How to cancel New Relic

Before you cancel

Export first

• Telemetry data returned by a NRQL query (events, logs, metrics): Run a historical data export through the NerdGraph API, then download the result files from the links it returns (One or more GZIP-compressed JSON files). Requires Data Plus and a core or full platform user; result files are valid for a week and each download link for 6 hours docs.newrelic.com

What happens to your data

New Relic's paid terms say it deletes Customer Data in an account after termination or expiration, so export during the term.

What you lose

• API keys of a cancelled account: they become inactive and can't be reassigned
• Sub-accounts, if you cancel their parent account
• Paid-edition users and data ingest beyond the Free edition's allowance

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free edition includes 100 GB of data ingest a month, unlimited free basic users and one free full platform user newrelic.com
• Fewer seats Move people to free basic users instead of billable core or full platform users. Do it at the end of the month: a user is billed for a calendar month at the highest user type they had that month newrelic.com docs.newrelic.com
• Cheaper plan Billed through Azure Marketplace: on the New Relic resource, select Change Plan on the command bar and choose another plan learn.microsoft.com
• Pay yearly Pro full platform users cost $349 a user with an annual commitment versus $418.80 on monthly pay-as-you-go; commitment contracts with volume and savings plans are offered on Pro and Enterprise newrelic.com
• Student or nonprofit price Nonprofits can apply to the Observability for Good program newrelic.com
• Discount program New Relic for Startups helps early-stage startups newrelic.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The Downgrade to free window asks for a reason for cancellation and a tick agreeing to the terms of service before Submit
• Data beyond the free 100 GB a month is billed per GB: sending less data or uninstalling agents lowers the bill without downgrading
• You can't cancel the last active account; delete the organization instead, which first needs the Free edition
• Cancelling a parent account can cancel its sub-accounts and can't be undone in the UI: cancel a sub-account directly if that's all you want
• Azure-billed: deleting one New Relic resource stops its billing, but other linked resources keep billing

