{
 "id": "new_relic",
 "name": "New Relic",
 "category": "developer_tools",
 "website": "https://newrelic.com",
 "domains": [
  "newrelic.com"
 ],
 "summary": "Pay-as-you-go: in the user menu choose Manage your plan, Plans and pricing, Downgrade to free, give a reason and Submit; usage up to then is billed at month end. Contracts go through your account representative and renew unless notice comes 30 days before term end. Azure-billed: delete the resource.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Pay-as-you-go: downgrade to Free",
   "applies_to": "Standard and Pro pay-as-you-go organizations, billed monthly by card",
   "who": "A user who can open Manage your plan in the user menu",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "From the user menu, click Manage your plan",
     "expect": "Plans and pricing"
    },
    {
     "do": "Click Plans and pricing",
     "expect": "the Free pricing option"
    },
    {
     "do": "Under Free, mouse over Downgrade to free and click the button that appears",
     "expect": "a window asking for a reason for cancellation"
    },
    {
     "do": "Scroll to the bottom, enter a reason for cancellation, tick the box agreeing to the terms of service, then click Submit",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "There are no payment commitments past the current month; you pay only for usage before cancelling, billed at the end of the calendar month",
   "notice": null,
   "refund": "New Relic's paid terms say fees are non-refundable except as the agreement sets out",
   "fees": "The end-of-month bill still covers billable usage up to the downgrade",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel accounts or delete the organization",
   "applies_to": "Organizations that want to close one account, or remove the whole organization once it is on the Free edition",
   "who": "A full platform user in a group with the Organization administrative setting",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "To cancel one account, go to Administration, then Access Management, select the Accounts tab, select the ellipsis next to the account and select cancel account",
     "expect": null
    },
    {
     "do": "To delete the organization, first downgrade to Free and get down to one active account, one user and one authentication domain",
     "expect": null
    },
    {
     "do": "From the user menu, click Administration, then Access management, then Delete organization",
     "expect": null
    }
   ],
   "confirm_by": "A cancelled account is listed under Accounts, then Cancelled accounts",
   "effective": "A cancelled account is disabled at once and its API keys become inactive. Cancelling a parent account may also cancel its sub-accounts, and this can't be reversed from the UI",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s10",
    "s11",
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s46",
    "s47",
    "s48",
    "s49"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Pro or Enterprise contracts",
   "applies_to": "Pro or Enterprise editions on a long-term commitment contract",
   "who": "The customer, through its New Relic account representative",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Tell your New Relic account representative you want to downgrade or not renew, at least 30 days before the current Subscription Term ends",
     "expect": null
    },
    {
     "do": "Send the notice of non-renewal in writing, by overnight courier or first-class mail, to New Relic, Inc., 188 Spear Street, Suite 1000, San Francisco, California 94105, Attn: General Counsel",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Subscription Term",
   "notice": "Notice of non-renewal at least 30 days before the current Subscription Term ends, delivered by overnight courier or first-class mail to New Relic's General Counsel; otherwise it renews for a period of the same length",
   "refund": "Fees are non-cancellable and non-refundable except as the agreement sets out",
   "fees": "Termination doesn't remove the obligation to pay fees for the period before it takes effect",
   "source_ids": [
    "s19",
    "s20",
    "s8",
    "s21",
    "s50",
    "s51"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through Azure Marketplace",
   "applies_to": "Azure Native New Relic Service resources billed on your Azure bill",
   "who": "An Azure user who can delete the New Relic resource",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "In the Azure portal, open the New Relic resource and select Delete on the command bar",
     "expect": "the Delete Resource pane"
    },
    {
     "do": "Optionally select a reason, type the resource name in Enter resource name to confirm deletion, then select Delete, and Delete again to confirm",
     "expect": null
    },
    {
     "do": "Delete any other New Relic resources linked to the same New Relic account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "All Azure Marketplace billing for that resource stops once it is deleted; other New Relic resources linked to the account keep billing",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s22",
    "s23",
    "s24",
    "s25",
    "s26",
    "s27"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Free edition includes 100 GB of data ingest a month, unlimited free basic users and one free full platform user",
   "evidence": "documented",
   "source_ids": [
    "s28",
    "s29",
    "s30"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Move people to free basic users instead of billable core or full platform users. Do it at the end of the month: a user is billed for a calendar month at the highest user type they had that month",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s31",
    "s52"
   ]
  },
  {
   "type": "downgrade",
   "what": "Billed through Azure Marketplace: on the New Relic resource, select Change Plan on the command bar and choose another plan",
   "evidence": "documented",
   "source_ids": [
    "s53",
