{
 "id": "openrouter",
 "name": "OpenRouter",
 "category": "developer_tools",
 "website": "https://openrouter.ai",
 "domains": [
  "openrouter.ai"
 ],
 "summary": "To stop charges, turn off Auto Recharge on your account page, then delete the account (Settings, Manage Account, Security tab) or email support. Deletion can't be undone. Refund rules for unused credits conflict within the Terms, so ask before closing. Outstanding fees stay payable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Delete the account in Settings",
   "applies_to": "Any OpenRouter account, including one with prepaid credits",
   "who": "The account owner, signed in",
   "method": "self_serve",
   "start_url": "https://openrouter.ai/docs/faq",
   "steps": [
    {
     "do": "Go to the Settings page and click Manage Account",
     "expect": "A modal with a Security tab"
    },
    {
     "do": "Select the Security tab and use the option there to delete your account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The account isn't accessible while the deletion is processed, and once confirmed it can't be cancelled or reversed",
   "notice": null,
   "refund": "Refunds for unused credits may be requested within 24 hours of the purchase; after that, unused credits become non-refundable. Platform fees and cryptocurrency payments are never refunded. The Terms' termination clause separately promises a refund of remaining credits within 30 days (see the note below)",
   "fees": "You remain obligated to pay all outstanding fees incurred before termination",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s13",
    "s14",
    "s22",
    "s23",
    "s25",
    "s26",
    "s28"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Turn off Auto Recharge",
   "applies_to": "Accounts that use Auto Recharge to buy credits automatically when the balance drops",
   "who": "The account owner, signed in",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open your account page and find Auto Recharge",
     "expect": null
    },
    {
     "do": "Update or cancel Auto Recharge",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Stops future automatic purchases. Credits already bought stay usable until they expire; the Terms reserve the right to expire unused credits 365 days after purchase",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s6",
    "s19",
    "s7"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Close the account by email",
   "applies_to": "Any OpenRouter account; the Terms name customer service as the way to terminate",
   "who": "The account owner",
   "method": "email",
   "start_url": "https://openrouter.ai/terms",
   "steps": [
    {
     "do": "Email customer service (the FAQ lists support@openrouter.ai for account and billing questions) asking to terminate your account",
     "expect": null
    },
    {
     "do": "Confirm the request from the email OpenRouter sends to the address on your account",
     "expect": null
    }
   ],
   "confirm_by": "For deletion requests, OpenRouter emails the address on your account asking you to confirm",
   "effective": "On termination. The Terms don't give a notice period for a customer closing an account, and once a deletion request is confirmed it can't be reversed",
   "notice": null,
   "refund": "Credits remaining in your account upon termination are refunded to your original payment method within thirty (30) days of termination, except when OpenRouter terminates for a violation of the Terms",
   "fees": "You remain obligated to pay all outstanding fees incurred before termination",
   "source_ids": [
    "s8",
    "s10",
    "s11",
    "s20",
    "s24",
    "s25",
    "s27",
    "s28"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise agreement",
   "applies_to": "Enterprise customers with invoicing or a separate agreement",
   "who": "The customer organization",
   "method": "contact_sales",
   "start_url": "https://openrouter.ai/pricing",
   "steps": [
    {
     "do": "Check your agreement for its term, renewal and notice rules, then contact OpenRouter (support@openrouter.ai handles account and billing questions)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": "You remain obligated to pay all outstanding fees incurred before termination",
   "source_ids": [
    "s24",
    "s25",
    "s30"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan with 25+ free models, limited to 50 requests a day",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s21"
   ]
  },
  {
   "type": "discount_program",
   "what": "Bring your own provider keys (BYOK): no fee on up to $25,000 of list-price inference a month, then a 5% fee",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  }
 ],
 "export": [
  {
   "data": "A copy of the personal data OpenRouter holds about you",
   "how": "Send a request by email to the address in the Privacy Policy; OpenRouter may ask you to verify your identity first",
   "format": null,
   "limits": "The policy says the right to export applies only in certain cases",
   "source_ids": [
    "s29"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Not stated in the pages read. The account is inaccessible while a deletion request is processed",
