Business software · Productivity and business software

How to cancel Outline

A workspace admin cancels on the Billing page (workspace logo, Settings, Billing); it applies at the end of the current term, with no refund for the rest. Data is kept at least a year; delete it under Settings, Details after cancelling. Export first from Settings, Export (Markdown, HTML or JSON).

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Click your workspace logo in the top-left corner, select Settings, then click Billing.
  • When it ends: Cancellation applies at the end of the current term.
  • Before you go: export All collections in the workspace (workspace export, admins only). What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • All collections in the workspace (workspace export, admins only): As an admin, open Settings, then Export, and choose to include private collections for a full backup (Markdown, HTML or JSON) docs.getoutline.com
  • The list of users in the workspace, with names, email addresses and last active times: Export a CSV of users under Settings, then Users (CSV) docs.getoutline.com

What happens to your data

By default, data is kept for at least one year after cancelling, unless you permanently delete it under Settings, Details.

What you lose

  • Everything in the workspace, once you permanently delete its data

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel the subscription

Online, self-serve Outline cloud plans (Starter, Team and Business), billed monthly or yearly. Who can cancel: A workspace admin.

  1. Click your workspace logo in the top-left corner, select Settings, then click Billing
  2. Cancel the subscription on the billing page
Access ends
Cancellation applies at the end of the current term
Refunds
None for cancelling mid-subscription
Source: docs.getoutline.com

Delete the workspace's data

Online, self-serve A cancelled Outline cloud workspace whose data you want permanently deleted. Who can cancel: A workspace admin.

  1. Cancel the subscription first: the delete control is only available after cancelling
  2. Open Settings, then Details, and permanently delete the data
Access ends
The data is deleted permanently instead of being kept for at least a year
Source: docs.getoutline.com

Questions people ask

Can I get a refund if I cancel Outline?

Cancel the subscription: None for cancelling mid-subscription.

Source: docs.getoutline.com

If I cancel Outline, when does my access end?

Cancel the subscription: Cancellation applies at the end of the current term. Delete the workspace's data: The data is deleted permanently instead of being kept for at least a year.

Source: docs.getoutline.com

What happens to my data when I cancel Outline?

By default, data is kept for at least one year after cancelling, unless you permanently delete it under Settings, Details.

Source: docs.getoutline.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats You're billed for active users: every user who isn't suspended or a pending invite counts, so suspending people you don't need lowers the count. Plans are set by member count, and a team that outgrows its plan moves up a tier automatically docs.getoutline.com getoutline.com
  • Student or nonprofit price A 30% discount is available for nonprofits and education getoutline.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only workspace admins can cancel
  • To switch between monthly and yearly billing or pay by ACH, contact Outline support at hello@getoutline.com
  • The first 30 days of a new team are free; after the trial the knowledge base turns read-only until a payment method is added, and you can still export everything
  • On a yearly plan you're charged for all active users at the time you upgrade

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/outline.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Billing Click your workspace logo in the top-left corner. (where to start (then Settings, then Billing))
  2. Billing Workspace admins can cancel a subscription directly from the billing page. Cancelation will apply at the end of the current term. (who can cancel, where, and when it takes effect)
  3. Billing We do not provide refunds for cancellations mid-subscription. (no refunds)
  4. Billing By default data is retained for a minimum of one year post-cancelation. (how long data is kept)
  5. Billing Settings → Details (where permanent deletion is)
  6. Billing This control will only be available after canceling your subscription. (deletion is only possible after cancelling)
  7. Billing Customers are billed for the number of active users within the workspace. (billing by active users)
  8. Billing Every user that is not suspended or a pending invite is counted towards the seat total. (who counts as active)
  9. Pricing Currently plans are based on the number of members in your team. If your team outgrows your plan then it will automatically move to the next pricing tier. (plans by member count)
  10. Pricing a 30% discount is available for non-profit and education (the nonprofit and education discount)
  11. Billing Please contact support, hello@getoutline.com - we can assist with this change. (support handles billing changes such as switching frequency or paying by ACH)
  12. Export data Settings → Export (where the workspace export is)
  13. Export data Markdown, HTML, or JSON as output formats (the export formats)
  14. Export data export a CSV of users in the workspace under Settings (the users CSV)
  15. Pricing When you create a team your first 30 days are free. (the free trial)
  16. Pricing Once this trial period elapses your knowledge base becomes read-only until a payment method is added. During this time you can export all of your documents. (what happens after the trial)
  17. Billing When you upgrade to a yearly plan you will be charged for the total number of active users in your workspace at that time. (how yearly plans are charged)
  18. Export data Admins can also export all collections in a workspace (workspace-wide export is for admins)
  19. Export data include private collections in the export to ensure a full backup (private collections can be included)
  20. Export data Settings → Users (where the users CSV is)
  21. Export data includes the name, email address, and last active time (what the users CSV contains)

Not confirmed yet

  • The names of the cancel and delete buttons, and any confirmation after cancelling, aren't given in Outline's billing guide
  • What the workspace looks like after the term ends (read-only or locked) isn't described
  • How Enterprise agreements for teams over 200 users end isn't on Outline's public pages

Independent re-check, 2026-10-06

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).