{
 "id": "rocketlane",
 "name": "Rocketlane",
 "category": "productivity",
 "website": "https://www.rocketlane.com",
 "domains": [
  "rocketlane.com",
  "help.rocketlane.com"
 ],
 "summary": "Rocketlane's help center has no cancel steps. To stop renewal, send written notice to care@rocketlane.com at least 30 days before the subscription term ends, or it renews at then-current prices. Ending early still leaves the whole term's charges due, with no refunds.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Downgrade a plan in Plans & Billing",
   "applies_to": "Subscriptions managed in the app's Plans & Billing settings (Standard and Premium are sold per team member, billed annually, minimum 5 team members)",
   "who": "Not stated. Whoever can open Plans & Billing in the account settings",
   "method": "self_serve",
   "start_url": "https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-",
   "steps": [
    {
     "do": "Click your avatar, select Settings, then under Account select Plans & Billing",
     "expect": null
    },
    {
     "do": "Under more options, click change plan and pick the lower plan",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "A downgrade is scheduled for the end of the subscription period",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s11",
    "s12",
    "s13",
    "s14",
    "s16"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Non-renewal notice or early termination",
   "applies_to": "All subscriptions under Rocketlane's terms and an Order Form, including annual plans and Enterprise contracts",
   "who": "The customer. The terms don't say who must sign the notice; the help center sends billing questions to your CSM or care@rocketlane.com",
   "method": "email",
   "start_url": "https://www.rocketlane.com/legal/terms",
   "steps": [
    {
     "do": "At least 30 days before the current Subscription Term ends, send written notice of non-renewal to care@rocketlane.com",
     "expect": null
    },
    {
     "do": "If you also send notice by courier, the Terms give Rocketlane's Wilmington, Delaware address with a copy to care@rocketlane.com",
     "expect": null
    },
    {
     "do": "Keep a copy of the notice as your record",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription doesn't renew at the end of the current Subscription Term. Without timely notice it renews for a term of the same length at Rocketlane's then prevailing charges",
   "notice": "At least thirty (30) days before the expiration of the relevant Subscription Term",
   "refund": "No refunds shall be issued for partial use or non-use of the Services by You. All Subscription Charges are non-refundable",
   "fees": "You may terminate at any time, but you remain liable for all Subscription Charges for the Subscription Term. Invoices are due within 7 days",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s10",
    "s17",
    "s18",
    "s19",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Move to a lower plan. A downgrade is scheduled for the end of the subscription period, not applied at once",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14"
   ]
  }
 ],
 "export": [
  {
   "data": "Project plans",
   "how": "In a project plan, click the Export icon for a PDF. For Excel, switch to the Timeline view and use its export option",
   "format": "PDF or Excel",
   "limits": "No account-wide export is documented, and the Terms don't cover returning Customer Data after termination",
   "source_ids": [
    "s21",
    "s22"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Not stated. With non-renewal notice, the subscription runs to the end of the current Subscription Term",
  "data_kept": "30 days after the account's effective termination (the Data Retention Period), during which you can ask Rocketlane to reinstate the account. After that Rocketlane may delete all Customer Data",
  "you_lose": [
   "Access to the Services once the account is terminated",
   "Customer Data after the 30-day Data Retention Period"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Non-renewal needs written notice to care@rocketlane.com at least 30 days before the term ends; otherwise it renews for the same length at then-current prices",
   "Ending early does not stop the charges for the current Subscription Term, and charges are non-refundable",
   "A downgrade in Plans & Billing only takes effect at the end of the subscription period",
   "Export project plans (PDF or Excel) before the term ends: the account can be reinstated only within 30 days of termination"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "Unless You give written notice (to care@rocketlane.com) of non-renewal of subscription",
   "supports": "the written notice address for non-renewal"
  },
  {
   "id": "s2",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "at least thirty (30) days before the expiration of the relevant Subscription Term",
   "supports": "the notice period"
  },
  {
   "id": "s3",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "Your subscription to the Service(s) will auto-renew subject to the then current terms of the Order Form",
   "supports": "automatic renewal"
  },
  {
   "id": "s4",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "You may terminate your Account and subscription to the Services at any time",
   "supports": "the customer may end the subscription early"
  },
  {
   "id": "s5",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "will remain liable for all Subscription Charges for the Subscription Term.",
   "supports": "the charges that remain after ending early"
  },
  {
   "id": "s6",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "No refunds shall be issued for partial use or non-use of the Services by You.",
