How to cancel Notejoy

Before you cancel

Export first

• Notes in a library or notebook: Pick a library or notebook and have it exported to a Google Drive folder. The export feature is in your Account Settings (Files in Google Drive that you can convert to Microsoft Word, OpenDocument Format, or Rich Text Format). Exporting needs a paid plan, so the free plan can't export. The help article states no size or count limits notejoy.com
• A single note: Print the note (File, then Print in a browser, or Print from the note's actions menu in the desktop apps) and choose to save it as PDF (PDF). One note at a time; the article names no plan requirement notejoy.com

What happens to your data

A closed account is queued for deletion and then permanently deleted; the help article gives no timeframe. Backup copies of deleted content may be kept for up to 30 days after deletion.

What you lose

• Premium features as soon as the plan is cancelled
• Access to Notejoy across all clients once the account is closed
• Notes, notebooks, libraries, uploaded images and documents once the account is permanently deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Free plan for individuals or teams getting started: up to 5 notebooks and 100MB of library storage. Export isn't included notejoy.com notejoy.com
• Cheaper plan Change to a cheaper plan type (for example Pro to Solo, $5 per month billed annually): you get a credit for the unused part of your current plan, and your billing date resets notejoy.com notejoy.com
• Fewer seats Remove team members in each library's sharing dialog; a pro-rated credit for their unused time is added to your account automatically notejoy.com
• Pay yearly Pro is $10 per user per month billed annually, against $15 per user per month billed monthly notejoy.com
• Student or nonprofit price 50% off annual plans for qualifying nonprofits, NGOs and educational institutions that buy multiple seats; contact Notejoy to apply. Not available to individuals, and there is no student discount notejoy.com notejoy.com

For AI agents

• Export first: library export needs a paid plan, and closing the account leads to permanent deletion
• Paid plans bill again at the next bill date, a month or a year after the last one, until you cancel
• Unused paid time comes back as account credit, not cash
• Cancelling the plan (Plan Settings) and closing the account (Account Settings) are separate steps

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/notejoy.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. How do I cancel my subscription? To cancel your subscription, head over to Plan Settings. From there, click the cancel plan button. (where to cancel a plan, and the button to click)
2. How do I cancel my subscription? when you cancel your subscription, you will immediately lose access to all premium features. (premium features end at once)
3. Do you offer refunds? If you cancel your plan prior to the end of your billing period, a pro-rated credit will be added to your account. (unused time becomes account credit)
4. Do you offer refunds? We do not issue refunds for accumulated credits. (credits are not refunded)
5. How do I cancel my account? Canceling will cause you to immediately lose access to Notejoy across all clients. (closing the account ends access at once)
6. How do I cancel my account? Your account will be queued for deletion. (what happens after closing)
7. How do I cancel my account? permanently deleted and unrecoverable. (notes are permanently deleted)
8. Terms of Service We may keep backup copies of your deleted content for up to 30 days after you delete it. (backup copies of deleted content)
9. Pricing Our basic version for individuals or teams getting started (the free plan is a basic version)
10. Pricing Up to 5 notebooks (free plan limit on notebooks)
11. Pricing Up to 100MB library storage (free plan limit on storage)
12. Export notes Exporting notes requiring upgrading to Notejoy Solo, Plus, or Premium. (export needs a paid plan)
13. Export notes pick a Notejoy library or notebook and have it exported to a Google Drive folder. (the export destination)
14. Export notes including Microsoft Word, OpenDocument Format, or Rich Text Format files. (formats available after conversion)
15. Non-profit and education discount Yes, Notejoy offers a substantial 50% off Notejoy Plus or Notejoy Premium annual plans (the discount amount and plans)
16. Non-profit and education discount Must purchase multiple seats to qualify. (multiple seats are required)
17. How can I remove users for my plan? You can remove users from each library's sharing dialog. (where to remove team members)
18. How can I remove users for my plan? a pro-rated credit for any unused time will be automatically added to your account. (the credit for removed seats)
19. Pricing $10 (the Pro annual price per user per month)
20. Pricing $15 (the Pro monthly price per user per month)
21. Export notes To access the export notes feature, visit your Account Settings. (where export is found)
22. When will I be billed? You will be subsequently billed at your next bill date (a month or year from now). (plans bill again each month or year)
23. Terms of Service A user may terminate these Terms at any time by closing their account and discontinuing use of Notejoy Services. (you can end the terms by closing your account)
24. What happens when I change my plan type? you will receive a credit for any unused portion of your existing plan type (credit for unused time when changing plan)
25. What happens when I change my plan type? Changing your plan type will reset your billing date. (billing date resets on a plan change)
26. Pricing per month billed annually (Solo and Pro prices are quoted per month billed annually)
27. Non-profit and education discount is not available for individuals (individuals don't qualify)
28. Non-profit and education discount To take advantage of our non-profit discount, simply contact us. (how to apply)
29. Is there an academic or student discount? No, Notejoy does not offer student discounts. (no student discount)
30. Export PDF will create a clean PDF of just your note (single-note PDF export by printing)

Not confirmed yet

• Who may cancel a team plan isn't stated in Notejoy's help articles
• Notejoy's help doesn't state a notice period before renewal or a refund window; it only says unused time becomes account credit
• Whether closing the account also stops a paid plan's billing isn't stated
• The help article gives no timeframe between being queued for deletion and permanent removal
• Notejoy's iOS and Android help pages don't mention in-app purchases, so no App Store or Google Play route is included
• The export and discount help articles still name Solo, Plus and Premium plans; the current pricing page lists Solo, Pro and Team, with export on the paid plans

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).