    "s54"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pro full platform users cost $349 a user with an annual commitment versus $418.80 on monthly pay-as-you-go; commitment contracts with volume and savings plans are offered on Pro and Enterprise",
   "evidence": "documented",
   "source_ids": [
    "s32",
    "s33",
    "s34"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Nonprofits can apply to the Observability for Good program",
   "evidence": "documented",
   "source_ids": [
    "s35"
   ]
  },
  {
   "type": "discount_program",
   "what": "New Relic for Startups helps early-stage startups",
   "evidence": "documented",
   "source_ids": [
    "s36"
   ]
  }
 ],
 "export": [
  {
   "data": "Telemetry data returned by a NRQL query (events, logs, metrics)",
   "how": "Run a historical data export through the NerdGraph API, then download the result files from the links it returns",
   "format": "One or more GZIP-compressed JSON files",
   "limits": "Requires Data Plus and a core or full platform user; result files are valid for a week and each download link for 6 hours",
   "source_ids": [
    "s37",
    "s38",
    "s39",
    "s40",
    "s41"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "A cancelled account is disabled at once; New Relic's docs don't say when paid features end after a downgrade",
  "data_kept": "New Relic's paid terms say it deletes Customer Data in an account after termination or expiration, so export during the term",
  "you_lose": [
   "API keys of a cancelled account: they become inactive and can't be reassigned",
   "Sub-accounts, if you cancel their parent account",
   "Paid-edition users and data ingest beyond the Free edition's allowance"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The Downgrade to free window asks for a reason for cancellation and a tick agreeing to the terms of service before Submit",
  "tips": [
   "Data beyond the free 100 GB a month is billed per GB: sending less data or uninstalling agents lowers the bill without downgrading",
   "You can't cancel the last active account; delete the organization instead, which first needs the Free edition",
   "Cancelling a parent account can cancel its sub-accounts and can't be undone in the UI: cancel a sub-account directly if that's all you want",
   "Azure-billed: deleting one New Relic resource stops its billing, but other linked resources keep billing"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "To downgrade a Standard or Pro pay-as-you-go organization:",
   "supports": "which organizations can downgrade themselves"
  },
  {
   "id": "s2",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "From the user menu, click Manage your plan.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Under the Free pricing option, mouse over Downgrade to free and click the button that appears.",
   "supports": "the Downgrade to free step"
  },
  {
   "id": "s4",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "On the window that appears, scroll to the bottom and enter a reason for cancellation.",
   "supports": "the reason prompt"
  },
  {
   "id": "s5",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Click the box noting that you agree to the terms of service.",
   "supports": "the terms checkbox before Submit"
  },
  {
   "id": "s6",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "Billing happens at the end of each calendar month. There are no payment commitments past the current month and an organization can cancel at any time.",
   "supports": "how pay-as-you-go is billed, and no notice"
  },
  {
   "id": "s7",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "You can cancel anytime with the pay-as-you-go option, and you will only pay for any usage prior to cancellation.",
   "supports": "the final bill covers usage before cancelling"
  },
  {
   "id": "s8",
   "url": "https://newrelic.com/termsandconditions/paid",
   "title": "New Relic Paid Terms of Service",
   "publisher": "vendor",
   "quote": "All fees and expenses are non-cancellable and non-refundable except as set out in this Agreement.",
   "supports": "the refund policy"
  },
  {
   "id": "s9",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Click Plans and pricing.",
   "supports": "the Plans and pricing step"
  },
  {
   "id": "s10",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Navigate to Administration > Access Management > select the Accounts Tab > select the ellipsis to the right of the account you would like to cancel > select cancel account.",
   "supports": "the cancel account steps"
  },
  {
   "id": "s11",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "In a group that has the Organization administrative setting.",
   "supports": "who can cancel an account"
  },
  {
   "id": "s12",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "It is disabled, but it's still present in your organization in Accounts > Cancelled accounts.",
   "supports": "what a cancelled account looks like"
  },
  {
   "id": "s13",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Any API keys associated with a cancelled account become inactive and can't be reassigned to another account.",
   "supports": "API keys stop working"
  },
  {
   "id": "s14",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "If the account you're canceling is a parent account, canceling it may also cancel some or all sub-accounts beneath it depending on your account configuration.",
   "supports": "parent accounts can take sub-accounts with them"
  },
  {
   "id": "s15",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "This action cannot be reversed from the UI.",
   "supports": "cancelling a parent can't be undone in the UI"
  },
  {
   "id": "s16",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "You can't cancel the last remaining active account in your organization.",
   "supports": "the last account can't be cancelled"
  },
  {
   "id": "s17",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Your organization must be on the Free edition.",
   "supports": "deleting the organization needs the Free edition"
  },
  {
   "id": "s18",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "From the user menu, click Administration. Click Access management. Click Delete organization.",
