How to cancel Riverside

Before you cancel

Export first

• Recordings, especially separate tracks and any exported recording timelines: Download them from your Riverside account before the end of the billing cycle when you cancel or downgrade. Free accounts unused for 120 days are deleted with their content; deleted accounts' files can't be recovered support.riverside.com support.riverside.com support.riverside.com

What happens to your data

Prior recordings aren't deleted when you cancel; the account moves to Free. A free account not used for 120 days (no log-in, recording, sharing or export) is deleted along with its content.

What you lose

• Paid features after the billing period ends; Free adds a Riverside watermark
• Everything, if the free account sits unused for 120 days
• Unused AI credits, which aren't refundable

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan After cancelling, the account moves to the Free plan: 2 hours of multi-track recording to try, unlimited single-track recording and editing, and a Riverside watermark. Use it at least every 120 days, or the free account and its content are deleted riverside.com support.riverside.com
• Pay yearly Yearly plans are at a reduced rate (up to 20% off). Switch in Plan & Billing, Compare plans, See pricing, using the Yearly/Monthly toggle; moving from yearly to monthly turns the remaining value into account credit riverside.com support.riverside.com
• Cheaper plan Downgrade to a cheaper plan: current benefits continue to the end of the billing period, then the account moves to the plan you chose support.riverside.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: Before cancelling, the flow asks why you are canceling and several more questions
• Keep answering the questions until the screen says the account is canceled
• Riverside's Terms ask for cancellation at least 30 days before the subscription period ends, and also accept it through customer support email or the support chat
• Mobile Plus is billed by Apple or Google: Riverside can't cancel it for you
• Download recordings and separate tracks before the billing cycle ends
• After cancelling, sign in at least every 120 days or the free account and its content are deleted
• Want a refund? Cancel a monthly plan within 24 hours of buying it, or a yearly plan within 14 days

