{
 "id": "qwilr",
 "name": "Qwilr",
 "category": "productivity",
 "website": "https://qwilr.com",
 "domains": [
  "qwilr.com",
  "help.qwilr.com",
  "app.qwilr.com"
 ],
 "summary": "Cancel in Qwilr under Account settings, Billing, Cancel subscription; only admins can, and Scale customers are asked to contact support. Access lasts until the billing period ends. Notice: 5 days before the next payment date on Starter, 30 days on Growth, Scale and Enterprise. No refund for unused annual time.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Starter and Growth plans in the account",
   "applies_to": "Paid plans managed in the account's Billing section (Starter, Growth and legacy Business). Free trials need no cancellation",
   "who": "Account admins only",
   "method": "self_serve",
   "start_url": "https://app.qwilr.com/#/login",
   "steps": [
    {
     "do": "Sign in to your dashboard, then open Account settings from the sidebar at the bottom left",
     "expect": null
    },
    {
     "do": "Select Billing from the menu on the left",
     "expect": null
    },
    {
     "do": "Choose the Cancel subscription button",
     "expect": null
    },
    {
     "do": "Enter the information the page asks for, then choose Continue to cancellation",
     "expect": "Continue to cancellation or Keep my plan"
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing period; the account stays active until then and closes afterwards unless you reverse the cancellation",
   "notice": "Starter and Business plans: 5 days before your next Payment Date. Growth, Scale and Enterprise plans: 30 days before",
   "refund": "The billing FAQ says refunds aren't offered except where consumer protection law requires, and annual subscribers get no refund for unused time. The Terms say Qwilr may give a pro-rata refund on annual subscriptions",
   "fees": "Fees already paid are non-refundable to the extent the law allows. If your account has a minimum term, you can't cancel until it ends",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s9",
    "s10",
    "s14",
    "s15",
    "s16",
    "s20",
    "s21",
    "s22",
    "s23",
    "s25",
    "s26"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Scale and Enterprise plans",
   "applies_to": "Scale and Enterprise customers. The help center asks Scale customers to contact help@qwilr.com or their Success Manager when considering cancellation",
   "who": "An account admin, by contacting help@qwilr.com or the account's Success Manager",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email help@qwilr.com, or contact your Success Manager, to say you want to cancel",
     "expect": null
    },
    {
     "do": "Send the notice in writing (email or post) so it reaches Qwilr at least 30 days before your next payment date",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing period, once Qwilr processes the cancellation",
   "notice": "30 days before your next Payment Date",
   "refund": "Fees already paid are non-refundable to the extent the law allows; the Terms say a pro-rata refund may be given on annual subscriptions",
   "fees": "If the account has a minimum term, you can't cancel until it ends",
   "source_ids": [
    "s27",
    "s15",
    "s24",
    "s22",
    "s23",
    "s16",
    "s25",
    "s20"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Downgrade to a lower tier from the Billing section of Account Settings. Most plans are billed annually, so the change takes effect at the end of the billing term",
   "evidence": "documented",
   "source_ids": [
    "s11",
    "s12"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Reduce the number of seats. Seat reductions take effect at your next renewal and cannot be made mid-cycle",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Starter costs $35 per user per month billed annually instead of $49 billed monthly; annual plans are paid upfront for 12 months",
   "evidence": "documented",
   "source_ids": [
    "s28",
    "s30"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits and students can ask Qwilr for a discount",
   "evidence": "documented",
   "source_ids": [
    "s29"
   ]
  }
 ],
 "export": [
  {
   "data": "Page data (details, sharing settings, value, acceptance, analytics) and People and teams data",
   "how": "An Account Admin opens Analytics, then Export data (or Export data on the Pages dashboard), chooses Pages or People and teams, sets the range, and clicks Export; the report arrives by email",
   "format": "CSV",
   "limits": "Admins only; the Pages report covers up to 1,000 most recently created Pages; each report can be requested once per hour; attachments are capped at 15 MB",
   "source_ids": [
    "s31",
    "s32"
   ]
  },
  {
   "data": "Individual Pages",
   "how": "On the dashboard open More Actions next to a page and choose Create PDF, or use the Download icon in the editor, then Download PDF",
   "format": "PDF",
   "limits": "One page at a time; no bulk export",
   "source_ids": [
    "s33"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "After the account ends, the Terms let Qwilr anonymise or permanently delete all of your data after 1 month; you can also ask for permanent deletion",
  "you_lose": [
