{
 "id": "projectmanager",
 "name": "ProjectManager",
 "category": "productivity",
 "website": "https://www.projectmanager.com",
 "domains": [
  "projectmanager.com",
  "learn.projectmanager.com"
 ],
 "summary": "Cancel anytime in the Accounts feature of the ProjectManager Platform (or by email if you can't); it takes effect when the current subscription term expires, and a term can't be ended early. Monthly and annual plans renew automatically and termination brings no refund. Export Customer Data first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Monthly plan paid by card",
   "applies_to": "Monthly plans bought through the online checkout and paid by card",
   "who": "The customer's account (the terms don't name a role)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Accounts feature of the ProjectManager Platform and cancel the subscription",
     "expect": null
    },
    {
     "do": "If you can't do it there, email ProjectManager to say you are cancelling, at the address given in section 8.4.1 of the terms",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current subscription term (the period you prepaid); the term can't be ended early for convenience",
   "notice": "No customer notice period is stated: cancel before the term ends, since the card is debited automatically for each renewal term",
   "refund": "Termination of the Agreement or of any Subscription Services gives no refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s7",
    "s17",
    "s8",
    "s9",
    "s15",
    "s16",
    "s10",
    "s18",
    "s21"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Annual plan (Sales Order)",
   "applies_to": "Annual Plans: a prepaid annual commitment, invoiced in advance and paid by ACH, with renewal rates in the Sales Order",
   "who": "The customer named on the Sales Order",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Before the annual term ends, cancel in the Accounts feature of the ProjectManager Platform",
     "expect": null
    },
    {
     "do": "If you can't, email ProjectManager to say you are cancelling, at the address given in section 8.4.1 of the terms",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current annual term: each term is a minimum term and can't be terminated for convenience. Without cancelling it renews for the same length at the Sales Order's renewal rates",
   "notice": "No customer notice period is stated in the online terms; check your Sales Order",
   "refund": "Termination of the Agreement or of any Subscription Services gives no refund",
   "fees": null,
   "source_ids": [
    "s7",
    "s17",
    "s8",
    "s9",
    "s14",
    "s15",
    "s19",
    "s5",
    "s10"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Change your plan at any time, or switch between paid plans",
   "evidence": "documented",
   "source_ids": [
    "s2",
    "s1"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay annually to save up to 16% or 17% (the pricing page shows both figures); annual plans are a prepaid commitment paid by ACH transfer",
   "evidence": "documented",
   "source_ids": [
    "s4",
    "s20",
    "s5"
   ]
  }
 ],
 "export": [
  {
   "data": "Customer Data on the ProjectManager Platform",
   "how": "Export Customer Data from the Platform as the Customer Data Security Exhibit describes; the steps aren't on the public help pages",
   "format": null,
   "limits": "The export method and any deadline are set out in the Customer Data Security Exhibit, a PDF linked from ProjectManager's legal page",
   "source_ids": [
    "s12",
    "s13"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current Subscription Term",
  "data_kept": "ProjectManager follows the retention and deletion processes in its Customer Data Security Exhibit; the periods aren't confirmed in this guide",
  "you_lose": [
   "Platform access once the Subscription Term expires",
   "Customer Data you don't export before then"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling stops the next renewal; access runs to the end of the term you've paid for, and the term can't be ended early",
   "Renewals are debited from the card automatically for each renewal term, so cancel before the term ends to stop the next charge",
   "Export Customer Data before the term ends: terminated subscriptions get no refund",
   "The 30-day free trial doesn't convert on its own: account and project data are locked when it ends unless you buy a paid edition",
   "The mobile apps are free companions; billing is on the web Platform"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.projectmanager.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "You can cancel your monthly account anytime, or toggle between paid plans.",
   "supports": "monthly accounts can be cancelled anytime"
  },
  {
   "id": "s2",
   "url": "https://www.projectmanager.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "You can change your plan at any time.",
   "supports": "plan changes at any time"
  },
  {
   "id": "s3",
   "url": "https://www.projectmanager.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "your account and project data will automatically be locked unless you decide to purchase one of the paid editions",
   "supports": "trial data is locked when the trial ends"
  },
  {
   "id": "s4",
   "url": "https://www.projectmanager.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you decide to pay annually, you can save up to 17%.",