  "data_kept": "Uploaded files are kept until you delete them or close your account. When your account is deleted, your personal data is deleted unless it must be kept for regulatory, legal or business reasons. No retention period in days is given for prompts or logs, and prompts and completions are not logged by default",
  "you_lose": [
   "Unused credits, which are lost if you delete and later recreate your account",
   "Uploaded files stored with OpenRouter, which are removed when you delete them or close the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Turn off Auto Recharge first. You can update or cancel it at any time from your account page",
   "The Terms say credits left at termination are refunded within 30 days, but the Terms and FAQ also limit refunds of unused credits to 24 hours after purchase. Ask support@openrouter.ai which applies before you close",
   "Deleting and recreating an account loses unused credits, so don't do it to clear a balance",
   "Account deletion can't be reversed once confirmed, and outstanding fees stay payable"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "Go to the Settings page and click Manage Account.",
   "supports": "where to start deleting the account"
  },
  {
   "id": "s2",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "Note that unused credits will be lost and cannot be reclaimed if you delete and later recreate your account.",
   "supports": "credits are lost on delete and recreate"
  },
  {
   "id": "s3",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "Refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed.",
   "supports": "24-hour refund window"
  },
  {
   "id": "s4",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "the platform fees are non-refundable.",
   "supports": "platform fees are not refunded"
  },
  {
   "id": "s5",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "Note that cryptocurrency payments are never refundable.",
   "supports": "crypto payments are not refunded"
  },
  {
   "id": "s6",
   "url": "https://openrouter.ai/terms",
   "title": "OpenRouter Terms",
   "publisher": "vendor",
   "quote": "You may update or cancel Auto Recharge at any time through your account page.",
   "supports": "turning off Auto Recharge"
  },
  {
   "id": "s7",
   "url": "https://openrouter.ai/terms",
   "title": "OpenRouter Terms",
   "publisher": "vendor",
   "quote": "OpenRouter reserves the right to expire unused credits three hundred sixty-five (365) days after purchase.",
   "supports": "credit expiry"
  },
  {
   "id": "s8",
   "url": "https://openrouter.ai/terms",
   "title": "OpenRouter Terms",
   "publisher": "vendor",
   "quote": "You may terminate your account at any time by contacting customer service at",
   "supports": "closing the account through customer service"
  },
  {
   "id": "s10",
   "url": "https://openrouter.ai/terms",
   "title": "OpenRouter Terms",
   "publisher": "vendor",
   "quote": "any Credits remaining in your account upon termination will be refunded to you through your original payment method",
   "supports": "credits refunded on termination"
  },
  {
   "id": "s11",
   "url": "https://openrouter.ai/terms",
   "title": "OpenRouter Terms",
   "publisher": "vendor",
   "quote": "within thirty (30) days of termination.",
   "supports": "the 30-day refund window on termination"
  },
  {
   "id": "s13",
   "url": "https://openrouter.ai/privacy",
   "title": "OpenRouter Privacy Policy",
   "publisher": "vendor",
   "quote": "your account will no longer be accessible while we process your request.",
   "supports": "access ends while deletion is processed"
  },
  {
   "id": "s14",
   "url": "https://openrouter.ai/privacy",
   "title": "OpenRouter Privacy Policy",
   "publisher": "vendor",
   "quote": "When your account is deleted, all associated personal data is deleted,",
   "supports": "personal data is deleted with the account"
  },
  {
   "id": "s15",
   "url": "https://openrouter.ai/privacy",
   "title": "OpenRouter Privacy Policy",
   "publisher": "vendor",
   "quote": "Uploaded Files are retained by us until you delete them or close your account, subject to the exceptions described below.",
   "supports": "uploaded files are kept until deleted or closed"
  },
  {
   "id": "s16",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "Prompt and completion are not logged by default.",
   "supports": "prompts are not logged by default"
  },
  {
   "id": "s17",
   "url": "https://openrouter.ai/pricing",
   "title": "OpenRouter pricing",
   "publisher": "vendor",
   "quote": "25+ free models",
   "supports": "the free models"
  },
  {
   "id": "s18",
   "url": "https://openrouter.ai/pricing",
   "title": "OpenRouter pricing",
   "publisher": "vendor",
   "quote": "$25,000 of list price inference / month with no fees, 5% fee after.",
   "supports": "the BYOK threshold"
  },
  {
   "id": "s19",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "set up auto top up so that the balance is replenished when it gets below the set threshold.",
   "supports": "what Auto Recharge does"
