{
 "id": "notejoy",
 "name": "Notejoy",
 "category": "productivity",
 "website": "https://notejoy.com",
 "domains": [
  "notejoy.com"
 ],
 "summary": "Open Plan Settings and click the cancel plan button to end a paid plan. Premium features stop at once, and unused paid time becomes account credit, not a refund. Closing the account in Account Settings queues it for permanent deletion.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel the plan",
   "applies_to": "Paid plans billed by Notejoy (Solo, Pro and Team)",
   "who": "Whoever manages the plan (the help article doesn't say who can cancel)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open Plan Settings",
     "expect": null
    },
    {
     "do": "Click the cancel plan button",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately: premium features stop as soon as you cancel",
   "notice": null,
   "refund": "No cash refund is described. A pro-rated credit for unused time is added to your account, and credits are not refunded",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s22",
    "s3",
    "s4"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Close the account",
   "applies_to": "The whole account, including its libraries, notes and uploaded files",
   "who": "The account holder (the help article doesn't say who may do this)",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open Account Settings and choose to cancel and completely remove your account (export your notes first: deletion is permanent)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access ends immediately across all clients, and the account is queued for deletion",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s5",
    "s6",
    "s7",
    "s23"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Free plan for individuals or teams getting started: up to 5 notebooks and 100MB of library storage. Export isn't included",
   "evidence": "documented",
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "type": "downgrade",
   "what": "Change to a cheaper plan type (for example Pro to Solo, $5 per month billed annually): you get a credit for the unused part of your current plan, and your billing date resets",
   "evidence": "documented",
   "source_ids": [
    "s24",
    "s25",
    "s26"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Remove team members in each library's sharing dialog; a pro-rated credit for their unused time is added to your account automatically",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s18"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pro is $10 per user per month billed annually, against $15 per user per month billed monthly",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s26"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "50% off annual plans for qualifying nonprofits, NGOs and educational institutions that buy multiple seats; contact Notejoy to apply. Not available to individuals, and there is no student discount",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16",
    "s27",
    "s28",
    "s29"
   ]
  }
 ],
 "export": [
  {
   "data": "Notes in a library or notebook",
   "how": "Pick a library or notebook and have it exported to a Google Drive folder. The export feature is in your Account Settings",
   "format": "Files in Google Drive that you can convert to Microsoft Word, OpenDocument Format, or Rich Text Format",
   "limits": "Exporting needs a paid plan, so the free plan can't export. The help article states no size or count limits",
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s21"
   ]
  },
  {
   "data": "A single note",
   "how": "Print the note (File, then Print in a browser, or Print from the note's actions menu in the desktop apps) and choose to save it as PDF",
   "format": "PDF",
   "limits": "One note at a time; the article names no plan requirement",
   "source_ids": [
    "s30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Immediately when you cancel the plan or close the account",
  "data_kept": "A closed account is queued for deletion and then permanently deleted; the help article gives no timeframe. Backup copies of deleted content may be kept for up to 30 days after deletion",
  "you_lose": [
   "Premium features as soon as the plan is cancelled",
   "Access to Notejoy across all clients once the account is closed",
   "Notes, notebooks, libraries, uploaded images and documents once the account is permanently deleted"
  ]
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": null,
  "retention_step": null,
  "tips": [
   "Export first: library export needs a paid plan, and closing the account leads to permanent deletion",
   "Paid plans bill again at the next bill date, a month or a year after the last one, until you cancel",
   "Unused paid time comes back as account credit, not cash",
