How to cancel PagerDuty

Before you cancel

What happens to your data

None: PagerDuty permanently deletes the account and all related data, and it can't be recovered.

What you lose

• The whole account and all related data, permanently
• Any unused time on a yearly plan (no prorated refund)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan, for a single team trying on-call and incident response: up to 5 users, 1 on-call schedule and 1 escalation policy, with 100 SMS and phone notifications a month pagerduty.com support.pagerduty.com
• Cheaper plan Move to a lower plan by contacting Sales (downgrades aren't self-serve); on a term order, give notice of the downgrade 30 days before auto-renewal pagerduty.com support.pagerduty.com support.pagerduty.com
• Fewer seats The Account Owner emails renewals@pagerduty.com with the new number of user licenses; the change shows on the following month's invoice. Removing users alone doesn't lower the bill, and active users must match the requested seat count support.pagerduty.com
• Pay yearly An annual plan can cost less than monthly (the pricing page shows Professional saving $48 per user a year) support.pagerduty.com pagerduty.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only the Account Owner can cancel; if Account Settings isn't under your User Icon, find the Account Owner under People, then Users
• Cancelling is immediate and permanent: it deletes the account and its data, not just the subscription. Save anything you need first
• Downgrading to a cheaper plan isn't self-serve: contact Sales
• Removing users doesn't lower the bill by itself: the Account Owner must request a lower license count
• Invoices go to the Account Owner's login email every month
• Term orders renew at prices PagerDuty sends at least 60 days before the term ends; non-renewal notice is due 30 days before the auto-renewal date

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/pagerduty.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Cancel Your Account The Account Owner is the only user that can cancel an account. (who can cancel)
2. Cancel Your Account In the web app, navigate to User Icon (where the flow starts)
3. Cancel Your Account and select the Account Settings tab. (the Account Settings tab)
4. Cancel Your Account If your account is billed on a yearly basis, please note that we do not offer prorated refunds. (no prorated refunds)
5. Cancel Your Account At the bottom of the page, click Need to cancel your account? (the cancel link)
6. Cancel Your Account If you would still like to cancel, click Cancel my Account. (the final button)
7. Cancel Your Account Immediately after canceling your account, you will lose access to it. (when it takes effect)
8. Cancel Your Account This action is not reversible, and canceled accounts cannot be reactivated or recovered. (cancelling is permanent)
9. Cancel Your Account PagerDuty will permanently delete the account and all related data (data is deleted)
10. Terms of Service Customer must provide thirty (30) days notice prior to an auto-renewal date of intent to downgrade or not renew Services by sending a notice to renewals@pagerduty.com (the non-renewal notice)
11. Billing, Invoices and Payments To downgrade your pricing plan, reach out to the Sales team for assistance. (downgrades go through Sales)
12. Terms of Service At the end of each Hosted Services Subscription Term, the associated order shall automatically renew for the same Subscription Term as the immediately preceding term (automatic renewal)
13. Terms of Service Purchases made through Resellers will not automatically renew. (reseller purchases don't renew)
14. Terms of Service Customer's renewal pricing will be communicated to Customer by the Reseller prior to expiration (the reseller handles renewal)
15. Pricing A single team trying on-call and incident response. (who the Free plan is for)
16. Pricing 5 users (the Free plan user limit)
17. Pricing 1 on-call schedule, 1 escalation policy (what the Free plan includes)
18. Billing, Invoices and Payments Free accounts can use 100 SMS and phone notifications per month. (Free plan notification limit)
19. Billing, Invoices and Payments Account Owners can decrease the number of purchased licenses by submitting an email request to (how to reduce licenses (the email link goes to renewals@pagerduty.com))
20. Billing, Invoices and Payments Changes will reflect on the following month's invoice. (when the bill drops)
21. Billing, Invoices and Payments Removing or deleting user accounts does not, by itself, lower your bill. (removing users isn't enough)
22. Billing, Invoices and Payments To ensure accurate billing, the number of active users in your account must match the requested seat count. (users must match seats)
23. Billing, Invoices and Payments If you anticipate consistent usage, an annual plan may offer cost savings over monthly plans. (annual savings)
24. Pricing Save $48/user annually (the annual saving shown)
25. Billing, Invoices and Payments Invoices automatically send to the Account Owner's login email address every month. (where invoices go)
26. Cancel Your Account If you do not see this option under your User Icon, please navigate to People (non-owners find the Account Owner under People, then Users)
27. Terms of Service at the prices communicated to Customer at least sixty (60) days prior to the end of that Hosted Services Subscription Term (renewal prices are sent at least 60 days before the term ends)

Not confirmed yet

• How to export incident history and other data before cancelling isn't covered on PagerDuty's cancellation page
• No confirmation email after cancelling is described
• How PagerDuty bought through a cloud marketplace (such as AWS Marketplace) is cancelled isn't stated in PagerDuty's Terms or billing help; the Terms only cover resellers in general

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).