Business software · Productivity and business software

How to cancel Nuclino

Team owners and admins cancel in Team settings, Plans & Billing, then Cancel plan; the plan ends at the end of the billing cycle and can be undone. The Terms require notice two weeks before the term ends, or the plan renews. Deleting a team erases everything, so export first.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Nuclino's cancel page

The short answer

  • Where: Open the main menu in the top-left corner, click your team name, and choose Team settings (help.nuclino.com).
  • When it ends: The account is scheduled for cancellation at the end of the current billing cycle.
  • Before you go: export Everything in one workspace, including attachments such as images and files. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Everything in one workspace, including attachments such as images and files: Open the workspace menu by clicking the three dots next to the workspace, select Workspace settings, then click Export Workspace in the Export section (Markdown, in a .zip file with attachments in a separate folder). Available on all plans. Team owners and admins can restrict the feature with advanced security controls. The article says anyone can export a workspace, but also that owners and admins can export an entire workspace help.nuclino.com

What happens to your data

Not stated for cancellation. The privacy policy says personal information may be kept while you have an account and for a reasonable period after.

What you lose

  • Access to your account once the plan terminates, per the terms
  • The benefits of the paid plans once you are on the free plan
  • Everything in a team you delete, including workspaces, collections and items, which can't be recovered

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel plan in Team settings

Online, self-serve Paid plans billed by Nuclino. Who can cancel: Team owners and admins.

  1. Open the main menu in the top-left corner, click your team name, and choose Team settings
  2. Scroll down to the Plans & Billing section
  3. Click the three-dot icon next to your plan and select Cancel planYou should see: A cancellation date under Cancellation date
  4. Optional: to keep the plan, click Undo Cancellation in Plans & Billing before the billing cycle ends
Confirm it worked
The cancellation date appears under Cancellation date in Plans & Billing
Access ends
The account is scheduled for cancellation at the end of the current billing cycle
Notice
The Terms say a paid plan extends automatically by the same period (up to one year) unless notice is given two weeks before the end of the term; Cancel Plan in team settings is one way to give it
Open the page
Source: help.nuclino.com help.nuclino.com nuclino.com

Notice by email under the terms

By email Paid plans under Nuclino's Terms of Use (monthly or yearly), as an alternative to Cancel plan. Who can cancel: The account holder; the terms don't name a role.

  1. Send a termination notice in text form by email to contact@nuclino.com, at least two weeks before the end of the current contract term
Confirm it worked
Not stated in the Terms
Access ends
The paid plan stays active until the end of the agreed contract term; without timely notice it extends automatically by the same period (up to one year)
Notice
Two weeks, in text form, before the end of the agreed contract term
Open the page
Source: nuclino.com

Questions people ask

If I cancel Nuclino, when does my access end?

Cancel plan in Team settings: The account is scheduled for cancellation at the end of the current billing cycle. Notice by email under the terms: The paid plan stays active until the end of the agreed contract term; without timely notice it extends automatically by the same period (up to one year).

Source: help.nuclino.com nuclino.com

How long before renewal do I need to cancel Nuclino?

Cancel plan in Team settings: The Terms say a paid plan extends automatically by the same period (up to one year) unless notice is given two weeks before the end of the term; Cancel Plan in team settings is one way to give it. Notice by email under the terms: Two weeks, in text form, before the end of the agreed contract term.

Source: nuclino.com help.nuclino.com help.nuclino.com

What happens to my data when I cancel Nuclino?

Not stated for cancellation. The privacy policy says personal information may be kept while you have an account and for a reasonable period after.

Source: nuclino.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Free plan: up to 50 items and 2GB total storage; the benefits of the paid plans are lost nuclino.com
  • Pay yearly Yearly billing saves up to 25% over monthly billing nuclino.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only team owners and admins can cancel a subscription or reach the billing settings
  • You can undo a cancellation with Undo Cancellation in Plans & Billing
  • The Terms require notice two weeks before the term ends; email contact@nuclino.com or use Cancel Plan in team settings
  • Nuclino's help pages don't say that deleting a team or your account stops billing, so cancel the plan first
  • Deleting a team is irreversible and only team owners can do it; export each workspace first
  • An owner who deletes their account must delete the team or transfer ownership first

