Business software · Productivity and business software

How to cancel ProjectManager

Cancel anytime in the Accounts feature of the ProjectManager Platform (or by email if you can't); it takes effect when the current subscription term expires, and a term can't be ended early. Monthly and annual plans renew automatically and termination brings no refund. Export Customer Data first.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Open the Accounts feature of the ProjectManager Platform and cancel the subscription.
  • When it ends: At the end of the current subscription term (the period you prepaid); the term can't be ended early for convenience.
  • Contract notice: No customer notice period is stated in the online terms; check your Sales Order. How to give notice
  • Before you go: export Customer Data on the ProjectManager Platform. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Customer Data on the ProjectManager Platform: Export Customer Data from the Platform as the Customer Data Security Exhibit describes; the steps aren't on the public help pages. The export method and any deadline are set out in the Customer Data Security Exhibit, a PDF linked from ProjectManager's legal page projectmanager.com

What happens to your data

ProjectManager follows the retention and deletion processes in its Customer Data Security Exhibit; the periods aren't confirmed in this guide.

What you lose

  • Platform access once the Subscription Term expires
  • Customer Data you don't export before then

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Monthly plan paid by card

Online, self-serve Monthly plans bought through the online checkout and paid by card. Who can cancel: The customer's account (the terms don't name a role).

  1. Open the Accounts feature of the ProjectManager Platform and cancel the subscription
  2. If you can't do it there, email ProjectManager to say you are cancelling, at the address given in section 8.4.1 of the terms
Access ends
At the end of the current subscription term (the period you prepaid); the term can't be ended early for convenience
Notice
No customer notice period is stated: cancel before the term ends, since the card is debited automatically for each renewal term
Refunds
Termination of the Agreement or of any Subscription Services gives no refund
Source: projectmanager.com projectmanager.com

Annual plan (Sales Order)

Online, self-serve Annual Plans: a prepaid annual commitment, invoiced in advance and paid by ACH, with renewal rates in the Sales Order. Who can cancel: The customer named on the Sales Order.

  1. Before the annual term ends, cancel in the Accounts feature of the ProjectManager Platform
  2. If you can't, email ProjectManager to say you are cancelling, at the address given in section 8.4.1 of the terms
Access ends
At the end of the current annual term: each term is a minimum term and can't be terminated for convenience. Without cancelling it renews for the same length at the Sales Order's renewal rates
Notice
No customer notice period is stated in the online terms; check your Sales Order
Refunds
Termination of the Agreement or of any Subscription Services gives no refund
Source: projectmanager.com projectmanager.com

Questions people ask

Can I get a refund if I cancel ProjectManager?

Monthly plan paid by card: Termination of the Agreement or of any Subscription Services gives no refund.

Source: projectmanager.com

If I cancel ProjectManager, when does my access end?

Monthly plan paid by card: At the end of the current subscription term (the period you prepaid); the term can't be ended early for convenience. Annual plan (Sales Order): At the end of the current annual term: each term is a minimum term and can't be terminated for convenience. Without cancelling it renews for the same length at the Sales Order's renewal rates.

Source: projectmanager.com

How long before renewal do I need to cancel ProjectManager?

Monthly plan paid by card: No customer notice period is stated: cancel before the term ends, since the card is debited automatically for each renewal term. Annual plan (Sales Order): No customer notice period is stated in the online terms; check your Sales Order.

Source: projectmanager.com

What happens to my data when I cancel ProjectManager?

ProjectManager follows the retention and deletion processes in its Customer Data Security Exhibit; the periods aren't confirmed in this guide.

Source: projectmanager.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Change your plan at any time, or switch between paid plans projectmanager.com
  • Pay yearly Pay annually to save up to 16% or 17% (the pricing page shows both figures); annual plans are a prepaid commitment paid by ACH transfer projectmanager.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Cancelling stops the next renewal; access runs to the end of the term you've paid for, and the term can't be ended early
  • Renewals are debited from the card automatically for each renewal term, so cancel before the term ends to stop the next charge
  • Export Customer Data before the term ends: terminated subscriptions get no refund
  • The 30-day free trial doesn't convert on its own: account and project data are locked when it ends unless you buy a paid edition
  • The mobile apps are free companions; billing is on the web Platform

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/projectmanager.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Pricing You can cancel your monthly account anytime, or toggle between paid plans. (monthly accounts can be cancelled anytime)
  2. Pricing You can change your plan at any time. (plan changes at any time)
  3. Pricing your account and project data will automatically be locked unless you decide to purchase one of the paid editions (trial data is locked when the trial ends)
  4. Pricing If you decide to pay annually, you can save up to 17%. (the annual billing saving)
  5. Pricing We accept ACH transfers for annual plans. (annual plans are paid by ACH transfer)
  6. Terms of Service Customer may cancel its subscription at any time, by using the “Accounts” feature of the ProjectManager Platform (how to cancel: the Accounts feature)
  7. Terms of Service Customer’s cancelation will be effective upon expiration of the Subscription Term (when cancellation takes effect)
  8. Terms of Service each Subscription Term is priced as a minimum term and may not be terminated for convenience. (no termination for convenience during a term)
  9. Terms of Service termination of the Agreement or of any Subscription Services will not entitle Customer to any refund (no refund on termination)
  10. Terms of Service Customer may export Customer Data from the ProjectManager Platform as specified in the Security Exhibit. (the customer's right to export Customer Data)
  11. Terms of Service ProjectManager will follow the data retention and deletion processes described in the Security Exhibit. (retention and deletion follow the Security Exhibit)
  12. Terms of Service For Annual Plans, renewals will be at the rates specified in the Sales Order for the Renewal Term. (annual renewals follow the Sales Order rates)
  13. Terms of Service the Initial Term or the renewed term will automatically renew for successive periods of the same length (automatic renewal for the same length)
  14. Terms of Service Customer’s credit card will be automatically debited for the fees payable for each Renewal Term (renewals are charged to the card automatically)
  15. Terms of Service if unable to do so, by email to that effect to (email is the fallback if the Accounts feature can't be used)
  16. Terms of Service will continue for the period for which Customer has prepaid ProjectManager using the online checkout (the term is the prepaid period)
  17. Terms of Service a subscription plan for the Subscription Services in which Customer makes a prepaid annual commitment (what an Annual Plan is)
  18. Pricing Save up to 16% (the annual saving shown on the pricing toggle)
  19. Pricing We accept Visa, MasterCard and American Express for monthly plans. (monthly plans are paid by card)
  20. Pricing Free companion app that you can use to update tasks, upload photos, log hours and more (the mobile apps are free companions)

Not confirmed yet

  • Which role may cancel, and what confirms a cancellation, aren't described in ProjectManager's terms or pricing pages
  • The export method, export deadline and retention periods are in the Customer Data Security Exhibit (a PDF linked from ProjectManager's legal page) and aren't confirmed in this guide
  • Any customer notice period for annual plans would be in the individual Sales Order, which isn't public

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).