Business software · Developer tools, hosting and APIs

How to cancel OpenRouter

To stop charges, turn off Auto Recharge on your account page, then delete the account (Settings, Manage Account, Security tab) or email support. Deletion can't be undone. Refund rules for unused credits conflict within the Terms, so ask before closing. Outstanding fees stay payable.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open OpenRouter's cancel page

The short answer

  • Where: Go to the Settings page and click Manage Account (openrouter.ai).
  • When it ends: The account isn't accessible while the deletion is processed, and once confirmed it can't be cancelled or reversed.
  • Before you go: export A copy of the personal data OpenRouter holds about you. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • A copy of the personal data OpenRouter holds about you: Send a request by email to the address in the Privacy Policy; OpenRouter may ask you to verify your identity first. The policy says the right to export applies only in certain cases openrouter.ai

What happens to your data

Uploaded files are kept until you delete them or close your account. When your account is deleted, your personal data is deleted unless it must be kept for regulatory, legal or business reasons. No retention period in days is given for prompts or logs, and prompts and completions are not logged by default.

What you lose

  • Unused credits, which are lost if you delete and later recreate your account
  • Uploaded files stored with OpenRouter, which are removed when you delete them or close the account

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Delete the account in Settings

Online, self-serve Any OpenRouter account, including one with prepaid credits. Who can cancel: The account owner, signed in.

  1. Go to the Settings page and click Manage AccountYou should see: A modal with a Security tab
  2. Select the Security tab and use the option there to delete your account
Access ends
The account isn't accessible while the deletion is processed, and once confirmed it can't be cancelled or reversed
Refunds
Refunds for unused credits may be requested within 24 hours of the purchase; after that, unused credits become non-refundable. Platform fees and cryptocurrency payments are never refunded. The Terms' termination clause separately promises a refund of remaining credits within 30 days (see the note below)
Fees
You remain obligated to pay all outstanding fees incurred before termination
Open the page
Source: openrouter.ai openrouter.ai openrouter.ai

Turn off Auto Recharge

Online, self-serve Accounts that use Auto Recharge to buy credits automatically when the balance drops. Who can cancel: The account owner, signed in.

  1. Open your account page and find Auto Recharge
  2. Update or cancel Auto Recharge
Access ends
Stops future automatic purchases. Credits already bought stay usable until they expire; the Terms reserve the right to expire unused credits 365 days after purchase
Source: openrouter.ai openrouter.ai

Close the account by email

By email Any OpenRouter account; the Terms name customer service as the way to terminate. Who can cancel: The account owner.

  1. Email customer service (the FAQ lists support@openrouter.ai for account and billing questions) asking to terminate your account
  2. Confirm the request from the email OpenRouter sends to the address on your account
Confirm it worked
For deletion requests, OpenRouter emails the address on your account asking you to confirm
Access ends
On termination. The Terms don't give a notice period for a customer closing an account, and once a deletion request is confirmed it can't be reversed
Refunds
Credits remaining in your account upon termination are refunded to your original payment method within thirty (30) days of termination, except when OpenRouter terminates for a violation of the Terms
Fees
You remain obligated to pay all outstanding fees incurred before termination
Open the page
Source: openrouter.ai openrouter.ai openrouter.ai

Enterprise agreement

Through sales Enterprise customers with invoicing or a separate agreement. Who can cancel: The customer organization.

  1. Check your agreement for its term, renewal and notice rules, then contact OpenRouter (support@openrouter.ai handles account and billing questions)
Fees
You remain obligated to pay all outstanding fees incurred before termination
Open the page
Source: openrouter.ai openrouter.ai openrouter.ai

Questions people ask

Can I get a refund if I cancel OpenRouter?

Delete the account in Settings: Refunds for unused credits may be requested within 24 hours of the purchase; after that, unused credits become non-refundable. Platform fees and cryptocurrency payments are never refunded. The Terms' termination clause separately promises a refund of remaining credits within 30 days (see the note below). Close the account by email: Credits remaining in your account upon termination are refunded to your original payment method within thirty (30) days of termination, except when OpenRouter terminates for a violation of the Terms.

Source: openrouter.ai openrouter.ai

If I cancel OpenRouter, when does my access end?

Delete the account in Settings: The account isn't accessible while the deletion is processed, and once confirmed it can't be cancelled or reversed. Turn off Auto Recharge: Stops future automatic purchases. Credits already bought stay usable until they expire; the Terms reserve the right to expire unused credits 365 days after purchase. Close the account by email: On termination. The Terms don't give a notice period for a customer closing an account, and once a deletion request is confirmed it can't be reversed.

Source: openrouter.ai openrouter.ai

Is there a fee to cancel OpenRouter?

Delete the account in Settings: You remain obligated to pay all outstanding fees incurred before termination.

Source: openrouter.ai

What happens to my data when I cancel OpenRouter?