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/new_relic.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Downgrade or cancel New Relic To downgrade a Standard or Pro pay-as-you-go organization: (which organizations can downgrade themselves)
2. Downgrade or cancel New Relic From the user menu, click Manage your plan. (where the flow starts)
3. Downgrade or cancel New Relic Under the Free pricing option, mouse over Downgrade to free and click the button that appears. (the Downgrade to free step)
4. Downgrade or cancel New Relic On the window that appears, scroll to the bottom and enter a reason for cancellation. (the reason prompt)
5. Downgrade or cancel New Relic Click the box noting that you agree to the terms of service. (the terms checkbox before Submit)
6. New Relic pricing Billing happens at the end of each calendar month. There are no payment commitments past the current month and an organization can cancel at any time. (how pay-as-you-go is billed, and no notice)
7. New Relic pricing You can cancel anytime with the pay-as-you-go option, and you will only pay for any usage prior to cancellation. (the final bill covers usage before cancelling)
8. New Relic Paid Terms of Service All fees and expenses are non-cancellable and non-refundable except as set out in this Agreement. (the refund policy)
9. Downgrade or cancel New Relic Click Plans and pricing. (the Plans and pricing step)
10. Downgrade or cancel New Relic Navigate to Administration > Access Management > select the Accounts Tab > select the ellipsis to the right of the account you would like to cancel > select cancel account. (the cancel account steps)
11. Downgrade or cancel New Relic In a group that has the Organization administrative setting. (who can cancel an account)
12. Downgrade or cancel New Relic It is disabled, but it's still present in your organization in Accounts > Cancelled accounts. (what a cancelled account looks like)
13. Downgrade or cancel New Relic Any API keys associated with a cancelled account become inactive and can't be reassigned to another account. (API keys stop working)
14. Downgrade or cancel New Relic If the account you're canceling is a parent account, canceling it may also cancel some or all sub-accounts beneath it depending on your account configuration. (parent accounts can take sub-accounts with them)
15. Downgrade or cancel New Relic This action cannot be reversed from the UI. (cancelling a parent can't be undone in the UI)
16. Downgrade or cancel New Relic You can't cancel the last remaining active account in your organization. (the last account can't be cancelled)
17. Downgrade or cancel New Relic Your organization must be on the Free edition. (deleting the organization needs the Free edition)
18. Downgrade or cancel New Relic From the user menu, click Administration. Click Access management. Click Delete organization. (the delete organization steps)
19. Downgrade or cancel New Relic If you have a Pro or Enterprise edition with a long-term contract and wish to downgrade, talk to your New Relic account representative. (the contract route)
20. New Relic Paid Terms of Service unless either party gives the other party notice of non-renewal at least 30 days before the then current Subscription Term ends. (automatic renewal and the 30-day notice)
21. New Relic Paid Terms of Service any termination relieve Customer of the obligation to pay any expenses and fees payable to New Relic for the period prior to the effective date of termination. (fees owed up to termination)
22. Azure Native New Relic Service Get a single bill for all the resources that you consume on Azure, including New Relic. (New Relic can be billed through Azure)
23. Manage Azure Native New Relic Service On the command bar, select Delete. (the Azure delete step)
24. Manage Azure Native New Relic Service On the Delete Resource pane, optionally select a reason for deleting the resource. (the Delete Resource pane)
25. Manage Azure Native New Relic Service In the Enter resource name to confirm deletion box, enter the name of the resource. (confirming the deletion)
26. Manage Azure Native New Relic Service After the resource is deleted, all billing for that resource through Azure Marketplace stops. (what stops Azure billing)
27. Manage Azure Native New Relic Service If you have other New Relic resources linked to the New Relic account, billing for those other resources continues through Azure Marketplace. (linked resources keep billing)
28. New Relic pricing 100 GB of free data ingest/month (the Free edition's data allowance)
29. New Relic pricing Unlimited free basic users (basic users are free)
30. New Relic pricing One free full platform user (the Free edition's full platform user)
31. New Relic pricing and billing If you want to downgrade a user, you'll probably want to do that at the end of the month. (when to downgrade users)
32. New Relic pricing $349/user (for annual commitments) (the annual-commitment user price)
33. New Relic pricing $418.80/user (for monthly pay as you go) (the monthly pay-as-you-go user price)
34. New Relic pricing New Relic offers commitment contract options to Pro and Enterprise edition customers with volume and savings plans (commitment contracts)
35. New Relic pricing New Relic has an Observability for Good program for nonprofits (the nonprofit program)
36. New Relic pricing New Relic for Startups helps early-stage startups (the startup program)
37. NerdGraph historical data export Our historical data export feature can be used to run a NRQL query that returns 200,000,000 data points in a response (what the export does)
38. NerdGraph historical data export The results are returned as one or more JSON files. (the export format)
39. NerdGraph historical data export Requires Data Plus (the plan requirement)
40. NerdGraph historical data export Result files themselves are valid for a week from when the export was run (how long result files last)
41. NerdGraph historical data export Each link is pre-signed to be valid for 6 hours (how long download links last)
42. New Relic Paid Terms of Service including Customer Data in an Account, which New Relic will delete after termination or expiration (data is deleted after termination)
43. New Relic Paid Terms of Service At any time during the Subscription Term, Customer may export Customer Data stored in its Account in supported formats. (export during the term)
44. Downgrade or cancel New Relic If you want to stop reporting some data to New Relic without downgrading or cancelling, you can configure our tools to send less data. (reducing ingest without downgrading)
45. New Relic pricing $0.40/GB ingested beyond (data beyond the free allowance is billed per GB)
46. Downgrade or cancel New Relic To do this, see Delete your organization, which automatically cancels the account. (deleting the organization cancels the last account)
47. Downgrade or cancel New Relic Your organization only has one active account. (organization deletion requirement)
48. Downgrade or cancel New Relic Your organization must have only one user remaining. (organization deletion requirement)
49. Downgrade or cancel New Relic Your organization only has one authentication domain. (organization deletion requirement)
50. New Relic Paid Terms of Service New Relic, Inc., 188 Spear Street, Suite 1000, San Francisco, California 94105, Attn: General Counsel (where notices to New Relic go)
51. New Relic Paid Terms of Service delivered by nationally recognized overnight delivery service or first class postage prepaid mail (how notices must be delivered)
52. New Relic pricing and billing a user's billable user type for a calendar month is the highest user type at which a user was set during a calendar month (why to downgrade users at month end)
53. Manage Azure Native New Relic Service From the working pane's command bar, select Change Plan. (changing an Azure-billed plan)
54. Manage Azure Native New Relic Service Choose the appropriate plan and select Change Plan. (choosing the new plan)

Not confirmed yet

• Which user role is needed to downgrade from Manage your plan isn't stated on New Relic's downgrade page
• When paid-edition features stop after a downgrade to Free, and what happens to stored data older than the Free edition keeps, isn't stated in New Relic's docs
• Cancelling New Relic bought through the AWS or Google Cloud marketplaces isn't covered on New Relic's downgrade page

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).