{
 "id": "nuclino",
 "name": "Nuclino",
 "category": "productivity",
 "website": "https://www.nuclino.com",
 "domains": [
  "nuclino.com",
  "help.nuclino.com"
 ],
 "summary": "Team owners and admins cancel in Team settings, Plans & Billing, then Cancel plan; the plan ends at the end of the billing cycle and can be undone. The Terms require notice two weeks before the term ends, or the plan renews. Deleting a team erases everything, so export first.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel plan in Team settings",
   "applies_to": "Paid plans billed by Nuclino",
   "who": "Team owners and admins",
   "method": "self_serve",
   "start_url": "https://help.nuclino.com/864d9b91-cancel-your-subscription",
   "steps": [
    {
     "do": "Open the main menu in the top-left corner, click your team name, and choose Team settings",
     "expect": null
    },
    {
     "do": "Scroll down to the Plans & Billing section",
     "expect": null
    },
    {
     "do": "Click the three-dot icon next to your plan and select Cancel plan",
     "expect": "A cancellation date under Cancellation date"
    },
    {
     "do": "Optional: to keep the plan, click Undo Cancellation in Plans & Billing before the billing cycle ends",
     "expect": null
    }
   ],
   "confirm_by": "The cancellation date appears under Cancellation date in Plans & Billing",
   "effective": "The account is scheduled for cancellation at the end of the current billing cycle",
   "notice": "The Terms say a paid plan extends automatically by the same period (up to one year) unless notice is given two weeks before the end of the term; Cancel Plan in team settings is one way to give it",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s7",
    "s8",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s32",
    "s9",
    "s10",
    "s33",
    "s34",
    "s35"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Notice by email under the terms",
   "applies_to": "Paid plans under Nuclino's Terms of Use (monthly or yearly), as an alternative to Cancel plan",
   "who": "The account holder; the terms don't name a role",
   "method": "email",
   "start_url": "https://www.nuclino.com/terms",
   "steps": [
    {
     "do": "Send a termination notice in text form by email to contact@nuclino.com, at least two weeks before the end of the current contract term",
     "expect": null
    }
   ],
   "confirm_by": "Not stated in the Terms",
   "effective": "The paid plan stays active until the end of the agreed contract term; without timely notice it extends automatically by the same period (up to one year)",
   "notice": "Two weeks, in text form, before the end of the agreed contract term",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13",
    "s33",
    "s34",
    "s35",
    "s14"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan: up to 50 items and 2GB total storage; the benefits of the paid plans are lost",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s36",
    "s37",
    "s38"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Yearly billing saves up to 25% over monthly billing",
   "evidence": "documented",
   "source_ids": [
    "s15"
   ]
  }
 ],
 "export": [
  {
   "data": "Everything in one workspace, including attachments such as images and files",
   "how": "Open the workspace menu by clicking the three dots next to the workspace, select Workspace settings, then click Export Workspace in the Export section",
   "format": "Markdown, in a .zip file with attachments in a separate folder",
   "limits": "Available on all plans. Team owners and admins can restrict the feature with advanced security controls. The article says anyone can export a workspace, but also that owners and admins can export an entire workspace",
   "source_ids": [
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23",
    "s24"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle for an in-app cancellation; the terms say you lose access to your account on termination",
  "data_kept": "Not stated for cancellation. The privacy policy says personal information may be kept while you have an account and for a reasonable period after",
  "you_lose": [
   "Access to your account once the plan terminates, per the terms",
   "The benefits of the paid plans once you are on the free plan",
   "Everything in a team you delete, including workspaces, collections and items, which can't be recovered"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only team owners and admins can cancel a subscription or reach the billing settings",
   "You can undo a cancellation with Undo Cancellation in Plans & Billing",
   "The Terms require notice two weeks before the term ends; email contact@nuclino.com or use Cancel Plan in team settings",
   "Nuclino's help pages don't say that deleting a team or your account stops billing, so cancel the plan first",
   "Deleting a team is irreversible and only team owners can do it; export each workspace first",
   "An owner who deletes their account must delete the team or transfer ownership first"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.nuclino.com/864d9b91-cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Only team owners and admins can cancel a subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://help.nuclino.com/864d9b91-cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Plans & Billing",
