "s26",
   "url": "https://www.scoro.com/pricing/",
   "title": "Scoro pricing",
   "publisher": "vendor",
   "quote": "Yes, the minimum number of user seats for all combinations is 5.",
   "supports": "the 5-seat minimum"
  },
  {
   "id": "s27",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "The changes to lower-priced packages and lowering the number of User Accounts shall enter into force",
   "supports": "package and seat reductions take effect at the next billing period"
  },
  {
   "id": "s28",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "A free trial version of the Platform is available for first-time Clients for 14 days.",
   "supports": "the 14-day free trial"
  },
  {
   "id": "s29",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "the Client undertakes to notify the Operator within 5 days",
   "supports": "tell Scoro within 5 days if the download fails"
  },
  {
   "id": "s30",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "make a prepayment for the following Billing Period by the end of the 14-days trial period at the latest",
   "supports": "a prepayment is needed by the end of the trial"
  },
  {
   "id": "s31",
   "url": "https://www.scoro.com/terms-of-use/",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "the Operator has the right to immediately close the Client Account and User Accounts",
   "supports": "the account may be closed without the prepayment"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Whether the Cancel subscription button counts as the 30-day notice in the terms, and the exact date access ends after using it, aren't stated in Scoro's help center",
   "The in-app steps to download Contents aren't described in Scoro's help center or terms",
   "When Scoro deletes Contents after the 75-day retention isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Named the menu path (Settings > Administration > Plan, add-ons and billing) and that site administrators manage it",
    "The 30-day download window runs from when the contract ends or expires; the draft said its start wasn't stated",
    "Added that a commitment period also bars lowering the subscription, and that seat and package reductions apply from the next billing period",
    "Added the 5-seat minimum, the 5-day notice if a download fails, and the 14-day trial's prepayment rule",
    "Removed the App Store note: Scoro's pages show no app-store billing",
    "The help-center articles block automated quote checks; their quotes were re-read and confirmed by hand"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/scoro",
 "json": "https://stackcut.io/exits/scoro.json",
 "evidence": {
  "packet_revision": "df16ee78e5902f8ec489235792ff386ddfd60aa755fbbcbdba3dadfc3cd6fa5e",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "scoro--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "scoro--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}