Uploaded files are kept until you delete them or close your account. When your account is deleted, your personal data is deleted unless it must be kept for regulatory, legal or business reasons. No retention period in days is given for prompts or logs, and prompts and completions are not logged by default.

Source: openrouter.ai

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Free plan with 25+ free models, limited to 50 requests a day openrouter.ai
  • Discount program Bring your own provider keys (BYOK): no fee on up to $25,000 of list-price inference a month, then a 5% fee openrouter.ai

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Turn off Auto Recharge first. You can update or cancel it at any time from your account page
  • The Terms say credits left at termination are refunded within 30 days, but the Terms and FAQ also limit refunds of unused credits to 24 hours after purchase. Ask support@openrouter.ai which applies before you close
  • Deleting and recreating an account loses unused credits, so don't do it to clear a balance
  • Account deletion can't be reversed once confirmed, and outstanding fees stay payable

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/openrouter.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated medium).

Link from JustDeleteMe (MIT).

Sources

  1. OpenRouter FAQ Go to the Settings page and click Manage Account. (where to start deleting the account)
  2. OpenRouter FAQ Note that unused credits will be lost and cannot be reclaimed if you delete and later recreate your account. (credits are lost on delete and recreate)
  3. OpenRouter FAQ Refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed. (24-hour refund window)
  4. OpenRouter FAQ the platform fees are non-refundable. (platform fees are not refunded)
  5. OpenRouter FAQ Note that cryptocurrency payments are never refundable. (crypto payments are not refunded)
  6. OpenRouter Terms You may update or cancel Auto Recharge at any time through your account page. (turning off Auto Recharge)
  7. OpenRouter Terms OpenRouter reserves the right to expire unused credits three hundred sixty-five (365) days after purchase. (credit expiry)
  8. OpenRouter Terms You may terminate your account at any time by contacting customer service at (closing the account through customer service)
  9. OpenRouter Terms any Credits remaining in your account upon termination will be refunded to you through your original payment method (credits refunded on termination)
  10. OpenRouter Terms within thirty (30) days of termination. (the 30-day refund window on termination)
  11. OpenRouter Privacy Policy your account will no longer be accessible while we process your request. (access ends while deletion is processed)
  12. OpenRouter Privacy Policy When your account is deleted, all associated personal data is deleted, (personal data is deleted with the account)
  13. OpenRouter Privacy Policy Uploaded Files are retained by us until you delete them or close your account, subject to the exceptions described below. (uploaded files are kept until deleted or closed)
  14. OpenRouter FAQ Prompt and completion are not logged by default. (prompts are not logged by default)
  15. OpenRouter pricing 25+ free models (the free models)
  16. OpenRouter pricing $25,000 of list price inference / month with no fees, 5% fee after. (the BYOK threshold)
  17. OpenRouter FAQ set up auto top up so that the balance is replenished when it gets below the set threshold. (what Auto Recharge does)
  18. OpenRouter Terms Except for OpenRouter's termination of your account for violation of these Terms, (the violation exception)
  19. OpenRouter pricing 50 requests/day (the free plan's request limit)
  20. OpenRouter FAQ In the modal that opens, select the Security tab. (the Security tab in Manage Account)
  21. OpenRouter FAQ You'll find an option there to delete your account. (the delete option)
  22. OpenRouter FAQ For account and billing questions, please contact us at support@openrouter.ai. (the support address)
  23. OpenRouter Terms If you terminate your account, you remain obligated to pay all outstanding fees, if any, incurred prior to termination (fees remain after you close the account)
  24. OpenRouter Terms any unused Credits become non-refundable (credits become non-refundable after the 24-hour window)
  25. OpenRouter Privacy Policy we will send an email to the email address linked to your account requesting that you confirm your deletion request. (a confirmation email for deletion requests)
  26. OpenRouter Privacy Policy Once you confirm your request, this process cannot be canceled, undone, withdrawn, or reversed. (deletion can't be undone once confirmed)
  27. OpenRouter Privacy Policy You may also have the right to export your information in certain cases. (exporting your information)
  28. OpenRouter pricing Invoicing options (Enterprise invoicing)

Not confirmed yet

  • OpenRouter's Terms promise that credits left at termination are refunded within 30 days, while the Terms and FAQ also say unused credits are refundable only within 24 hours of purchase. Which applies when you close the account isn't confirmed
  • The FAQ doesn't describe the screens after the delete option in the Security tab, or whether deleting from Settings sends the same confirmation email as an emailed request
  • OpenRouter's FAQ names the Settings and account pages but doesn't give their addresses
  • Retention periods for prompts, logs and billing records after an account closes aren't stated
  • Whether a deleted account's unused credits can be recovered within a set period isn't stated
  • Enterprise agreement terms (length, renewal, notice, commitments) aren't public

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).