   "Public page URLs stop working when the account closes",
   "Access to your account once the billing period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks for information before offering Continue to cancellation or Keep my plan",
  "tips": [
   "Only account admins can open subscription settings, so another user on the account can't cancel the plan",
   "Free trials need no cancellation",
   "Starter and Business plans need 5 days' notice before the next payment date; Growth, Scale and Enterprise need 30 days, so a late cancellation can mean one more renewal",
   "Export Page and People data as CSV (by email) and download key Pages as PDFs before the account closes; public page links stop working",
   "Permanent deletion is a separate request: after cancelling, ask help@qwilr.com to delete the account"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "On your Qwilr dashboard when you login, go to your Account settings on the left-hand sidebar at the bottom.",
   "supports": "where the cancel flow starts"
  },
  {
   "id": "s2",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "Select Billing from the menu on the left",
   "supports": "the Billing step"
  },
  {
   "id": "s3",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "you'll see Cancel subscription button. Click that to cancel.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "Once information is entered it will allow you to Continue to cancellation or Keep my plan.",
   "supports": "the screen after the cancel button, with its two choices"
  },
  {
   "id": "s5",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "Only account admins have access to subscription settings.",
   "supports": "who can cancel"
  },
  {
   "id": "s6",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "If you cancel, your account will stay active until the end of your current billing period.",
   "supports": "access continues until the billing period ends"
  },
  {
   "id": "s7",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "your public page URLs will no longer work",
   "supports": "public links stop working"
  },
  {
   "id": "s8",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "reach out to help@qwilr.com or their Success Managers directly if you are considering cancellation.",
   "supports": "Scale customers contact support or their Success Manager"
  },
  {
   "id": "s9",
   "url": "https://help.qwilr.com/article/134-billing-faqs",
   "title": "Managing your Qwilr subscription",
   "publisher": "vendor",
   "quote": "After that, your account will be closed unless you reverse the cancellation",
   "supports": "the account closes after the billing period unless the cancellation is reversed"
  },
  {
   "id": "s10",
   "url": "https://help.qwilr.com/article/134-billing-faqs",
   "title": "Managing your Qwilr subscription",
   "publisher": "vendor",
   "quote": "Refunds are not offered except as required by applicable consumer protection laws.",
   "supports": "the refund position in the billing FAQ"
  },
  {
   "id": "s11",
   "url": "https://help.qwilr.com/article/134-billing-faqs",
   "title": "Managing your Qwilr subscription",
   "publisher": "vendor",
   "quote": "You are able to downgrade your plan from within the Billing section of your Account Settings.",
   "supports": "downgrading as a way to pay less"
  },
  {
   "id": "s12",
   "url": "https://help.qwilr.com/article/134-billing-faqs",
   "title": "Managing your Qwilr subscription",
   "publisher": "vendor",
   "quote": "Most plans are annually billed and therefore the change will not take place until the end of your billing term.",
   "supports": "when a downgrade takes effect"
  },
  {
   "id": "s13",
   "url": "https://help.qwilr.com/article/70-deleting-your-account",
   "title": "Deleting your Account",
   "publisher": "vendor",
   "quote": "If you want Qwilr to permanently delete your account, please get in touch and let us know.",
   "supports": "deletion is a separate request"
  },
  {
   "id": "s14",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "Starter and Business Plans: 5 days prior to your next Payment Date",
   "supports": "the notice for Starter and Business plans"
  },
  {
   "id": "s15",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "Growth, Scale, and Enterprise Plans: 30 days prior to your next Payment Date",
   "supports": "the notice for Growth, Scale and Enterprise plans"
  },
  {
   "id": "s16",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "You may not cancel your Subscription until the expiry of the minimum term.",
   "supports": "a minimum term can block cancelling"
  },
  {
   "id": "s17",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "we will be entitled to anonymise or permanently delete all Your Data after 1 month",
   "supports": "what happens to data after the account ends"
  },
  {
   "id": "s18",
   "url": "https://qwilr.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Seat reductions take effect at your next renewal and cannot be made mid-cycle.",
   "supports": "when a seat reduction takes effect"
  },
  {
   "id": "s19",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "you are advised to regularly export and backup any critical documents or data stored on the Platform;",