   "supports": "the delete organization steps"
  },
  {
   "id": "s19",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "If you have a Pro or Enterprise edition with a long-term contract and wish to downgrade, talk to your New Relic account representative.",
   "supports": "the contract route"
  },
  {
   "id": "s20",
   "url": "https://newrelic.com/termsandconditions/paid",
   "title": "New Relic Paid Terms of Service",
   "publisher": "vendor",
   "quote": "unless either party gives the other party notice of non-renewal at least 30 days before the then current Subscription Term ends.",
   "supports": "automatic renewal and the 30-day notice"
  },
  {
   "id": "s21",
   "url": "https://newrelic.com/termsandconditions/paid",
   "title": "New Relic Paid Terms of Service",
   "publisher": "vendor",
   "quote": "any termination relieve Customer of the obligation to pay any expenses and fees payable to New Relic for the period prior to the effective date of termination.",
   "supports": "fees owed up to termination"
  },
  {
   "id": "s22",
   "url": "https://docs.newrelic.com/docs/infrastructure/microsoft-azure-integrations/get-started/azure-native/",
   "title": "Azure Native New Relic Service",
   "publisher": "vendor",
   "quote": "Get a single bill for all the resources that you consume on Azure, including New Relic.",
   "supports": "New Relic can be billed through Azure"
  },
  {
   "id": "s23",
   "url": "https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage",
   "title": "Manage Azure Native New Relic Service",
   "publisher": "platform",
   "quote": "On the command bar, select Delete.",
   "supports": "the Azure delete step"
  },
  {
   "id": "s24",
   "url": "https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage",
   "title": "Manage Azure Native New Relic Service",
   "publisher": "platform",
   "quote": "On the Delete Resource pane, optionally select a reason for deleting the resource.",
   "supports": "the Delete Resource pane"
  },
  {
   "id": "s25",
   "url": "https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage",
   "title": "Manage Azure Native New Relic Service",
   "publisher": "platform",
   "quote": "In the Enter resource name to confirm deletion box, enter the name of the resource.",
   "supports": "confirming the deletion"
  },
  {
   "id": "s26",
   "url": "https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage",
   "title": "Manage Azure Native New Relic Service",
   "publisher": "platform",
   "quote": "After the resource is deleted, all billing for that resource through Azure Marketplace stops.",
   "supports": "what stops Azure billing"
  },
  {
   "id": "s27",
   "url": "https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage",
   "title": "Manage Azure Native New Relic Service",
   "publisher": "platform",
   "quote": "If you have other New Relic resources linked to the New Relic account, billing for those other resources continues through Azure Marketplace.",
   "supports": "linked resources keep billing"
  },
  {
   "id": "s28",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "100 GB of free data ingest/month",
   "supports": "the Free edition's data allowance"
  },
  {
   "id": "s29",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "Unlimited free basic users",
   "supports": "basic users are free"
  },
  {
   "id": "s30",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "One free full platform user",
   "supports": "the Free edition's full platform user"
  },
  {
   "id": "s31",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/",
   "title": "New Relic pricing and billing",
   "publisher": "vendor",
   "quote": "If you want to downgrade a user, you'll probably want to do that at the end of the month.",
   "supports": "when to downgrade users"
  },
  {
   "id": "s32",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "$349/user (for annual commitments)",
   "supports": "the annual-commitment user price"
  },
  {
   "id": "s33",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "$418.80/user (for monthly pay as you go)",
   "supports": "the monthly pay-as-you-go user price"
  },
  {
   "id": "s34",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "New Relic offers commitment contract options to Pro and Enterprise edition customers with volume and savings plans",
   "supports": "commitment contracts"
  },
  {
   "id": "s35",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "New Relic has an Observability for Good program for nonprofits",
   "supports": "the nonprofit program"
  },
  {
   "id": "s36",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "New Relic for Startups helps early-stage startups",
   "supports": "the startup program"
  },
  {
   "id": "s37",
   "url": "https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/",
   "title": "NerdGraph historical data export",
   "publisher": "vendor",
   "quote": "Our historical data export feature can be used to run a NRQL query that returns 200,000,000 data points in a response",
   "supports": "what the export does"
  },
  {
   "id": "s38",
   "url": "https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/",
   "title": "NerdGraph historical data export",
   "publisher": "vendor",
   "quote": "The results are returned as one or more JSON files.",
   "supports": "the export format"
  },
  {
   "id": "s39",
   "url": "https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/",
   "title": "NerdGraph historical data export",
   "publisher": "vendor",
   "quote": "Requires Data Plus",
   "supports": "the plan requirement"
  },
  {
   "id": "s40",
   "url": "https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/",
   "title": "NerdGraph historical data export",
   "publisher": "vendor",
   "quote": "Result files themselves are valid for a week from when the export was run",
   "supports": "how long result files last"
  },
  {
   "id": "s41",
   "url": "https://docs.newrelic.com/docs/apis/nerdgraph/examples/nerdgraph-historical-data-export/",
   "title": "NerdGraph historical data export",
   "publisher": "vendor",