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/riverside.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel your account subscription plan In the bottom left corner, click the account menu button. (where the cancel flow starts)
2. Cancel your account subscription plan Click your plan name from the menu. Plan & Billing opens in your settings. (opening Plan & Billing)
3. Cancel your account subscription plan Click Cancel plan at the bottom of the page. (the cancel button)
4. Cancel your account subscription plan Indicate why you are canceling and click Continue to cancel. (the reason step)
5. Cancel your account subscription plan Continue to answer the rest of the questions until you see a message on the screen that your account is canceled. (how to confirm it worked)
6. What happens when I change my subscription? your current subscription benefits continue until the end of your current billing period. Then, your account moves to the one you downgraded to. (when a cancel or downgrade takes effect)
7. What happens when I change my subscription? When downgrading or canceling a paid subscription, we highly recommend downloading your content, especially separate tracks and any exported recording timelines, before the end of your billing cycle. (download before the cycle ends)
8. Terms & Conditions - Riverside YOUR SUBSCRIPTION TO THE PLATFORM WILL AUTOMATICALLY RENEW FOR THE SAME SUBSCRIPTION PERIOD AT THE END OF THE THEN CURRENT SUBSCRIPTION PERIOD UNLESS YOU CANCEL (subscriptions auto-renew)
9. Terms & Conditions - Riverside TO CANCEL SUCH AUTOMATIC RENEWAL, YOU MUST UNSUBSCRIBE AT LEAST 30 DAYS PRIOR TO THE END OF THE APPLICABLE SUBSCRIPTION PERIOD (the 30-day notice in the Terms)
10. Terms & Conditions - Riverside WHEN YOU CANCEL A SUBSCRIPTION, YOU CANCEL ONLY FUTURE CHARGES ASSOCIATED WITH YOUR SUBSCRIPTION (cancelling stops future charges only)
11. Terms & Conditions - Riverside ALL FEES UNDER THESE TERMS ARE NON-REFUNDABLE AND NON-CANCELLABLE (fees are otherwise non-refundable)
12. Change account billing cycle Yearly plans are at a reduced rate. Monthly plans can be canceled at any time (monthly plans can be cancelled any time)
13. Refund and Cancellation Policy for paid subscriptions If you cancel your monthly Riverside Grow or Pro subscription within the first 24 hours of its purchase, you can receive a full refund upon request. (the monthly refund window)
14. Refund and Cancellation Policy for paid subscriptions If you cancel your yearly Riverside Grow or Pro subscription within the first 14 days of its purchase, you can receive a full refund upon request. (the yearly refund window)
15. Refund and Cancellation Policy for paid subscriptions AI credits are non-refundable, non-transferable, and have no cash or exchange value. (AI credits aren't refunded)
16. Cancel your account subscription plan In the top left corner, tap the current studio. (the first app step)
17. Cancel your account subscription plan Tap Settings in the bottom left corner. (opening Settings in the app)
18. Cancel your account subscription plan Tap Cancel plan at the bottom of the page. (the app cancel button)
19. Cancel your account subscription plan These instructions refer to cancelling a web subscription only. (the in-app steps cover web subscriptions only)
20. Mobile Plus subscription plan The Mobile Plus subscriptions must be canceled through the Apple App Store or Google Play Store. (Mobile Plus is cancelled with Apple or Google)
21. Mobile Plus subscription plan Riverside cannot cancel mobile subscriptions on the user's behalf. (Riverside can't cancel Mobile Plus)
22. Mobile Plus subscription plan You can cancel your subscription by disabling the automatic renewal of paid In-App Subscriptions. (how Mobile Plus is cancelled)
23. Cancel a subscription from Apple In Settings, tap your name. (Apple's own steps)
24. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
25. Mobile Plus subscription plan For a free trial, users must cancel at least 24 hours before the trial ends to avoid being charged. (the trial notice)
26. Cancel, pause, or change a subscription on Google Play On your Android device, go to subscriptions in Google Play. (Google's own steps)
27. Cancel, pause, or change a subscription on Google Play Select the subscription you want to cancel. (choosing the subscription)
28. Riverside pricing Try 2 hours of multi-track recordings (what Free includes)
29. Riverside pricing Unlimited single track recording and editing (what Free includes)
30. Riverside pricing Riverside watermark on all your things (the Free watermark)
31. Inactive Account Policy Riverside will then delete the account and its content. (inactive free accounts are deleted)
32. Inactive Account Policy Your account will automatically be downgraded to a free account and the above policy will apply. (cancelled accounts become free accounts)
33. Riverside pricing Up to 20% off Yearly plans (the yearly discount)
34. Change account billing cycle Click Compare plans (where billing changes start)
35. Change account billing cycle At the top of the page, click the toggle to switch between Yearly and Monthly billing (switching billing cycle)
36. Change account billing cycle If you change your billing from yearly to monthly, the remaining value of the account is turned into an account credit that goes toward your new monthly subscription (yearly to monthly credit)
37. Inactive Account Policy An account is considered inactive if it has not been used for at least 120 days. (the 120-day inactivity rule)
38. Delete Riverside account Once your account is deleted, the assets it contained cannot be recovered. (deleted accounts can't be recovered)
39. What happens when I change my subscription? Your prior recordings will not be deleted. (recordings are kept after cancelling)
40. Inactive Account Policy This Inactive Account Policy applies only to free subscription plans. (the policy covers free accounts)
41. Refund and Cancellation Policy for paid subscriptions Refunds and cancellations for mobile subscriptions purchased via the Apple App Store or the Google Play Store shall be managed by the applicable store. (the stores handle Mobile Plus refunds)
42. Cancel, pause, or change a subscription on Google Play you'll still be able to use your subscription for the time you've already paid (access after cancelling on Google Play)
43. Terms & Conditions - Riverside CUSTOMER SUPPORT VIA EMAIL OR THE PLATFORM'S SUPPORT CHAT FUNCTION (cancelling through support email or chat)

Not confirmed yet

• How Riverside for Business plans (sold through sales) are cancelled or not renewed, and whether removing team members lowers the bill, isn't documented in the help center
• Riverside's Terms ask for 30 days' notice before the subscription period ends, while its help center says monthly plans can be cancelled at any time; the packet gives both
• How to request a refund within the 24-hour or 14-day window isn't spelled out beyond 'upon request'
• Whether a cancellation email is sent isn't stated

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).