   "Cancelling the plan (Plan Settings) and closing the account (Account Settings) are separate steps"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://notejoy.com/help/cancel-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "To cancel your subscription, head over to Plan Settings. From there, click the cancel plan button.",
   "supports": "where to cancel a plan, and the button to click"
  },
  {
   "id": "s2",
   "url": "https://notejoy.com/help/cancel-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "when you cancel your subscription, you will immediately lose access to all premium features.",
   "supports": "premium features end at once"
  },
  {
   "id": "s3",
   "url": "https://notejoy.com/help/do-you-offer-refunds",
   "title": "Do you offer refunds?",
   "publisher": "vendor",
   "quote": "If you cancel your plan prior to the end of your billing period, a pro-rated credit will be added to your account.",
   "supports": "unused time becomes account credit"
  },
  {
   "id": "s4",
   "url": "https://notejoy.com/help/do-you-offer-refunds",
   "title": "Do you offer refunds?",
   "publisher": "vendor",
   "quote": "We do not issue refunds for accumulated credits.",
   "supports": "credits are not refunded"
  },
  {
   "id": "s5",
   "url": "https://notejoy.com/help/how-do-i-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Canceling will cause you to immediately lose access to Notejoy across all clients.",
   "supports": "closing the account ends access at once"
  },
  {
   "id": "s6",
   "url": "https://notejoy.com/help/how-do-i-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "Your account will be queued for deletion.",
   "supports": "what happens after closing"
  },
  {
   "id": "s7",
   "url": "https://notejoy.com/help/how-do-i-cancel-my-account",
   "title": "How do I cancel my account?",
   "publisher": "vendor",
   "quote": "permanently deleted and unrecoverable.",
   "supports": "notes are permanently deleted"
  },
  {
   "id": "s8",
   "url": "https://notejoy.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "We may keep backup copies of your deleted content for up to 30 days after you delete it.",
   "supports": "backup copies of deleted content"
  },
  {
   "id": "s9",
   "url": "https://notejoy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Our basic version for individuals or teams getting started",
   "supports": "the free plan is a basic version"
  },
  {
   "id": "s10",
   "url": "https://notejoy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Up to 5 notebooks",
   "supports": "free plan limit on notebooks"
  },
  {
   "id": "s11",
   "url": "https://notejoy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "Up to 100MB library storage",
   "supports": "free plan limit on storage"
  },
  {
   "id": "s12",
   "url": "https://notejoy.com/help/export-notes",
   "title": "Export notes",
   "publisher": "vendor",
   "quote": "Exporting notes requiring upgrading to Notejoy Solo, Plus, or Premium.",
   "supports": "export needs a paid plan"
  },
  {
   "id": "s13",
   "url": "https://notejoy.com/help/export-notes",
   "title": "Export notes",
   "publisher": "vendor",
   "quote": "pick a Notejoy library or notebook and have it exported to a Google Drive folder.",
   "supports": "the export destination"
  },
  {
   "id": "s14",
   "url": "https://notejoy.com/help/export-notes",
   "title": "Export notes",
   "publisher": "vendor",
   "quote": "including Microsoft Word, OpenDocument Format, or Rich Text Format files.",
   "supports": "formats available after conversion"
  },
  {
   "id": "s15",
   "url": "https://notejoy.com/help/non-profit-education-discount",
   "title": "Non-profit and education discount",
   "publisher": "vendor",
   "quote": "Yes, Notejoy offers a substantial 50% off Notejoy Plus or Notejoy Premium annual plans",
   "supports": "the discount amount and plans"
  },
  {
   "id": "s16",
   "url": "https://notejoy.com/help/non-profit-education-discount",
   "title": "Non-profit and education discount",
   "publisher": "vendor",
   "quote": "Must purchase multiple seats to qualify.",
   "supports": "multiple seats are required"
  },
  {
   "id": "s17",
   "url": "https://notejoy.com/help/how-can-i-remove-users-for-my-plan",
   "title": "How can I remove users for my plan?",
   "publisher": "vendor",
   "quote": "You can remove users from each library's sharing dialog.",
   "supports": "where to remove team members"
  },
  {
   "id": "s18",
   "url": "https://notejoy.com/help/how-can-i-remove-users-for-my-plan",
   "title": "How can I remove users for my plan?",
   "publisher": "vendor",
   "quote": "a pro-rated credit for any unused time will be automatically added to your account.",
   "supports": "the credit for removed seats"
  },
  {
   "id": "s19",
