{
 "id": "pagerduty",
 "name": "PagerDuty",
 "category": "developer_tools",
 "website": "https://www.pagerduty.com",
 "domains": [
  "pagerduty.com"
 ],
 "summary": "The Account Owner cancels in the web app: User Icon, Account Settings, Need to cancel your account?, Cancel my Account. It's immediate and permanent: the account and all its data are deleted. Annual contracts need 30 days' notice to renewals@pagerduty.com; downgrades go through Sales.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel and delete the account",
   "applies_to": "Any PagerDuty account billed directly by PagerDuty; cancelling closes the account and deletes it",
   "who": "The Account Owner only",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "In the PagerDuty web app, open the User Icon menu, choose Account Settings and select the Account Settings tab",
     "expect": "Need to cancel your account?"
    },
    {
     "do": "At the bottom of the page, click Need to cancel your account?",
     "expect": "the cancellation prompt"
    },
    {
     "do": "Read the cancellation prompt carefully, then click Cancel my Account",
     "expect": null
    }
   ],
   "confirm_by": "Not documented; you lose access to the account as soon as it is cancelled",
   "effective": "Immediately: you lose access at once, and PagerDuty permanently deletes the account and all related data. Cancelled accounts can't be reactivated or recovered",
   "notice": null,
   "refund": "Accounts billed yearly get no prorated refund",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s26"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Annual orders: downgrade or don't renew",
   "applies_to": "Subscription orders with a term (such as yearly plans), which renew automatically for the same term",
   "who": "The customer",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "At least 30 days before the auto-renewal date, email renewals@pagerduty.com saying you intend to downgrade or not renew",
     "expect": null
    },
    {
     "do": "To move to a cheaper plan, also reach out to PagerDuty's Sales team",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The order doesn't automatically renew at the end of the current subscription term",
   "notice": "Thirty (30) days before the auto-renewal date, sent to renewals@pagerduty.com",
   "refund": "Yearly-billed accounts get no prorated refund for cancelling",
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s4",
    "s27"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a reseller",
   "applies_to": "PagerDuty subscriptions purchased through a reseller",
   "who": "The customer, with the reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the reseller you bought from about not renewing: reseller purchases don't renew automatically, and the reseller tells you the renewal price before the term expires",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the purchased term, unless you renew through the reseller",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free plan, for a single team trying on-call and incident response: up to 5 users, 1 on-call schedule and 1 escalation policy, with 100 SMS and phone notifications a month",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move to a lower plan by contacting Sales (downgrades aren't self-serve); on a term order, give notice of the downgrade 30 days before auto-renewal",
   "evidence": "documented",
   "source_ids": [
    "s10",
    "s11",
    "s9"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "The Account Owner emails renewals@pagerduty.com with the new number of user licenses; the change shows on the following month's invoice. Removing users alone doesn't lower the bill, and active users must match the requested seat count",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "type": "annual_billing",
   "what": "An annual plan can cost less than monthly (the pricing page shows Professional saving $48 per user a year)",
   "evidence": "documented",
   "source_ids": [
    "s23",
    "s24"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Access ends immediately when the account is cancelled",
  "data_kept": "None: PagerDuty permanently deletes the account and all related data, and it can't be recovered",
  "you_lose": [
   "The whole account and all related data, permanently",
   "Any unused time on a yearly plan (no prorated refund)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the Account Owner can cancel; if Account Settings isn't under your User Icon, find the Account Owner under People, then Users",
   "Cancelling is immediate and permanent: it deletes the account and its data, not just the subscription. Save anything you need first",
   "Downgrading to a cheaper plan isn't self-serve: contact Sales",
   "Removing users doesn't lower the bill by itself: the Account Owner must request a lower license count",
   "Invoices go to the Account Owner's login email every month",
   "Term orders renew at prices PagerDuty sends at least 60 days before the term ends; non-renewal notice is due 30 days before the auto-renewal date"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "The Account Owner is the only user that can cancel an account.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "In the web app, navigate to User Icon",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "and select the Account Settings tab.",
   "supports": "the Account Settings tab"
  },
  {
   "id": "s4",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "If your account is billed on a yearly basis, please note that we do not offer prorated refunds.",
   "supports": "no prorated refunds"
  },
  {
   "id": "s5",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "At the bottom of the page, click Need to cancel your account?",
   "supports": "the cancel link"
  },
  {
   "id": "s6",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "If you would still like to cancel, click Cancel my Account.",
   "supports": "the final button"
  },
  {
   "id": "s7",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "Immediately after canceling your account, you will lose access to it.",
   "supports": "when it takes effect"
  },
  {
   "id": "s8",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "This action is not reversible, and canceled accounts cannot be reactivated or recovered.",
   "supports": "cancelling is permanent"
  },
  {
   "id": "s9",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "PagerDuty will permanently delete the account and all related data",
   "supports": "data is deleted"