   "supports": "the advice to export data first"
  },
  {
   "id": "s20",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "For annual subscriptions, we may provide a pro-rata refund for the unused portion of your subscription",
   "supports": "a pro-rata refund may apply to annual subscriptions"
  },
  {
   "id": "s21",
   "url": "https://help.qwilr.com/article/134-billing-faqs",
   "title": "Managing your Qwilr subscription",
   "publisher": "vendor",
   "quote": "there is no refund for unused time",
   "supports": "annual subscribers get no refund for unused time"
  },
  {
   "id": "s22",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "Once processed, your cancellation will take effect at the end of the current billing period",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s23",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "Your Subscription may be subject to a minimum term, as set out in your Account.",
   "supports": "a minimum term may apply"
  },
  {
   "id": "s24",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "Any notice may be sent by standard post or email",
   "supports": "how written notice can be sent"
  },
  {
   "id": "s25",
   "url": "https://qwilr.com/terms/",
   "title": "Terms",
   "publisher": "vendor",
   "quote": "To the extent permitted by law, the Fees are non-refundable and non-cancellable once paid for services provided to you.",
   "supports": "fees already paid are non-refundable"
  },
  {
   "id": "s26",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "If you're currently on a trial, there is nothing you need to do to cancel.",
   "supports": "trials need no cancellation"
  },
  {
   "id": "s27",
   "url": "https://help.qwilr.com/article/135-cancelling-your-account",
   "title": "Canceling your account",
   "publisher": "vendor",
   "quote": "Scale customers will want to reach out to help@qwilr.com or their Success Managers directly if you are considering cancellation.",
   "supports": "Scale customers contact support or their Success Manager"
  },
  {
   "id": "s28",
   "url": "https://qwilr.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Our Starter plan is $35 per user per month when billed annually, or $49 per user per month when billed monthly.",
   "supports": "annual billing costs less on Starter"
  },
  {
   "id": "s29",
   "url": "https://qwilr.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Yes! Get in touch, and we'll help you out.",
   "supports": "discounts for nonprofits and students on request"
  },
  {
   "id": "s30",
   "url": "https://qwilr.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Annual plans are paid upfront for a full 12 months.",
   "supports": "annual plans are prepaid"
  },
  {
   "id": "s31",
   "url": "https://help.qwilr.com/article/882-exporting-your-qwilr-data",
   "title": "Exporting your Qwilr data",
   "publisher": "vendor",
   "quote": "Data export is available to Account Admins only.",
   "supports": "who can export account data"
  },
  {
   "id": "s32",
   "url": "https://help.qwilr.com/article/882-exporting-your-qwilr-data",
   "title": "Exporting your Qwilr data",
   "publisher": "vendor",
   "quote": "Nothing downloads in the app, so keep an eye on your inbox instead.",
   "supports": "exports arrive by email"
  },
  {
   "id": "s33",
   "url": "https://help.qwilr.com/article/89-pdfs",
   "title": "Downloading and sharing PDFs",
   "publisher": "vendor",
   "quote": "Create PDF",
   "supports": "the per-page PDF download"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The help pages don't say what confirmation you get after cancelling, such as an email",
   "Refunds on annual plans conflict: the billing FAQ says there's no refund for unused time, while the Terms say Qwilr may give a pro-rata refund on annual subscriptions",
   "How Qwilr confirms a cancellation requested by email for Scale and Enterprise plans isn't documented",
   "Enterprise plans aren't on the public pricing page, so their cancellation terms come only from the Terms"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against the cancel article, billing FAQ, Terms and pricing page; all quotes confirmed",
    "The email route had covered Growth plans without support; it now covers Scale and Enterprise, which the help center asks to contact support, and says notice can go by email or post",
    "Added that annual subscribers get no refund for unused time, that paid fees are non-refundable, and that a minimum term can block cancelling",
    "Added when cancellation takes effect per the Terms, and that trials need no cancellation",
    "Added the CSV data export and per-page PDF download, annual billing and the nonprofit and student discount",
    "No App Store, Google Play or marketplace billing is documented",
    "Level set to docs: every route fact now rests on Qwilr's own pages"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/qwilr",
 "json": "https://stackcut.io/exits/qwilr.json",
 "evidence": {
  "packet_revision": "143c1eed76077e4b3feeebd3c715ae8ff5bcdc20f221d000859e31887a998470",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "qwilr--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "qwilr--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}