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/nuclino.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Cancel your subscription Only team owners and admins can cancel a subscription. (who can cancel)
  2. Cancel your subscription Plans & Billing (the section where the cancel option sits)
  3. Cancel your subscription select Cancel plan (the Cancel plan step)
  4. Cancel your subscription After canceling your plan, your account will be scheduled for cancellation at the end of the current billing cycle. (when the cancellation takes effect)
  5. Cancel your subscription You can always undo the cancellation of your subscription if you change your mind. (a cancellation can be undone)
  6. Cancel your subscription Cancellation date (where the cancellation date is shown)
  7. Access the billing settings Open your Team settings by opening the main menu in the top left corner of the app, clicking on your team name, and then choosing Team settings. (how to reach Team settings)
  8. Access the billing settings Only team owners and admins can access the billing settings. (who can reach the billing settings)
  9. Terms of Use or by selecting "Cancel Plan" in the team settings (if available). (the Cancel Plan option named in the terms)
  10. Terms of Use if neither party terminates your Paid Plan in text form with a period of two weeks (the two-week notice in text form)
  11. Terms of Use Your Paid Plan will remain activated until the end of the agreed contractual term (the plan stays active until the end of the contract term)
  12. Terms of Use You can give notice to terminate via email to (notice can be given by email)
  13. Terms of Use contact@nuclino.com (the address for the notice)
  14. Terms of Use Upon termination, you will no longer have access to your account. (access ends on termination)
  15. Pricing Yearly billing saves up to 25%. (the yearly billing saving)
  16. Pricing On the free plan you can create up to 50 such documents, across all workspaces. (the free plan's document limit)
  17. Export a workspace Anyone can export workspaces. (who can export (one of two statements))
  18. Export a workspace Team owners and admins can restrict this feature using advanced security controls. (admins can restrict the export)
  19. Export a workspace Available on all plans. (the export is on every plan)
  20. Export a workspace Team owners and admins can export entire workspace in the Markdown format. (the Markdown format)
  21. Export a workspace The downloaded .zip file contains all exported items including attachments such as images and files in a separate folder. (what the zip file contains)
  22. Export a workspace Select Workspace settings from the menu. (the export menu path)
  23. Export a workspace Click Export Workspace in the section Export. (the export button)
  24. Export a workspace clicking on the three dots ⋮ next to the workspace you'd like to export. (the workspace menu)
  25. Delete a team Only team owners can delete a team. (who can delete a team)
  26. Delete a team Deleting a team allows you to irreversibly delete all information of a team such as workspaces, collections, and items. (what deleting a team removes)
  27. Delete a team Scroll to the bottom of the page and click Delete Team. (the Delete Team step)
  28. Delete your account Please make sure that you have exported any information you may require access to after the deletion (export before deleting the account)
  29. Delete your account If you are the owner of your team, you will need to delete your team or transfer team ownership (owners must delete or transfer the team first)
  30. Privacy Policy We may retain your personal information for a period of time consistent with the original purpose of collection. (retention in general terms)
  31. Privacy Policy and for a reasonable period of time thereafter. (retention after the account is in use)
  32. Cancel your subscription Undo Cancellation (the button that undoes a cancellation)
  33. Terms of Use will be extended automatically by the same period (for a maximum of one year) (automatic extension)
  34. Terms of Use with a period of two weeks before the end of the agreed contractual term (the two-week notice before the term ends)
  35. Terms of Use Paid Plans are offered as a monthly or yearly subscription. (monthly or yearly terms)
  36. Pricing Up to 50 items (the free plan's item limit)
  37. Pricing 2GB total storage (the free plan's storage)
  38. Pricing If you decide to stay on the free plan, access to the benefits of the paid plans will be lost. (what you lose on the free plan)

Not confirmed yet

  • Refund terms aren't stated in Nuclino's Terms, pricing page or help center
  • Whether cancelling in Plans & Billing less than two weeks before renewal still stops that renewal isn't stated
  • How long team content is kept after a plan ends isn't stated; the privacy policy gives only general retention language
  • Who can export a workspace isn't clear: one sentence says anyone can, another says team owners and admins
  • Nuclino's help pages don't say whether its mobile apps sell subscriptions through the App Store or Google Play

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).