The short answer
- Where: Sign in to your dashboard, then open Account settings from the sidebar at the bottom left (app.qwilr.com).
- When it ends: At the end of the current billing period; the account stays active until then and closes afterwards unless you reverse the cancellation.
- Contract notice: 30 days before your next Payment Date. How to give notice
- Before you go: export Page data (details, sharing settings, value, acceptance, analytics) and People and teams data. What to save
- Want to keep it for less? Cheaper plan and more. Options
Before you cancel
Export first
- Page data (details, sharing settings, value, acceptance, analytics) and People and teams data: An Account Admin opens Analytics, then Export data (or Export data on the Pages dashboard), chooses Pages or People and teams, sets the range, and clicks Export; the report arrives by email (CSV). Admins only; the Pages report covers up to 1,000 most recently created Pages; each report can be requested once per hour; attachments are capped at 15 MB help.qwilr.com
- Individual Pages: On the dashboard open More Actions next to a page and choose Create PDF, or use the Download icon in the editor, then Download PDF (PDF). One page at a time; no bulk export help.qwilr.com
What happens to your data
After the account ends, the Terms let Qwilr anonymise or permanently delete all of your data after 1 month; you can also ask for permanent deletion.
What you lose
- Public page URLs stop working when the account closes
- Access to your account once the billing period ends
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Starter and Growth plans in the account
- Sign in to your dashboard, then open Account settings from the sidebar at the bottom left
- Select Billing from the menu on the left
- Choose the Cancel subscription button
- Enter the information the page asks for, then choose Continue to cancellationYou should see:
Continue to cancellation or Keep my plan
- Access ends
- At the end of the current billing period; the account stays active until then and closes afterwards unless you reverse the cancellation
- Notice
- Starter and Business plans: 5 days before your next Payment Date. Growth, Scale and Enterprise plans: 30 days before
- Refunds
- The billing FAQ says refunds aren't offered except where consumer protection law requires, and annual subscribers get no refund for unused time. The Terms say Qwilr may give a pro-rata refund on annual subscriptions
- Fees
- Fees already paid are non-refundable to the extent the law allows. If your account has a minimum term, you can't cancel until it ends
Scale and Enterprise plans
- Email help@qwilr.com, or contact your Success Manager, to say you want to cancel
- Send the notice in writing (email or post) so it reaches Qwilr at least 30 days before your next payment date
- Access ends
- At the end of the current billing period, once Qwilr processes the cancellation
- Notice
- 30 days before your next Payment Date
- Refunds
- Fees already paid are non-refundable to the extent the law allows; the Terms say a pro-rata refund may be given on annual subscriptions
- Fees
- If the account has a minimum term, you can't cancel until it ends
Questions people ask
Can I get a refund if I cancel Qwilr?
Starter and Growth plans in the account: The billing FAQ says refunds aren't offered except where consumer protection law requires, and annual subscribers get no refund for unused time. The Terms say Qwilr may give a pro-rata refund on annual subscriptions. Scale and Enterprise plans: Fees already paid are non-refundable to the extent the law allows; the Terms say a pro-rata refund may be given on annual subscriptions.
Source: help.qwilr.com qwilr.com
If I cancel Qwilr, when does my access end?
Starter and Growth plans in the account: At the end of the current billing period; the account stays active until then and closes afterwards unless you reverse the cancellation. Scale and Enterprise plans: At the end of the current billing period, once Qwilr processes the cancellation.
Source: help.qwilr.com help.qwilr.com qwilr.com
Is there a fee to cancel Qwilr?
Starter and Growth plans in the account: Fees already paid are non-refundable to the extent the law allows. If your account has a minimum term, you can't cancel until it ends. Scale and Enterprise plans: If the account has a minimum term, you can't cancel until it ends.
Source: qwilr.com
How long before renewal do I need to cancel Qwilr?
Starter and Growth plans in the account: Starter and Business plans: 5 days before your next Payment Date. Growth, Scale and Enterprise plans: 30 days before. Scale and Enterprise plans: 30 days before your next Payment Date.
Source: qwilr.com
What happens to my data when I cancel Qwilr?
After the account ends, the Terms let Qwilr anonymise or permanently delete all of your data after 1 month; you can also ask for permanent deletion.