   "supports": "no refund for unused time"
  },
  {
   "id": "s7",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "all Subscription Charges are non-refundable",
   "supports": "subscription charges are non-refundable"
  },
  {
   "id": "s8",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "within thirty (30) days of effective termination of Your Account",
   "supports": "the 30-day Data Retention Period and reinstatement window"
  },
  {
   "id": "s9",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "Beyond the Data Retention Period, Rocketlane reserves the right to delete all the Customer Data in its possession.",
   "supports": "deletion of customer data after the retention period"
  },
  {
   "id": "s10",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "The Subscription Term shall be as set forth in the relevant Order Form.",
   "supports": "the Order Form sets the term"
  },
  {
   "id": "s11",
   "url": "https://www.rocketlane.com/pricing",
   "title": "Rocketlane pricing",
   "publisher": "vendor",
   "quote": "per team member/month billed annually",
   "supports": "paid plans are billed annually"
  },
  {
   "id": "s12",
   "url": "https://www.rocketlane.com/pricing",
   "title": "Rocketlane pricing",
   "publisher": "vendor",
   "quote": "minimum of 5 team members",
   "supports": "the minimum team size on Standard and Premium"
  },
  {
   "id": "s13",
   "url": "https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-",
   "title": "How to manage your Rocketlane subscription?",
   "publisher": "vendor",
   "quote": "Downgrades are scheduled only at the end of the subscription period.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s14",
   "url": "https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-",
   "title": "How to manage your Rocketlane subscription?",
   "publisher": "vendor",
   "quote": "Under “more options” click on “change plan”",
   "supports": "where to change the plan"
  },
  {
   "id": "s16",
   "url": "https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-",
   "title": "How to manage your Rocketlane subscription?",
   "publisher": "vendor",
   "quote": "Under Account, select Plans & Billing",
   "supports": "where Plans & Billing sits in Settings"
  },
  {
   "id": "s17",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "will renew for a Subscription Term equivalent in length to the then expiring Subscription Term",
   "supports": "renewal for the same length"
  },
  {
   "id": "s18",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "with a CC to care@rocketlane.com for electronic mail.",
   "supports": "written notices to Rocketlane copy care@rocketlane.com"
  },
  {
   "id": "s19",
   "url": "https://www.rocketlane.com/legal/terms",
   "title": "Rocketlane Terms and Conditions",
   "publisher": "vendor",
   "quote": "Your payment is due within seven (07) days of Rocketlane's invoice date.",
   "supports": "invoice payment terms"
  },
  {
   "id": "s20",
   "url": "https://help.rocketlane.com/support/solutions/articles/67000726723-how-to-manage-your-rocketlane-subscription-",
   "title": "How to manage your Rocketlane subscription?",
   "publisher": "vendor",
   "quote": "If you have any questions around our billing plans, please contact your CSM or reach out to care@rocketlane.com.",
   "supports": "billing contacts"
  },
  {
   "id": "s21",
   "url": "https://help.rocketlane.com/support/solutions/articles/67000740181-how-to-take-an-export-of-the-project-plan-",
   "title": "How to take an export of the project plan?",
   "publisher": "vendor",
   "quote": "Click on the Export icon to generate a PDF view of the project plan.",
   "supports": "PDF export of a project plan"
  },
  {
   "id": "s22",
   "url": "https://help.rocketlane.com/support/solutions/articles/67000740181-how-to-take-an-export-of-the-project-plan-",
   "title": "How to take an export of the project plan?",
   "publisher": "vendor",
   "quote": "Use the export option available there, where you can choose between PDF and Excel formats.",
   "supports": "Excel export from the Timeline view"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Rocketlane's help center has no article on cancelling or closing a subscription, so there are no on-screen steps for ending one",
   "How to terminate early (which form or address to use) isn't stated; the Terms only say you may terminate at any time",
   "Who in a company account can change the plan or send non-renewal notice isn't stated",
   "Removing licenses to lower the bill isn't documented in the help center",
   "No account-wide data export is documented, and the Terms don't cover returning Customer Data after termination"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Data retention: the Terms set a 30-day Data Retention Period after termination (the draft said its length wasn't stated)",
    "Added that without notice the subscription renews for the same length at then-prevailing charges, and that invoices are due in 7 days",
    "Downgrade route: added the full menu path (avatar, Settings, Account, Plans & Billing) and quoted the exact help-center wording",
    "Added the documented project-plan export (PDF, or Excel from the Timeline view)",
    "Removed a pricing-page note that wasn't about cancelling; no App Store, Google Play or marketplace billing is documented"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/rocketlane",
 "json": "https://stackcut.io/exits/rocketlane.json",
 "evidence": {
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  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "rocketlane--direct-web--r1",
    "channel": "direct_web",
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     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}