  },
  {
   "id": "s10",
   "url": "https://www.pagerduty.com/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer must provide thirty (30) days notice prior to an auto-renewal date of intent to downgrade or not renew Services by sending a notice to renewals@pagerduty.com",
   "supports": "the non-renewal notice"
  },
  {
   "id": "s11",
   "url": "https://support.pagerduty.com/main/docs/billing-invoices-payments",
   "title": "Billing, Invoices and Payments",
   "publisher": "vendor",
   "quote": "To downgrade your pricing plan, reach out to the Sales team for assistance.",
   "supports": "downgrades go through Sales"
  },
  {
   "id": "s12",
   "url": "https://www.pagerduty.com/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "At the end of each Hosted Services Subscription Term, the associated order shall automatically renew for the same Subscription Term as the immediately preceding term",
   "supports": "automatic renewal"
  },
  {
   "id": "s13",
   "url": "https://www.pagerduty.com/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Purchases made through Resellers will not automatically renew.",
   "supports": "reseller purchases don't renew"
  },
  {
   "id": "s14",
   "url": "https://www.pagerduty.com/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "Customer's renewal pricing will be communicated to Customer by the Reseller prior to expiration",
   "supports": "the reseller handles renewal"
  },
  {
   "id": "s15",
   "url": "https://www.pagerduty.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "A single team trying on-call and incident response.",
   "supports": "who the Free plan is for"
  },
  {
   "id": "s16",
   "url": "https://www.pagerduty.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "5 users",
   "supports": "the Free plan user limit"
  },
  {
   "id": "s17",
   "url": "https://www.pagerduty.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "1 on-call schedule, 1 escalation policy",
   "supports": "what the Free plan includes"
  },
  {
   "id": "s18",
   "url": "https://support.pagerduty.com/main/docs/billing-invoices-payments",
   "title": "Billing, Invoices and Payments",
   "publisher": "vendor",
   "quote": "Free accounts can use 100 SMS and phone notifications per month.",
   "supports": "Free plan notification limit"
  },
  {
   "id": "s19",
   "url": "https://support.pagerduty.com/main/docs/billing-invoices-payments",
   "title": "Billing, Invoices and Payments",
   "publisher": "vendor",
   "quote": "Account Owners can decrease the number of purchased licenses by submitting an email request to",
   "supports": "how to reduce licenses (the email link goes to renewals@pagerduty.com)"
  },
  {
   "id": "s20",
   "url": "https://support.pagerduty.com/main/docs/billing-invoices-payments",
   "title": "Billing, Invoices and Payments",
   "publisher": "vendor",
   "quote": "Changes will reflect on the following month's invoice.",
   "supports": "when the bill drops"
  },
  {
   "id": "s21",
   "url": "https://support.pagerduty.com/main/docs/billing-invoices-payments",
   "title": "Billing, Invoices and Payments",
   "publisher": "vendor",
   "quote": "Removing or deleting user accounts does not, by itself, lower your bill.",
   "supports": "removing users isn't enough"
  },
  {
   "id": "s22",
   "url": "https://support.pagerduty.com/main/docs/billing-invoices-payments",
   "title": "Billing, Invoices and Payments",
   "publisher": "vendor",
   "quote": "To ensure accurate billing, the number of active users in your account must match the requested seat count.",
   "supports": "users must match seats"
  },
  {
   "id": "s23",
   "url": "https://support.pagerduty.com/main/docs/billing-invoices-payments",
   "title": "Billing, Invoices and Payments",
   "publisher": "vendor",
   "quote": "If you anticipate consistent usage, an annual plan may offer cost savings over monthly plans.",
   "supports": "annual savings"
  },
  {
   "id": "s24",
   "url": "https://www.pagerduty.com/pricing/",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Save $48/user annually",
   "supports": "the annual saving shown"
  },
  {
   "id": "s25",
   "url": "https://support.pagerduty.com/main/docs/billing-invoices-payments",
   "title": "Billing, Invoices and Payments",
   "publisher": "vendor",
   "quote": "Invoices automatically send to the Account Owner's login email address every month.",
   "supports": "where invoices go"
  },
  {
   "id": "s26",
   "url": "https://support.pagerduty.com/main/docs/cancel-your-account",
   "title": "Cancel Your Account",
   "publisher": "vendor",
   "quote": "If you do not see this option under your User Icon, please navigate to People",
   "supports": "non-owners find the Account Owner under People, then Users"
  },
  {
   "id": "s27",
   "url": "https://www.pagerduty.com/terms-of-service/",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "at the prices communicated to Customer at least sixty (60) days prior to the end of that Hosted Services Subscription Term",
   "supports": "renewal prices are sent at least 60 days before the term ends"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "How to export incident history and other data before cancelling isn't covered on PagerDuty's cancellation page",
   "No confirmation email after cancelling is described",
   "How PagerDuty bought through a cloud marketplace (such as AWS Marketplace) is cancelled isn't stated in PagerDuty's Terms or billing help; the Terms only cover resellers in general"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked all three routes against PagerDuty's Cancel Your Account and billing articles and its Terms: owner-only, immediate and permanent cancelling, no prorated yearly refunds, the 30-day renewals@pagerduty.com notice and reseller terms are confirmed",
    "License reduction: the billing article's email link goes to renewals@pagerduty.com, now named (the gap about the address is closed)",
    "Added tips: non-owners find the Account Owner under People, then Users (s26); renewal prices are sent at least 60 days before a term ends (s27)"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/pagerduty",
 "json": "https://stackcut.io/exits/pagerduty.json",
 "evidence": {
  "packet_revision": "2e4646a54818a9757efacef3ac2e0bea53dacfcefddfe70191d78fe798947ea8",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "pagerduty--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pagerduty--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "pagerduty--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}