   "supports": "the annual billing saving"
  },
  {
   "id": "s5",
   "url": "https://www.projectmanager.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "We accept ACH transfers for annual plans.",
   "supports": "annual plans are paid by ACH transfer"
  },
  {
   "id": "s7",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may cancel its subscription at any time, by using the “Accounts” feature of the ProjectManager Platform",
   "supports": "how to cancel: the Accounts feature"
  },
  {
   "id": "s8",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer’s cancelation will be effective upon expiration of the Subscription Term",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "s9",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "each Subscription Term is priced as a minimum term and may not be terminated for convenience.",
   "supports": "no termination for convenience during a term"
  },
  {
   "id": "s10",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "termination of the Agreement or of any Subscription Services will not entitle Customer to any refund",
   "supports": "no refund on termination"
  },
  {
   "id": "s12",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may export Customer Data from the ProjectManager Platform as specified in the Security Exhibit.",
   "supports": "the customer's right to export Customer Data"
  },
  {
   "id": "s13",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "ProjectManager will follow the data retention and deletion processes described in the Security Exhibit.",
   "supports": "retention and deletion follow the Security Exhibit"
  },
  {
   "id": "s14",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "For Annual Plans, renewals will be at the rates specified in the Sales Order for the Renewal Term.",
   "supports": "annual renewals follow the Sales Order rates"
  },
  {
   "id": "s15",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "the Initial Term or the renewed term will automatically renew for successive periods of the same length",
   "supports": "automatic renewal for the same length"
  },
  {
   "id": "s16",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer’s credit card will be automatically debited for the fees payable for each Renewal Term",
   "supports": "renewals are charged to the card automatically"
  },
  {
   "id": "s17",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "if unable to do so, by email to that effect to",
   "supports": "email is the fallback if the Accounts feature can't be used"
  },
  {
   "id": "s18",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "will continue for the period for which Customer has prepaid ProjectManager using the online checkout",
   "supports": "the term is the prepaid period"
  },
  {
   "id": "s19",
   "url": "https://www.projectmanager.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "a subscription plan for the Subscription Services in which Customer makes a prepaid annual commitment",
   "supports": "what an Annual Plan is"
  },
  {
   "id": "s20",
   "url": "https://www.projectmanager.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Save up to 16%",
   "supports": "the annual saving shown on the pricing toggle"
  },
  {
   "id": "s21",
   "url": "https://www.projectmanager.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "We accept Visa, MasterCard and American Express for monthly plans.",
   "supports": "monthly plans are paid by card"
  },
  {
   "id": "s22",
   "url": "https://www.projectmanager.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Free companion app that you can use to update tasks, upload photos, log hours and more",
   "supports": "the mobile apps are free companions"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Which role may cancel, and what confirms a cancellation, aren't described in ProjectManager's terms or pricing pages",
   "The export method, export deadline and retention periods are in the Customer Data Security Exhibit (a PDF linked from ProjectManager's legal page) and aren't confirmed in this guide",
   "Any customer notice period for annual plans would be in the individual Sales Order, which isn't public"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the documented fallback: if the Accounts feature can't be used, cancel by email to the address in the terms",
    "The annual-plan route pointed to contacting sales, which no page documents for cancelling; the terms say to cancel in the Accounts feature for any subscription",
    "Annual plans are a prepaid annual commitment paid by ACH; monthly plans are paid by card. Clarified the routes accordingly",
    "The pricing page shows both 16% and 17% annual savings; both are now cited",
    "The retention and export details sit in a separate Security Exhibit PDF that couldn't be confirmed; left as not confirmed",
    "Removed the App Store note: the mobile apps are free companions and no app-store billing is documented"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/projectmanager",
 "json": "https://stackcut.io/exits/projectmanager.json",
 "evidence": {
  "packet_revision": "b009f9882ed095a88a7c9e35ce6a35171db7d0b7dd18a4ce894ec5637b3a28ff",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "projectmanager--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "projectmanager--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}