  },
  {
   "id": "s20",
   "url": "https://openrouter.ai/terms",
   "title": "OpenRouter Terms",
   "publisher": "vendor",
   "quote": "Except for OpenRouter's termination of your account for violation of these Terms,",
   "supports": "the violation exception"
  },
  {
   "id": "s21",
   "url": "https://openrouter.ai/pricing",
   "title": "OpenRouter pricing",
   "publisher": "vendor",
   "quote": "50 requests/day",
   "supports": "the free plan's request limit"
  },
  {
   "id": "s22",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "In the modal that opens, select the Security tab.",
   "supports": "the Security tab in Manage Account"
  },
  {
   "id": "s23",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "You'll find an option there to delete your account.",
   "supports": "the delete option"
  },
  {
   "id": "s24",
   "url": "https://openrouter.ai/docs/faq",
   "title": "OpenRouter FAQ",
   "publisher": "vendor",
   "quote": "For account and billing questions, please contact us at support@openrouter.ai.",
   "supports": "the support address"
  },
  {
   "id": "s25",
   "url": "https://openrouter.ai/terms",
   "title": "OpenRouter Terms",
   "publisher": "vendor",
   "quote": "If you terminate your account, you remain obligated to pay all outstanding fees, if any, incurred prior to termination",
   "supports": "fees remain after you close the account"
  },
  {
   "id": "s26",
   "url": "https://openrouter.ai/terms",
   "title": "OpenRouter Terms",
   "publisher": "vendor",
   "quote": "any unused Credits become non-refundable",
   "supports": "credits become non-refundable after the 24-hour window"
  },
  {
   "id": "s27",
   "url": "https://openrouter.ai/privacy",
   "title": "OpenRouter Privacy Policy",
   "publisher": "vendor",
   "quote": "we will send an email to the email address linked to your account requesting that you confirm your deletion request.",
   "supports": "a confirmation email for deletion requests"
  },
  {
   "id": "s28",
   "url": "https://openrouter.ai/privacy",
   "title": "OpenRouter Privacy Policy",
   "publisher": "vendor",
   "quote": "Once you confirm your request, this process cannot be canceled, undone, withdrawn, or reversed.",
   "supports": "deletion can't be undone once confirmed"
  },
  {
   "id": "s29",
   "url": "https://openrouter.ai/privacy",
   "title": "OpenRouter Privacy Policy",
   "publisher": "vendor",
   "quote": "You may also have the right to export your information in certain cases.",
   "supports": "exporting your information"
  },
  {
   "id": "s30",
   "url": "https://openrouter.ai/pricing",
   "title": "OpenRouter pricing",
   "publisher": "vendor",
   "quote": "Invoicing options",
   "supports": "Enterprise invoicing"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "OpenRouter's Terms promise that credits left at termination are refunded within 30 days, while the Terms and FAQ also say unused credits are refundable only within 24 hours of purchase. Which applies when you close the account isn't confirmed",
   "The FAQ doesn't describe the screens after the delete option in the Security tab, or whether deleting from Settings sends the same confirmation email as an emailed request",
   "OpenRouter's FAQ names the Settings and account pages but doesn't give their addresses",
   "Retention periods for prompts, logs and billing records after an account closes aren't stated",
   "Whether a deleted account's unused credits can be recovered within a set period isn't stated",
   "Enterprise agreement terms (length, renewal, notice, commitments) aren't public"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Delete route: the delete option is in Manage Account's Security tab; deletion can't be reversed once confirmed",
    "Refunds: after the 24-hour window unused credits become non-refundable (the Terms say this too, alongside the 30-day termination refund)",
    "Email route: added support@openrouter.ai from the FAQ and the confirmation email OpenRouter sends for deletion requests",
    "Added an Enterprise agreement route (invoicing; terms aren't public) and a personal-data export request",
    "Replaced a duplicated fees quote with the full Terms sentence"
   ]
  }
 },
 "delete_account": {
  "url": "https://openrouter.ai/settings/preferences",
  "difficulty": "medium",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/openrouter",
 "json": "https://stackcut.io/exits/openrouter.json",
 "evidence": {
  "packet_revision": "2d627616e958b8234a64152931dd2314a07487f26719d40e038a70fbd66c1213",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "openrouter--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
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     "next_check_on": "2026-11-07"
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   },
   {
    "route_id": "openrouter--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
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     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "openrouter--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "openrouter--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}