Business software · Productivity and business software

How to cancel Rocketlane

Rocketlane's help center has no cancel steps. To stop renewal, send written notice to care@rocketlane.com at least 30 days before the subscription term ends, or it renews at then-current prices. Ending early still leaves the whole term's charges due, with no refunds.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Rocketlane's cancel page

The short answer

  • Where: Click your avatar, select Settings, then under Account select Plans & Billing (help.rocketlane.com).
  • When it ends: A downgrade is scheduled for the end of the subscription period.
  • Contract notice: At least thirty (30) days before the expiration of the relevant Subscription Term. How to give notice
  • Before you go: export Project plans. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Project plans: In a project plan, click the Export icon for a PDF. For Excel, switch to the Timeline view and use its export option (PDF or Excel). No account-wide export is documented, and the Terms don't cover returning Customer Data after termination help.rocketlane.com

What happens to your data

30 days after the account's effective termination (the Data Retention Period), during which you can ask Rocketlane to reinstate the account. After that Rocketlane may delete all Customer Data.

What you lose

  • Access to the Services once the account is terminated
  • Customer Data after the 30-day Data Retention Period

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Downgrade a plan in Plans & Billing

Online, self-serve Subscriptions managed in the app's Plans & Billing settings (Standard and Premium are sold per team member, billed annually, minimum 5 team members). Who can cancel: Not stated. Whoever can open Plans & Billing in the account settings.

  1. Click your avatar, select Settings, then under Account select Plans & Billing
  2. Under more options, click change plan and pick the lower plan
Access ends
A downgrade is scheduled for the end of the subscription period
Open the page
Source: rocketlane.com help.rocketlane.com

Non-renewal notice or early termination

By email All subscriptions under Rocketlane's terms and an Order Form, including annual plans and Enterprise contracts. Who can cancel: The customer. The terms don't say who must sign the notice; the help center sends billing questions to your CSM or care@rocketlane.com.

  1. At least 30 days before the current Subscription Term ends, send written notice of non-renewal to care@rocketlane.com
  2. If you also send notice by courier, the Terms give Rocketlane's Wilmington, Delaware address with a copy to care@rocketlane.com
  3. Keep a copy of the notice as your record
Access ends
The subscription doesn't renew at the end of the current Subscription Term. Without timely notice it renews for a term of the same length at Rocketlane's then prevailing charges
Notice
At least thirty (30) days before the expiration of the relevant Subscription Term
Refunds
No refunds shall be issued for partial use or non-use of the Services by You. All Subscription Charges are non-refundable
Fees
You may terminate at any time, but you remain liable for all Subscription Charges for the Subscription Term. Invoices are due within 7 days
Open the page
Source: rocketlane.com help.rocketlane.com

Questions people ask

Can I get a refund if I cancel Rocketlane?

Non-renewal notice or early termination: No refunds shall be issued for partial use or non-use of the Services by You. All Subscription Charges are non-refundable.

Source: rocketlane.com

If I cancel Rocketlane, when does my access end?

Downgrade a plan in Plans & Billing: A downgrade is scheduled for the end of the subscription period. Non-renewal notice or early termination: The subscription doesn't renew at the end of the current Subscription Term. Without timely notice it renews for a term of the same length at Rocketlane's then prevailing charges.

Source: help.rocketlane.com rocketlane.com

Is there a fee to cancel Rocketlane?

Non-renewal notice or early termination: You may terminate at any time, but you remain liable for all Subscription Charges for the Subscription Term. Invoices are due within 7 days.

Source: rocketlane.com

How long before renewal do I need to cancel Rocketlane?

Non-renewal notice or early termination: At least thirty (30) days before the expiration of the relevant Subscription Term.

Source: rocketlane.com

What happens to my data when I cancel Rocketlane?

30 days after the account's effective termination (the Data Retention Period), during which you can ask Rocketlane to reinstate the account. After that Rocketlane may delete all Customer Data.

Source: rocketlane.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Move to a lower plan. A downgrade is scheduled for the end of the subscription period, not applied at once help.rocketlane.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Non-renewal needs written notice to care@rocketlane.com at least 30 days before the term ends; otherwise it renews for the same length at then-current prices
  • Ending early does not stop the charges for the current Subscription Term, and charges are non-refundable
  • A downgrade in Plans & Billing only takes effect at the end of the subscription period
  • Export project plans (PDF or Excel) before the term ends: the account can be reinstated only within 30 days of termination

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/rocketlane.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Rocketlane Terms and Conditions Unless You give written notice (to care@rocketlane.com) of non-renewal of subscription (the written notice address for non-renewal)
  2. Rocketlane Terms and Conditions at least thirty (30) days before the expiration of the relevant Subscription Term (the notice period)
  3. Rocketlane Terms and Conditions Your subscription to the Service(s) will auto-renew subject to the then current terms of the Order Form (automatic renewal)
  4. Rocketlane Terms and Conditions You may terminate your Account and subscription to the Services at any time (the customer may end the subscription early)
  5. Rocketlane Terms and Conditions will remain liable for all Subscription Charges for the Subscription Term. (the charges that remain after ending early)
  6. Rocketlane Terms and Conditions No refunds shall be issued for partial use or non-use of the Services by You. (no refund for unused time)
  7. Rocketlane Terms and Conditions all Subscription Charges are non-refundable (subscription charges are non-refundable)
  8. Rocketlane Terms and Conditions within thirty (30) days of effective termination of Your Account (the 30-day Data Retention Period and reinstatement window)
  9. Rocketlane Terms and Conditions Beyond the Data Retention Period, Rocketlane reserves the right to delete all the Customer Data in its possession. (deletion of customer data after the retention period)
  10. Rocketlane Terms and Conditions The Subscription Term shall be as set forth in the relevant Order Form. (the Order Form sets the term)
  11. Rocketlane pricing per team member/month billed annually (paid plans are billed annually)
  12. Rocketlane pricing minimum of 5 team members (the minimum team size on Standard and Premium)
  13. How to manage your Rocketlane subscription? Downgrades are scheduled only at the end of the subscription period. (when a downgrade takes effect)
  14. How to manage your Rocketlane subscription? Under “more options” click on “change plan” (where to change the plan)
  15. How to manage your Rocketlane subscription? Under Account, select Plans & Billing (where Plans & Billing sits in Settings)
  16. Rocketlane Terms and Conditions will renew for a Subscription Term equivalent in length to the then expiring Subscription Term (renewal for the same length)
  17. Rocketlane Terms and Conditions with a CC to care@rocketlane.com for electronic mail. (written notices to Rocketlane copy care@rocketlane.com)
  18. Rocketlane Terms and Conditions Your payment is due within seven (07) days of Rocketlane's invoice date. (invoice payment terms)
  19. How to manage your Rocketlane subscription? If you have any questions around our billing plans, please contact your CSM or reach out to care@rocketlane.com. (billing contacts)
  20. How to take an export of the project plan? Click on the Export icon to generate a PDF view of the project plan. (PDF export of a project plan)
  21. How to take an export of the project plan? Use the export option available there, where you can choose between PDF and Excel formats. (Excel export from the Timeline view)

Not confirmed yet

  • Rocketlane's help center has no article on cancelling or closing a subscription, so there are no on-screen steps for ending one
  • How to terminate early (which form or address to use) isn't stated; the Terms only say you may terminate at any time
  • Who in a company account can change the plan or send non-renewal notice isn't stated
  • Removing licenses to lower the bill isn't documented in the help center
  • No account-wide data export is documented, and the Terms don't cover returning Customer Data after termination

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).