Source: qwilr.com help.qwilr.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Cheaper plan Downgrade to a lower tier from the Billing section of Account Settings. Most plans are billed annually, so the change takes effect at the end of the billing term help.qwilr.com
- Fewer seats Reduce the number of seats. Seat reductions take effect at your next renewal and cannot be made mid-cycle qwilr.com
- Pay yearly Starter costs $35 per user per month billed annually instead of $49 billed monthly; annual plans are paid upfront for 12 months qwilr.com
- Student or nonprofit price Nonprofits and students can ask Qwilr for a discount qwilr.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Retention step: The flow asks for information before offering Continue to cancellation or Keep my plan
- Only account admins can open subscription settings, so another user on the account can't cancel the plan
- Free trials need no cancellation
- Starter and Business plans need 5 days' notice before the next payment date; Growth, Scale and Enterprise need 30 days, so a late cancellation can mean one more renewal
- Export Page and People data as CSV (by email) and download key Pages as PDFs before the account closes; public page links stop working
- Permanent deletion is a separate request: after cancelling, ask help@qwilr.com to delete the account
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/qwilr.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- Canceling your account
On your Qwilr dashboard when you login, go to your Account settings on the left-hand sidebar at the bottom.
(where the cancel flow starts) - Canceling your account
Select Billing from the menu on the left
(the Billing step) - Canceling your account
you'll see Cancel subscription button. Click that to cancel.
(the cancel button) - Canceling your account
Once information is entered it will allow you to Continue to cancellation or Keep my plan.
(the screen after the cancel button, with its two choices) - Canceling your account
Only account admins have access to subscription settings.
(who can cancel) - Canceling your account
If you cancel, your account will stay active until the end of your current billing period.
(access continues until the billing period ends) - Canceling your account
your public page URLs will no longer work
(public links stop working) - Canceling your account
reach out to help@qwilr.com or their Success Managers directly if you are considering cancellation.
(Scale customers contact support or their Success Manager) - Managing your Qwilr subscription
After that, your account will be closed unless you reverse the cancellation
(the account closes after the billing period unless the cancellation is reversed) - Managing your Qwilr subscription
Refunds are not offered except as required by applicable consumer protection laws.
(the refund position in the billing FAQ) - Managing your Qwilr subscription
You are able to downgrade your plan from within the Billing section of your Account Settings.
(downgrading as a way to pay less) - Managing your Qwilr subscription
Most plans are annually billed and therefore the change will not take place until the end of your billing term.
(when a downgrade takes effect) - Deleting your Account
If you want Qwilr to permanently delete your account, please get in touch and let us know.
(deletion is a separate request) - Terms
Starter and Business Plans: 5 days prior to your next Payment Date
(the notice for Starter and Business plans) - Terms
Growth, Scale, and Enterprise Plans: 30 days prior to your next Payment Date
(the notice for Growth, Scale and Enterprise plans) - Terms
You may not cancel your Subscription until the expiry of the minimum term.
(a minimum term can block cancelling) - Terms
we will be entitled to anonymise or permanently delete all Your Data after 1 month
(what happens to data after the account ends) - Pricing
Seat reductions take effect at your next renewal and cannot be made mid-cycle.
(when a seat reduction takes effect) - Terms
you are advised to regularly export and backup any critical documents or data stored on the Platform;
(the advice to export data first) - Terms
For annual subscriptions, we may provide a pro-rata refund for the unused portion of your subscription
(a pro-rata refund may apply to annual subscriptions) - Managing your Qwilr subscription
there is no refund for unused time
(annual subscribers get no refund for unused time) - Terms
Once processed, your cancellation will take effect at the end of the current billing period
(when a cancellation takes effect) - Terms
Your Subscription may be subject to a minimum term, as set out in your Account.
(a minimum term may apply) - Terms
Any notice may be sent by standard post or email
(how written notice can be sent) - Terms
To the extent permitted by law, the Fees are non-refundable and non-cancellable once paid for services provided to you.
(fees already paid are non-refundable) - Canceling your account
If you're currently on a trial, there is nothing you need to do to cancel.
(trials need no cancellation) - Canceling your account
Scale customers will want to reach out to help@qwilr.com or their Success Managers directly if you are considering cancellation.
(Scale customers contact support or their Success Manager) - Pricing
Our Starter plan is $35 per user per month when billed annually, or $49 per user per month when billed monthly.
(annual billing costs less on Starter) - Pricing
Yes! Get in touch, and we'll help you out.
(discounts for nonprofits and students on request) - Pricing
Annual plans are paid upfront for a full 12 months.
(annual plans are prepaid) - Exporting your Qwilr data
Data export is available to Account Admins only.
(who can export account data) - Exporting your Qwilr data
Nothing downloads in the app, so keep an eye on your inbox instead.
(exports arrive by email) - Downloading and sharing PDFs
Create PDF
(the per-page PDF download)
Not confirmed yet
- The help pages don't say what confirmation you get after cancelling, such as an email
- Refunds on annual plans conflict: the billing FAQ says there's no refund for unused time, while the Terms say Qwilr may give a pro-rata refund on annual subscriptions
- How Qwilr confirms a cancellation requested by email for Scale and Enterprise plans isn't documented
- Enterprise plans aren't on the public pricing page, so their cancellation terms come only from the Terms
Independent re-check, 2026-10-08
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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