{
 "id": "outline",
 "name": "Outline",
 "category": "productivity",
 "website": "https://www.getoutline.com",
 "domains": [
  "getoutline.com"
 ],
 "summary": "A workspace admin cancels on the Billing page (workspace logo, Settings, Billing); it applies at the end of the current term, with no refund for the rest. Data is kept at least a year; delete it under Settings, Details after cancelling. Export first from Settings, Export (Markdown, HTML or JSON).",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel the subscription",
   "applies_to": "Outline cloud plans (Starter, Team and Business), billed monthly or yearly",
   "who": "A workspace admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click your workspace logo in the top-left corner, select Settings, then click Billing",
     "expect": null
    },
    {
     "do": "Cancel the subscription on the billing page",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancellation applies at the end of the current term",
   "notice": null,
   "refund": "None for cancelling mid-subscription",
   "fees": null,
   "source_ids": [
    "o1",
    "o2",
    "o3"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the workspace's data",
   "applies_to": "A cancelled Outline cloud workspace whose data you want permanently deleted",
   "who": "A workspace admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Cancel the subscription first: the delete control is only available after cancelling",
     "expect": null
    },
    {
     "do": "Open Settings, then Details, and permanently delete the data",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The data is deleted permanently instead of being kept for at least a year",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "o4",
    "o5",
    "o6"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "You're billed for active users: every user who isn't suspended or a pending invite counts, so suspending people you don't need lowers the count. Plans are set by member count, and a team that outgrows its plan moves up a tier automatically",
   "evidence": "documented",
   "source_ids": [
    "o7",
    "o8",
    "o9"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "A 30% discount is available for nonprofits and education",
   "evidence": "documented",
   "source_ids": [
    "o10"
   ]
  }
 ],
 "export": [
  {
   "data": "All collections in the workspace (workspace export, admins only)",
   "how": "As an admin, open Settings, then Export, and choose to include private collections for a full backup",
   "format": "Markdown, HTML or JSON",
   "limits": null,
   "source_ids": [
    "o12",
    "o13",
    "o18",
    "o19"
   ]
  },
  {
   "data": "The list of users in the workspace, with names, email addresses and last active times",
   "how": "Export a CSV of users under Settings, then Users",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "o14",
    "o20",
    "o21"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current term",
  "data_kept": "By default, data is kept for at least one year after cancelling, unless you permanently delete it under Settings, Details",
  "you_lose": [
   "Everything in the workspace, once you permanently delete its data"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only workspace admins can cancel",
   "To switch between monthly and yearly billing or pay by ACH, contact Outline support at hello@getoutline.com",
   "The first 30 days of a new team are free; after the trial the knowledge base turns read-only until a payment method is added, and you can still export everything",
   "On a yearly plan you're charged for all active users at the time you upgrade"
  ]
 },
 "sources": [
  {
   "id": "o1",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Click your workspace logo in the top-left corner.",
   "supports": "where to start (then Settings, then Billing)"
  },
  {
   "id": "o2",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Workspace admins can cancel a subscription directly from the billing page. Cancelation will apply at the end of the current term.",
   "supports": "who can cancel, where, and when it takes effect"
  },
  {
   "id": "o3",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "We do not provide refunds for cancellations mid-subscription.",
   "supports": "no refunds"
  },
  {
   "id": "o4",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "By default data is retained for a minimum of one year post-cancelation.",
   "supports": "how long data is kept"
  },
  {
   "id": "o5",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Settings → Details",
   "supports": "where permanent deletion is"
  },
  {
   "id": "o6",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "This control will only be available after canceling your subscription.",
   "supports": "deletion is only possible after cancelling"
  },
  {
   "id": "o7",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Customers are billed for the number of active users within the workspace.",
   "supports": "billing by active users"
  },
  {
   "id": "o8",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Every user that is not suspended or a pending invite is counted towards the seat total.",
   "supports": "who counts as active"
  },
  {
   "id": "o9",
   "url": "https://www.getoutline.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Currently plans are based on the number of members in your team. If your team outgrows your plan then it will automatically move to the next pricing tier.",
   "supports": "plans by member count"
  },
  {
   "id": "o10",
   "url": "https://www.getoutline.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "a 30% discount is available for non-profit and education",
   "supports": "the nonprofit and education discount"
  },
  {
   "id": "o11",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "Please contact support, hello@getoutline.com - we can assist with this change.",
   "supports": "support handles billing changes such as switching frequency or paying by ACH"
  },
  {
   "id": "o12",
   "url": "https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Settings → Export",
   "supports": "where the workspace export is"
  },
  {
   "id": "o13",
   "url": "https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Markdown, HTML, or JSON as output formats",
   "supports": "the export formats"
  },
  {
   "id": "o14",
   "url": "https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "export a CSV of users in the workspace under Settings",
   "supports": "the users CSV"
  },
  {
   "id": "o15",
   "url": "https://www.getoutline.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "When you create a team your first 30 days are free.",
   "supports": "the free trial"
  },
  {
   "id": "o16",
   "url": "https://www.getoutline.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Once this trial period elapses your knowledge base becomes read-only until a payment method is added. During this time you can export all of your documents.",
   "supports": "what happens after the trial"
  },
  {
   "id": "o17",
   "url": "https://docs.getoutline.com/s/guide/doc/billing-7DwglK7Af5",
   "title": "Billing",
   "publisher": "vendor",
   "quote": "When you upgrade to a yearly plan you will be charged for the total number of active users in your workspace at that time.",
   "supports": "how yearly plans are charged"
  },
  {
   "id": "o18",
   "url": "https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Admins can also export all collections in a workspace",
   "supports": "workspace-wide export is for admins"
  },
  {
   "id": "o19",
   "url": "https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "include private collections in the export to ensure a full backup",
   "supports": "private collections can be included"
  },
  {
   "id": "o20",
   "url": "https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "Settings → Users",
   "supports": "where the users CSV is"
  },
  {
   "id": "o21",
   "url": "https://docs.getoutline.com/s/guide/doc/export-data-Da6C7HqL8M",
   "title": "Export data",
   "publisher": "vendor",
   "quote": "includes the name, email address, and last active time",
   "supports": "what the users CSV contains"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The names of the cancel and delete buttons, and any confirmation after cancelling, aren't given in Outline's billing guide",
   "What the workspace looks like after the term ends (read-only or locked) isn't described",
   "How Enterprise agreements for teams over 200 users end isn't on Outline's public pages"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-06",
   "result": "fixed",
   "notes": [
    "Route facts (who cancels, where, end-of-term timing, no refunds, data kept a year, deletion only after cancelling) match Outline's billing guide",
    "The workspace-wide export is for admins; added that, and the option to include private collections for a full backup",
    "Added what the users CSV contains and its menu location"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/outline",
 "json": "https://stackcut.io/exits/outline.json",
 "evidence": {
  "packet_revision": "c0448478bfb3db09e1b3dac01f397f7a15ad0e339b9cccd5b9f77259c1a17afc",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "outline--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "outline--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}