   "supports": "the section where the cancel option sits"
  },
  {
   "id": "s3",
   "url": "https://help.nuclino.com/864d9b91-cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "select Cancel plan",
   "supports": "the Cancel plan step"
  },
  {
   "id": "s4",
   "url": "https://help.nuclino.com/864d9b91-cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "After canceling your plan, your account will be scheduled for cancellation at the end of the current billing cycle.",
   "supports": "when the cancellation takes effect"
  },
  {
   "id": "s5",
   "url": "https://help.nuclino.com/864d9b91-cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "You can always undo the cancellation of your subscription if you change your mind.",
   "supports": "a cancellation can be undone"
  },
  {
   "id": "s6",
   "url": "https://help.nuclino.com/864d9b91-cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Cancellation date",
   "supports": "where the cancellation date is shown"
  },
  {
   "id": "s7",
   "url": "https://help.nuclino.com/037c0b95-access-the-billing-settings",
   "title": "Access the billing settings",
   "publisher": "vendor",
   "quote": "Open your Team settings by opening the main menu in the top left corner of the app, clicking on your team name, and then choosing Team settings.",
   "supports": "how to reach Team settings"
  },
  {
   "id": "s8",
   "url": "https://help.nuclino.com/037c0b95-access-the-billing-settings",
   "title": "Access the billing settings",
   "publisher": "vendor",
   "quote": "Only team owners and admins can access the billing settings.",
   "supports": "who can reach the billing settings"
  },
  {
   "id": "s9",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "or by selecting \"Cancel Plan\" in the team settings (if available).",
   "supports": "the Cancel Plan option named in the terms"
  },
  {
   "id": "s10",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "if neither party terminates your Paid Plan in text form with a period of two weeks",
   "supports": "the two-week notice in text form"
  },
  {
   "id": "s11",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Your Paid Plan will remain activated until the end of the agreed contractual term",
   "supports": "the plan stays active until the end of the contract term"
  },
  {
   "id": "s12",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "You can give notice to terminate via email to",
   "supports": "notice can be given by email"
  },
  {
   "id": "s13",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "contact@nuclino.com",
   "supports": "the address for the notice"
  },
  {
   "id": "s14",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Upon termination, you will no longer have access to your account.",
   "supports": "access ends on termination"
  },
  {
   "id": "s15",
   "url": "https://www.nuclino.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Yearly billing saves up to 25%.",
   "supports": "the yearly billing saving"
  },
  {
   "id": "s16",
   "url": "https://www.nuclino.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "On the free plan you can create up to 50 such documents, across all workspaces.",
   "supports": "the free plan's document limit"
  },
  {
   "id": "s17",
   "url": "https://help.nuclino.com/fb60e6f6-export-a-workspace",
   "title": "Export a workspace",
   "publisher": "vendor",
   "quote": "Anyone can export workspaces.",
   "supports": "who can export (one of two statements)"
  },
  {
   "id": "s18",
   "url": "https://help.nuclino.com/fb60e6f6-export-a-workspace",
   "title": "Export a workspace",
   "publisher": "vendor",
   "quote": "Team owners and admins can restrict this feature using advanced security controls.",
   "supports": "admins can restrict the export"
  },
  {
   "id": "s19",
   "url": "https://help.nuclino.com/fb60e6f6-export-a-workspace",
   "title": "Export a workspace",
   "publisher": "vendor",
   "quote": "Available on all plans.",
   "supports": "the export is on every plan"
  },
  {
   "id": "s20",
   "url": "https://help.nuclino.com/fb60e6f6-export-a-workspace",
   "title": "Export a workspace",
   "publisher": "vendor",
   "quote": "Team owners and admins can export entire workspace in the Markdown format.",
   "supports": "the Markdown format"
  },
  {
   "id": "s21",
   "url": "https://help.nuclino.com/fb60e6f6-export-a-workspace",
   "title": "Export a workspace",
   "publisher": "vendor",
   "quote": "The downloaded .zip file contains all exported items including attachments such as images and files in a separate folder.",
   "supports": "what the zip file contains"
  },
  {
   "id": "s22",
   "url": "https://help.nuclino.com/fb60e6f6-export-a-workspace",
   "title": "Export a workspace",
   "publisher": "vendor",
   "quote": "Select Workspace settings from the menu.",
   "supports": "the export menu path"
  },
  {
   "id": "s23",
   "url": "https://help.nuclino.com/fb60e6f6-export-a-workspace",
   "title": "Export a workspace",
   "publisher": "vendor",
   "quote": "Click Export Workspace in the section Export.",
   "supports": "the export button"
  },
  {
   "id": "s24",
   "url": "https://help.nuclino.com/fb60e6f6-export-a-workspace",