   "url": "https://notejoy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$10",
   "supports": "the Pro annual price per user per month"
  },
  {
   "id": "s20",
   "url": "https://notejoy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "$15",
   "supports": "the Pro monthly price per user per month"
  },
  {
   "id": "s21",
   "url": "https://notejoy.com/help/export-notes",
   "title": "Export notes",
   "publisher": "vendor",
   "quote": "To access the export notes feature, visit your Account Settings.",
   "supports": "where export is found"
  },
  {
   "id": "s22",
   "url": "https://notejoy.com/help/when-will-i-be-billed",
   "title": "When will I be billed?",
   "publisher": "vendor",
   "quote": "You will be subsequently billed at your next bill date (a month or year from now).",
   "supports": "plans bill again each month or year"
  },
  {
   "id": "s23",
   "url": "https://notejoy.com/terms",
   "title": "Terms of Service",
   "publisher": "vendor",
   "quote": "A user may terminate these Terms at any time by closing their account and discontinuing use of Notejoy Services.",
   "supports": "you can end the terms by closing your account"
  },
  {
   "id": "s24",
   "url": "https://notejoy.com/help/what-happens-when-i-change-my-plan-type",
   "title": "What happens when I change my plan type?",
   "publisher": "vendor",
   "quote": "you will receive a credit for any unused portion of your existing plan type",
   "supports": "credit for unused time when changing plan"
  },
  {
   "id": "s25",
   "url": "https://notejoy.com/help/what-happens-when-i-change-my-plan-type",
   "title": "What happens when I change my plan type?",
   "publisher": "vendor",
   "quote": "Changing your plan type will reset your billing date.",
   "supports": "billing date resets on a plan change"
  },
  {
   "id": "s26",
   "url": "https://notejoy.com/pricing",
   "title": "Pricing",
   "publisher": "vendor",
   "quote": "per month billed annually",
   "supports": "Solo and Pro prices are quoted per month billed annually"
  },
  {
   "id": "s27",
   "url": "https://notejoy.com/help/non-profit-education-discount",
   "title": "Non-profit and education discount",
   "publisher": "vendor",
   "quote": "is not available for individuals",
   "supports": "individuals don't qualify"
  },
  {
   "id": "s28",
   "url": "https://notejoy.com/help/non-profit-education-discount",
   "title": "Non-profit and education discount",
   "publisher": "vendor",
   "quote": "To take advantage of our non-profit discount, simply contact us.",
   "supports": "how to apply"
  },
  {
   "id": "s29",
   "url": "https://notejoy.com/help/is-there-an-academic-or-student-discount",
   "title": "Is there an academic or student discount?",
   "publisher": "vendor",
   "quote": "No, Notejoy does not offer student discounts.",
   "supports": "no student discount"
  },
  {
   "id": "s30",
   "url": "https://notejoy.com/help/export-pdf",
   "title": "Export PDF",
   "publisher": "vendor",
   "quote": "will create a clean PDF of just your note",
   "supports": "single-note PDF export by printing"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Who may cancel a team plan isn't stated in Notejoy's help articles",
   "Notejoy's help doesn't state a notice period before renewal or a refund window; it only says unused time becomes account credit",
   "Whether closing the account also stops a paid plan's billing isn't stated",
   "The help article gives no timeframe between being queued for deletion and permanent removal",
   "Notejoy's iOS and Android help pages don't mention in-app purchases, so no App Store or Google Play route is included",
   "The export and discount help articles still name Solo, Plus and Premium plans; the current pricing page lists Solo, Pro and Team, with export on the paid plans"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Removed the account-close start URL, which no help page gives; the article only says Account Settings",
    "Documented that paid plans bill again at the next bill date (monthly or yearly), which the draft listed as unconfirmed",
    "Added the documented plan-change credit (downgrade), the single-note PDF export, how to apply for the nonprofit discount, and that there is no student discount",
    "Rewrote the published notes to say what isn't confirmed; the iOS and Android help pages mention no in-app purchases"
   ]
  }
 },
 "delete_account": {
  "url": "https://notejoy.com/settings/account",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/notejoy",
 "json": "https://stackcut.io/exits/notejoy.json",
 "evidence": {
  "packet_revision": "6d5110d7c54e0e4cf93093cd23b0dc134f3e8523219671fd0e2657b669253d0f",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "notejoy--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "notejoy--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}