   "quote": "Each link is pre-signed to be valid for 6 hours",
   "supports": "how long download links last"
  },
  {
   "id": "s42",
   "url": "https://newrelic.com/termsandconditions/paid",
   "title": "New Relic Paid Terms of Service",
   "publisher": "vendor",
   "quote": "including Customer Data in an Account, which New Relic will delete after termination or expiration",
   "supports": "data is deleted after termination"
  },
  {
   "id": "s43",
   "url": "https://newrelic.com/termsandconditions/paid",
   "title": "New Relic Paid Terms of Service",
   "publisher": "vendor",
   "quote": "At any time during the Subscription Term, Customer may export Customer Data stored in its Account in supported formats.",
   "supports": "export during the term"
  },
  {
   "id": "s44",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "If you want to stop reporting some data to New Relic without downgrading or cancelling, you can configure our tools to send less data.",
   "supports": "reducing ingest without downgrading"
  },
  {
   "id": "s45",
   "url": "https://newrelic.com/pricing",
   "title": "New Relic pricing",
   "publisher": "vendor",
   "quote": "$0.40/GB ingested beyond",
   "supports": "data beyond the free allowance is billed per GB"
  },
  {
   "id": "s46",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "To do this, see Delete your organization, which automatically cancels the account.",
   "supports": "deleting the organization cancels the last account"
  },
  {
   "id": "s47",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Your organization only has one active account.",
   "supports": "organization deletion requirement"
  },
  {
   "id": "s48",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Your organization must have only one user remaining.",
   "supports": "organization deletion requirement"
  },
  {
   "id": "s49",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/",
   "title": "Downgrade or cancel New Relic",
   "publisher": "vendor",
   "quote": "Your organization only has one authentication domain.",
   "supports": "organization deletion requirement"
  },
  {
   "id": "s50",
   "url": "https://newrelic.com/termsandconditions/paid",
   "title": "New Relic Paid Terms of Service",
   "publisher": "vendor",
   "quote": "New Relic, Inc., 188 Spear Street, Suite 1000, San Francisco, California 94105, Attn: General Counsel",
   "supports": "where notices to New Relic go"
  },
  {
   "id": "s51",
   "url": "https://newrelic.com/termsandconditions/paid",
   "title": "New Relic Paid Terms of Service",
   "publisher": "vendor",
   "quote": "delivered by nationally recognized overnight delivery service or first class postage prepaid mail",
   "supports": "how notices must be delivered"
  },
  {
   "id": "s52",
   "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/new-relic-one-pricing-billing/new-relic-one-pricing-billing/",
   "title": "New Relic pricing and billing",
   "publisher": "vendor",
   "quote": "a user's billable user type for a calendar month is the highest user type at which a user was set during a calendar month",
   "supports": "why to downgrade users at month end"
  },
  {
   "id": "s53",
   "url": "https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage",
   "title": "Manage Azure Native New Relic Service",
   "publisher": "platform",
   "quote": "From the working pane's command bar, select Change Plan.",
   "supports": "changing an Azure-billed plan"
  },
  {
   "id": "s54",
   "url": "https://learn.microsoft.com/en-us/azure/partner-solutions/new-relic/new-relic-how-to-manage",
   "title": "Manage Azure Native New Relic Service",
   "publisher": "platform",
   "quote": "Choose the appropriate plan and select Change Plan.",
   "supports": "choosing the new plan"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Which user role is needed to downgrade from Manage your plan isn't stated on New Relic's downgrade page",
   "When paid-edition features stop after a downgrade to Free, and what happens to stored data older than the Free edition keeps, isn't stated in New Relic's docs",
   "Cancelling New Relic bought through the AWS or Google Cloud marketplaces isn't covered on New Relic's downgrade page"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route, pay_less and export fact against New Relic's docs, pricing page and paid terms, and Microsoft's Azure page; all confirmed",
    "Contracts: added how notice of non-renewal must be sent under the paid terms' Notices clause, by overnight courier or first-class mail to New Relic's General Counsel (s50, s51)",
    "Pay less: users are billed at their highest user type in a calendar month, which is why to downgrade users at month end (s52); added Azure's Change Plan for Azure-billed resources (s53, s54)"
   ]
  }
 },
 "delete_account": {
  "url": "https://docs.newrelic.com/docs/accounts/accounts-billing/account-setup/downgradecancel-account/#cancel-simple-org",
  "difficulty": "easy",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/new_relic",
 "json": "https://stackcut.io/exits/new_relic.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
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   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "new-relic--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
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     "status": "current",
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    }
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   {
    "route_id": "new-relic--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
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     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "new-relic--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
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     "status": "current",
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     "age_days": 4,
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     "next_check_on": "2026-11-04"
    }
   },
   {
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    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}