   "title": "Export a workspace",
   "publisher": "vendor",
   "quote": "clicking on the three dots ⋮ next to the workspace you'd like to export.",
   "supports": "the workspace menu"
  },
  {
   "id": "s25",
   "url": "https://help.nuclino.com/6a645091-delete-a-team",
   "title": "Delete a team",
   "publisher": "vendor",
   "quote": "Only team owners can delete a team.",
   "supports": "who can delete a team"
  },
  {
   "id": "s26",
   "url": "https://help.nuclino.com/6a645091-delete-a-team",
   "title": "Delete a team",
   "publisher": "vendor",
   "quote": "Deleting a team allows you to irreversibly delete all information of a team such as workspaces, collections, and items.",
   "supports": "what deleting a team removes"
  },
  {
   "id": "s27",
   "url": "https://help.nuclino.com/6a645091-delete-a-team",
   "title": "Delete a team",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and click Delete Team.",
   "supports": "the Delete Team step"
  },
  {
   "id": "s28",
   "url": "https://help.nuclino.com/f051183f-delete-your-account",
   "title": "Delete your account",
   "publisher": "vendor",
   "quote": "Please make sure that you have exported any information you may require access to after the deletion",
   "supports": "export before deleting the account"
  },
  {
   "id": "s29",
   "url": "https://help.nuclino.com/f051183f-delete-your-account",
   "title": "Delete your account",
   "publisher": "vendor",
   "quote": "If you are the owner of your team, you will need to delete your team or transfer team ownership",
   "supports": "owners must delete or transfer the team first"
  },
  {
   "id": "s30",
   "url": "https://www.nuclino.com/privacy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "We may retain your personal information for a period of time consistent with the original purpose of collection.",
   "supports": "retention in general terms"
  },
  {
   "id": "s31",
   "url": "https://www.nuclino.com/privacy",
   "title": "Privacy Policy",
   "publisher": "vendor",
   "quote": "and for a reasonable period of time thereafter.",
   "supports": "retention after the account is in use"
  },
  {
   "id": "s32",
   "url": "https://help.nuclino.com/864d9b91-cancel-your-subscription",
   "title": "Cancel your subscription",
   "publisher": "vendor",
   "quote": "Undo Cancellation",
   "supports": "the button that undoes a cancellation"
  },
  {
   "id": "s33",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "will be extended automatically by the same period (for a maximum of one year)",
   "supports": "automatic extension"
  },
  {
   "id": "s34",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "with a period of two weeks before the end of the agreed contractual term",
   "supports": "the two-week notice before the term ends"
  },
  {
   "id": "s35",
   "url": "https://www.nuclino.com/terms",
   "title": "Terms of Use",
   "publisher": "vendor",
   "quote": "Paid Plans are offered as a monthly or yearly subscription.",
   "supports": "monthly or yearly terms"
  },
  {
   "id": "s36",
   "url": "https://www.nuclino.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Up to 50 items",
   "supports": "the free plan's item limit"
  },
  {
   "id": "s37",
   "url": "https://www.nuclino.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "2GB total storage",
   "supports": "the free plan's storage"
  },
  {
   "id": "s38",
   "url": "https://www.nuclino.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "If you decide to stay on the free plan, access to the benefits of the paid plans will be lost.",
   "supports": "what you lose on the free plan"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Refund terms aren't stated in Nuclino's Terms, pricing page or help center",
   "Whether cancelling in Plans & Billing less than two weeks before renewal still stops that renewal isn't stated",
   "How long team content is kept after a plan ends isn't stated; the privacy policy gives only general retention language",
   "Who can export a workspace isn't clear: one sentence says anyone can, another says team owners and admins",
   "Nuclino's help pages don't say whether its mobile apps sell subscriptions through the App Store or Google Play"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against Nuclino's help center, Terms, pricing page and privacy policy; the core steps are confirmed",
    "Added the Undo Cancellation button and the cancellation date shown after cancelling",
    "Added to the in-app route the Terms' automatic extension (same period, up to one year) and the two-week notice",
    "Free plan: added the 2GB storage limit and that paid benefits are lost",
    "No App Store, Google Play or marketplace billing is documented",
    "Export: noted that the article also says owners and admins can export an entire workspace; added that the help pages don't say deleting a team stops billing"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/nuclino",
 "json": "https://stackcut.io/exits/nuclino.json",
 "evidence": {
  "packet_revision": "ab1aef38c846e5d25bd64088f25303bdf5585f9384379fa55e0e438c36cd087f",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "nuclino--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "nuclino--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}